Date Received: 2020-05-31
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: I've been receiving repeated calls from a call center ( XXXX XXXXXXXX : XXXX ) that uses multiple numbers to get around spam filters. When I pick up the phone, there is no sound until I make a noise, and then I am forwarded to their call center where they pick up and automatically know my name. They demand that I confirm my name and provide information confirming who I am. They will not tell me what the call is about, how they got my number, or what their company does. I have asked for their business license to confirm that they are who they say that they are, but they won't give it to me. They say it's company policy not to give any information until they have confirmed my identity. Now, I'm trying to pay a debt to PayPal. When I call PayPal their phone tree connects me to an unknown number that someone picks up and says " this is the wrong number, call XXXX ''. So I do that, and I end up back at the call center that's been calling me. I've talked to a supervisor and informed him that it's against the law to call for debt collection and not state you are a debt collector before any communication. Yet XXXX XXXX, the supervisor I talked to said he still will not provide any information about his company. So my question is how can I pay my debt if I can not confirm that this company is legitimate? It's a direct violation of the Fair Debt Collection Act if indeed they are trying to collect a debt : https : XXXX : ( 11 ) The failure to disclose in the initial written communication with the consumer and, in addition, if the initial communication with the consumer is oral, in that initial oral communication, that the debt collector is attempting to collect a debt and that any information obtained will be used for that purpose, and the failure to disclose in subsequent communications that the communication is from a debt collector, except that this paragraph shall not apply to a formal pleading made in connection with a legal action. Of course, XXXX XXXX did not confirm with me what their company does, but their supposed website does have a payment portal, which indicates to me that debt collection is something that they likely do. XXXX XXXX also offered to take my number off of XXXX 's call list still without informing me what he was calling about. If this really is an attempt to collect a debt, I would want to know before you remove me from the list! How can I even pay my debt if this is the company that has it and they won't identify themselves?? Very very shady.
Company Response:
State: CA
Zip: 92705
Submitted Via: Web
Date Sent: 2020-05-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have been sending and receiving money thru paypal for a long time and decided I would just use them as my bank so I deposited XXXX into paypal and I was going to take a trip and had someone that was going to set it up for me so I sent them XXXX and tried to send more several ways but paypal kept turning it down and then they ask for all kinds of id which I sent to them and then they said I was doing fraudelent activity and closed my account and kept my money and said t hey were going to keep for 180 days and I tried to tell themn that was every XXXX I had and had transferred it from my own personal bank account and they refuse to even listen and just send me automated messages when send them messages and you can not talk to a live person at all. now they sent me a message saying they had refunded XXXX to someone and that someone had closed their paypal account and I ask t hem about that and they said that they couldn't find anything on it but it is in their resolution center and I sent them a copy of the letter they had sent to me. These people are crooks and has just stolen every XXXX I have and refuse to even talk to me about it. I have ask them to show me where I had did fraudelent activity but you can't talk to a live person. Thanks
Company Response:
State: MS
Zip: 38655
Submitted Via: Web
Date Sent: 2020-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-29
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: Paypal sent me a mastercard. I never asked for a credit card from them. Obviously, this situation could easily lead to fraud since i had no idea the card was coming or that it even existed. I called the number in the paperwork that the card came with and card the number on the back of the card to figure why they could be sending a credit card that i didn't ask for. All the numbers led to a recording saying there was no customer support due to Covid-19. Apparently, this is a paypal practice, search on " received paypal mastercard that i didn't order '' and find many examples, including : https : XXXX How can PayPal being doing something so risky with something so important as someone's credit. Isn't this illegal?
Company Response:
State: CA
Zip: 94611
Submitted Via: Web
Date Sent: 2020-06-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-29
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2020, I sent money to my friend, XXXX XXXX XXXX, via Venmo in the amount of {$210.00}. I accidentally sent it via Venmo, after forgetting that my friend asked me to send it via a different money transfer service. My friend did not disclose to me that he had a negative balance in his Venmo account. I later attempted to contact Venmo to request this money back. They advised that my friend would need to contact Venmo to request to send this money back. My friend contacted them and told them that he did not know me and stated that the did not wish to accept those funds. Venmo later told him that because he had a negative balance in his account, they would. I advised him not to say that but I am not responsible for what he chose to say. After my friend contacted Venmo, I contacted them again and they continued to state that they can not reverse the payment. I find it difficult to believe that there is mechanism in place to safeguard a consumer 's money when this type of situation occurs. Although I understand that if my friend did have a debt with Venmo and any amount collected would be used for that purpose, if I erroneously sent the payment to this account, there must be someway to request this money back.
Company Response:
State: CA
Zip: 92626
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-29
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I sold childhood toys and sports jerseys on XXXX. I started selling on XX/XX/XXXX and have been active until they locked my account about 5 days ago. I was asked by PayPal to provide tracking numbers for sold items along with a copy of my ID. All of which were provided for my account and should have left my account in good standing. On XX/XX/XXXX, I was notified via email that my account was permanently locked and I could no longer do business with PayPal. My balance from selling on XXXX that is locked in PayPal is at {$1700.00}. I am unable to access that money in any way. I have contacted PayPal the only way they are available right now which is through a live chat on their website. I have spoke to 3 different representatives. All of which were rude, vague and unwilling to help me in any way. I contacted XXXX to see if they could tell me what was going on as I am very confused as to what went wrong in the first place. XXXX told me that it should have been an easy fix on PayPal 's end as there is nothing fraudulent on my account. I am not asking for my account to be unlocked so that I can continue to do business with PayPal, but unlocked so that I am able to transfer my money that was all honestly earned. I have proof of sales for every dollar in that PayPal account. If that proof is needed, I can gladly send it. Thank you in advance for taking a look into this for me. I look forward to a reply.
Company Response:
State: NY
Zip: 11228
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020 at roughly XXXX XXXX Pacific time ( US & Canada ) I purchased goods and services from XXXX XXXX ( XXXX XXXX via PayPal for the prices of {$100.00}. I did not receive any of what I paid for and after trying to resolve the issue and collect my refund I was told to go to another online payment website to which I declined. It is clear this person is falsely advertising his or hers service in the hopes to eventually sway the consumer to cut their losses. I am willing to take legal action if necessary. Transaction ID XXXX
Company Response:
State: CA
Zip: 92109
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-29
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I have used PayPal personal transfer feature for years to receive and send money from friends, family and acquaintances. These personal transfers are widely advertised by PayPal as free and I've never had any issues with it. Even when people transferred money and mistakenly classified as a purchase, I would simply refund the money and have that person send me the money as a personal transfer. Every time, PayPal had simply refund me the transaction fees. Apparently they changed their policy and decided they will no longer return any transaction fees even in the case where the person sending me the money clearly made a mistake and classified the original transaction as a purchase. Furthermore, their money transfer workflow is deceptive and designed to trick new users into sending money as a purchase as opposed to a personal transfer. This is unacceptable. I was meant to receive {$6000.00} and PayPal refuses to return 3 % in fees even though it's very obvious that the person meant to send me a personal transfer.
Company Response:
State: CA
Zip: 91789
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: So I was asking on XXXX if anyone is willing to sell a XXXX charm for XXXX XXXX XXXX, and I saw this guy is doing a give away on the XXXX charm. And he said he was willing to sell it through paypal, the thing is after I sent him the money via paypal he blocked me and did not give me the XXXX charm that I wanted and requested.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: I attempted to buy a ladder online. Apparently the company is not legitimate because they never sent the ladder and they are unreachable. I used PayPal to pay for the purchase. PayPal claims to offer Purchase Protection in cases like this. I have asked PayPal, through the PayPal website, numerous times to refund my money. But since they are on limited staff due to covid19, they won't answer the phone. They immediately close the claim and they don't refund my money.
Company Response:
State: AL
Zip: 360XX
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-29
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On Thursday, XX/XX/2020 I tried using Venmo to send {$180.00} to a friend but it said XXXX would not allow my bank to link accounts.
Company Response:
State: TX
Zip: 75071
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A