Date Received: 2020-05-24
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I use paypal for 6 year and all is normal on my account i use to recive and withdraw money to XXXX bank account .A ploblem happen last year XX/XX/2019 i got some little sale for 2 tranaction this sell is from i sell image online my hobbie sell i do this first time and i conversation to buyer through email and i accept paypal as it easy to recive money after i recive money for 2 tranaction i got account limit and paypal ask me what is this sale from i say to paypal this image sale for 2 tranaction they need proof conversation i send to them and after got my proof they limit me and say wait 180 day to withdraw my money but i refund buyer already. .And they say my account limit cause i do gambling and nutcracker and after that i wait about half year before 180 day i see 176 day paypal take all my money and say i m do damage to paypal i lose all money to paypal cause i recive wrong type payment if buyer send money to me by friend or household it not a ploblem it ploblem cause it send money to me by buyer or service this wrong and very gone wrong .I see this it a trap i reciver dont know and press recive and not have track or website he? she lose money for free paypal will limit and take all money in hold cause by this it gone wrong paypal dont care they make a trap they not help user i m tell all what is it from my sale but they anser like bot we decision is final not clarify and not have a proof for i do gambling .i send message and inbox to them but got response like bot and cant help .I see paypal is a trap if user accept service or some little sale and have all conversation but they decline this is a way paypal take user money i dont know how to do cause in XXXX paypal office was gone in last year they gather office XXXX to XXXX i need help me i m not usa XXXX but paypal cant do this with other user around the world .i lose XXXX free from my hard work collect i need someone help me to got my hardwork money back i dont like to lose free this money to some bad employee paypal
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: Good Evening, On Tuesday, XX/XX/XXXX a series of transactions were requested from XXXX via PayPal While these transactions were getting a cancelled status, they were also being posted. I instantly reached out to PayPal, as well as XXXX, to inform them of this situation. PayPal only has a customer service option via text messages ; it took almost an hour for someone to reply. She recognized a possible scam, but advised that I should reach out to my bank, as theres nothing she can do about it. While PayPal confirmed that the payments were processed to XXXX, he continues to argue that no money was received by him. With PayPal refusing to take any action on my behalf, I have yet to see these payments returned, as both XXXX and myself agree that this is the right course of action. The second page to last in the attached supporting documents show 's XXXX 's intent to return the funds ( his messages in blue, mine in yellow ). I am reaching out to you because nobody is enforcing this return of funds. XXXX can continue to argue that he didnt receive anything, all while PayPal confirms that he did.
Company Response:
State: NY
Zip: 10451
Submitted Via: Web
Date Sent: 2020-05-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020, I sent {$60.00} via PayPal to secure a space in a craft show. Later I found out that it was a scam ; the show does not exist. PayPal says they can do nothing because I authorized the withdrawal. The person I sent the money to, XXXX XXXX, XXXX, misrepresented herself with a fake XXXX account, and advertised her fake event in an online crafters forum. I have contacted her, and she said shed refund the money, but she has not. Can anything be done?
Company Response:
State: PA
Zip: 153XX
Submitted Via: Web
Date Sent: 2020-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am writing this letter to demonstrate my disgust with Paypal 's decision to take my available funds in my account. There was a total of {$4100.00} in my available balance. I was told by Paypal that I needed to wait 180 days to withdraw the funds. After about 170 days, Paypal then transferred the available balance funds into their own PayPal account, claiming " damages '' after a violating the " acceptable use policy ''. Paypal has provided zero evidence to backup their claim that my company has " damaged '' their business. All of these sales were from XXXX transactions and there very minimal amounts of returns or refunds. All of the buyers have received their merchandise. I emailed Paypal and they told me that I would be able to withdraw my funds in 180 days. I am attaching proof of their email showing they told me this information. There was only 1 Paypal dispute which was decided in my favor. I am asking that these funds be returned to my account right away so I may withdraw them to my bank account. If I do not have these funds returned within 45 days i will be filling a lawsuit in small claims court. Please advise.
Company Response:
State: NC
Zip: 28226
Submitted Via: Web
Date Sent: 2020-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-23
Issue: Lost or stolen check
Subissue:
Consumer Complaint: My stimulus check was deposited into my PayPal account on XX/XX/2020. It is now XX/XX/2020 and I'm still waiting on my deposit. I recevied my letter from the IRS stating it was deposited. I've been waiting over a month. What is going on?
Company Response:
State: CT
Zip: 06511
Submitted Via: Web
Date Sent: 2020-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal allowed a payment to be made to a fictitious person. {$170.00}. Was sent to XXXX. This person took my money and ran! Ive opened a dispute with PayPal.
Company Response:
State: CA
Zip: 935XX
Submitted Via: Web
Date Sent: 2020-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Good afternoon, im contacting you in hope to get your help and resolve my issue regarding paypal service simply im left helpless. on XX/XX/XXXX i did order a Refrigerator Ice Bin and paid {$43.00} with paypal account then the next day i did receive a paypal email with shipping # confirmation, after checking that shipping # i got surprised, it was an expired usps shipping # belong to an order which was delivered on XX/XX/XXXX my order was made on XX/XX/XXXX, then i did contact the seller through his website and personal email meanwhile i did contact paypal and opened a claim as SUSPICIOUS ACTIVITY explaining all the details that is impossible to me to receive on XX/XX/XXXX an item i did order on XX/XX/XXXX? simply i believe this website XXXX XXXX XXXX is a scam. paypal suppose to contact the seller then send me the full refund because i know that im not receiving my order since it is considered delivered on XX/XX/XXXX. this is the shipping tracking # you can check it out yourself, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX the very next day i received an email from paypal telling me my claim was closed and there is nothing suspicious! since then i couldnt contact paypal through my account also paypal phone is down. i did call my XXXX XXXX seeking for help at the same time paypal locked my account and froze my funds of $ XXXX FOR SUSPICIOUS ACTIVITIES!! after i tried to log in to paypal i was asked to confirm my ID, so i did add my driver license copy to unlock my account, till today still no confirmation or any sign from paypal, i did attach all the documents needed to my actions, im really helpless and i need your help thank you
Company Response:
State: FL
Zip: 33756
Submitted Via: Web
Date Sent: 2020-05-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-23
Issue: Money was not available when promised
Subissue:
Consumer Complaint: PayPal has illegally withheld funds from me and have not released it to my account. I provided proof that the buyer was satisfied with my service and paid for my service in full in return. PayPal continues to hold to my funds illegally. Buyer information XXXX Transaction amount {$140.00} USD Refund requested {$140.00} USD Transaction ID XXXX Date reported XX/XX/2020 Buyer notes
Company Response:
State: NY
Zip: 10011
Submitted Via: Web
Date Sent: 2020-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-23
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: I have an account with Venmo and they have a facility where they provide a prepaid card that can be used in stores. When used for purchases, Venmo takes the amount in increments of {$10.00} from an enrolled bank account, to reload the card in order to cover the purchase. I found this a good service since it increases security where my bank ATM card is not exposed ; when not in use, I can easily turn off the auto-load feature from a mobile device so even if the card gets lost or stolen, they wouldn't be able use it for purchases or to get any cash. On XX/XX/2020, I used the card to pay for groceries in XXXX for the amount of {$52.00}. The terminal declined the initial charge attempt and asked me to re-try. The second charge attempt was successful. However while reconciling my account, I found that Venmo charged me twice for that transaction. The day after, they reloaded the card by taking out money from my bank account twice for {$50.00} each, ostensibly to cover for the charges. The XXXX receipt clearly stated that the initial charge attempt was unsuccessful by marking it as EMV DECLINED, however the Venmo statement carries both charges. I reported the issue to Venmo twice but on both occasions, they denied the disputed amount saying that " an error has not occurred and the dispute claim has not been resolved in your favor.This decision was made because we found that you were only billed once for this transaction and there was no duplicate transaction. '' However, their own statement belies this claim since there are 2 entries of {$52.00} and 2 reloads of {$50.00} each that were taken from my bank account. The initial charge and reload are then considered unauthorized draw-out from my account. Venmo has not refunded the balance back to my Venmo account.
Company Response:
State: KY
Zip: 40245
Submitted Via: Web
Date Sent: 2020-06-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: My issue is dealing with my paypal account. My account with them i have a debit card that allows me quick use and withdrawal of my money. I have informed by the irs website that my stimulus payment was direct deposited on XX/XX/2020 to the account number paypal issued me for direct deposit. I have double checked my filing for the irs to make sure i input the numbers correctly and they were 100 percent correct. When i messaged paypal over this issue of where my money could be they said a pending payment wasn't even showing and it must be the irs at fault with wrong information and i would get confirmation when they issued a payment. Well now i have gotten that official confirmation in the mail today from the irs dated for XX/XX/2020 that my payment of {$2400.00} was sent by direct deposit. So officially i don't think the irs is at fault here and i have gotten no answers from paypal what is the problem in receiving this direct deposit that should have been deposited weeks ago. I want my money and i want to be done with paypal this is not the first time i have had issues with them.
Company Response:
State: FL
Zip: 33714
Submitted Via: Web
Date Sent: 2020-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A