Date Received: 2020-05-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: So I was buying online items and this one dude that I was buying from told me the Items where clean. So I believed him and we ended up going through the transaction everything went smoothly until, a week later. I basically get banned from this online game also known as XXXX where many people use USD to buy items. I feel like as he scammed me because he got the items but my account ended up getting banned even when he said the items were clean.
Company Response:
State: FL
Zip: 33936
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2020, PayPal made my remaining Account balance of {$520.00} available for me to withdraw as 180 days had passed since my Account was limited ; and they notified me of this decision via email. Thank you.
Company Response:
State: NV
Zip: 89107
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-28
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Yesterday I noticed {$54.00} taken from my debit card through my Paypal account. I believe someone hacked my account and send them money. The name of the man who has my money is XXXX XXXX and I have called and called and messaged both Paypal and XXXX for a refund yet still have had no response. I need this issue resolved immediately. I understand there is a worldwide pandemic but that is no excuse to let a minor be bank robbed and hacked for all the money she has and get no help nor response. Im just really hoping you can help me get a refund back of at least my {$50.00}.
Company Response:
State: PA
Zip: 17602
Submitted Via: Web
Date Sent: 2020-05-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-28
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I sold goods on XXXX to a gentleman who paid {$1800.00} by using PayPal. I was told the funds would be held until XX/XX/XXXX to confirm that the buyer had received his items. I paid {$350.00} to ship his items out of my pocket to speed up the process of releasing the funds like I was told. I learned on XX/XX/XXXX, that because this transaction was outside of my normal scope of business I would need to remove the limitations on my account, which is not able to be done by using the XXXX app like stated. Once, I was able to get in front of a laptop because I was traveling, I logged in and provided the information and was told it would pushed to back office to assist in fixing the issue and I should be able to transfer my funds in 3 days. I waited the 3 days and was still unable to transfer the funds to my bank account. I reached back out to PayPal and was told my account was still restricted because there was a discrepancy in the last name on my profile and the last name on my Driver License. I was told to submit my marriage license and they would fix the issue. I submitted the marriage license today XX/XX/28 and have now been told it will be another 3-5 days before they can fix the issue. Another 3-5 days will put me at 30 days I have been waiting for PayPal to release my money. I do not understand why this wasn't an issue with PayPal when I processed a similar transaction on XX/XX/XXXX for {$1500.00}. Not to mention PayPal didn't delay in taking their fee from those funds immediately upon receiving them.
Company Response:
State: TN
Zip: 37075
Submitted Via: Web
Date Sent: 2020-05-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020 I was scammed by XXXX XXXX. He/she told me that they will sell me their XXXX account for {$100.00} through XXXX. Upon receiving the money, they never replied. I never received anything in return. They quit communicating with me, once they got the money. XXXX XXXX told me to write in the description of the transaction " selling account to XXXX '' so if I was to scammed by him, I will show that as a proof. But upon calling XXXX, I was told by them to contact my bank as I used my bank account and routing number, which is the XXXX XXXX XXXX. I use my bank account for most transactions to reduce the charging fees. Using debit/credit charges extra fees. I called my bank and they offered me temporary credit until they further investigated into this matter. But last week, I was told by my bank that they can't help me and they'll be taking back that money as they found out that I did authorize the transaction. I already did tell my bank before the investigation that I authorized the payment so I can get what I paid for by the seller. Which I never got anything in return and was scammed. Also, my bank told me they tried to contact jade menage 's bank and never got any feedback so they gave up on the investigation so it wasn't a successful one. Now a little about me, I'm a XXXX XXXX seeking XXXX in XXXX at XXXX, that recently XXXX with an XXXX with XXXX XXXX and XXXX from XXXX, XXXX, also I'm an XXXX XXXX XXXX, as a civilian I'm XXXX on opening XXXX XXXX soon as a XXXX XXXX XXXX. So, now you can see I'm a highly motivating individual that not only is ambitious but also likes to help the community by giving something back. I want to become a XXXX and XXXX XXXX XXXX XXXX. I also like working out and stay fit, can't wait to start XXXX XXXX XXXX once the COVID-19 is over. I joined XXXX XXXX XXXX last year at XXXX years of age, making me the oldest person in my XXXX. I was also one of the people with the highest PT score in my XXXX regardless of my age, I was competing with these XXXX year olds in anything competitive. Meanwhile, people like XXXX XXXX are making a living by scamming people and not working hard. Based on his bank account, he's from XXXX since I can see his payment was converted into XXXX dollars. He has not replied to any of messages once he scammed me. I want to walk the extra mile and solve this issue. I want to prove that doing the right thing shouldn't be a problem. I'm going to attach all the convo and transaction pictures to give you a visual as to what really happened. So you see both sides of the story.
Company Response:
State: AR
Zip: 72023
Submitted Via: Web
Date Sent: 2020-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-28
Issue: Money was not available when promised
Subissue:
Consumer Complaint: PayPal is holding my money for my non profit, PayPal has no way to contact them to do customer service. PayPal has blocked my money for my non profit football team and is making it so I can not pay for my kids uniforms. When I try to verify my account PayPal will not let me. I have tried to contact PayPal and you can not get a representative on The phone like how I could before. PayPal needs to stop holding my money up because it looks like a scam to me.
Company Response:
State: AZ
Zip: 85044
Submitted Via: Web
Date Sent: 2020-05-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal Inc. has put limitations on my Paypal account/wallet 3 times in 6 weeks. Each time they are asking for the same information, A photo Copy of my ID, and receipts from my vendors for items which I have sold. Each time I have submitted the same information and they have lifted the limitations after around 7 days. During this time I have been trying to transfer my funds from my Paypal account into my linked personal bank account to pay bills. On XX/XX/2020 after my account limitations were lifted I tried to transfer funds. Paypal put a hold on the transfer and then the same day they had lifted the limitations, they limited them again and denied my transfer! They are now asking for the exact same information I have already submitted multiple times, which resulted in a 7 day wait and ultimately a lift on the limitations and then another limitation being placed as soon as I try to access my funds. I have reached out to Paypal in a chat, which is the only way you can communicate with them right now. Paypal has refused to have someone look into my account and will only tell me to keep submitting what they ask for. Which is getting me nowhere. I am afraid they are doing this to many others and at a time like this there is no excuse for withholding their account holders money. Please look into this so I can pay my family 's bills. Thanks, XXXX XXXX ID - XXXX, Reference ID - XXXX, Reference ID XXXX
Company Response:
State: NC
Zip: 28056
Submitted Via: Web
Date Sent: 2020-05-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal has stolen my money and has held it for more than 180 days. Hiding behind their closed phone lines and the hiding behind Covid-19 as a reason to not answer the phone. Almost every other company in America is answering the phone, and have employees working from home, but not Paypal. Paypal 's website says that i can not use paypal services anymore. I want to withdraw my funds. I have had {$470.00} held for more than 180 days. I read the entire user agreement and there is no reason Paypal should hold funds in my available balance of my account any longer. All items have been shipped out on time to buyers and any refunds have been processed months ago. Paypal removed my ability to message them and their phone lines have been closed for about 2 months. I have invoices showing that all product were obtained from valid suppliers. I have sent Paypal an email with no response.
Company Response:
State: CA
Zip: 95125
Submitted Via: Web
Date Sent: 2020-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am respectfully requesting that the hold on my funds/account be lifted. I am not necessarily requesting that my account be re-opened or allowed to continue to use the PayPal service, as I have already taken my business to your largest competitor and I am no longer in need of PayPals services. I have previously requested a review/appeal of my case which was denied. Although I still disagree with the decision to deny my appeal I will abide by it however because I feel that holding my funds for 180 days for a non-fraudulent violation of PayPals Acceptable Use Policy is excessive, and perhaps a punitive abuse of power, I will be filing complaints with the following agencies on morning, XX/XX/2020 if I am not satisfied with PayPals response to this request to release my funds, i will be filling complaints with The Attorney General 's Office AND The United States Federal Reserve ( I understand that PayPal does not operate as a bank which is precisely why they may be interested in such complaints ) I understand PayPals need for holding funds for credit card chargeback purposes, however a review of my account history for the last year will reveal a very low chargeback rate as well as a very high customer-satisfaction rate. I feel that any reasonable person would conclude that holding my entire balance for 180 days is excessive and my be viewed by some as punitive or as already stated, an unnecessary abuse of power and perhaps even contrary to the laws of some states. Paypal has not contacted me with any exact date that I would be able to withdraw my funds. Please be aware that replying with the standard this is part of the terms of service that you agreed to will not satisfy my request, or deter me from filing my complaints with the agencies listed above on the morning of XX/XX/2020. It will be up to those agencies to determine if PayPal is operating within the law, abusing power, etc. I am simply seeking a resolution that is fair and in the best interest of both parties. Thank you for your time again in looking into this matter.
Company Response:
State: OK
Zip: 731XX
Submitted Via: Web
Date Sent: 2020-05-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-27
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Timeline : - On XX/XX/2020 I began selling goods on XXXX - On XX/XX/2020, Paypal sent me a notice that they were restricting my account until I provided evidence that I had fulfilled my orders ( tracking numbers ), confirmed my identity ( drivers license ), and that the items which I had sold were purchased legally ( invoice ) which I immediately did. At this time, my paypal account had {$2100.00} that I was unable to withdraw. - On XX/XX/2020, I attempted to call Paypal 's support line to inquire about the status of my restrictions only to have their service line explain that they had laid off their support staff and to contact them through their message center. I attempted to contact their message center with no response. - On XX/XX/2020, Paypal finally got back to me and released their restrictions. Then about 20 minutes later, I received an email stating that not only were they closing my paypal account, but they were going to hold onto my funds for 180 days!!!!! It's the end of the month. Rent is due and I have no recourse! You can't get anyone on the phone. They don't respond to emails. I'm not even sure what I've done to trigger the issues as I've complied with all of their policies and requests for information. I'm not going to tell my landlord that he needs to wait 180 days because Paypal doesn't want to release my money.
Company Response:
State: IL
Zip: 60612
Submitted Via: Web
Date Sent: 2020-05-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A