Date Received: 2020-05-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal has decided to limit by account. They have sent many messages stating that they might " steal '' my money claiming they are damages to their company. Also in the same message they are stating that after 180 days they will release my money. This is a contradiction. it has already been over 150 days since my account was limited. If there were any " real '' damages, paypal would have had to time to show proof of this. Since the full amount of my funds are still in my account in the amount of {$1900.00} USD, Paypal can clearly see that there have been zero damages to their business. All items have been sent on time to my XXXX buyers. All my products are legal and I have invoice for each of them from my ebay sales from XX/XX/2020. I am requesting the funds be made available for withdrawal as there is no purpose of Paypal holding these funds any longer, other than for Paypal to " gain interest '' investing my money which they should not have the right to do, considering all my sales are from fully legal products, which I can prove. Paypal blocked any way of communicating with them after they limited my account and I have sent repeated emails asking the date I would be able to withdraw my funds with no response from them.
Company Response:
State: OK
Zip: 735XX
Submitted Via: Web
Date Sent: 2020-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-27
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Hi, this is about my paypal cash account which I use as my bank account, I have a paypal debit card and all that comes with it as do many others. I decided to use my direct deposit on my paypal account for the first time for my Economic Impact Payment/Stimulus Check from the Federal Government & the IRS. The IRS says that my stimulus check of {$1200.00} Dollars was deposited to my paypal account on XX/XX/2020. The problem is that I STILL have not received my money from Paypal nor have I heard anything about my money. Paypal has shut down pretty much ANY form of contact with them. When I reached a random person through their messaging system they were no help and keep say it will 2-5 business days before the money goes into my account! Then when I tried to reach out again on the 8th day today I can not get any answers! The person on the messaging system first said ok I will try to help. I think you can check that through your paypal debit card. Do you have your paypal debit card with you? I didnt even get to respond before it immediately XXXX me out of the conversation and said a very strange error message saying that it could not display messages? Seriously?! Ok, so I went back into the messages, I replied to the guy that yes I did have my debit card. I immediately got a prewritten response stating that the messaging center is not available due to Covid 19 and that I need to go into the help center and go under debit card and send an email!!! Are you kidding me! Again, I went and wrote the long email begging for my money and some answers. I then hit send on my email and BOOM, another strange message pops up telling me that due to Covid 19 they are short on staff and that I cant use email that I need to use the messaging system but that it could take several hours to get a response! Magically my email disappeared and I lost everything I wrote again! This keeps happening and I keep being sent back and forth! This is happening to TONS of people and we are all posting on the paypal forums and on PayPals XXXX! We are desperate for our Stimulus money, we all need our money badly. Paypal is withholding Federal Government Economic Impact Payments which is extremely illegal. These are not paychecks as Paypal continues to claim in their responses to other people on here that file a claim. This money that they are withholding from TONS of paypal users is EMERGENCY STIMULUS checks, NOT a regular paycheck. Even when we wait the 2-5 business days we are STILL not getting our money! Then Ive seen some people say that if paypal has finally released the money to peoples accounts they are putting a hold on their money where they STILL cant access their money until they contact paypal which NO ONE CAN CONTACT THEM! Regardless they CAN NOT WITHHOLD FEDERAL ECONOMIC IMPACT PAYMENTS for any reason! How are they getting away with this?! Thousands of us paypal users are being played by Paypal and its not right. We are all being lied to and put off. We are all discussing and trying to figure out if we need to file lawsuits against Paypal and sue them for not only our federal economic impact payments but for pain and suffering as well. Please please someone help us be heard and help all of us paypal users get our money that we desperately need and deserve. Paypal has been advertising Fast & quick federal stimulus payments if you use direct deposit through paypal for our stimulus checks. That is a trap! What are we supposed to do!? We have contacted the president and many others hoping to be heard! When I say we Im referring to all of us paypal users that have fallen victim to this Federal Economic Impact payment disaster/scam with Paypal. I dont know what Paypal is doing or why they are doing it but Im tired of not getting my money or any answers. PLEASE HELP US GET OUR MONEY. Im a single mom of XXXX little ones and I need my stimulus money right now.
Company Response:
State: KY
Zip: 40047
Submitted Via: Web
Date Sent: 2020-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Using my Paypal direct deposit information I apply for my stimulus check from the IRS. The check was deposited on XX/XX/2020. Paypal is still saying they have no knowledge of this transaction but the irs website is showing the mo ey has been deposited..
Company Response:
State: TX
Zip: 77583
Submitted Via: Web
Date Sent: 2020-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX I purchased a mirror on XXXX from a seller in XXXX. I used PayPal. The total was {$430.00}. 5 minutes after I made payment the XXXX seller contacted me saying his PayPal acct was hacked and my payment didnt get to him. I immediately opened a case with PayPal per the sellers recommendation. He instructed me to submit the case as payment unauthorized. PayPal immediately closed my claim saying it wasnt unauthorized. I informed seller who says because he didnt receive payment that he wont ship mirror. PayPal will not allow me to reopen the claim as item not received nor allow me to escalate. So Im out {$430.00}. Their dispute process is purposefully deceptive. They advised me twice to click a non-existent link on bottom of page in resolution center for the case. Their chat bot will now allow me to talk to an agent, and their resolution center says its closed during a time they publish they are open.
Company Response:
State: TX
Zip: 76051
Submitted Via: Web
Date Sent: 2020-05-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Fully detailing it here would be impossible As they actively purposely REFUSE to provide me with copies of her correspondence and discussions I have been screenshotting and placing everything here : XXXX XXXX XXXX A short summary to the best of my ability ; somehow XXXX XXXX transactions appeared on my account that XXXX has no record of. The company PayPal is unable to trace the amount, failed to offer debt verification or provided whenever demanded within a reasonable time, they can not give me the date transaction numbers and amounts of the original transaction. At least one that I have put four dispute has shown up is not even existing even though I clicked on it in my account, another does not qualify for dispute resolution because apparently having some random thing and not filed as the right type of transaction to the wrong place that they can't find with the seller does not qualify as a dispute reason. from what I can tell somehow the tips on multiple XXXX XXXX transactions which I up until recently believe were legitimate transactions. ( I now fully doubt This and don't believe that they are legitimate transactions ) were processed is " automatic payments '' i.e. recurring monthly payments even though they're clearly XXXX XXXX transactions single time. This caused them to go to the automatic payment method of a MasterCard I had on file instead of the preferred payment method of PayPal credit. These then proceeded to bounce around for at least somewhere close to 2 months of being rejected by a card that's maxed out and on coronavirus relief with all that stuff, and they started running them in a batch on my bank account as an ACH/EFT. Noticing this I challenged it because I had not made any rent recent transactions, told my bank did not honor them as they are not me etc. total I owe at least {$660.00} and returned check fees and overdraft fees for transactions that we're attempted many after they were told to cease and desist. Ammounts have finally settled in my cash account for negative {$180.00} total. They refused to provide me with the information on those transactions and when I click details, I am provided with no details of those transactions. I have spent over 15 days, I was sent home from work one day. And have over 40 hours dedicated to trying to figure out what happened and the only possible thing is that I have not completely destroyed which is the logic of that's not how Banks work, that's not how the legal definition of an automatic payment works etc is related to a billing agreement. they said I would have to check with the original merchant I have contacted ubereats and they have not provided me with the copy of that billing agreement it also does not make sense because when I provide them with exact screenshots of the transactions they have them know we're in their records. PayPal ignores this. in fact they ignore every attempt at anything with their entire thing just being contact someone else not us. Get no one else even has a record of these transactions other than my bank who shot them back. Considering the times the pandemic bills being turned off late fees they've literally already cost me more than what I " owe them ''. While frequently just closing customer support on me. they initiated unknown transactions that they can not trace the history of they process them in properly when they bounced off the payment method that was not the preferred payment method despite their agreements they will inform me so that I have a chance to make sure it goes to an appropriate place they just randomly went through three or four different other places for months before attempting to draft my account something like 17 times. Yet no one in a period of over 15 days has provided transaction details, or any type of debt verification. I haven't got my paycheck from 2 weeks ago because they can't even provide me with enough information for me to give it to the bank for them to turn over the overdraft fees because they hit me for so many that I have to get the supervisor of the supervisor of the supervisor or some XXXX like that
Company Response:
State: TX
Zip: 76140
Submitted Via: Web
Date Sent: 2020-05-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: My original complaint : This is regarding my PayPal account created in my name : registered email address : XXXX XXXX account was permanently limited without reason or explanation, in violation of PayPal 's own Terms of XXXX. All they say is that my activity is somehow " suspicious '' without explaining what this means, or why they feel this way. They are putting a hold on my money for 180 days. At this time I have over {$90.00} in my account and I want my money NOW, not in XXXX months. This is my money and I should get it immediately. To me {$90.00} is a lot of money and quite a hardship that they are keeping it, especially during this pandemic. I already filed a complaint with the BBB and Paypal took a month to respond to me. And their response was not satisfactory. All I received is a vague explanation about why they suspended my account, but they didn't address the main issue. I want my money NOW, not in 180 days - This is my money and I should be able to access it immediately. Please help me. Thank you, XXXX XXXX XXXX XXXX
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-25
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Dear CFPB, I had merchandises transactions online in US has been disputed since XX/XX/2020. I asked help from PayPal Resolution Center ( PPRC ). The date reported to PPRC was XX/XX/2020. Since the first time I disputed to this seller, I did not agree that I had to return these merchandises back to XXXX, since I did not know, this seller located in XXXX and had return policy to XXXX. There was no exchange policy. The seller offered me a small discount and keep the merchandise. I don't want to keep this byproduct merchandises. This seller was a fraud by pushing customer to keep its stuff and acting as seller who located in US. I ask my money back ( {$59.00} ). Later, The PPRC instructed me to return back to XXXX even I already complained about this problem in the first place. There was no other option in PPRC final instruction. It means that if I did not return back to XXXX, I will loose total my money. This PPRC solution was bad for me as customer. The purchase protection which the PPRC advertised in their website was not working for me as their longtime member. The shipping cost to XXXX by USPS was {$43.00}. So, based on PPRC, I did not have choice, I sent back this merchandise to XXXX on XX/XX/2020 and gave the PPRC the tracking number ( XXXX ) right away. I have been checking frequently the status of this shipping on USPS website. Until now XXXX XX/XX/2020 ), the shipping is still in transit in XXXX XXXX. Suddenly, I got email from PPRC that my case is closed and I did not get the refund. I tried to contact PPRC unsuccessfully. I tried to email them back, but there was no response from PPRC. Why did PPRC close the still-in progress case?? PPRC only cared the seller. Actually PPRC did not care their member or customer. I am very disappointed. I have nothing now and I lost {$59.00} + {$43.00} ( since the merchandise still in XXXX XXXX due to PPRC stupid instruction, pushing me to send the merchandise back to XXXX. I lost {$59.00} + {$43.00}. It's not fair. Thank you. Best Regards
Company Response:
State: TN
Zip: 37920
Submitted Via: Web
Date Sent: 2020-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-25
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I have a PayPal account and a PayPal Cash plus debit card my economic impact payment was supposed to be deposited into my account on the XXXX it's been almost a month now they can not seem to tell me anything I keep getting the same answers over and over and over again to keep running a deposit Trace nothing and I'm not the only person experiencing this problem I am fed up frustrated tired of not getting straight answers I want my money but can't seem to get anywhere
Company Response:
State: UT
Zip: 841XX
Submitted Via: Web
Date Sent: 2020-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: A guy on XXXX saying he is selling XXXX skins. I paid him XXXX dollars. When he received the money he blocked me on XXXX and never gave me my skin. How can I get that money back it was my XXXX year old sons he is heart broken. His name on XXXX is XXXX XXXX XXXX XXXX @ XXXX and his so called pay pal name is XXXX XXXX.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: I opened an account with PayPal and I used the account exclusively to sell on XXXX. In XX/XX/XXXX, PayPal suspended my Account. Paypal suspended my account for alleged violations of their rules. I followed their rules to the letter. At the time, my Account contained XXXX. PayPal informed me that my funds would be held for 180 days. On XX/XX/XXXX, the entirety of my funds were inexplicably transferred to PayPal. PayPal Withdraws All Funds and Suspends my Account Without Justification. I made several good faith inquiries to encourage PayPal to return my funds.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A