Date Received: 2020-06-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account has more than {$4500.00} that PayPal is refusing to allow me to withdraw for 6 months. I have no outstanding refunds or other issues. Last week, PayPal requested more information on routine transactions that I immediately provided to the company. Today, it informed me my account would be closed with no further information and said it would not allow me to access my money for a period of 180 days. There is no legitimate reason for PayPal to hold my money. If they want to close my account, fine, but they need to give me money. There are no outstanding orders, refunds or any other type of transaction that necessitates PayPal holding onto my money in order to ensure there is money to cover any returns or refunds.
Company Response:
State: VA
Zip: 223XX
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: Paypal has not responded to my communication request through email and their messaging system, which states that money was sent to them by XXXX through Visa. This is an update to the case - please do not close as duplicate as it is using new and updated information. I am only uploading one single document to prevent confusion. Per XXXX - " When we completed our research, we sent your funds back to PayPal through Visa. The merchant can locate the funds by using ARN numbers XXXX and XXXX " Paypal has stated on their website that I won this case - This was miscommunicated to XXXX XXXX, who sent the funds back to Paypal. So, now that the money is back to Paypal 's hands, per Paypal 's policies I won this case based on the seller having no protection due to it being sold through Paypal Gift.
Company Response:
State: TX
Zip: 77083
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On or around the end of XXXX XXXX Permanently limited my account for an undisclosed reason. The froze my balance of {$730.00} Upon reaching out, they said it was their right when limiting my account to hold that money for 180 days. Since the passing of 180 days has occurred I reached out. Their phone services state there is no representatives. Their messaging system says to use it during certain hours. I did. And still getting the message to use it during certain hours. I used their internal email system and got the direct responses that my account had been limited. Not about letting me have my money. They are holding this money that is the companys and taking no steps or good Will gestures to fix the problem.
Company Response:
State: NM
Zip: 871XX
Submitted Via: Web
Date Sent: 2020-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2020 I sold a XXXX XXXX Lighter on PayPal ( Item # XXXX ). PayPal states the sale Total as {$9.00}. 2.9 % Commission plus XXXX cents is XXXX cents. PayPal charged XXXX cents. Upon calling PayPal at their number XXXX there is no Customer Service Employees Working due to the XXXX Virus ; not from their houses, not from their bedrooms. They then disconnect me. PayPal Inc. Attorney XXXX XXXX never answers his telephone at ( XXXX ) XXXX ; it is unknown where he is working from. They have a new " Resolution Center '' on their website, but it is inferior and as soon as PayPal is noted as the one in Error, the PayPal Inc. Resolution Center sas " there is no problem to resolve '', and disconnects.
Company Response:
State: NY
Zip: 11784
Submitted Via: Web
Date Sent: 2020-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Our company XXXX XXXX XXXX XXXX XXXX located in XXXX, China, offered the market the sale of disposable masks and KN95 to combat the Covid 19 pandemic. We made a sale to Puerto Rico of 100,000 masks and our client offered to make the payment using PayPal. We do not usually proceed with these transactions, and we always prefer it to be Wire Transfer. Our client in Puerto Rico made two payments via PayPal : USD XXXX on XX/XX/XXXX and the second payment of USD XXXX dated XX/XX/XXXX. We shipped by XXXX and XXXX and the customer received all the goods. At first, our PayPal account was blocked because, according to PayPal, there was a suspicion of some irregular transaction. We submitted all the documents to verify that the negotiations are correct and regular and after several attempts for many days, PayPal released the account. Our client has repeatedly insisted with PayPal by internal PayPal message to release the money, but until today XXXX XX/XX/XXXX XXXX, PayPal has closed all kinds of communication with us. On Friday, XX/XX/XXXX, PayPal sent our client four emails indicating that their case had been resolved and that the money had already been released to the client. In two emails, PayPal states that the two cases ( claims ) that had been opened by our client, had already been resolved and that the case was closed. PayPal immediately sent two other emails stating that the payments were sent. The XXXX XXXX Bank, which was the one who granted the credit to my client through his credit card, already collected the invoices and my client already paid it. So, PayPal does not have any debit pending with my client. On Saturday, XX/XX/XXXX, we immediately contacted PayPal to confirm the emails that had been sent to my client confirming the payments, but, no notification was sent to us, and worst of all, it was that both on Saturday XX/XX/XXXX as today XX/XX/XXXX PayPal tells us by phone that it is analyzing the case and that in 02 weeks it would give us an answer. It is inconceivable, frustrating, unacceptable, shameful and a great lack of respect that PayPal has not only with its customers, but also with the companies to whom they must allocate the money. It seems that PayPal wants to retain XXXX XXXX for its own purposes and interests and with all its extreme bureaucracy and lack of attention, we do not understand how a company of this magnitude takes these actions, without even taking care of its reputation and dignity. as a company. We need going to international institutions to be able to exercise our right as an honest Chinese company and the only thing we request is that PayPal send us the money that belongs to us.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Problem with a company's investigation into an existing issue
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: Back in XXXX this paypal company would not admit to law enforcement agencies that they lied about XXXX XXXX and XXXX XXXX connected paypal account under XXXX XXXX XXXX dba name. I have signed XXXX XXXX up with his permission and he was right there with me giving me his social security number. He lied to his father who was a lXXXX and then acted like his identity was stolen which is was not. He had part ownership in my XXXX. His parents gave him XXXX and I XXXX them for him to make a little money. I can't believe the politician 's up in congress and senate allowed this company to even be class action banned. This is illegal what they did to my business partner and i and unethical. XXXX women or women of XXXX religion need their male business partner to do business and taxes. This violated religious rights and human rights of both XXXX and XXXX belief system. This trump administration got caught purposely denying sba loans to XXXX owned restaurants in XXXX, n.y. who had to liquiate curtains just to pay their bills. The worker there said in XXXX she was sick of her drivers smelling of XXXX thankyou for saying something to those politicians up in washington. This is human rights violations of this company. By the way my first dba was XXXX XXXX which XXXX XXXX that may of been offensive to the XXXX religion and the 2nd dba was XXXX XXXX XXXX to save the other business mans life. He didn't know how important the XXXX XXXX XXXX company name XXXX was to saving his life. A bunch of real XXXX could of come after him so I was his father to know the XXXX company had to be formed. His father would not admit it to law enforcement or tax agencies either that I know of. I am not a theif or identity theif either. He should never have lied. Now this president trump denied my sba loan because of suspected perjury and i have no other way out than to hire a professional lawyer. If i had my stimulas funds i could of done that. Someone took my XXXX XXXX funds away by removing my debit card from my mail box and i want to know why. I also want to know why the president abused his presidential powers by delaying things opening. I needed my stimulas check even though it probably is dirty seized XXXX XXXX MONEY.
Company Response:
State: NY
Zip: 146XX
Submitted Via: Web
Date Sent: 2020-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-31
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have an account with Paypal, who decided to lock my account despite it having a valid password, and the account having been validated by phone several times. They have now fully locked my account, and say this can only be open by calling their telephone center. However, calling the center leads to a message that says due to Covid-19 they have suspended the telephone center. Meaning there is no way to resolve access to accounts with Paypal right now.
Company Response:
State: NY
Zip: 10019
Submitted Via: Web
Date Sent: 2020-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-31
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Case update : XXXX Through PayPal and XXXX. XXXX XXXX has repeatedly taken amounts of money from my debit card for unauthorized transactions. I had one authorized transaction and XXXXPayPal has taken 4 unauthorized transactions for XXXX and took another 4 unauthorized transactions for XXXX each. Recently, I had to cancel a credit card and report it for fraud because the bank called and stated that the company had taken XXXX from the account and then tried to take another XXXX from the account ten minutes later. These charges were disputed to PayPal and they concluded their investigation within 3 hours stating that these charges were consistent with my spending. These transactions were not. I use PayPal for a XXXX XXXX XXXX and have now disabled any credit cards attached to the account. I want all funds reimbursed to my PayPal account.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-05-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: Dear sir or madam, My original complaint : This is regarding my PayPal account created in my name : registered email address : XXXX My account was permanently limited without reason or explanation. Only after I filed a complaint with the XXXX did they give an explanation. But it is not satisfactory. All they say is that my activity is somehow " suspicious '' without explaining what this means, or why they feel this way. They said they will put a hold on my money for 180 days. At this time I have over {$600.00} in my account and it is a lot of money, and quite a hardship they are keeping it, during this pandemic. After 180 days have passed, Paypal did not return my money. They took my balance and deducted it to zero, so Paypal basically took my money without reason or explanation. I filed a complaint 180 days ago with the XXXX. I want my money NOW, and I don't want to hear any more excuses from Paypal. Please help me. Thank you, XXXX XXXX XXXX XXXX
Company Response:
State: TX
Zip: 76244
Submitted Via: Web
Date Sent: 2020-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-31
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: First off I DO NOT have a paypal account. I used the XXXX website to purchase a accessory for my XXXX and that site apparently uses PayPal to process the credit card transactions well now I have several unauthorized charges on my account
Company Response:
State: PA
Zip: 19125
Submitted Via: Web
Date Sent: 2020-06-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A