Date Received: 2020-06-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020 I sent XXXX XXXX ( on XXXX named XXXX XXXX ) {$30.00} for a ticket to a stand-up show. After confirming the payment to her, she requested another {$10.00} for a transfer fee which I said I shouldnt be paying. After that she blocked herself from the conversation. Communication is attached.
Company Response:
State: TX
Zip: 77082
Submitted Via: Web
Date Sent: 2020-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: My friend, named XXXX XXXX, asked me to exchange money. He couldn't add his bank information to Paypal account and he needed money there to purchase tickets. He said that he sent me the wire at the same time I sent him money through Paypal. He scammed me. The money was never wired to me. I reached out a few times but haven't heard anything back. I have conversations saved and can provide as a proof. The money was sent from my Paypal account ( XXXX ) to his account XXXX XXXX ( XXXX ) on XX/XX/2020 in the amount of XXXX EUR. Before he scammed me, he sent me his bank information : XXXX XXXX IBAN XXXX BIC XXXX Account Number : XXXX NSC : XXXX Please help me out.
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2020-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-05
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Thank you for taking my complaint. Have exhausted every effort to resolve this issue between XXXX XXXX XXXX and PayPal, neither of which has a financial interest in its resolution. I do not believe that XXXX XXXX XXXX is at fault, but neither have they tried to contact PayPal on my behalf. PayPal has been non-responsive except for their email yesterday denying receipt of the check. Summary : On XX/XX/2020, I sent a XXXX XXXX XXXX ACH check no. XXXX for {$300.00} to PayPal Add Money PayPal received the check and deposited it in an account that was not mine in XX/XX/XXXX, exact date not indicated. XX/XX/XXXX XXXX XXXX debited my checking account for {$300.00} on XX/XX/2020 I have tried to resolve this with PayPal online customer service to no avail. XX/XX/XXXX XXXX XXXX tried, buy can not help, according to their BillPay and Fraud departments. Attachments : 1. Certified Letter to PayPal details of dates and account numbers, including images of checks and deposit records 2. Follow up letter to PayPal also including check images 3. Print copy of an email from PayPal saying they did not receive the check. 4. Thread of messages between me and XXXX XXXX XXXX
Company Response:
State: FL
Zip: 33810
Submitted Via: Web
Date Sent: 2020-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Paypal Inc has a Seller protection program to protect individuals from chargebacks relating to payments received. They have times when transaction go back and forth between showing " Eligible '' for the protection, then a moment later shows " Not eligible ''. This complaint relates to Transaction ID XXXX.
Company Response:
State: MD
Zip: 20817
Submitted Via: Web
Date Sent: 2020-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-05
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: PayPal and several other companies have no customer service number today and rely heavily on technology. What a way to run a business and a lot of companies run a business like that these days. I can not get into my old PayPal account that I have not accessed in several yrs because I don't have the same phone number or information as i did 10 to 12 yrs ago. They ask me for my email address and than for my old phone number. What if whoever bought my old phone number could hack my stuff and do what ever they wanted. It creates an open door for identity theft. Is there laws or any statute of limitations as to how long a digital company can keep your accounts open. I have a XXXX account that's several yrs old and I can't log in to delete it and I don't want my pictures or my face out there and I feel stuck. And I have XXXX asking me for to verify a 12 yr old PayPal account. I can't go back that far and I won't. I can't even list anything on XXXX because of it. Privacy issues with expired information of several yrs can be an open door for hackers and identity thrives. MAIN complaint consumers can't access old accounts with out the same phone number or email.
Company Response:
State: NV
Zip: 89509
Submitted Via: Web
Date Sent: 2020-06-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My complaint is against PayPal , Inc . The complaint is that the online Activity view of my transactions is incomplete and does not reconcile to the Statement that can be downloaded after the end of the period, in this case, the month of XX/XX/2020. To clarify, I was paid for a transaction that is shown in my online Activity view of transactions. The problem is that there is no record in my online Activity view that the transaction was refunded. The complete record is only available by downloading the statement. The details. I agreed to refund a buyer via a Resolution Center dispute. The money was removed from my my PayPal balance without any update being recorded in my online Activity view of transactions. The original transaction does not show refunded, and there is no evidence in my online Activity view of transactions that the transaction was ever refunded. In short, the Statement download shows the money going out of my account, but it does not reconcile it to the original transaction ; and in any case, the online Activity view does not reconcile to my Statement download.
Company Response:
State: MD
Zip: 20817
Submitted Via: Web
Date Sent: 2020-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello, A month ago, I decided to open a new PayPal account to receive payments from my friends, or sometimes for my small digital sellings, since I rarely sold stuff, I didn't wan na make a business account, a week later, after receiving some credit from friends, PayPal has decided to limit my account. Me, as a legit person, have decided to provide my bank statements, ID card, Passport, and even most of the information asked, unfortunately, there was a technical issue, and whenever I clicked on confirm identity an error message popped, I decided to make many phone calls every day in order to solve the problem and provide the one left documents needed, I emailed you and messaged you multiple times hoping for support, unfortunately, I haven't received ANY response, I decided to message support via XXXX, still no response, then finally I went on XXXX, and after messaging from both of my accounts and after A WEEK, I got finally a response, they all promised the same thing until today I kept asking via dm to look through my account to see where is the problem, unfortunately, I received an email saying my account got PERMANENTLY limited, without stating the reason why, apparently I haven't done ANYTHING wrong, I have always been a great user, never did anything bad. Today after permanently limiting my account, I have 70+ dollars in hold for 180 days, I am still a student and I need that money in order to buy groceries and stuff, I've been very patient and they were all rude and never answer phone calls or help, they just say the same things, while contacting them again they said they can't help. Please try and help me solve this issue. I am respectfully requesting that the hold on my funds/account be lifted. I am not necessarily requesting that my account be re-opened or allowed to continue to use the PayPal service, as I have already taken my business to your largest competitor and I am no longer in need of PayPals services. Thank you. My PayPal email : XXXX My PayPal Reference ID : XXXX Sincerely.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Paypal is with holding funds for products that have been sold stating that they are outside of my normal scope of business. 8 transactions for a total of XXXX starting XX/XX/XXXX and going to XX/XX/XXXX so far. From XX/XX/XXXX to XX/XX/XXXX I did XXXX worth of business selling the same products but no hold. There are several weeks just like this going back on and off over 3 years with no hold. Since all these items are sold on XXXX, I contacted them to make sure they had no issue with any of these transactions. Every one of these transactions are cleared with XXXX and are in Funds Status Available. The reasons for the holds being placed by Paypal are directly refuted by my own account with them. The online conversations I've had with them show repeated dishonesty and lack of desire to resolve my issues or explain there actions. I have copies of the conversations. They may have good reason to be with holding money from me, however, the ones being supplied by them to explain there actions are directly refuted by my account. They have no subpoena or government request, so, by my understanding of the law, have no right to with hold money from me.
Company Response:
State: CA
Zip: 95670
Submitted Via: Web
Date Sent: 2020-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-04
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: PayPal has received refunds from XXXX for the returns I have made, and refuses to send the refunds to my XXXX XXXX XXXX XXXX MasterCard which I used to pay for my purchases from XXXX through PayPal. Instead, PayPal has put the three refunds for the total amount of {$210.00} into their bogus " Balance '' account and is trying to force me to take one of their debit cards with that amount on it as my only option to access my refunds. It is my money, but PayPal is sitting on it and is dictating how I should use those refunds. PayPal offers no option to request a transfer of that bogus " Balance '' back to my credit card which they should have done in the first place according to their own stated policy. Today I wasted over 4 hours online on their Chat board trying to fix this issue, but they kept changing their agents every few minutes and kept giving bogus arguments as to why the refunds belong to PayPal and not me -- they repeatedly said the funds used to pay for the purchases came from the Balance account and not my credit card, which is totally false. Even if they came from " Balance '' account, what was the source of the funds in the " Balance '' in the first place if not from my previous transactions with my credit cards? This is the question they refused to answer every time and the agents kept disappearing instead of answering this simple question. I have used this new credit card 13 times over the last two months to make purchase from XXXX through PayPal, and XXXX has processed 24 transactions for these purchases ( XXXX breaks purchases into separate shipments and charges my card for individual shipments on their own ) and the total of their charges on my card is {$2400.00} which exactly matches the total sum of my orders, indicating that every single XXXX for these purchases came from my credit card -- not a single XXXX came from PayPal 's bogus " Balance '' account. This is just a big new scam by PayPal. It is worth mentioning that I have no other financial relationship with PayPal -- I have no PayPal debit or credit cards, nor had I had any in the past. Every single transaction I have had with PayPal since PayPal was created has been through my own credit cards and bank accounts. Moreover, I have had many refunds from XXXX through PayPal in recent times, but now PayPal has started to play games with my refunds. I would attach four photos I have taken of the PayPal webpage to document the refund transactions in dispute. The attached photos indicate the date, amount and the transaction IDs for the refunds and what PayPal did with those refunds. PayPal should have no problem in identifying my account and spotting these transactions. Thank you so much.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-04
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I waited much longer than the 180-day period as indicated by PayPal that the funds would be held and, as of XX/XX/XXXX, the account shows a zero balance and the funds have not been returned. On XX/XX/XXXX, PayPal withdrew all of the funds, {$7800.00}, from my account. The transaction note cited damages caused by Acceptable Use Policy violation. I have previously requested a review/appeal of my case with PayPal when my account was limited in which I had submitted receipts for a sample of the sold items which was denied. From a previous correspondence from PayPal, they seem to believe these items were counterfeit, however that simply is not the case. These were authentic items purchased from retail/thrift/etc. I believe an assumption was made by PayPal that because the items I sold were branded, that they must be counterfeit, which they find as some justification for keeping the funds for themselves. PayPal 's previous responses were along the lines of " you were selling items that contained brand logos and IP owned by other companies that you do not have permission to use '' and that the funds being seized by PayPal being " part of the terms of service that you agreed to ''. Again, these were authentic items, and it was legal to sell them under first sale doctrine. I have already had a law firm send a demand letter to PayPal which was ignored, and a notice of pending lawsuit sent to PayPal which will be filed if I can not get a satisfactory resolution from PayPal.
Company Response:
State: IN
Zip: 46236
Submitted Via: Web
Date Sent: 2020-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A