Date Received: 2020-06-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have been scammed through XXXX XXXX XX/XX/XXXX. I was selling a laptop for a {$1000.00} and a person called XXXX XXXX, in XXXX, approached to me asking for the computer. The purchaser offered {$1000.00} for the laptop plus another {$100.00} for one-day shipping. I accepted the offer, and he/she asked me to provide my PayPal account. I sent a direct link to my PayPal account, so the payment could be made. The buyer then requested my email address to send the payment, stating that the link I provided did not work. I gave my email address. After that, I got an email supposedly from PayPal saying that the payment was made, but it was going to be on hold until I shipped the computer and provided the tracking number and copy of the receipts. I shipped the laptop the same day to XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, FL XXXX ), and sent the tracking number ( XXXX ) and the receipts. Then, I got another " PayPal '' email requesting me to wait XX/XX/XXXX hours for the payment to be credited into my PayPal account. On the next day, I received another " PayPal '' email claiming that the payment exceeded the amount of money my PayPal account was allowed to receive, and to upgrade it to a Business account so the payment could be credited into my account. It also said that the purchaser had to pay an extra amount of {$600.00} to reactivate and complete the transaction, and that I would be rewarded with another extra {$100.00} as a compensation fee for holding the funds. After I upgraded my profile and the purchaser supposedly made the extra payment, I received another email alleging that I needed to refund the extra money paid by the buyer in the form of gift cards, and to submit the activation codes and the receipts, before the payment could be credited into my account. I accepted, bought 6 XXXX gift cards, and sent the activation codes with the receipts. Below are the XXXX gift card activation numbers : XXXX XXXX XXXX XXXX XXXX XXXX After that, I received another email requesting me to wait another XX/XX/XXXX hours to check the legitimacy of the gift cards. On the next day, I received another email claiming another problem with my account, saying that the buyer had to pay another extra {$800.00}, and requesting me to make another refund when in reality I have not gotten paid yet, and the buyer reported that he/she already got the laptop. I asked my family members and discovered I was scammed. I have no pending transactions in my PayPal account. Please help.
Company Response:
State: NY
Zip: 11223
Submitted Via: Web
Date Sent: 2020-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My paypal account has US {$1700.00} which has been restricted for more than 180 days. The last transaction date was XX/XX/2019. However, after logging in to my account, I found that I could not perform any operations and could not access the withdrawal page. I have contacted paypal many times by email, but I still can not withdraw cash.
Company Response:
State: CA
Zip: 92562
Submitted Via: Web
Date Sent: 2020-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: About an hour ago I paid a person Ive been talking to on XXXX for his account. He was supposed to sell me his account and when I sent the money he blocked me now Im trying to get a refund also I had him sign a agreement todays date is XX/XX/2020 XXXX
Company Response:
State: NJ
Zip: 082XX
Submitted Via: Web
Date Sent: 2020-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: RE : Attempted Financial Fraud - Ms. XXXX XXXX via PayPal I am an owner of a timeshare week ( mid XXXX ) at the XXXX XXXX in XXXX. My wife and I go there almost every year. In early XXXX of this year I learned that I needed XXXX XXXX XXXX as a result of a XXXX in which I lost XXXX XXXX. Consequently we decided that we would not go to XXXX this year and decided instead to rent out our condo week, as we have done once before in the past. My wife listed our mid-XXXX rental on a XXXX page that is specific to XXXX owners at a price of {$540.00} ( less than half of what one would pay if dealing dircectly with the resort. ) Ms. XXXX, an owner herself, bought the week and paid us through PayPal. As you well know, a virus suddenly erupted in XXXX and spread thoughout the world. Consequently, I believe in XXXX, XXXX closed its airport down completely and as a result, XXXX was forced to close as well. Ms. XXXX then contacted us and asked if we would consider giving her our week next year instead of this years which cant be used, or in the alternative, refund to her half of what she paid. We told Ms. XXXX that she could not have next years week as our granddaughter is XXXX from college and we are taking the whole family down at that time. We also said that we would think about giving her a partial refund. While we are sympathetic, the virus was certainly not our fault, nor are we legally or contractually required to refund anything. As an owner herself she knows that when the resort opens again, all of the owners in good standing who lost their week this year will be compensated with alternative accommodations. Nevertheless, my wife and I agreed to refund 1/2 of her payment ( less half of our unit transfer fee ). Thus on XX/XX/XXXX, we refunded {$250.00} thought PayPal. An attorney friend of ours felft that we were being generous and confirmed that we were under no legal obligation to do what we did. That is when the financial fraud scheme began. On XX/XX/XXXX, more than a week after receiving the {$250.00} refund, Ms. XXXX filed a request for a FULL refund from PayPal through her bank. In support of her full refund request she alleged the following according to PayPal : The merchandise was damaged or defective. As an owner she know that is a lie. The resort is very well maintained. It was neither damaged nor defective. The merchandise was not as described. Another lie. The unit number was provided in our listing and is a very desireable unit as it is ground-floor walk-out to poolside. As an owner herself, she knows that. Services were not rendered. Another lie. I paid the resort to transfer the unit to her. And finally, Item not received. Another lie. I sent her the written confirmation from XXXX that the unit was hers for the mid-XXXX week. I guess at that point she ran out of potential lies to further support her fraudulent claim. As soon a I received notice from PayPal of Ms. XXXX FULL refund request, I informed PayPal of what was taking place and on XX/XX/XXXX, requested an immediate refund of my charitable {$250.00} payment to Ms. XXXX. On XX/XX/XXXX, PayPal informed me that it has refused my request to return the {$250.00} and closed the case. PayPals Case I.D . is XXXX. Apparently, PayPal also decided - despite having been informed of the facts - that it would charge my account for the FULL refund and include an extra {$20.00} fee for the chargeback. On XX/XX/XXXX, I received an email from PayPals collection department informing me that I had a more than {$500.00} negative balance in my account and that this was an attempt to collect a debt! It said that I should add money to my account as soon as possible. I called PayPal and spoke with a colleciton agent whose ID number is XXXX, and the FULL refund claim is Case ID : XXXX. I told the agent what is detailed above and that this FULL refund claim is an outright fraud attempt. I also said that I would not add money to my account and if PayPal decided to honor the FULL refund request, they would be complicit in an obvious attempted fraud. I was told that it was up to the buyers bank whether or not to require the refund and PayPal had no control over that. I told the agent that sounds rediculous - of course the bank will want the refund to keep its customer happy. If PayPal is required to refund by the bank, then use its own money - not mine. And for the record, I still want my charitable {$250.00} refunded to me. I dont like dealing with dishonest conivers. I have owned an XXXX store for more than 20 years and have used PayPal ever since it first became affiliated with XXXX. PayPal has made thousands of dollars on my XXXX sales over the years. Any assistance you can provide to stop this attempted financial fraud, stop PayPal from charging my account and recover my unnecessary charitable refund would be most appreciated and save me the cost of legal counsel which I will employ if I have to. Incidentally, the PayPal account is in my wifes name, XXXX XXXX XXXX Respectfully, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, North Carolina XXXX XXXX cc : XXXX XXXX
Company Response:
State: NC
Zip: 28546
Submitted Via: Web
Date Sent: 2020-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: I received an email earlier this week from PayPal that my account was going to be closed and that funds that were available in my account were going to be held for 180 days before I was going to be given instructions on how to withdrawal. There was no reason given about why it was being cancelled only that I had violated the terms and conditions. If they want to cancel my account that is fine however I dont believe my account violated anything part of the terms. My money however should be returned to me promptly I cant wait 6 months for them to decide to release my money. I attempted to call PayPal but their customer service is not available I cant communicate with them any other way due to the restrictions placed on my account.
Company Response:
State: TX
Zip: 76114
Submitted Via: Web
Date Sent: 2020-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-06
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I have requested my PayPal account be closed, however they will not do so unless I upload financial statements and my ID. I have never used this account, but I have linked a credit card and bank account to it and I no longer want them to have my information.
Company Response:
State: CA
Zip: 94024
Submitted Via: Web
Date Sent: 2020-06-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, my PayPal account was hacked and dozens of transaction totaling approximately {$15000.00} was stolen from other peoples credit cards, put in my account, and taken out on a debit card that was not my own. I was informed of this by one of the people whose cards was hacked ( NOT PayPay ). I contacted them on XX/XX/XXXX when I became aware of this. They recognized the problem, my password was reset and the fraudulent debit cards and accounts removed. They told me they would put an agent on the case and get the transactions removed. I called back a week later after nothing whatsoever had been cleared up and got the same story - that someone was working on it. I called again on XXXX and their customer service phone line was down, and message center had a multiple hour wait. I opted for the message center but it reset after a while and my place was lost. This is insane, they have acknowledged fraud, but are unreachable, and have done nothing to remedy the situation. Please help! I get calls daily by those affected asking where there money is even though I did not take it. I am at my wits end with PayPal, they have been absolutely abysmal in helping with this issue.
Company Response:
State: WI
Zip: 53081
Submitted Via: Web
Date Sent: 2020-06-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: bought a pool and used my visa credit card to purchase a swimming pool. They sent me a confirmation email that i still have. When i went on thier website I did not see my purchase or nothing about payment recieved. Then I tried to cancle the paypal profile and they wont let me do so. The amount in the paypal account was XXXX cents and they say i have a negative balance and can not close account. I DO NOT HAVE ANY OTHER BALANCE OTHER THAN XXXX CENTS. I WANT ACCOUNT CLOSED!! I also recieved confirmation from XXXX. That company did not exist.
Company Response:
State: CA
Zip: 93304
Submitted Via: Web
Date Sent: 2020-06-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-06
Issue: Money was not available when promised
Subissue:
Consumer Complaint: PayPal has been holding my money for a while now and will not release it so that I can buys the kids uniforms. You can not talk to anyone due to Covid so I can not get nothing solved. I need the money to be release so I can pay for my football leagues fields and uniforms.
Company Response:
State: AZ
Zip: 85044
Submitted Via: Web
Date Sent: 2020-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased an item and paid for it via Paypal. The seller shipped me an item " not as described ''. I contacted the seller and they assured me numerous times that they would ship a replacement. 3 weeks transpired and they refused to provide any tracking information and all i was getting was lip service/run around. I opened a dispute with Paypal for the incorrect item. Paypal did authorize the refund IF i returned the item back to the seller. I told them I would be happy to do so but that I will not be responsible for shipping charges to return the 15LB item back to XXXX ( shipping alone is calculated at over {$150.00} ). I ordered the correct item and the customer service rep for the company confirmed what i ordered and was shipped something completely different, not to mention the item i received is a counterfeit XXXX product made in XXXX. The seller advertised the items online as XXXX. I used Paypal for the protection that it gives the seller and the buyer. However paypal is now telling me that I must pay the return shipping on an item that was sent to me fraudulently to get a full refund.???? Why am I responsible for return shipping on an item that is clearly fradulent and not what I ordered????? Paypal refuses to budge on this issue, even tho i have made it very clear to them what they sent me is ILLEGAL!!! They dont care at all they are happy protecting the criminal seller and punishing me the customer for making a normal purchase. The only way to solve this issue is a full refund of my money! The only person they are protecting in this issue is the seller and themselves.
Company Response:
State: MO
Zip: 65807
Submitted Via: Web
Date Sent: 2020-06-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A