Date Received: 2020-06-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020, there was fraudulent activity in my Venmo account to where {$1000.00} was transferred to a person named XXXX XXXX. I do not know who this person is. After taking my account information off of Venmo, they paid the person, and now, I owe Venmo {$1000.00}. They do not accept my claim because they claim that it was an authorized payment. I have tried to file this claim multiple times, but they still say that I made the payment.
Company Response:
State: GA
Zip: 30144
Submitted Via: Web
Date Sent: 2020-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I contacted paypal on multiple occasions to file a claim against a seller who is registered with them to receive payments in exchange for services sold online. I placed an order with an authorized Paypal seller, XXXX on XX/XX/XXXX. The transaction payment was processed through Paypal on that date. On XX/XX/XXXX, Paypal sent me an email to notify me that the seller provided XXXX tracking details. When I viewed the XXXX tracking details they indicated that the package was delivered on XX/XX/XXXX. The XXXX tracking portal only confirms delivery to the city, state and zip code. XXXX does not provide complete delivery information such as address and recipient name via the online tracking number portal. I did not receive this package. After receiving no response from the seller XXXX, I contacted Paypal, as they provided the tracking details. I notified Paypal that I never received the package. Further I notified them that I had contacted XXXX to confirm that the recipient and sender details associated with the tracking number do not match my information ( as the receipient ) or the seller XXXX ( as the sender ). This information is available to XXXX employees, but not via the online tracking portal. I expressed my concerns that the seller provided a stolen tracking number with the intention to make it seem as though they sent a product to me that they did not ship. Paypal will not further investigate my claim on the basis that a tracking number was provided that confirms delivery to my city, state and zip code. I asked Paypal to verify with XXXX that the full recipient details do not match mine, so that they could recover the funds that they paid to this seller and they are refusing to do so. I am escalating this complaint to your agency because this is a growing scam that is affecting many Paypal customers and they are not willing to do more to investigate the claims of customers in order to resolve these instances of fraud. The transaction details are as follows ; Customer Transaction ID : XXXX Seller name : XXXX Seller Web address : XXXX XXXX Date : XX/XX/XXXX XXXX Tracking ID : XXXX
Company Response:
State: CT
Zip: 066XX
Submitted Via: Web
Date Sent: 2020-06-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal froze my minor child 's PayPal account over a year ago and now has taken his funds. They refuse to discuss it with me even though my son authorized them to speak with me about them taking his money. His name is XXXX XXXX and date of birth is XX/XX/. The amount taken is XXXX The email on the account is : XXXX I am a big fan of XXXX XXXX and XXXX XXXX. I hope that the CFPB will look into this and get a resolution for my son.
Company Response:
State: TX
Zip: 78245
Submitted Via: Web
Date Sent: 2020-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: I noticed a charge on a credit card from PayPal that is NOT authorized i contacted them 23 times to no avail. I had to cancel my credit card due to the PayPal fraud and theft of funds
Company Response:
State: CA
Zip: 93405
Submitted Via: Web
Date Sent: 2020-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: One day out of the blue, Paypal limited my account and all they say is that my activity is somehow " suspicious '' without an explanation. Also they are putting a hold on my money for 180 days. At this time I have over {$90.00} in my account and I want my money immediately, not in six months. This is my money and I should have it immediately. To me {$90.00} is a lot of money and quite a hardship that they are keeping it, especially during this pandemic.
Company Response:
State: MS
Zip: 38701
Submitted Via: Web
Date Sent: 2020-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-10
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I used Paypal to make a purchase that ended up to be fraudulent. Paypal did nothing to help me. I spent well over two hours writing complaints, constantly coming back to read someone who once again did NOT read my complaint, and responded with an answer that had nothing to do with why I was complaining. I BEGGED for a supervisor, but nobody would accommodate me. This last complaint, I pleaded for a supervisor to help. Instead another person comes back to say, you just need to mail back item seller will refund. Oh my, she didn't bother seeing that it was a washer and dryer. I'm done with Paypal, and tried to close this account, but they REFUSED to allow me to leave. I want to file a complaint to close that account.
Company Response:
State: OR
Zip: 97603
Submitted Via: Web
Date Sent: 2020-06-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have been using Paypal 's service for many years since I have been selling on XXXX. They have an unfair monopoly for which I do not have a choice of alternative to use. They have taken many many fees from me including fees for buyer returns which is unfair! OnXX/XX/XXXX a person used their service to pay me {$100.00} twice for a total of {$210.00}. It went through fine. Then I log in almost 60 days later on XX/XX/XXXX and I see it is taken back by someone? I didn't even know it was possible to take it back. There are no buttons showing for me to take back my payments. I thought once someone pays you it is final. It should be. I tried to ask them what is going on and I can't use my account because it is negative. Furthermore my ongoing XXXX sales are linked to this account and it is causing me headaches and suffering and time over this! I called on XX/XX/XXXX and spent 15 minutes holding and going through their hoops of recordings and then they hung up on me. I went to their website help and they say they only have offshore chat! Why is this allowed when they are a US company and in financial industry is an essential business? They are making many profits and they are completely negligent in servicing their customers which is a violation of their terms! I demanded they have a supervisor call me on the phone so I could get resolution for this situation. The said there is none. I don't even know what is at issue to be able to provide my evidence which I have in emails. I can't wait months and months. Paypal service is an outrage! My email account is XXXX Case ID : XXXX Case ID : XXXX
Company Response:
State: FL
Zip: 324XX
Submitted Via: Web
Date Sent: 2020-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-09
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Problems with PayPal and now the XXXX. All customer service are closed and this problem been going on for over a month. I have a balance but I can do nothing but look at. I been trying to contact someone about the issue.
Company Response:
State: OK
Zip: 749XX
Submitted Via: Web
Date Sent: 2020-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Account Limitation I have been with PayPal since it's inception and have faithfully remained a customer, that is until XXXX, 2020. A tenant of mine couldn't get out due to the COVID-19 lock-down so they paid their rent money to my PayPal account. PayPal flagged my account as " suspicious activity and put a hold on my account. This is the message I received : Your account access is temporarily limited. Some of your account information is shared with an account that has a problem. Please resolve the issue in the impacted account. If you have questions or know this other account isnt yours and need to appeal, contact us. We need you to take action on your account. Some features in your account will be limited until you perform certain tasks on your account. You will be able to regain access to these features once you've completed these. If you're unable to submit the required information by XX/XX/2020 or if we notice additional changes in your account activity, your access will be further limited. Oh, yes, my account has been further limited ... ... I went to the resolution center and followed the instructions. 1 ) Change my password. I did so reluctantly. 2 ) Submit a photo ID : I did so reluctantly. Photo ID : accepted. 3 ) Submit a bank statement. I did so reluctantly. Statement pending review. My bank statement has now been pending review for 2 months!!!!!! I have called every number listed for PayPal, I have sent messages to PayPal and I have received no response yet. I have written the governor of California asking for anything that might help me gain access to literally thousands of dollars in my account that I sincerely need. All I get is recordings that state " due to the corona virus, customer service has been closed. Really??? I am at my wits end..Can anyone help me out here? Please. The Paypal corporate office phone number is : XXXX For customer services, you can call : XXXX XXXX XXXX For sales support, call : XXXX. However, no one will answer and you can't leave a voicemail.
Company Response:
State: TX
Zip: 776XX
Submitted Via: Web
Date Sent: 2020-06-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I sold a handbag through XXXX on XX/XX/2020 in the amount of {$1300.00} + {$50.00} for shipping and handling. The handbag was sent with package insurance, delivery confirmation, and signature required upon delivery. The handbag was received and signed for by the buyer on XX/XX/2020. This information can be confirmed by reviewing the XXXX XXXX Number : XXXX On XX/XX/2020, almost a month later, I received an email from PayPal stating the following : We are writing to let you know one of your buyers opened a case for this transaction. The buyer didn't receive a refund or credit. Here are the case details : Buyer 's name : [ Redacted ] Buyer 's email : [ Redacted ] Buyer 's transaction ID : XXXX Your transaction ID : XXXX Transaction date : XX/XX/2020 Transaction amount : {$1400.00} USD Disputed amount : {$1400.00} USD Upon receiving this email, I reached out to the buyer with the following email on XX/XX/2020 : To : Buyer Good morning, I haven't heard back from you but I got a notice from PayPal that you filed for a refund on this bag. I have responded to PayPal and provided proof that the product was delivered to you and that you received and signed for it. I have also attached proof of delivery and signature from XXXX. Please respond to this email and let me know what's going. Thank you! I received a response from the buyer on the same day, XX/XX/2020 : Hi sorry this should have not related to you. It is for adjustment to making change of the finance terms with PayPal credit for this transaction only. Per discussion with PayPal credit the finance term maybe able to be adjusted. I will call them and clarify with them. Thank you I subsequently received the following email from the buyer on the same day, XX/XX/2020 : BTW I really like the bag and it is very pretty. Again sorry about the notification you received. I messaged PayPal not this is not a refund request and bothering to do with seller. Will call PayPal credit today too. Thank you I subsequently received the following email from the buyer on XX/XX/2020 : Happy Saturday! I was surprised too when I saw that there was a dispute. Good that it has been clarified after contacting PayPal credit. They were sorry about it too because it should not be dispute, instead should be the financial term adjustment. Thank you very much for contacting me tho! You and your family stay safe and healthy too! I just left a feedback for this transaction. If you have some can you also leave feedback as well? Thank you again! More than a month later, on XX/XX/2020, I received the following email from PayPal : One of your buyers opened a case for this transaction. This means the buyer has asked their financial institution to reverse the money for this transaction. We want to help you, and we are disputing this case with your buyer 's financial institution. Here are the case details : Buyer 's name : [ Redacted ] Buyer 's email : [ Redacted ] Buyer 's transaction ID : XXXX Your transaction ID : XXXX Transaction date : XX/XX/2020 Transaction amount : {$1400.00} USD Disputed amount : {$1400.00} USD {$1400.00} USD has been debited from your PayPal account because of the following reason ( s ) : This chargeback type was not covered under Seller Protection. In addition, you have been debited a {$20.00} USD chargeback fee. I have tried calling PayPal on 5 separate occasions, and have emailed them on three separate occasions regarding this issue. No one is picking up the phone and I am unable to get a response from a human via email ( only automated messages ). I reached out to the buyer again on XX/XX/2020, and got the following response from her : Really Sorry about this. Let me contact both PayPal and PayPal credit again. They are so wired ... I have called PayPal credit three times and last time they agreed this is not dispute and resolved. Thank you Subsequently I got another email from the buyer on XX/XX/2020, stating the following : I called PayPal but it says dust to COVID-19 no customer service line and ask me to use the message and I left message. Please see below. Not sure if it would help but can you forward this screen shot below to The PayPal Email you received. Neither myself, nor the buyer, is able to get in touch with PayPal via phone or via email, after numerous attempts over the past few months. PayPal has incorrectly debited {$1400.00} USD + a {$20.00} chargeback fee from my account. The buyer has agreed on numerous occasions that she is not disputing the transaction with me. She is attempting to adjust the financial terms of the transaction with PayPal because she purchased the product through a special PayPal Credit offer she received from PayPal, to make the purchase.
Company Response:
State: IL
Zip: 60605
Submitted Via: Web
Date Sent: 2020-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A