Date Received: 2020-06-11
Issue: Other transaction problem
Subissue:
Consumer Complaint: IN XX/XX/2019, I was temporarily living in XXXX, XXXX. On XX/XX/2019 I sold a XXXX XXXX XXXX Multipurpose Electrical Stimulation for XXXX Euros from my location in XXXX XXXX via XXXX.. XXXX item ID : XXXX. The purchaser paid me the amount via paypal. I sent her the item. Everyone was satisfied. I used my XXXX email address. A few days later, after the item was sent, paypal informed me that they were closing that account. Paypal did take their cut for receiving the money and XXXX also received their percentage. I had no idea why they were closing my paypal account, and they would not tell me. They said they would send me an email in 180 days and I could then access the XXXX Euros I had earned. It is now over 180 days, and I have not received the email. I called paypal, but they say that due to covid 19 they do not have any live agents. I went onto their site and their message center is not working. So there is not way to contact them. Paypal is owned by XXXX and XXXX uses this service and requires sellers to use it. My funds have been held for around 180 days and I can not find a way to get them. Please fix this problem since, Paypal was a subsidiary owned by XXXX. Please reach out to paypal and have them send me the funds that are currently listed as mine in my XXXX XXXX account. Although I was living in XXXX XXXX in XX/XX/2019, I am now living in the United States at the following address : XXXX XXXX XXXX, XXXX XXXX, XXXX, West Virginia XXXX
Company Response:
State: WV
Zip: 267XX
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Because of rules the CFPB enforced on Paypal, I am unable to refund someone a transactions because of " low funds ''. Paypal is forcing me to sign up for an account I don't want. I want to refund someone back their money, and paypal isn't allowing me to do so. I think they could easily refund the transaction based on the law, but they are not interested in being fair.
Company Response:
State: MD
Zip: 20705
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I made a purchase using my Paypal account on XX/XX/20. It was a purchase made via a XXXX ad. I later read through some of the comments and realized this was a fraudulent seller and I should cancel the transaction. I sent an email to the seller and it came back as undeliverable. I contacted PayPal to dispute the transaction on XX/XX/20. I disputed as items not received. On XX/XX/20 I received an email from PayPal that my claim was denied and the items had been delivered. The tracking info they provided said the items were delivered on XX/XX/20. This is before I made my purchase! They have denied my claim and I am unable to speak with anyone. Please assist.
Company Response:
State: AZ
Zip: 85138
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal had an inactive account in my name with an old bank account, my account marked as suspicious activity and I was unable to login and verify what was going on until I could reactivate an email address that this was associated with! However, allowed purchases from XXXX during a worldwide pandemic With multiple purchases made on the same day from - Completed XX/XX/2020 XXXX - XXXX XXXX XXXX XXXX XXXX ( XXXX ) - negative {$47.00} XX/XX/2020Retail Payment Track Shipment XXXX - XXXX XXXX XXXX XXXX XXXX ( XXXX ) - negative {$47.00} XX/XX/2020Retail Payment Track Shipment Loading transaction details for XXXX - XXXX XXXX XXXX XXXX XXXX ( XXXX ) - negative {$47.00} XX/XX/2020Retail Payment Track Shipment XXXX - XXXX XXXX XXXX ( XXXX ) - negative {$44.00} XX/XX/2020Retail Payment Track Shipment XXXX - XXXX XXXX XXXX ( XXXX ) - negative {$44.00} XX/XX/2020Retail Payment Track Shipment Loading transaction details for XXXX - XXXX XXXX XXXX ( XXXX ) - negative {$44.00} XX/XX/2020Retail Payment Track Shipment XXXX - ( XXXX ) - negative {$26.00} XX/XX/2020 Payment Track Shipment XXXX - ( XXXX ) - negative {$26.00} XX/XX/2020 Payment Track Shipment Loading transaction details for XXXX - ( XXXX ) - negative {$26.00} XX/XX/2020 Payment Track Shipment XXXX - ( XXXX ) - negative {$18.00} XX/XX/2020Retail Payment XXXX - ( XXXX ) Since XXXX I have tried everything to resolve this with PayPal, however their stance is this is Normal for my account. Its absolutely theft and deception. They do not have anyone to contact in the USA as they do not have a phone center in operation. They continue to have me write letters just to decline my claim that purchases from XXXX from a closed account are normal? This has got to stop! This is abuse of power!
Company Response:
State: GA
Zip: 30066
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have 2 open cases with PayPal. The cases were opened on XX/XX/2020 & a final resolution was supposed to take place on XX/XX/2020. Now PayPal is asking me to file a complaint with a law enforcement or government agency to resolve the case. This is a copy of the most recent e-mail sent by PayPal : Please provide any information we ask you to send us within 10 days. If we don't hear back from you within this time frame, we may decide this case in the sellers favor. To continue with this investigation, a report must be filed with a law enforcement agency or government organization. You may choose to contact your local law enforcement agency ( such as your local police or sheriff 's department ) or you may choose to file a report with any other governmental agency of your choice. Examples of such agencies could include : XXXX XXXX XXXX XXXX XXXX ( XXXX ) Your state 's Consumer Protection office Your state police A Federal law enforcement agency such as the FBI or XXXX XXXX XXXX A report to the XXXX XXXX XXXX XXXX XXXX XXXX isnt acceptable for this document request Filing a report with a law enforcement agency or government organization Contact a law enforcement agency or other governmental organization ( either in person or online ) to report the issue Report specific details regarding the item you received You must obtain a copy of a report from the law enforcement agency or governmental organization and provide it to PayPal The report must contain the following information : It should be on the agency 's or organization 's letterhead or contain a stamp or seal or some other information that indicates the report is official documentation It should clearly explain the details of your issue It must include the agency 's or organization 's contact information Any documents you provide may also be supplied to the seller. I am very frustrated because I have communicated frequently with PayPal & they keep adding conditions to resolve the cases. Below is a copy of my conversation online with PayPal. I have 2 open cases in the Pay Pal Resolution Center. Both were ordered in XXXX from XXXX ads & both come from XXXX which I did not know at the time. I will never order anything from XXXX ads again but please help me get a refund. One is for {$100.00}. + for 6 pieces of clothing. I got one top from the clothing company. They wanted to establish a tracking number but never sent the other 5 pieces so my case was reopened a 'not as described. ' The other order I can't access on the resolution center but it has never been received. It is a mechanical XXXX toy. Thank you for your help. The clothing case is supposed to be decided on XX/XX/XXXX. I ordered the items on XX/XX/XXXX. It is frustrating that I have waited so long for a refund. The other case is hidden because it lists 2 cases as open but I can't find it. How do I escalate my claim to a dispute? Seller info XXXX XXXX XXXX Invoice ID XXXX Purchase details Long Sleeve Casual XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$20.00} Long Sleeve Casual Cotton-Blend Shirt - Gray / M {$25.00} Plus Size Long Sleeve Pockets Crew Neck Solid Linen T-Shirt - Purple / L {$19.00} Summer Pockets Striped Casual Capri Pants - White / L {$19.00} Summer Pockets Striped Casual Capri Pants - Black / L {$19.00} Amount {$100.00} Discount -negative {$5.00} Total {$100.00} The seller is expected to respond with the requested information before XX/XX/2020. Once we receive a response from the seller, we'll share the information with you. We'll also let you know if we need any additional information from you to resolve your case. As early as today the seller could issue the refund for us. But if they fail to do so I am just giving the seller up until XX/XX/XXXX to respond to the case otherwise i am going to force that money out of their account and refund it to your bank. Your bank will be able to post the amount within XXXX business days after i have refunded the amount. Thank you, I have been dealing with this issue too long without any progress. I appreciate your help. By the way, I just checked & the site has disappeared completely from XXXX. I can't even communicate with them anymore. Thank you for that information, no worries because the case will still continue even if their website is no longer exist. The seller have 7 days left to respond. If no response within the timeframe, we will issue a refund for you and close the case in your favor. On the other hand, we will update you via email as soon as the seller responded. I hope that this helps your concern today. If you have further questions, you can leave a message and we will get back to you, otherwise you can end the messaging window now. Thank you again for reaching out to PayPal messaging. Have a great day! This conversation has been closed,
Company Response:
State: CO
Zip: 80237
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am a seller on XXXX selling a XXXX XXXX laptop for {$1000.00} It started with a message from someone claiming to " buy '' the laptop from me. The buyer agreed to cover the shipping ( + {$100.00} ), this totaled to {$1100.00} and I asked to have it paid through PayPal. This is where it things go wrong, because the email contact claims to be PayPal, has a domain " XXXX ''. But I didn't realize it until I paid {$850.00} of Gift Cards to the buyer in order to " authorize payment ''. However, that didn't end because the last email I got asked me to pay {$1000.00} for their ridiculous 'insurance '. This is where I know they definitely crossed the line. The damage has been done and I submitted complaints to my bank, FTC ( and you also ). The liability totaled to {$2000.00} ; I want my laptop back and the {$850.00} that was mistakenly paid.
Company Response:
State: WA
Zip: 98037
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX ( Monday ), I was scammed by individuals who claimed to be from the ICE ( US Immigration and Customs Enforcement ) and lost roughly {$3300.00}. I would like to file a complaint regarding a transaction that was made through Pay Pal which was made on theXX/XX/XXXX when the scammer hacked into my phone and had access to my Paypal. A total of {$110.00} was transferred to his email XXXX XXXX XXXX. The Paypal transaction ID is XXXX. This was paid with my XXXX XXXX card with XXXX XXXX.
Company Response:
State: MN
Zip: 55418
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I sell on XXXX, and my PayPal account was limited on multiple occasions. When I was limited, PayPal had me submit the required information so that they may review it and un-ban my account. I had my account limited 4 times within one month and each time I was able to provide the necessary documentation and my account was released. When my account was banned for the 5th time, I had submitted my information and some time passed where I had not received an update regarding my account as I could not withdraw any of my funds which are desperately needed. I contacted customer support through email as their customer service phone number is not working because the call center is closed. The agent told me that they are waiting for a specific transaction that was in transit to a customer of mine, and once it was delivered, my account will be released. A few days later, I had received notification that my account was permanently banned and all my funds are withheld for 180 days. After contacting support 3 times, I was not able to find the reason for my ban.
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-10
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX. I placed and order on XXXX and ordered two gowns from XXXX XXXX XXXX through the XXXX website I'm guessing XXXX XXXX XXXX is a third party through the website well anyways I returned the two gowns for a refund and never got a refund I had to report this issue to PayPal since I payed with PayPal and PayPal sent me a temporary credit of the XXXX for the two gowns well now PayPal is siding up with the merchant XXXX XXXX XXXX and telling me I did not return the two items when infact I sent them the proof now I had to file and appeal with PayPal to let them now the two items are no longer in my possession and were sent back to the merchant on numerous purchased PayPal isn't helping me and I'm loseing out on money and I can't report it to the XXXX credit card company because of covid 19 nobody answers and I'm not able to dispute this charge online through the XXXX XXXX website aswell so I had to dispute through PayPal and yet PayPal is still giving me a bad time
Company Response:
State: CA
Zip: 933XX
Submitted Via: Web
Date Sent: 2020-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I attempted to purchase nail polish from XXXX XXXX XXXX and I paid XXXX on XX/XX/XXXX. When I hadn't received my purchase, my first email went to Pay Pal, dated XX/XX/XXXX. PayPal responded on XX/XX/XXXX to say that I should still wait for the product but I could escalate the issue with them by XX/XX/XXXX. On XX/XX/XXXX, still not receiving the product I emailed PayPal again to receive assistance with the matter and they again mentioned the escalation that had to occur by XX/XX/XXXX. On XX/XX/XXXX, I again contacted PayPal and asked what else do I need to do to escalate the issue since after 3 emails, all I was getting was the standard email regarding escalation. I stayed on the site there and emailed on another part of the site asking for " escalation '' process or link and noting my previous emails. On XX/XX/XXXX, PayPal emailed me to say that my case was closed and could not be reopened since I did not escalate the matter. Angry that day, I again emailed and left my phone number for some resolution and to this day, have not received any assistance or response and have not received my product. I'm writing to you for assistance.
Company Response:
State: MD
Zip: 21214
Submitted Via: Web
Date Sent: 2020-06-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A