Date Received: 2020-06-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal says they can no longer offer me services. I am unable to remove my bank information from the website and am unable to close my account. On XX/XX/XXXX. XXXX I used PayPal to send money as gifts to two individuals ( both of which are my sons ). These are my only transactions. Then I received this notice ( Please see below ). You can't use PayPal anymore At PayPal, we value a safe community for our customers to do business. We noticed activity in your account that's inconsistent with our User Agreement and we no longer offer you PayPal services. Any bank or credit card information linked to your PayPal account can not be removed nor can it be used to create a new account. You can still log in and see your account information but you can't send or receive money. Any money in your balance will be held for 180 days, after which we'll send you an email with instructions about transferring your money. I attempted to resolve it by sending several messages ( receiving automatic replies from some of them ) and was unable to reach a customer service person by phone ( the customer service line is not available ). PayPal refused to say what the violation of the agreement was. I was also notified that this was a permanent decision. XX/XX/XXXX at XXXX XXXX Thank you for contacting PayPal. In order to protect the integrity of our services, we can not disclose the specific criteria that causes PayPal to limit access to accounts. For more information on reasons why we limit access to accounts, please refer to the User Agreement for PayPal Services. Unfortunately, we are unable to be more specific. Please let us know if you require any further assistance. Sincerely, XXXX PayPal Account Review Department PayPal XXXX XXXX at XXXX XXXX Thank you for contacting PayPal with your concern. We appreciate your interest in PayPal ; however, our decision to leave your account in a permanent limitation status is final. XX/XX/XXXX at XXXX XXXX Thank you for contacting PayPal with your concern. We appreciate your interest in PayPal ; however, our decision to leave your account in a permanent limitation status is final. XX/XX/XXXX Sent message through the PayPal website but received electronic form response.I am unable to reach anyone in person by phone and just continue to receive multiple computer generated responses. This is my Request to Close Account and Remove my Bank Account from Website My request is to have the account closed and my bank account removed. ( I do not have any business attached to pay-pal and I am concerned that having this account open with my bank linked to it puts me at risk for hackers and or my information to be used and funds to be withdrawn without my consent. This was the response received from PayPal. RE : Your question about an account limitation XX/XX/XXXX at XXXX XXXX Dear Thank you for contacting PayPal Customer Support. I understand that you want the account closed unfortunately we can not close the account while there is current restriction on it. Sincerely, XXXX PayPal Consumer Support In Summary My Request is for PayPal to remove my bank account from the website and to close my account! Re : Reference ID : XXXX
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-13
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I sent a PayPal payment to a retail provider in XXXX for an item they had for sale. PayPal had received my request and had put the transfer into " Pending '' status and have not made the funds accessible to the provider. I have not been able ( after many attempts ) to contact PayPal to find out why this payment has been held up. I would like PayPal to release this payment so I can receive my purchase.
Company Response:
State: SC
Zip: 299XX
Submitted Via: Web
Date Sent: 2020-06-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-13
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had a Paypal Mastercard and paypal opened a cash card account that I did not want. I came to find out the Paypal Mastercard was actually managed be XXXX and not Paypal. The paypal cash card account was setup to withdraw money from my personnel bank account with XXXX XXXX, I did this thinking it was all one Paypal system. The charges I was putting on the XXXX card account kept going to the Cash card account and XXXX was withdrawing money directly from my XXXX XXXX checking account causing my checking account to go over drawn costing me overdraft charges. I closed the Mastercard On Monday XX/XX/XXXX since XXXX was putting all the charges on the cash card account. I dreXXXX money from another account and placed it in my XXXX XXXX account and sent a payment to the XXXX cash account so I could zero the amount due and close the cash card as well. The amount did transfer and I continue to get charges from Paypal. I have spent hours on the phone trying to communicate with them but can't get past the automated helper. I got on a chat line on Wednesday XX/XX/XXXX All they could do was give me an email to the accounting dept https ; //paypal.com/us/smarthelp/contatus? email=privacy. I sent an email requesting the account be closed immediately as it was destroying my bank account. The problem is Paypal withdrew {$3400.00} dollars from my bank account for a reoccurring {$15.00} donation to XXXX XXXX. They over charged me by {$3400.00}. Also note that this item is inactive in Paypals home site ( see attached )
Company Response:
State: NM
Zip: 88011
Submitted Via: Web
Date Sent: 2020-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-12
Issue: Problem adding money
Subissue:
Consumer Complaint: I paid a {$45.00} using Paypal. I had 2 bank accounts on my paypal account. One of the account was set to primary. Paypal took money from the 2nd bank account which I had closed before. In the Paypal user documentation it clearly says that the funds will be drawn from the primary or default account. I manually paid the {$45.00} which takes about 7 days. Meanwhile I see threatening messages on my account about referring my case to collections. I did not cause the problem and I don't want to be harassed by Paypal for something I have not control over.
Company Response:
State: CA
Zip: 94109
Submitted Via: Web
Date Sent: 2020-06-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-12
Issue: Other service problem
Subissue:
Consumer Complaint: I purchased a new product through Paypal. The product arrived opened and missing pieces. I requested a refund and opened a dispute with Paypal. Paypal alleges emails were sent and not responded to and therefore closed my claim. Within days when the claim appeared closed on my Paypal account, I contacted Paypal again who provided dates that messages were sent by email ; however, after reviewing my inbox and junk folder, I verified that I never received the alleged emails. Paypal then refused to provide copies. Although Paypal also maintains its own message center, these alleged emails were not copied to that message center and these communications also do not appear in Paypal 's own resolution center console. Obviously I can not respond to communications that are never sent. Paypal violated its own customer agreements and in effect, stole my money.
Company Response:
State: TX
Zip: 77043
Submitted Via: Web
Date Sent: 2020-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-12
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I disputed this charge with XXXX and PayPal. As I detailed in my complaint PayPal allowed XXXX XXXX to charge me for a trial that I had zero recollection of ever requesting a trial. I never used the XXXX service. I explained to XXXX, PayPal, and XXXX if I was on a trial I would have used this service. The representatives I spoke with agreed that it was not used and that you should not be charged for something you did not use. I discovered that I had this charge when reviewing my statement. I'm being charged for a service I never used and because of some technicality or unfair glitch it is unreasonable and stands on the border of unethical billing practice. Further PayPal has just dismissed me and refuses to acknowledge me. The arbitration clause has given way to disrespectful representatives and an over all lack of concern for the consumer. Pleas see details times, dates, etc! - negative {$99.00} XX/XX/2019 Software Automatic Payment " XXXX XXXX XXXX XXXX XXXX '' Loading transaction details for XXXX XXXX - negative {$99.00} XX/XX/2019 Software Automatic Payment " XXXX XXXX XXXX XXXX XXXX '' Paid with XXXX XXXX XXXX XXXX Credit Card XXXX You'll see " PAYPAL XXXX XXXX '' on your card statement. Manage XXXX XXXX payments Category Software Transaction ID XXXX Seller info XXXX XXXX XXXX ID XXXX XXXX XXXX XXXX XXXX XXXX XXXX Purchase details XXXX XXXX XXXX XXXX XXXX {$99.00} Total {$99.00}
Company Response:
State: CA
Zip: 90048
Submitted Via: Web
Date Sent: 2020-07-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I gave my son in Vermont a {$1000.00} check to put into my checking account. He apparently opened a Venmo account for me and put the {$1000.00} into it. Now, I cant sign in to Venmo and My husband and son have spent 2 total hours trying every way possible to get the {$1000.00} into my checking account. Their phone number robot says theyre unable to handle any problems over the phone. It recommended that I go to Help.venmo.com, but I have tried that 10 times and I cant get into it. Please help me.
Company Response:
State: PA
Zip: 15212
Submitted Via: Web
Date Sent: 2020-06-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I operate a XXXX XXXX XXXX, XXXX XXXX. I have used PayPal as an additional payment provider for a few months without issue. On Monday XX/XX/2020 PayPal sent me an email notifying me : " We've permanently limited your account ''. PayPal did not provide a specific reason but said they have determined I am in violation of PayPal 's Acceptable Use Policy - but again providing no detailed information. PayPal informs me that it will hold my balance of {$490.00} for 180 days. I attempted to request a review of this decision through the resolution center, but this option was not available to me. I have attempted to call PayPal several times without success. I have emailed PayPal several times, again without success. At this time, it seems impossible to actually get through to a human being at PayPal and I would simply like my balance returned to me. It is highly unethical for PayPal to withhold money that belongs to any business for 180 days. I understand that many people have and continue to experience this.
Company Response:
State: CA
Zip: 93444
Submitted Via: Web
Date Sent: 2020-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have two unauthorized charges on venmo. 1. dated on XXXXXXXX XXXX2020 @ XXXX to XXXX XXXX and the second unauthorized charge on XXXX XXXX 2020 at XXXX to XXXX XXXX as well . Venmo mixed up the charges. The payment to XXXX XXXX is correct. Venmo is very unorganized. The two charges I am fighting are both for XXXX XXXX 2. I have contacted venmo on several occasions stating I did not authorize these charges and have filed a complaint with my XXXX bank. 3. Venmo states they could not find any unauthorized activity. I don't know what steps they took to state that but I did not authorize these charges and would like for you to help me resolve this case, and also have Venmo re-instate my account. This is no fault of my own. Thank you
Company Response:
State: CA
Zip: 90403
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased a watch online from a vendor who purported to be an online watch dealer. I was defrauded out of {$4300.00}. I've already filed a XXXX on the seller. Attached is the police report that details the transaction
Company Response:
State: CA
Zip: 94002
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A