Date Received: 2021-02-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have filed a dispute in regards to the incorrect information on my credit report. It has been well over 30 days and I have not received any investigation results.
Company Response:
State: NE
Zip: 68502
Submitted Via: Web
Date Sent: 2021-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-18
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My complaint is against XXXX XXXX XXXX, AES and FedLoan Servicing. I believe I should be granted PSLF ( or TEPSLF ) right now, with a refund for years of payments overpaid. I have made regular payments on my student loans since XXXX, and have been employed by a PSLF- eligible employer all these years. I have been on an income-based repayment program since XX/XX/XXXX. My loans are currently in an IBR/PSLF with FedLoan Servicing but they say I won't be eligible for forgiveness til XX/XX/XXXX. ( The paperwork actually says XX/XX/XXXX because the system is not " counting '' the COVD-excused payments in paper correspondence though the customer service agents say that will be corrected ). At any rate, let me explain why I should be forgiven right now : I received my PhD in XXXX and began repaying my loans, which were over {$110000.00}. In XX/XX/XXXX my loans were transferred from XXXX XXXX XXXX to AES and set up on Direct Debit. Not long after the transfer, I talked to someone at AES to ask about IBR and PSLF, options I had not pursued before because I did not know about them til a colleague told me about it. The person at AES said " sure! we can do that! '' I got set up for IBR around XX/XX/XXXX and thought I was good to go. I recertified for IBR every year and in XX/XX/XXXX I called just to check in about IBR and the PSLF. Much to my dismay I was then told that my 2 years of IBR payments were NOT counting toward PSLF because I had been given incorrect info by the AES loan person 2 years prior. ( I have since learned this was a common shady practice at the time so that lending companies would not see all their loans go away to different companies ). AES told me my loan was a FFELP and not a Direct Loan and that I could shift to a Direct Loan but I would lose those 2 years of payments ( not to mention all the payments since XXXX when the program started ). This was the first I had heard of any of this! At that point I did the only thing I could : I consolidated my FFELP to Direct Loans, which shifted my loans from AES to FedLoan Servicing, which is where they are now. I pay on time and certify for IBR and PSLF every year. ( Currently of course, I am not paying due to COVID relief, but those months are supposed to still " count '' as if paid ). FedLoan servicing tells me every year ( because I ask every year ) that they can't count anything prior to XXXX because that's when my loans become Direct Loans and were shifted to them. They say my loans will be forgiven around XX/XX/XXXX. The principal of my loans, even after 20 years of payment, is still over $ XXXX despite the fact that all these loan payments have negatively impacted my family 's life and my ability to save or invest. ( XXXX XXXX at state universities don't get paid much ). So all those payments ( made with difficulty ) were just money down the toilet. Meanwhile, I have probably paid my debt twice over. I am XXXX XXXX XXXX and need to save for retirement. I want this monkey off my back. So I ask for the following : 1. I want my loans forgiven now, under PSLF. 2. I want AES to be held accountable for the bad instructions they gave me in XX/XX/XXXX when I asked to get into the PSLF program -- instructions that cost me 2 years of payments, if not more. 3. I also want both XXXX XXXX and AES to be accountable for being negligent -- for not telling me that IBR and PSLF were options -- I should not have had to find that out on my own. 4. I want FedLoan Servicing to be accountable for the fact that ever since COVID relief has excused borrowers from paying, the date of forgiveness has not been accurate. forgiveness date on statements keeps moving forward, as if the COVID-forgiven payments don't count, when they do. This is very anxiety-producing and confusing. I hear that the government is now helping people like me who have been paying for many years into a loan that is in some way " not the right kind of loan '' for PSLF. Please help me right this wrong and help me get my loans forgiven right now.
Company Response:
State: NC
Zip: 286XX
Submitted Via: Web
Date Sent: 2021-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-17
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: One of the companies handling my loan, XXXX, proactively stopped requiring payment due to forbearance from COVID. My other servicer, AES, did not, so I applied for forbearance from them as well. They denied my request and continue to bill me.
Company Response:
State: IN
Zip: 46614
Submitted Via: Web
Date Sent: 2021-02-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-17
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I qualified for the public service loan forgiveness program by my Agency after 10 years of service and submitted the qualifying paperwork in XXXX 2017. Fed Loan Servicing informed me I had made zero qualifying payments and rejected my paperwork in XX/XX/2017.
Company Response:
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2021-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-17
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been paying off my loans based on the income based repayment ( IBR ) plan for more than 10 years. My loan servicer has been changed 4 times prior to being transferred finally to MyFedLoan as per my request in XX/XX/XXXX. Previously, all servicers were changed without my approval/request nor warning. My previous loan servicers are as follows : XXXX XXXX XXXXXX/XX/XXXX - XX/XX/XXXX ; XXXX XX/XX/XXXX - XX/XX/XXXX ; XXXX XXXXXX/XX/XXXX - XX/XX/XXXX ; XXXX XX/XX/XXXX - XX/XX/XXXX. I have records of all previous servicers from XXXX and the amount paid during the times with each, but not the specific bills my new servicer ( MyFedLoan ) references in their counts of my loans. Recently, I requested transfer of my loans in XX/XX/XXXX, as I was coming up on the necessary 120 payments for the public service loan forgiveness ( PSLF ) program. It took approximately 6 months for this request to be completed and in XX/XX/XXXX my loans were transferred. Upon transfer to MyFedLoan, I realized many loan payments were missing, labeled ineligible due to you do not have a bill due for this payment period ( previously stated no bill ) and/or not reviewed at all. I should note, I did in fact receive bills monthly for all of these payment labeled you do not have a bill due for this payment period, as I would not have made payments otherwise. I was never on an automatic payment plan. I also complied with the yearly income recertification information with all servicers. I have called MyFedLoan numerous times since XX/XX/XXXX, and each time have been given different information by the agent or different suggestions on which actions I should take next to rectify this issue/clarify the issue. Many agents can not even clarify what " no bill '' or you do not have a bill due for this payment period actually means or why payments are ineligible. Now, according to the last 3 agents, I am under treasurer review and they are unable to fully comment on my account. The last agent suggested I upload any information from my previous servicers, which I completed. One even suggested I upload 10 years of bank statements to prove payment, which I will happily do if this would truly help. I uploaded the manual count I requested from XXXX prior to the transfer of my loans in XX/XX/XXXX, which shows I have completed 117 payments as of XX/XX/XXXX. Initially I was told a treasurer review would be quick since I was technically close to the 120 payments, yet the last agent I spoke to stated this could take 6-12 months to be completed. In addition to this, agents have told me I have many periods of forbearance listed on my account. A few of these I understand are from when my servicer was switched but many are not and were not approved or requested by me either. As I continue to check my account, I have now seen some previous payments which were listed as eligible are now not, without explanation or notification. I have also received concerning information from the last agent I spoke to asking if I " wanted to set up an online account '' which I already have had for months. When asked what he meant, he stated it was likely a " computer issue '' that he could not see my account and not to worry about my information being mishandled. At this point I do not know when my treasurer review will be completed and/or what that all entails. Communication of changes has been poor. Explanations of my account when I ask specific questions are met with uncertainty or different explanations by different agents. One agent stated he knows the process is confusing and at times is even confused himself - how can I possibly be sure I am receiving correct information if an agent says this to me, or be reassured that my account is accurately being handled correctly. This process is becoming frustrating and infuriating as I have completed all necessary payments and steps for this program, which was originally developed to help those who work for non-profit agencies in order to help with loan repayment.
Company Response:
State: NJ
Zip: 08054
Submitted Via: Web
Date Sent: 2021-02-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: The incident happened today XX/XX/2021. I tried to file a dispute with XXXX and was given a hard time. They refused to provide a dispute number and when pressed about it, they disconnected the call. My Dispute that i tried to submit to XXXX was about AES : due date, amount due, total loan amt, lender, type of loan, and monthly payment amt. AES is not providing correct information to credit reporting agencies and is messing up my credit score. XXXX did not appear to want to file a dispute and refused to give a dispute number. There was another line item dispute for charity services that was then reported as debt. I do not know weather that was disputed either.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I sent 4 letters Exhibit A Validation of debt request dated XX/XX/XXXX XXXX Exhibit B Validation of debt request dated XX/XX/XXXX XXXX Exhibit C Notice of default Opportunity to cure XX/XX/XXXX XXXX Exhibit D Notice of Intent to Sue XX/XX/XXXX XXXX
Company Response:
State: MI
Zip: 48089
Submitted Via: Web
Date Sent: 2021-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I received my credit report from XXXX and noticed a student loan that was placed into collections with a balance of XXXX dollars. I disputed this with the credit bureau and they were able to verify this account and suggest that I reach out to the creditor. I reached out the creditor on XX/XX/XXXX requesting what the money was owed for, how the calculated the amount I owe, and copies of any papers showing I agreed to pay what they say I owe. They have not responded in the 30 days allowed. This company is in violation of the fair debt collection practices and violation of the fair credit reporting act by not providing me this information.
Company Response:
State: TX
Zip: 77459
Submitted Via: Web
Date Sent: 2021-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I took out a loan through XXXX XXXX, they have AES servicing my parent loan for my daughter. The problem is my loan documents state XX/XX/XXXX at my start date to start paying interest. They somehow say they have another loan document that I did not sign or ever see when I had called showing it was to start I believe XX/XX/XXXX. I only found out when I started getting emails on XX/XX/XXXX that I have a negative mark on my credit report it was showing over 70 days past due. How can I be past due when interest payment were to start on XX/XX/XXXX. I never received any bill in the mail that anything was ever due. I also never received a voicemail about a late payment. When I had called they told me I was signed up on electronic statements. The lady I spoke to didn't know how I was signed up for electronic statements when I didn't or couldn't even create an online account. I couldn't at the time after I found out about late interest payments create an online account because somehow they had my last name as my maiden name instead of my married name. I sent a letter to them and received the response back that they will not correct my credit. I feel they charged me interest payments that were not due at the time. It was stated that 60 days from the loan that interest charges were to start.
Company Response:
State: PA
Zip: 17543
Submitted Via: Web
Date Sent: 2021-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: 1. XXXX and XXXX aren't reporting my monthly payment on my student loan. 2. XXXX has on my credit report " Potentially Negative Account '' flagged on a lot of my credit accounts even if I was late 1 time. 3. XXXX has an address listed that I never lived at 4. I can't submit a dispute report to XXXX at all. Very Difficult 5. XXXX has that I have 10 charge off 's on 1 XXXX XXXX XXXX, I thought you could only chare off an account 1 time. 6. XXXX has another XXXX XXXX XXXX of mine saying I charged it off 13 times which is inaccurate. Should only be 1 time. 7. XXXX has an account of mine, XXXX XXXX is reporting that I have 2 charge off 's and that's inaccurate. 8. XXXX XXXX is reporting that I was late 6 times and that is inaccurate 9. Information is not being updated on my XXXX Credit file from XXXX and XXXX.
Company Response:
State: MA
Zip: 02121
Submitted Via: Web
Date Sent: 2021-02-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A