Date Received: 2021-03-03
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: On XX/XX/XXXX, after being advised on multiple occasions via the channels that have serviced my student loans with American Education Services ( AES ) /NCT, I was advised by AES XXXX that they are unwilling to assist me with placing my student loans on a Natural Disaster Forbearance for several natural disasters which have affected my employment including the Bond Wildfires in XX/XX/XXXX, and the California wildfires in XX/XX/XXXX, both as declared by XXXX XXXX This, in addition, to the severe hardship I am still encountering due to COVID-19 financially and medically, as explained to AES Servicing on multiple occasions via phone and in writing. AES is arbitrarily denying my request for assistance, even in lieu of the Natural Disasters for which my loans qualify. In addition, in working with AES, I was advised that they are able to complete an in-house Exception Forbearance when the lender ( NCT ) does not respond, and at present are now seemingly unwilling to do so even in lieu of processing this previously and advising me that this could be done again should my severe hardship perpetuate as it has. I feel that at this time, I am being unfairly treated by this company, whom is unwilling to assist me during an exorbitantly difficult time, even in lieu of all of the documents requested being provided including proof of unemployment due to COVID-19 and the documented natural disasters as described. I have also contact AES XXXX XXXX XXXX XXXX, and the Executive Office, with my contacts going unanswered by the Executive Team. At this time, I am requesting immediate contact from executive management to assist me in placing these loans in a Natural Disaster forbearance as previously promised and advised to me via these avenues.
Company Response:
State: CA
Zip: 90802
Submitted Via: Web
Date Sent: 2021-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-03
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am eligible for Public Service Loan Forgiveness. The parameters of that program are making 120 qualifying payments while working at a qualified employer on a qualified loan. I made my 120th qualifying payment on XX/XX/XXXX. I submitted my application for forgiveness on XX/XX/XXXX and since then I have received so much conflicting information about the status of my loans. I initially received letters saying I did not qualify and that I did qualify. When I asked about that conflict I was told oh there is no problem. When I called again I was told to resubmit my application, which I did on XX/XX/XXXX. On XX/XX/XXXX I received a letter that Fedloan Servicing had finished my review and approved my application on XX/XX/XXXX and that they would send my file to Department of Education for final review and forgiveness. As of XXXX, my file has still not been sent to Department of Education for final review and forgiveness. Every time I have called I have been given the run around about what date it was sent over, only to find out today that it was never sent over. I submitted an employer certification form every year for the last 10-11years. My payments were all certified as well as my employer XXXX Department of Treasury XXXX. No one at Fedloan Servicing has been able to give me an accurate answer of where my application is in the process, or why it is taking so long. All anyone will say is oh it can take up to 6 months to process. There is no reason why this process is not more transparent, nor is there any reason for the process to take this long. We are now coming up on 3 months from the date I initially submitted my application. At the time of submitting, I had 11 payments out of the 120 that needed to be certified. There is no reason why a review of 11 payments should take so long, especially since most of these were {$0.00} payments under the CARES Act and I certified my employment of working with the federal government. The lack of information and the conflicting information received is a real disservice to their customers. As of today, I still have no received forgiveness nor has my application been sent over to Department of Education by Fedloan Servicing, even though they sent me a letter saying they have approved it.
Company Response:
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2021-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-03
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I consolidated my XXXX loan into a Direct Consolidation Loan in XXXX of XXXX. I also applied for an Income Driven Repayment Plan on XX/XX/XXXX. Fedloan Servicing incorrectly processed my income driven repayment application. I was placed on REPAYE for a payment amount of {$110.00}. I was notified of the outcome of Fedloan servicing processing my income driven repayment on XX/XX/XXXX. I immediately notified Fedloan of their mistake and they acknowledged the error that Fedloan Servicing made with regard to my IDR Application and I was placed on the incorrect IDR plan for the incorrect amount for income driven repayments. After correcting the error, Fedloan Servicing, sent me a new IDR outcome letter dated XX/XX/XXXX, that was correct and did list the Income Based Repayment plan for a payment amount of {$86.00}. However, in the interim timeframe Fedloan Servicing processed and sent me on XX/XX/XXXX a " Repayment Obligation/Schedule Disclosure Statement '' form. This form listed that I would have to pay {$13000.00} over the entire life of my Direct Consolidation Loan. Of that amount, {$2400.00} would be interest that I would pay over the life of my Direct Consolidation Loan. Since this form was created by a mistake via an error that Fedloan Servicing has accepted responsibility for I have asked on numerous attempts to be sent a new and " correct '' version of the " Repayment Obligation/Schedule Disclosure Statement '' that will list my payment plan as IBR and the total amount and interest amount I will be required to pay over the lifetime of my Direct Consolidation Loan. As of XX/XX/XXXX Fedloan Servicing has not provided me an updated and correct version of the Repayment Obligation/Schedule Disclosure Statement form. I am very unhappy about this. When I applied for a mortgage, when I applied for a car loan I was provided a Federal Truth-in-Lending form that provided me very clearly and directly the amount I would be required to pay both in total terms and interest amount over the lifetime of my car loan and mortgage. Fedloan Servicing seems to believe that Student Loan Borrowers are not worthy of the same types of consumer protection and to be clearly and directly informed of their loan terms. At least Fedloan does not believe in providing correct information. Fedloan made a mistake, was informed of that mistake, but has yet to rectify the sitution by providing a CORRECT version of the Repayment Obligation/Schedule Disclosure Statement. That is what I am asking the CFPB to look into. Why does Fedloan Servicing not believe in providing clear, direct, and correct information to a borrower who has been wronged by Fedloan 's gross negligence and mistaken process.
Company Response:
State: TX
Zip: 76063
Submitted Via: Web
Date Sent: 2021-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-03
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Hello, I need help, I am having issues with PHEAA/FED LOAN SERV Account Number XXXX over my school loans, I attended XXXX XXXX from XXXX, they made me take out loans and even promised me internships and jobs but did not deliver. The school closed down a year after i graduated and none of the credits are transferrable to other colleges. They even made my mother take out a separate loan, were still trying to figure out how we ended up with multiple loans. They did not help me in anyway find work after graduation, or give me any internships either. I advised XXXX XXXXXXXX, and XXXX unregard to this but still haven't had much help. Please help.
Company Response:
State: NY
Zip: 10977
Submitted Via: Web
Date Sent: 2021-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-03
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Recently, I ordered my credit reports and realized that my student loan payments are not reporting correctly. I disputed with the credit bureaus and you all validated the error that is currently on my credit report. Besides the inconsistency on all 3 credit reports, the payment history is all wrong. ( I've attached an example of only ONE out of many accounts ). If you'd take a look in XX/XX/2017, you will notice that I made a qualifying payment/deferment. The next month, XX/XX/2017, it states I am 90 days late. How is that possible? This is just one mistake out of many. I would like for all of my student loans that show this same mistake to be corrected and if you can't correct it, I would like this deleted off my credit as this error is hurting my credit, terribly.
Company Response:
State: AL
Zip: 36301
Submitted Via: Web
Date Sent: 2021-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I filed a dispute in regards to the incorrect items on my credit report and its been well over 30 days and I havent received any investigation results.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2021-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-02
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am seeking student loan forgiveness through the Public Service Loan Forgiveness ( PSLF ) federal loan program. I began working in public service in XX/XX/XXXX. I have made the payment every month since that date. I have had multiple issues with XXXX XXXX ( now XXXX ) and FedLoan regarding the calculation of my payments toward loan forgiveness. According to the law, I should be eligible for loan forgiveness after 120 on time payments which would be in XX/XX/XXXX. FedLoan has said I will not be eligible for forgiveness until XX/XX/XXXX. FedLoan contests the payments I have made stating that XXXX XXXX records indicate that I did not have a bill that month, or that the payment was XXXX XXXX off! I use autopay so this can not be the case! I've never manually entered the payment amount. Additionally, I have 2 loans and over 10 of the contested payments were included for one loan but not for the other. I have called XXXX XXXX and XXXX multiple times to try to obtain the records of my loan payments to no avail. I have contacted FedLoan multiple times. FedLoan responds that they will request a " manual recount '' of the payments I have made, but does not provide any documentation that this is being done. I have contested the payment amounts with FedLoan since XXXX. I am a first generation college student. I had to finance my education with student loans. I went into public service after graduation because of the PSLF program. I make my payments on time and want every payment to count. Any assistance you can provide in this matter would be greatly appreciated.
Company Response:
State: KS
Zip: 66209
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-02
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: Im writing because I noticed FedLoan Servicing reported a few late payments from XX/XX/XXXX until XX/XX/XXXX of late payments on my credit report. I am requesting a goodwill adjustment to remove these late payments from my XXXX, XXXX and XXXX credit reports. Upon review of my records, I realize that I did indeed miss the payment deadline. Unfortunately, I was a recent graduate with no job at that time.
Company Response:
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-01
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: ON XX/XX/2020 I submitted my Public Service Loan Forgiveness Program form for last year. MyFedLoan.org is suppose to review the form and grant me credit for the past months towards my 120 payments to complete the program. I have called every couple weeks for the last 90 days and I get the same excuse. They have to verify my employer is still qualified. I work for XXXX as a XXXX XXXX. Same place for the last 7 years. As of this morning the service provider still hasnt given me credit for last 12 months and no one there knows what the hold up is. I get the same generic response. Please help before these payments no longer qualify.
Company Response:
State: VA
Zip: 23185
Submitted Via: Web
Date Sent: 2021-03-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I filed a dispute in regards to the incorrect items on my credit report and its been well over 30 days and I havent received any investigation results.
Company Response:
State: PA
Zip: 15221
Submitted Via: Web
Date Sent: 2021-03-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A