Date Received: 2023-05-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: Got call with Wells Fargo in caller ID 2 days after my debit card was compromised. Caller said someone trying to wire funds from my account. Caller correctly verified y last 3 transactionsand said I had to wire funds to investigator to stop wires from going through. I only thought it might have been legitimate because of recent fraud on my account. Wells Fargo has refused to return scammed money, despite being an excellent customer for 30+ years. supposedly the daily max for wires is {$5000.00}, but I was allowed to wire {$12000.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28104
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/XXXX I was returning home to California from a trip to XXXX XXXX XXXX, XXXX My husband and I stopped at a gas station near the airport before returning the rental car. I tried to use my Wells Fargo American Express credit card for the purchase. There was a gas station attendant that took my card for payment. He had a handheld card reader and tried running the card multiple times. He said the internet wasn't working well and couldn't get the card to go through, then asked for another form of payment. I was feeling nervous as a few people were hanging around the car and seemed to be trying to distract my husband as I paid. I decided to use cash to pay for gas ( estimated about {$40.00} ) so we could leave quickly. I was given my card back, but was not given a receipt and I DID NOT sign anything. After returning home and checking my account I found 4 fraudulent charges on my account. Each charge was for appx {$990.00} US and for a company I have never heard of or done business with. I immediately called Wells Fargo and reported the fraudulent transactions. Since I still had my card with me and I understood how the fraud was committed, I was told I could keep my card open if I wanted. In XXXX Wells Fargo reversed appx {$950.00} on 3 of the transactions ( supposedly they deducted {$40.00} dollars from each of these transactions that I estimated I paid in cash for the gas ) and the 4th transaction they rec 'd a merchant receipt so they have denied that dispute. This resolution makes no sense. Why would I have paid for gas 4 times? {$40.00} 3 times and then an additional {$990.00}? I have escalated within Wells Fargo complaints department and Executive Office and each time my dispute is denied. I was told that the original claim was processed as " non-Fraud '' and as a partial claim. They have fundamentally misunderstood and mishandled the claim. This should never have been processed as a partial claim and I should have been advised to close and destroy my card. The transactions were obviously not for Gas. Wells received a merchant receipt from XXXX XXXX and therefore they are claiming that the purchase was legitimate, but the receipt was from a merchant in XXXX ( I was not there ), and I can not find the merchant or even the address existing online. The signature appears as a squiggle and certainly not my signature. Wells Fargo claims that I have not provided PROOF which contradicts the merchant evidence. I have not been advised on what proof they would need to honor my claim, they simply listen to my complaint, and send it off again to another department. What I can provide here is the following. 1. My letter to the Executive office with a full explanation of the situation, including where I was at the time of the incident, signed by me 2. My Car rental and airline receipt showing that I was leaving XXXX ( XXXX XXXX XXXX XXXX ) on XX/XX/XXXX and traveling back on that day. 3. The fake receipt from the merchant " XXXX XXXX '' The time stamp is correct, our flight departed at XXXX and we were getting gas at the airport prior to departure, but we were in XXXX ( not XXXX XXXX XXXX XXXX XXXX 4. I do not believe this is a legitimate merchant as there is no listing for XXXX XXXX, and the address XXXX XXXX XXXX, XXXX XXXX, XXXX does not appear to be an actual address. What was purchased? What is XXXX XXXX? No one from Wells Fargo has talked to me about these details. Only to say, They have an itemized doc with transaction details and a signature so case closed. 5. That is not my signature. I have 3 business accounts and 6 credit cards with Wells fargo, all my Wells Fargo contracts are signed in the same way, they can verify my signature in any number of ways. This is an obvious fake signature.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92253
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I had called Wells Fargo to stop payment on one XXXX purchase ( paid using my XXXX XXXX card ). I was suspicious that it was fraudulent and was waiting for a call back from XXXX to investigate and issue a new card if necessary. Wells Fargo decided it would be appropriate to stop payment on ALL XXXX purchases even though that is not what I had asked. About a month later I received a call from XXXX letting me know I had a balance with them. I immediately called Wells Fargo to see what the issue was and thats when they told me that no payments to XXXX were being approved from my account. After reversing this, I paid the balance with XXXX and immediately began the process of closing my accounts with Wells Fargo. Id been a customer of theirs since 2007 and had a checking, savings and student loans through them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 553XX
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Incorrect order of transactions, incorrect NSF fees and deposit holds
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32257
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Other transaction problem
Subissue:
Consumer Complaint: I received a transfer from my wifes account into mine. And it was posted as fraud so wells fargo is charging me the money back whenever it was legally sent toy account by my wife.
Company Response:
State: TX
Zip: 77642
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Other transaction problem
Subissue:
Consumer Complaint: Wells Fargo accepted a wire transfer from escrow to my deceased mother 's checking account despite it being for a trust account with me as trustee. The mortgage was also held by Wells Fargo. It took over 4 account specialists and 2 months for the money to be released. After illegally accepting the wire transfer to The XXXX XXXX XXXX in my mother 's personal checking, they claimed the proceeds of the sale of the condo ( for which they held the mortgage ) had to go through probate. I spent over 60 hours on the phone, three separate visits in person, and required over 4 different complaints and account reps to get it resolved. During this period my brother and his wife threatened me, reported me to authorities as illegally withholding inheritance from them, and asking friends to come after me to get their money. I suffered incredible emotional harm, and wells Fargo made it all worse. It took months for them to resolve the issue - and all I asked them to do was reject the wire transfer and return the money to escrow. I didn't even ask them to release it to me- just send it back to the people who had sent it. This was within a year of my mother 's death, and compounded with my grief and other responsibilities as executor, I was deeply traumatized by my experience. To this day, my XXXX child sees a wells Fargo sign and hisses saying " they hurt my mom ''.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98155
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-05
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX, my friend asked me to use my debit card for a transaction to purchase a one time stock via XXXX XXXX for XXXX XXXX. ( To surprise his wife as a XXXX present ) Wells Fargo had taken the money out and when I/my friend went to cancel the agreement, we were told could not cancel. Yet, on XX/XX/XXXX, I spoke to a XXXX XXXX who stated that an investment was not made. I asked for the return of the {$310.00} as now this is theft on behalf of XXXX XXXX. ( If the investment had gone through, {$310.00} would have been removed monthly from XX/XX/XXXX until date. ) I also filed a complaint with the SEC. I would like Start Engine to immediately return the {$310.00} to my Well Fargo account as he stated an investment had not been made on behalf of XXXX XXXX through XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: Way too much interest being charged.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30518
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-05
Issue: Lost or stolen check
Subissue:
Consumer Complaint: i called wells fargo today and was told the case specialist closed the case saying there is no claim.. saying they contacted me in XXXX. which they did not. every word they have said is a lie. i am one of many who have been ripped off by the bank. the court filed a claim for me. then asked them to contact me .. they are refusing to honor the courts request.. i can only wait for the letter and send you a copy.. from what i was told today it said i did not do what they asked in XXXX. that i am to show proof that i represent my mother when the cashiers check was written to me.. not to her.. i gave you all the info... I am aware of the fact that the state dept was going to put me in XXXX for XXXXXXXX XXXX. and XXXX which i did not do. i am very grateful that they clearned my name of any wrong doing. i have no recourse but to complain to you. thank you for your time please do something for me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95340
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: I am currently update and not in a situation where I may lose my home. However, years past, I was behind on payments and tried to work with Wells Fargo. I initially thought they were helping me and in desperation signed some paperwork to save my home. Months later I saw that I owed way more on my loan than I initially owed. They didnt lose anything by helping me. They actually gained. They tacked about $ XXXX to my original loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92243
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A