Date Received: 2023-05-07
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I made a {$500.00} payment Saturday being assured funds would be available in two hours. That was on the XXXX at XXXX EST. Nothing reflected by XXXXXXXX XXXX. I called again and was told by a rep my funds would posted bt XXXX XXXX on the XXXX. NOTHING. I called a 3rd time on XXXX and was told they will reflect by XXXXXXXX XXXX. I am in an abusive situation trying to leave before my life is jeopardized, informed Wells Fargo of this and Nothing. Wells Fargo is withholding funds again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 242XX
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: They closed my account after it was hacked and all these over draft charges were given. They refused to help, they refused to take XXXX of dollars over over draft fees back and i have had these account for decades.. They would charge XXXX for over draft even when a deposit was pending, they refused to remove them. They refused to help when i reported my account being hacked. It is still a mess. I went to Wells Fargo multiple times and they refused to help told me i had to call the fraud department which is a joke! They refused to help, do not call back and still say i own XXXX. They have taken XXXX of dollars from in over drafts. They have even told me i would never be able to have an account there again and they closed my account yet still they are wanting me to pay XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Towards the end of XXXX and through XXXX, my XXXX and I were both laid off. We applied and sent documents for assistance on mortgage payments over XXXX times. We Kept getting strung along and was told to submit the same paperwork over and over. Finally after a full year of trying, we made sure to stay up to date on our mortgage sacrificing food so that we could feed our newborn because we were told that we needed to stay current. After XXXX months of continued paperwork faxing, document notarizing and hours of phone calls, we gave up because there was obviously nothing WF was going to do to assist us despite government assistance programs constantly being advertised.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 41011
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: Wells Fargo was the lien holder I believe and around XXXX to XXXX vehicle repossesed as I was cosigner and tried to work a deal but the vehicle was repossessed and hurt my credit for a while. They would not work with me to correct the problem.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33801
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX XXXX XXXX Wells Fargo : XXXX Went through a hard time, had to apply for a modification. then : After months of waiting for them to let me know if it went through, faxes were paid to go through the program Finally after months & months Was on program. Home was ran in NEWS PAPER AS A FOR-CLOSURE accidentally, they said it was an accident. Being well known in the community, there was talk of my financial situation at the court house with attorneys discussing the foreclosure listed in the local NEWSPAPER, what an embarrassment. I paid a lump sum after a modification & the lump sum was added to the rear of the loan, not as a lump sum payment option, even though my mortgage statement showed the amount due to date, the formula they used didnt go with the statement they sent out.. it clearly said the amount due was owed but they changed it & they added 3 years to the loan. Even though my maturity date said XXXX they then changed till XXXX, made no since to get penalized for a CIVIL RELIEF ACT program 3 years of {$1200.00} payments, {$43000.00} So were the programs they lure you in with even the ones that the government let them offer? It took months of stress while faxing documents they always claimed were missing information for one type of program but then had all the documents for the program they wanted to put you on? Thought it was just me. XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 360XX
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Original Complaint : XXXX Wells Fargo Dealer Services hasnt allowed me to log into my car loan account since XX/XX/XXXX. When they admitted they did a repossession in error. They towed my car incorrectly ( XXXX with wheels on ground ) and damaged the vehicle in the tow and then reversed their decision near the end and sent me a check which didnt make sense or add up. Now, this month, XX/XX/XXXX - Ive been paying my car loan by calling this number ; XXXX and the system isnt allowing me to pay again - its not recognizing my account number or my social security number to pay. My concern is another error on their part and with all of this systematic failures they had last year I think CFPB should know how hard theyve made it for me by not allowing online access to my accounts, paperless was my original option so I dont have statements coming to address. Id like Wells Fargo to 1 ) make the original repossession in error admission stand 2 ) give me reimbursement for the damage to the car 3 ) allow me online access to my account 4 ) sent paper statements to my home XXXX XXXX XXXX XXXX XXXX XXXX, CA 5 ) Allow me to pay my monthly loan amount 6 ) apologize for all of this undue stress due to their systematic failures. Attachment is odd, they send me an email indicating I can log in yet I can not access the account, it only has a Wells Fargo credit card ever since repossession in error occurred
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92651
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: loan paid early, no GAP refund received
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 120XX
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I would get an overdraft fee multiple times even when my payment was pending
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84081
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I was long time customer someone stole my card and was using it to pay for things Wells Fargo never let me know but when I started checking my online access I called and disputed the charges
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77584
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We had an interest only loan in XXXX and the loan principal was due in XXXX. We got further behind on our bills. We were told to stop making payments in XXXX to get a possible modification on our loan after filling out numerous applications and being denied. We were forced to file bankruptcy because we got so deep in debt during this time. Our bankruptcy required us to make our mortgage payments to Wells Fargo during the repayment process. We made payments every month in the amount of {$1900.00} as part of our XXXX XXXX for 5 years. During that time we were told to keep trying for a modification. We did exactly that. Once they actually foreclosed on our home which was illegal at that time. It got reversed. At the end of our bankruptcy we were forced to short sell our house. During this process we found out Wells Fargo closed our home loan in XXXX when we filed bankruptcy. We were actually paying {$1900.00} a month to Wells Fargo and no one could ever tell us where the money went. After the true XXXX we and our children went through during this time, we lost it all in the end. We will probably never be able to own a home again. The irony is 2 years after we short sold our home, someone called from Wells Fargo to follow up on our modification application. This whole time of our life was just surreal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95757
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A