Date Received: 2023-05-06
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Was over charge for fees & overdrafts
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 52722
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: My checking account dont add up a lot!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93308
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Checking XXXX was opened by Wells Fargo without my permission
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92284
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We had an equity line with Wells Fargo, and we would try and pay extra to pay off sooner & our extra payments were never applied to principal, the next statement would say that our additional monies paid were applied to interest owed from 2yrs previous. This went on & on, we called customer service, emailed the board of directors ( got a phone response from the secretary that they were looking into it ), nothing ever got resolved. One time we were a day late making the payment & the payment was then taken out of our checking account, without our consent. We went in person to the bank & they refused to help, sent us home to call customer service & sit on hold forever. We went to another bank to refinance and pay off the equity line, Wells Fargo dragged their feet applying our payment to close the account. We paid extra interest because of how long they took. We closed all accounts with them and will never do any business with them ever!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33556
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Greetings, This is in reference to several complaints that I filed against Wells Fargo to include the recent complaint filed under XXXX. I recently received an XX/XX/XXXXXXXX dated letter from Wells Fargo stating " during a review of the account, we identified that when we considered the account for a deferral review, an issue occurred. '' Wells Fargo included with the dated letter a check for {$1700.00}. They also mentioned in the letter for any inconvenience this may have caused. Any inconvenience??? I lost my home because of Wells Fargo 's unethical, illegal, and discriminatory mortgage practices! I was proactive and reached out to Wells Fargo on several occasions PRIOR TO and DURING COVID for assistance. I repeatedly pleaded for Wells Fargo to offer me a loan modification and a refinance to keep my family home. Wells Fargo refused to help me, a 21-plus years XXXX XXXX and PERMANENTLY XXXX MILITARY VETERAN, because of the color of my skin! Instead, Wells Fargo initiated foreclosure proceedings on XX/XX/XXXX and ruined my credit rating. I was FORCED to sell my family home. It was a TREMENDOUS loss emotionally, physically, and financially. Wells Fargo kept making previous comments that they did not do anything wrong despite my many documented complaints about their mortgage practices. Wells Fargo harmed me and my family and is still harming me and my family by sending a check for {$1700.00} for what they call an inconvenience!!! This is extremely insulting and insensitive! My complaints ( and the plethora of complaints from others ) is well founded! The {$1700.00} is nowhere near the compensation that is due to me and my family for Wells Fargo 's deplorable actions! Furthermore, I have not received any other payment from Wells Fargo despite what is reflected in the XX/XX/XXXX dated letter. CFPB, I implore you to help me with this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I applied to refinance mortgage and a predatory offer was made instead of trying help me save my house.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 891XX
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: While I was with wells Fargo they would overcharge me overdraft fees and also charged my account multiple over draft fees when the purchase would have been covered if not for the original bogus overdraft fee. This happened several times and caused me lots of stress and money for nothing I closed my account because of these issues.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92509
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: After numerous banking errors on ATM machines, fees, confidentiality and customer service issues. I decided to close both my checking and savings account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94014
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: On multiple occasions for multiple years, Wells Fargo would take the highest payment out first causing hundreds and sometimes thousands of dollars in overdraft fees and causing everything to bounce back. Had they taken the smallest payments first, like theyre supposed to, I would have only had a few fees or even as little as just one fee. This caused a chain reaction on multiple occasions leading up to problems with lenders and my credit being affected.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Class action settlement, havent been sent anything. Had a mortgage for some 15 years with Wells Fargo
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94510
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A