Date Received: 2023-05-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XX/XX/XXXX XXXX XXXX XXXX, of Deputy Project Manager, XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX ) is a closing company for the State of Indiana and represents XXXX, XXXX. XXXX XXXX XXXX : directs me to sign Modification closing documents directed me to schedule a closing by XX/XX/XXXX without seeing or reading the documents. XXXX XXXX demanded that I schedule the closing within 1 hour on XX/XX/XXXX at XXXX XXXX Email from XXXX XXXX states : You have until end of day ( XXXXXXXX XXXX XXXX XXXX XX/XX/XXXX to schedule closing with our notary, Statewide. Failure to schedule closing by end of day XX/XX/XXXX will result in a denial for XXXX assistance. Regardless of your decision, you will not be able to apply for XXXX assistance again as you have applied for assistance twice. must send me the documents to read has provided wrong information to me ( I applied twice for assistance ) I applied once. refused to inform me of Closer 's name, address, or date Wells Fargo showed her proof of my mortgage payments. states she has proof of XXXX Calculation accounting refused to send me Wells Fargo payment history example : Wells Fargo has not applied my mortgage payments to my mortgage " {$29000.00} '' claims, by XXXX, to KNOW that Wells Fargo accounting balance is correct. Wells Fargo is hiding facts. believes that I am only 2.5 months in arrearages. I am considerably more late than 2.5 months XXXX XXXX, employee, texted a high pressure texts that she, XXXX XXXX, " Will report me. '' if I dont respond. ( I will have XXXX XXXX 's texts available in 5 days. I'm not knowledgable how to download from my phone. )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46375
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-05
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Wells Fargo is being accused of fraud and I been a wells Fargo customer for 12 years. They are using people accounts without the customers permission. That is wrong and they should be punished and look out by paying customer a share of the lawsuit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20002
Submitted Via: Web
Date Sent: 2023-05-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: There were unauthorized credited balanced dropping into my account and turning it negative in which my direct deposit was being taken from these actions against my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 464XX
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Over the course of my account when I first opened it back in XXXX, ive had numerous overdraft fees and charges that I shouldve never received. Ive also had issues most recently in XX/XX/XXXX I disputed some charges on my card for products that I purchase and never received eight separate charges for XXXX, and they disputed the wrong charges and because of it cause my accounts with them to be delinquent and charged off to collection agencies and ever since then now my credit score has been impacted in a negative way and they still have not done anything to fix it and make it right
Company Response:
State: AZ
Zip: 864XX
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Im writing about the Wells Fargo settlement in which my mortgage was illegally foreclosed on and all paperwork was done without my permission or consent I wanted to keep my house but Wells Fargo foreclosed after only a few months and refused to work with me even after I expressed that I wanted to keep my home this was in XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77471
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: There was fraud that happened within my checking account with Wells Fargo XXXX through XXXX of XXXX. I had called imidietly when I noticed transactions so that the bank could freeze my account or create a new account plain out just help me out with what was happening. There were several XXXX transactions as well as some checks that had been deposited and bounced for an estamated total of {$13000.00}. I did manage to have a representative open a new account and try to secure my account from all the fraud that was happening. But it wasn't until the second time that I called to do a follow-up that this happened. The original first time I called to report the transactions the representative told me I am creating a new account for you right now gave me a number to save as my account number and when I called for updates and gave the second representative the account number that number didn't exist for me. At this point the second representative did help set me up with a new account and took all my statement over and basically start from XXXX to complie all the information required for the claim. I made it my mission to stay updated with what was happening with my account by calling in at least once a week. When I called Wells Fargo about the transaction there was an active case that I would call to inquire more information about at least once a week since the transactions. The last I spoke with a Wells Fargo representative was in XXXX of XXXX that someone would get ahold of me to discuss things further and I didn't have to keep on calling them every week. I still haven't heard anything from Wells Fargo to this day XX/XX/XXXX. At the time this all was going on I was going through some major medical situation and having this {$13000.00} vanish before my eyes just like that didn't help at all. That money was all that I had and the individual ( s ) that omited this fraudulent activity to my account got away with all of it and Wells Fargo did nothing even after having all the authentication setup never did I one get an alert that all of this movement was happening with my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 890XX
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: wells fargo overcharged me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55418
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Wells Fargo refused to pay the homeowners insurance out of the escrow funds causing the homeowners insurance policy to default. It was that way for an entire year and then they went back and placed a hazard insurance policy on the account retroactive for 1 year when there was actually no coverage and charged me thousands for a policy that was not ever in place. That caused for years of higher premiums as the original policy could not be reinstated due to cancellation by default and the new policies penalized me due to the original policy cancellation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 773XX
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: My account was all of a sudden being charged fees all the time. I was having fees for everything. They said its because I dont keep enough money in there and I told them I have never been able to keep XXXX in there I have bills to pay. They started charging monthly fees a few years ago.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 366XX
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Wells Fargo always charged me late fees and I had to close all my accounts with them. I also financed furniture at the highest interest rate!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07002
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A