Date Received: 2023-05-08
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: They over drafted me in XXXX of 2023 of my direct deposit of over {$1500.00}, bills came off and over drafted me farther in over draft and late fees on my bills. When they fixed it and put my direct deposit back in I was still over drafted XXXX $ in late fees from my bills that came off. I argued with them and they refused to fix it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46323
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Wells Fargo collections was paid off, and they keep reporting this as charged off even though everything was paid!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33991
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Between XXXX XXXX and continuting they closed and blocked my account preventing all of my deposits to come in totaling of maybe XXXX is not more
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 503XX
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: There has been many times where they will not cover overdraft fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98665
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: There were a bunch of us who were over charged and I'm checking if I qualify. Being a wells Fargo customer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06320
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check into my bank account. I have deposited multiple checks from the same company ( XXXX XXXX ) and have never had an issue. Upon deposit of this check the entire amount was held. After calling the bank, Wells Fargo, I was treated rudely and then the woman on the phone proceeded to extend the hold an additional 5 days. They have failed to explain why, after having receiving multiple checks from this company, they have chosen to hold this one. Now my account will be charged additional fees and will be overdrawn for an extended period of time which will also result in another charge. This bank has had multiple infractions for the same type of actions. I will no longer bank here and I dont recommend anyone bank with them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89122
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/2023, I was made aware a checked had been posted to my Wells Fargo checking account in the amount of {$1000.00}. A scanned image of the check available online through Wells Fargo 's website revealed the following problems : the check did not appear to look like my checks and the signature was clearly a forged signature. I reported the check as fraudulent using Wells Fargo online banking, and I called the phone number indicated on the website to report a fraudulent check. Upon speaking to the Wells Fargo representative, I reported the check was not drawn by me, and was a fraudulent, forged check. I was made aware by this representative that the check had an incorrect routing number -- something that was redacted or otherwise cut out of view from my view on Wells Fargo 's online banking 's image of the check. The representative agreed with me that the signature did not appear to be mine -- after acknowledging she could see images of other checks I could confirm as legitimate. She further acknowledged the check itself did not look at all like my other checks, and she agreed the Wells Fargo graphic appeared to be suspicious. She further acknowledged that the check number was non-sequential with the other checks I had recently drawn on the account. After confirming she did no have the authority to expedite my request, I spoke with numerous other representatives who confirmed with me a claim had been opened and expedited to investigate the reported fraudulent, forged check. I was given no other assurances but the bank would respond within ten ( 10 ) business days. Approximately one week passed, and during said time I received no written correspondences from the bank notifying me a claim had been set up or other communications. I thereafter called the bank, and they confirmed a claim was set up for the purposes of investigating my report of a fraudulent, forged check. I asked for a status of the bank 's investigation and its findings, and When I demanded an explanation, I was informed by the Wells Fargo representative that such matters were privileged and protected information which could not be disclosed. Notwithstanding this, On XX/XX/2023, I received a letter in the mail dated XX/XX/2023, informing me that Wells Fargo had determined the transaction was " posted correctly '' and the claim would be closed. There was no further explanation or justification for the bank 's decision. On that same day -- today -- I called the number indicated in the letter ( XXXX ). I indicated I was taking issue with the bank 's disposition, and I requested an explanation of the bank 's decision and the findings of that investigation. I was connected with a Senior Resolution Specialist within Wells Fargo 's claims department who informed me the bank had mistakenly coded or other inputted the claim as a non-fraud claim. When asked the basis and reason for this, the Specialist informed me I had reported the claim as a problem with the routing number. I informed him this was information unknown to me at the time I discovered the fraudulent check, and that I had only been made aware of the incorrect routing number by the initial Wells Fargo representative I spoke with. I requested to speak to someone with more managerial authority, but I was informed the only assurance I could be given was that a new claim had been set up, and I could only expect to receive a response via US mail within ten ( 10 ) additional business days. If there ever were an instance of a bank 's malfeasance and negligence in the handling of one of its depositor 's accounts, this is one.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28209
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I applied for a car loan from wells fargo dealer and noticed i was marked late for every payment on my credit report. I called wells fargo dealer services for 3 months and they reported they were charging me for car insurence as well I already had my own car insurence and provided proof.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 486XX
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I was scammed into selling my home and wasnt even fully paid for for the house now Im homeless with no where to go And I have been trying to contact someone about this manner for Some time now please contact me at your earliest convience concerning this matter And the transfer of My Estate without full knowledge of what I Was partaking in there is a huge language barrier please call me At your earliest convenience XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93534
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Loan modification was not affordable, then lead to foreclosure
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14075
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A