Date Received: 2023-05-09
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Wells Fargo denied me loan modification when I was struggling to keep my home. I had a prev. Complaint but they only had dates but no information regarding the numerous conversations denying loan modification. Certainly there is a written transcript of those calls to provide more accurate representation of how my situation was improperly handled.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32571
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Problems at the end of the loan or lease
Subissue: Problem related to refinancing
Consumer Complaint: I was overcharged on interest rates for the duration of my loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11510
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: The amounts were over {$500.00}. They were charges overdrafts numerous of times which resulted in my account being closed due to the discrepancies. I had direct deposit which I had to move due to them depleting my accounts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28210
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I applied for a Wells Fargo credit card # XXXX and was denied. My XXXX rating is Excellent at XXXX. I currently have two credit cards with balances. A XXXX credit card with a {$650.00} balance and a {$22000.00} credit limit and a XXXX credit card with a {$1200.00} balance and a {$2000.00} credit limit. I also have another XXXX credit card with a {$68000.00} credit limit and XXXX balance, a XXXX XXXX with a {$43000.00} credit limit and XXXX balance, XXXX XXXX with a {$25000.00} credit limit, XXXX balance, a XXXX XXXX XXXX wit a {$5000.00} credit limit, XXXX balance, a XXXXXXXX XXXX XXXX XXXX with a {$3000.00} credit limit, XXXX balance. I believe my utilization rate is well below 3 %. I pay off my balances when they are due and I have never missed a payment in my life.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29708
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have a XXXX XXXX credit card. Wells Fargo is saying that I transfered an amount to their credit card but are sending everything to an address that I lived at over 20 years ago. I didn't make the supposed transfer. I live in XXXX. I have received 2 emails from them and nothing else. I've called about the issue 50-75 times now and get put on hold for 15+ minutes. Majority of the calls last over an hour and this has to be the worst phone service that I've ever dealt with. Why am I the one who has to call them when there's supposingly an issue on their end? I was also told from 3 different reps that the account was closed and reversed and I had nothing to worry about. There was about 1-1 1/2 month gap and then I received an email about a late payment about an account that was supposed to be closed. I'm confused on pretty much everything about Wells Fargo. Everyone I mention this to tells me that it's probably a scam and to stop calling them because they do ask for my information every time I get transfered which is at least 5 times per phone call. I'm not sure if I should be worried. They also mentioned that I have made several transactions with the card/account but I've yet to hear where the location of the transactions are. I guarantee they were not made in XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: Wells Fargo is refusing to reimburse me for the fraudulent activity on my account in the mount of {$14000.00}. How do you conduct an investigation and never speak to the parties involved? There is documentation on activity on my account on XX/XX/XXXX that i contacted the bank for they cancelled my cards. On XX/XX/XXXX i received to what was said a follow up call to Saturdays unauthorized activity and additional activity. ANd then my money was gone and they are denying responsibility. I can not afford to lose that amount of money. CLearly there is someone within the organization because they had access to my account and never asked for personal or account information. An article has been published after the fact detailing this scam. How am i responsible for the lack of security that Wells Fargo has. XXXX XXXX XXXXXXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My card information and debit card was stolen and someone spent XXXX unauthorized charges on my account. Today they sent me a letter denying my claim, telling me that they believe the transaction was made by me or someone authorized by me. This is clearly a mistake so I called them, and they said that the decision is final and could not be changed nor appealed. I am currently out all my money and Wells Fargo will not help me. For a company that mentions the term Zero Liability in reference to fraud charges more than 100 times on their website, I feel I am treated incredibly unfairly and pretty far from what I would expect from any customer service. Please help me get my money back. Im crying for help at this point.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32808
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My card information and debit card was stolen and someone spent XXXX unauthorized charges on my account. Today they sent me a letter denying my claim, telling me that they believe the transaction was made by me or someone authorized by me. This is clearly a mistake so I called them, and they said that the decision is final and could not be changed nor appealed. I am currently out all my money and Wells Fargo will not help me. Please help me get my money back. I'm crying for help at this point.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32808
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I have talked to Wells Fargo Representative XXXX XX/XX/XXXX and now XX/XX/XXXX for so many times to dispute some transaction that I have no knowledge about and still existing on my account. They keep double charging my payment on account. And still not receiving the right amount back to my account. I have been complaining several times. Its been like a weeks now since they never communicate with me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20745
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Wells Fargo bought my mortgage for my condominium. My mortgage is not supposed to have an escrow account, yet they are charging me for escrow, but they are not paying for my taxes, or insurance, or Condo Association Dues. I pay them myself. Last year I had a lot of trouble getting my flood insurance renewed for my condominium. So, Wells Fargo started sending me threatening letters and charging me an exhorbitant amount for insurance. I have since been able to get my own policy. I have paid back Wells Fargo for the lapsed time of my coverage, yet they are insisting to continue to charge me for escrow, without paying any bills with escrow money. I have contacted Wells Fargo twice in consecutive months after I receive my statement. Last month they assured me that the matter was resolved, but then they kept adding escrow charges to my non-escrow mortgage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77429
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A