Date Received: 2023-05-09
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Out of the blue the way I owe {$700.00} and I dont even have a clue. I had an account that wasnt being used and the ran charges up to {$5000.00} which I didnt authorize and they reversed the charges leaving me close to XXXX XXXX in fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 364XX
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2023, I attempted a purchase and canceled the transaction before leaving XXXX XXXX in XXXX as I was not given a receipt since it was close to the store closing. The following morning on XX/XX/2023, I contacted via telephone the store, to inquire as to whether the store had cancelled the transaction. To my chagrin, the sales representative stated that the item was shipped to my address. I informed the sale representative that was not the conversation, I had with what seemed was another sales representative as I was assured that the transaction was canceled. Seeing that I had no physical record of the said purchase, I contacted Wellsfargo on XX/XX/2023 and informed them of the sales scam, XXXX was attempting to do with my card. Wellsfargo canceled and credited my account. Several weeks, passed by and on XX/XX/2023, XXXX, sent me a text message with a receipt stating that they are issuing a store credit. On XX/XX/2023 Wellsfargo reversed the transaction and placed the charges back on my card for an item, I never received.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 198XX
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We attempted to do loan modifications with Wells Fargo they delayed every step of the progress and were unwilling to assist us with a loan modification so we seeked outside help from attorneys in Florida only to find out that that company was a scam so we threatened to notify Illinois attorney general and received a refund from the company in Florida and as a result more time passed and we wound up losing our home due to unwillingness of Wells Fargo to help us
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60651
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: Ive been blanking with wells Fargo bank for over 2years, and theyve been wrongfully charged my account and make me pay late fees etc, until they closed my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 47715
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I was a Wells Fargo customer during the time period included in the most recent suit filed against them. I have not been contacted by Wells Fargo regarding this, nor have I been able to find any help through customer service, as I have come back to Wells Fargo recently for banking.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 240XX
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I moved. Were I moved there was no Wells Fargo bank. I tried to close account they refused unless I was in person. I said I could not as I was states away. They kept charging me fees on money I could not access. Refused to send me a new card also as mine was lost while moving. So they kept all my money with no way to access it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75602
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: In 2011, XXXX, Wells Fargo illegally continued an Auto-Pay to a linked Wells Fargo credit card that I tried to cancel, I assume by utilizing their status of my bank account fluctuation. This resulted in a stream of overdraft protection fees and I called all day ending up at their executive office who refused to refund, stating something like the accounts were theirs and they could not correct the error. They very shortly after my long call to the executive office refusing to have money stolen from me; closed my account taking all funds remaining and used it to to pay a portion of the credit card attached using whatever law allows them to do that with linked funds. It started an unbelievable financial hardship thats taken over a decade to try to repair.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55408
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I was charged for overdraft fees multiple times although I had money in my savings account through the same branch.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 183XX
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: It was a few years back and wells XXXX closed my account leaving me with XXXX negative balance
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 917XX
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Tons of over draft charges due to either late payments or payments pushed through without the money to cover the charge
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55419
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A