Date Received: 2023-05-09
Issue: Written notification about debt
Subissue: Notification didn't disclose it was an attempt to collect a debt
Consumer Complaint: I did a Credit card transfer from Wells Fargo to a local credit union. Wells fargo didnt has since continued to charge interest on my card when the account has been closed for 3 months. They are saying its user error even though I gave everything I needed to for the Credit Union
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 925XX
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Wells Fargo fraudulently charged my account fees and overdraft fees by not posting deposits and not properly managing account. Received letter that I would be reimbursed due to class action lawsuit. Received a check for {$5.00}. This company also applied fraudulent fees and missed payments on car loan that led to repossession.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 86301
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: There weee many last year every month they took XXXX many times
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33484
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing an account
Subissue: Problem with fees or penalties
Consumer Complaint: I applied online for a 5-month CD on the Wells Fargo website on XX/XX/2023. The stated offer was that an APY of 4.1 % was being offered to non-existing customers, but that people with an existing relationship with Wells Fargo would be offered the higher APY of 4.25 %. I presumed that since I've had my primary checking account with Wells Fargo for the past 8 years and been in good standing, that this constituted an existing relationship with the bank, so I had expected a 4.25 % APY. This was a lower interest rate than was available at other banks ( per XXXX XXXX, but I thought 4.25 % was reasonable given the convenience of having the account in the same bank as my checking account. When I tried to apply, the website does not post the actual interest rate they are providing on the website, but rather provides links to load additional webpages that would display that information before signing. I tried several times to access those documents, and they would not load correctly on the website- they could not be viewed. The only way to proceed with opening the account was to click accept, so I did, all the while assuming I was getting the 4.25 % APY rate. Several days later, I received a letter in the mail from Wells Fargo, which confirmed that I had gotten the 4.1 % interest rate instead of the expected 4.25 % interest rate. I called the customer support phone number provided the next day ( XX/XX/2023 ) and they explained that the reason the " relationship rate '' was not provided was that my checking account was classified as " preferred '' and not " prime, '' and that only the latter account was eligible. The only requirement for avoiding a monthly service fee in a prime account is maintaining a combined balance of at least $ XXXX, but since I was opening a CD with $ XXXX, this combined balance would by definition be met ( in addition to the XXXX $ XXXX remaining in my checking account ). I asked why my account was not just made prime so that I could receive the relationship rate and he mentioned that they could in fact do that, but that it could not be done and would need to be done in person at a Wells Fargo branch. He assured me that all I would need to do is switch my checking account overt to a prime account and that they would close the CD for me and re-open it at the new interest rate without any penalty. He also scheduled the appointment with me at my local Wells Fargo branch today ( XX/XX/2023 ). I arrived at the appointment at the Wells Fargo Branch ( at XXXX XXXX XXXX, XXXX XXXX, CA XXXX ) on time, and after waiting for 5 minutes, was seen by XXXX XXXX XXXX. XXXX XXXX took down all my information and helped convert my checking account to a Prime account. During this process, I was sent via email a link to view documents to review about the fee structure of the checking account. I clicked the link to the documents with my smartphone and just as occurred when I tried to open the CD account online, the documents would not load. I showed XXXX XXXX my phone and the swirling circle demonstrating that the documents were not loading and could not be viewed. She advised that I could just view the documents later on my laptop and sign to accept the new account, which I did. In retrospect, this was an acknowledgement by a Wells Fargo employee that the electronic documents that are required to be viewed by law before signing were not available to be signed and that most reasonable people will move forward and sign and review the documents after the fact ( as I did when trying to open the CD in the first place ). XXXX XXXX then called the CD division to see about opening a new CD at the relationship rate without a penalty. She was told that I would be charged a penalty of over {$400.00} if I closed the CD and reopened a new one, contradicting what I was told on the phone several days earlier. I told XXXX XXXX that I thought I was being mistreated and asked to speak to someone on their escalations team as I wanted to file a complaint. The escalation team said that no one was available to speak with me, but they took down my details ( making me wait 75 minutes while XXXX XXXX entered all the information ) and have someone reach out to me by email in 48 business hours. I will update CFPB if Wells Fargo does respond appropriately and waive the penalty as promised by phone last week, but even the process I was made to go through thus far, wasting 1.5 hours of my time out of a busy work week is unfair, particularly since the dispute stems from an acknowledged problem with their website ( which may well be an intentional effort to mislead customers and cheat them out of money ). As this is likely to trap other potential customers in the future, I thought it was important to bring this to the attention of the CFPB. Your efforts may not help me, but they may help other potential customers in the future. Thank you for looking into this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94110
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Wells Fargo did not allow me online access for 5 months. A SSI direct deposit was very short because I had no access to account while traveling although went in the branch 5 times.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60056
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XX/XX/2005 Wells Fargo wrongfully foreclosed on my home at XXXXXXXX XXXX XXXXXXXX XXXX, XXXX TX XXXX while I was in the process of doing a loan modification. When I received the loan modification paperwork, it was missing the cover letter to tell me how much I needed to pay to get the modification in place.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 750XX
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: Before I was married my name was XXXX XXXX and I went to cash a check at a Wells Fargo Bank in XXXX NJ. I was asked if I wanted to open up an account and I told the teller no but he sent me to a personal banker who said that he needed my social security number to cash my check because I was not a customer. Later on I began receiving letters saying that I had overdraft fees in my account but I was confused because I never opened an account or was issued a debit card. When I brought the overdraft letters to a bank in XXXX, NJ the bank manager said not to worry about the letter and discard it. It turns out the personal banker opened an account for me without my permission to meet their quota when he asked for my social security number while cashing my paycheck.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75050
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Someone went into my account and tried to deposit a check for {$1500.00}. I tried to explain and show evidence proving it wasnt me. But they didnt bother and automatically tried to close my account. I had to switch ownership to my wife but now I don't have personal access myself to the account. This is difficult as Ive had that account for years and my paychecks and XXXX was all connected. Just to cause an inconvenience that I didnt do. This was on XX/XX/2023.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98204
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: XXXX I had multiple business accounts with Wells Fargo and had on average overdraft fees of $ XXXX {$400.00} per month
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33433
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Our mortgage company, Wells Fargo, has breached our Mortgage contract, and the attached PUD Rider. Our mortgage allows for HOA or " association dues, '' that do not replace the mortgage security interest, which they do not as Oklahoma is not an HOA Super Lien state. The HOA dues are supposed to be escrowed. This is also allowed for in the PUD Rider. We were sued last year by our HOA in Small Claims Court for HOA Dues that were not dated, and given a default judgment. I filed a Motion to Dismiss, the XXXX XXXX XXXX would not allow it stating that we did not pay a {$76.00} fee that is not listed anywhere. A collection agent is not supposed to be able to use small claims court under 12 O.S. 1751 ( B ), and that is what this attorney is. I was not able to go to court due to a XXXX, but the judge still gave a default judgment, with 850 % or {$2200.00} in attorney fees. My wife went to the hearing yesterday because it was a hearing on assets, but the collections attorney went ahead and put a stay on it. The court put down that the defendant failed to appear. So I'm not sure what is going on with the court. So the court and HOA 's attorney both have violated Regulation F. Wells Fargo has breached our mortgage contract, which is the point of this complaint. They have breached their duty of good faith by causing my wife and me undue stress with this lawsuit. We have written them, and they have sent us back 2 or 3 letters. I know the Plaintiff 's attorney wrote them because Wells Fargo sent us a letter telling us that they received a letter from him. We never heard what happened. I called Wells Fargo multiple times, and one time I was told, " sir, this is not our problem, you need to pay this. '' It is their problem. We don't owe these HOA dues, and they need to get this young man off of our backs. The small town Court could care less what we have to say. I'm copying our title company. I'm making a claim for title insurance. I found that the day our title insurance was taken out, the builder 's mortgage had not been paid off until the next day, XX/XX/XXXX. Wells Fargo did not make their title change until XX/XX/XXXX. The Homeowner 's Association made a huge change to the covenants in XX/XX/XXXX and completely changed them. Our household was not notified, and several others that I have talked to were not notified. The new document is very discriminatory, takes away all voting rights, and makes it to that 2-3 board members can do whatever they want in the name of common areas that are not even close to my house. They are also fining people for things done on city streets and their own properties. This puts an undue burden on the title. I'm putting a claim on the title insurance for the full amount. I also am claiming a breach with Wells Fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A