Date Received: 2023-05-08
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My check was direct deposited into my account then it disappeared for over 48 hours so then after it was credited again to my account they charged me fees for their mistake and they even admitted to doing some sort of update and I still was charged fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76105
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/23 XXXX and XXXX XXXX transferred ( ACH ) {$62000.00} from our Savings account ( XXXX ) at XXXX XXXX XXXX to Wells Fargo XXXX XXXX XXXX XXXX XXXX as a final payment for a new XXXX. Order and confirmation number XXXX. The money was never received by XXXX and Wells Fargo has not responded to the recall of the funds. Recall # XXXX. I have spent hours on the phone with XXXX XXXX XXXX with no help ( we have been customers for 39yrs )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 945XX
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Denied my credit for a card when it was valid and ran my credit unknowingly without my permission
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My mother, XXXX XXXX XXXX, and I, XXXX XXXX were forced into foreclosure in XXXX XXXX on XXXX XXXX XXXX XXXX XXXX MD XXXX. The house is very old, but my XXXX, XXXX XXXX, who has a XXXX lived in the home until XX/XX/XXXX. My mother, XXXX, is his Authorized Representative. The house is very old, but we had to move him into Senior Housing facility because the house was becoming inhabitable and he is not able to fix the house on his own. We called in XXXX XXXX to submit missing payments and Wells Fargo would not accept. After starting the foreclosure process, we sought and obtained free legal help from XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, MD XXXX. We consulted with our assigned attorney regularly and submitted all required paperwork to Wells Fargo. We also informed that we needed the home for our XXXX, XXXX XXXX, who is XXXX, given that we take care of all of his needs and requested that Wells Fargo present us with options to get out of the foreclosure process. While all of this is happening, their lawyers harassed us with paperwork and notices of foreclosure sales and property deed changes. We have 3 binders of Wells Fargo foreclosure paperwork to provide CFPB with supporting evidence. After many consultations we submitted the appropriate paperwork to receive a MEDIATION. As lawyers continued to send threatening paperwork that we weren't eligible for mediation, we notified all parties that we submitted the correct paperwork. We finally got ahold of XXXX XXXX and were informed that an employee lost the paperwork, found it on the phone, and sent it to the Wells Fargo and their lawyers. At the time our loan specialist was XXXX XXXX - XXXX and XXXX XXXX XXXX. They finally received the mediation paperwork ( we have record of submitting it ) they gave us a date of XX/XX/XXXX. It was a remote mediation with our attorney. This mediation is RECORDED. Please find a way to review it for confirmation of statements. Wells Fargo reviewed our financial profiles and stated that because we had decent credit scores and income we could move forward with getting the house out of foreclosure. We then ended the call, said great and moved forward. Months later Wells Fargo said that XXXX and I could not buy the house, did not accept our offer, and ignored every email from their further. We were then forced to foreclose on the home and accepted a buyer that redacted the sale on XX/XX/XXXX. We need help and we have supporting evidence ( mailed letters, receipts, taxes, bills, administration hearings, title changes, etc ). Please help us if you can. Mortgage Loan # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: My father who is now decreased, had been fighting an illegal foreclosure battle with Wells Fargo in XXXX. My father filed an appeal with local courts only to be denied. To sum it up he lost his home was forced to relocate etc resulting in financial hardship. I am the heir or next of kin. In recent light of the Wells Fargo settlement case I would like to know how and what is needed to move foward and receive compensation for the settlement for said claim for the financial injuries that occurred within the above-mentioned time frame.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 436XX
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-05
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Wells Fargo bank over chargeing my account take moneys out that wasn't their pay venders and charge mee fees and closing my account with just oweing them fees that they returned the payment to venders lawsuit has been filed and I had a checking account between XXXX and XXXX wasn't compensated for their lawsuit that happened that they have too pay consumers
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98499
Submitted Via: Web
Date Sent: 2023-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-05
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I and the bank can not find physical, papers checks that were ever deposited in this account. I know there were as this was my only account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60056
Submitted Via: Web
Date Sent: 2023-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-05
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I opened a Wells Fargo secured credit card on XX/XX/2016 with a {$300.00} payment from my checking account. The credit card was open for 6 days before I got a notice in the mail and a check for {$300.00} from Wells Fargo notifying me that I had closed the credit card account. I was never notified that the account was being closed, and I didn't authorize Wells Fargo to close the account. I contacted the original banker and the bank immediately, and have filed numerous complaints with them over the years. Each time, they take the information, send it to the 'executive branch ' with a claim number, and I never get the issue resolved. Once again, today, I contacted the number listed as my 'creditor, ' on my credit report for Wells Fargo XXXX Their credit department has no record of this credit card, nor did the customer advocate I spoke with. It is listed as 'customer closed account, ' in my credit reports, with the initial 8 numbers followed by XXXX of the account. My credit report also has the date it was opened and closed, and lists Wells Fargo as the creditor. I have also disputed this through XXXX and XXXX today. I have records of the {$300.00} being taken by the bank XX/XX/2016 and the check deposited back into my account a couple of months later as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80501
Submitted Via: Web
Date Sent: 2023-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Fees N charges
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 488XX
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: There was multiple loans and accounts made in my name from XXXX in Wells Fargo . I decided to stop using the bank because of that. They made loans and accounts I did not sign up for.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32507
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A