Date Received: 2023-05-15
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/27 someone logged into my cashapp account on a new device. I got the e-mail and instantly clicked that it wasn't me. A {$3600.00} payment went through that I did not authorize and tried to stop. XXXX wouldn't help me, I did a claim with Wells Fargo and it took over 3 months for them to finally say they declined the claim. I didn't approve this and this is a large sum of money I am owed. I provided them proof and they still ignored me and sided with XXXX. Wells Fargo and cashapp have been very rude and not helpful at all. Please help me. I've had Wells Fargo for 14 years now and they're the biggest mistake I've made, I will be switching accounts after this is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33710
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Wells Fargo froze my paychecks from my company account twice ( XX/XX/XXXX and XX/XX/XXXX ). The second time they either notify me about that. They said the company who issued the check had not enough money to pay for, however it was a big lier since I got the movement account and they had enough money to pay. Those movements were showed to a banker/representative. The second time ( XX/XX/XXXX ), I had my money on Saturday XX/XX/XXXX and it suddenly disappeared on XX/XX/XXXX. I showed the movements to the banker again and got my funds however they told me that they will not pay for any compensation for damage as I was informed after reading this articule https : XXXX? XXXX & XXXX & XXXX & XXXX & XXXX # XXXX I beg you to solve this matter. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33177
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I believe Wells Fargo knowingly mis-managed, mishandle and charge me in handling my mortgage. As a consumer I had to go to extend and go to XXXX XXXX to clear things up. All is in the records. Know that all came to light I expect, as a consumer, to be compensated for the wrongful doing of Wells Fargo Thank you, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33404
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: This wells fargo dealer service account was paid in full and completed. I submitted proof to the credit bureaus and they still report incorrect and now are adding additional late payments to the account that has been fully satisfied. This is identity theft, and copyright infringement. I will attach the copyright notice.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 73505
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Excess of overdrath charged
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19124
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: WELLS FARGO INCORRECTLY CLAIMED THAT DURING A COVID DEFERMENT I SIGNED THE FORM BUT IT WAS NOT DATED. THEY REPOSSESSED MY CAR AND DESTROYED MY OTHERWISE EXCELLENT CREDIT BECUASE OF THIS. THIER CASE NUMBER IS XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02148
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Problem with additional add-on products or services
Subissue:
Consumer Complaint: - Opened Home equity loan with Wells Fargo ( Approx 2005 ) XXXX XXXX XXXX held mortgage. - Home went into foreclosure during divorce... I notified Wells Fargo that home was foreclosed. - Wells Fargo rewrote the loan to " Personal Equity Loan '' and began vicious collections. - Wells Fargo customer service told me that the loan was written because managers do this to achieve a bonus. I told them I did not sign any documentation. - Loan reverted to " Home Equity '' and vicious collections efforts resumed. I brought the account into their compliance and collections reporting and efforts ceased. - Notified Wells Fargo that " Home Equity '' loan is not applicable. I do not own the home. Loan converted to " EquityLine with Flexibility '' again without my authorization. - Attempted to be included in Wells Fargo class action suit. Never heard anything related to my inclusion. - I posted comment on my credit report and Wells Fargo responded to my complaint and listed " Foreclosure '' after more than 7-10 years after the event and it dropped my credit rating. - I continue to pay {$290.00} to keep them from their relentless activities. * This loan should have been dissolved at the foreclosure and Wells Fargo should have reconciled with XXXX XXXX XXXX. The loan was rewritten numerous times without my authorization ( most likely to meet management performance objectives ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I contacted Wells Fargo ( WF ) requesting a forebearance of 2-3 months on my XXXX XXXX backed mortgage due to financial hardship. They declined my requesting stating there are no programs available to me other than a remodification. This contradicted the information I first received from XXXX at WF before she transferred me to XXXX at WF. Is forebearance still an option for a federally backed mortgage?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: If you had a Wells Fargo account between XXXX and XXXX, you might be one of the 16 million customers who qualify for damages, says the Consumer Financial Protection Bureau ( CFPB ). As part of a {$3.00} billion settlement, Wells Fargo has agreed to pay more than {$2.00} billion directly to customers harmed by illegal activity, ranging from incorrect overdraft fees to wrongful foreclosures, according to the CFPB. For bank account holders, some were incorrectly charged overdraft fees on debit and ATM withdrawals, as well as having money unfairly frozen if Wells Fargo suspected a single deposit was fraudulent. I had my bank account with Wells Fargo for over 20 years and I had my account frozen several times for possible " fraudulent '' activities within this time frame. Also, I had plenty of overdraft fees within this time frame too.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33511
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Getting the loan
Subissue:
Consumer Complaint: On XX/XX/XXXX I submitted complain XXXX which has since been ineffectively handled and closed. I would like to express my disappointment and frustration with the lack of attention and support provided by Wells Fargo in regards to my loan application and subsequent complaint. I was relying on this loan to support my goals and prevent hardship. Because of the denial, i am in the midst of a financial crisis. In XXXX of XXXX, I was offered loan rates up to {$100000.00} through wells fargos website when I was checked my rate for a personal loans, I decided not to move forward at that time. HoweverXXXX XXXX months later it became apparent that i would need money to get myself through a transition that would improve my position, or I was going to be in a bad situation. I checked my rate again and was denied. The reason I was given by Wells fargos representative was my high debt and account delinquency. Those are not new, they were on my credit report back in XXXX when i had been approved. Those negative marks resulted from a personal crisis that perpetuated into a financial crisis. My credit card debt should not have been a considerstion since XXXX purpose for my loan request was to pay off all my balances. I also explained to the XXXX representative that I was a party in XXXX XXXX XXXXXXXX and that my XXXX in student loan debt would soon be forgiven in full. The representative informed me that Wells Fargo only considers what is current on my credit report. Which, goes against the guidance of the cfpb, to consider additional factors and not solely the credit report. After I submitted my complaint to the cfpb, I missed a call from XXXX at wells fargo XXXX office. I attempted to contact her back twice and was told by another representative that there was no need for her to talk to me, my complaint was being investigated and I would be informed of a decision in XXXX days. Instead, Wells Fargo informed the cfpb that they needed XXXX days to address my concerns. it is unacceptable that Wells Fargo would need the additional time to address my concerns as stated in the recent letter. No attempt has been made to listen to my concerns and they still have not been addressed. I believe it is the responsibility of Wells Fargo to provide timely responses and support to customers in need, especially during times of financial hardship. I didn't have this long and their refusal to listen or help has only caused things to get worse.In this moment, had I been approved by Wells Fargo, I would have had my credit debt paid off and a higher credit score, I would have the licenses, leads and equipment needed for my new contracting opportunity, a space to work out of to do hypnosis, and my non profit would be formed and ready to go. I would be generating an income.. Instead I'm maxed out on my cards, my score is going down I havent met my obligations I have no income coming in and don't know how I'm going to pay my bills. I'm going to lose an opportunity and the amount of funding I now need to compensate for the damage is XXXX instead of the original XXXX I requested. It is unconscionable that Wells Fargo responded to my complaint and denied my loan with the inclusion of the recent negative information on my credit report that only resulted from my inability to get the loan I needed to prevent the problem from happening. I would like to bring to your attention the Fair Credit Reporting Act and the Equal Credit Opportunity Act which prohibit discrimination in lending based on XXXX XXXX, XXXX XXXX XXXX, or receipt of public assistance. By denying my loan application based on my current credit report and not taking into account my imminent student loan forgiveness, Wells Fargo may be violating these laws. Wells fargo did not give me fair consideration if they only looked at my credit report. It may seem universally fair to apply the same standard to the entire population but it's XXXX percent discriminatory and it only results in exclusion of populations like myself because as a single parent who receives no child support and has noone to turn to for help, the expectation that I meet the same criteria as someone who has a partner, support and people to turn to for help, is completely unrealistic. In the last XXXX years I have had a baby, separated from the father who was cheating. I've been hospitalized for an illness that almost killed me. My XXXX XXXX The pandemic happened. I was stuck home assisting my XXXX with school online for a year because he has a learning XXXX. My job and income were negatively impacted by the pandemic and never improved and everything has become more expensive. I got through all of that by myself. All of those things are financial stressors. When I applied in XXXX, the fact that I had a XXXX was an achievement. if anything it demonstrates resiliency. Thats reality. I am also aware that Wells Fargo has a responsibility to prevent poverty and promote economic inclusion as outlined in the Community Reinvestment Act. As a long-time customer of Wells Fargo with a credit card and a checking account, it is disappointing that I am unable to obtain a loan from a bank that has been able to lend out XXXX dollars for every XXXX dollar I have deposited into my account since i opened it. I understand that I am considered socioeconomically disadvantaged and vulnerable because I am a minority and single parent. I don't I don't have access to resources. I understand that I'm perceived as a risk, however in consideration to the recession and current state of the countries monetary system, I am just as much of a risk as anyone else.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89145
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A