Date Received: 2023-05-16
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: On or about XX/XX/XXXX. I attempted to deposit a cashier check from another bank to pay off a car loan. The branch never contacted me to inform me there was an issue. When I contacted the branch about my funds they said the check was no good. If I went to the branch they could take care of the situation. Upon arrival they said they already overnighted the check me. It took approximately another week to get a certified copy of the check not the original back. Because of this I incurred interest from the original loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32218
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I did not give anyone my permission to be an authorized user on this account I would like it removed from my records completely. This is not my account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27330
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX I deposited an insurance claim check from XXXX for XXXX in the ATM and forgot to endirse the check and now Wells Fargo is holding the check for 10 days before processing it again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 959XX
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: Because XXXX XXXX, sent new debit cards to a different address. in a different state to the thieves were able to defraud my banks and empty my banks accounts and cause mortgage payments to bounce. The late payment has effected my credit caused me the a late payment charge of {$150.00} and XXXX fee of {$35.00} I need XXXX XXXX to repair the damage.
Company Response:
State: TX
Zip: 79932
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: While I had the lease, I was charged an extra XXXX $ a month for full coverage insurance even though I had full coverage insurance with my mobile insurance. This also resulted in a repo of the vehicle when it was not needed. when paying I was told I they did not receive some of the payments when I was paying and I was told I needed both coverages when that was not true either. Later when I was in an accident the car was totaled and I was still asked to pay over {$2000.00} for the remainder of what they say I owed after the insurance and other information was sent out to them. I do not remember anything done except extensions for payments. I had this car from XXXX with these same issues. I would call and ask questions about payments and why I was being charged extra and was told thats basically how it is with a new vehicle and those were the requirements of the lease.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89015
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Problem with a company's investigation into an existing issue
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: In response to my previous complaint number XXXX I have attached a copy of the adverse action letter sent to me by Wells Fargo as well as my response and demand to that adverse action letter as a result of the discrimination and damage caused to me in the form of {$100000.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30341
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: A billing error first occurred on my Dillards/Wells Fargo Credit Card statement in XXXX of 2022. I placed numerous calls to Wells Fargo explaining in detail the error and was assured they would investigate and correct the mistake. After SIX MONTHS, still NOTHING has happened. I continue to receive incorrect bills with growing interest charges and fees- my bill is now {$140.00}! The details : in XXXX, 2022, the XXXX XXXX accidentally charged my Dillards card for a subscription in the amount of {$27.00}. Subsequently, they issued a credit in that amount but Wells Fargo continued to charge me the original amount PLUS the erroneous interest/penalty fees. I have not used the card at all or shopped at Dillards since this problem occurred and I will not until it is fixed. They failed to contact the XXXX and do the research promised, so I contacted the XXXX XXXX myself and asked for a written confirmation that there are NO CHARGES due. I also asked them to report their error to the credit reporting agencies who have received negative information that may affect my borrowing ability in the future. I am extremely frustrated and have now sent a letter to Wells Fargo with my XXXX receipts and am awaiting resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 329XX
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I had a checking account with Wells Fargo and they continuously let my account go negative so they can charge me numerous fees. I called because I wanted my account to be set up where it doesnt allow my account to go negative or overdraft and the representative stated there was no way to stop charged coming through account. They wouldnt help refund fees and I couldnt pay the full amount so they closed my account. This was back in the year 2021 when I had my checking account and it was closed due to the overdraft fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75088
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: 20 years! 20 years, of knowing for a fact, as a Wells Fargo consumer, and one the millions of Americans losing everything. I have now filed complaint after complaint, with the CFPB, against Wells Fargo. I filed my original complaint, XXXX XXXX. XX/XX/XXXX, I received my first of many responses again, against Wells Fargo! I have now been filing complaints for 6 months. With every response from Wells Fargo, oh we are so sorry you have said this has happened to you. Has been negatively affecting our entire family for 20 years.!!! Like I have said from the beginning, no matter how and when the absurd amount of payments thats just disappeared over a 10-15 year blatant fraud and running a criminal enterprise freely, again, over a 20 year period. As stated in my first complaint. Wells Fargo has Never denied anything I have said! They only continue to tell me, they wish they could help us! If that was actually the case, we would have had help by now. With this complaint, I have the actual paperwork from the pre approved loan documents, to the internal memos and paperwork from early XXXX and up. The most shocking thing is I have said the exact same thing for 20 years now, only to be lied to and deceived by a company with XXXX XXXX in assets! Literally from the millions of Americans over the years. In the documents attached, The fraudulent and illegal activities by Wells Fargo, and XXXX XXXX! They caused the XXXX mortgage crisis. They are still, not only still perpetuating the biggest and longest running criminal enterprise in the history of the United States! The horrible reality is, they are still being allowed, by the CFPB, to confirm, never actually having to be held accountable for the years and years, of millions and billions in fines through XXXX + years of lawsuit after lawsuits. In the documents I have sent to you this time you will plainly see, through the hundreds of mailed mortgage statements and foreclosure notices, the American consumer, was bombarded withe endless bills and statements coming from Every Wells Fargo, and Wells Fargo home mortgage inc, Wells Fargo home mortgage, XXXX XXXX many companies that were involved and created the longest illegal criminal enterprise and activities, who have insulted themselves, again with the help and compliance from and with the very government agency, formed in XXXX, to help the American consumers from the corporations designed to help!! By now they are just as guilty! In XX/XX/XXXX, the lies and bombardment of the unimaginable amount of Wells Fargo corespondents. I have a couple years and its insane the blatant theft and cover up, of any illegal fraud and actions by any ANY and every Ponzi scheme or banks or stock markets have ever perpetuated in the entire world. The day we supposedly closed on XX/XX/XXXX, was illegal. As seen in said memo, prior to the actual closing. As soon as the fraudulent and illegal closing. We immediately began receiving multiple statements mortgage payment statements, mortgage foreclosures statements so many a forensic account and genius would and have stayed out of actually having to pay or be held accountable for the years and years of blatant theft and denial : they have had rinse and repeat cycle of millions and billions of fines and still perpetuating the biggest and longest criminal theft! So, even if you can come up with reasons why no help now, should all be gone. The illegal loan, closing and fact the mortgage company, notary, and lawyers ; did and said anything they could ; see attached internal memo, form the title company, owned and operated by Wells Fargo home mortgage inc, and other Wells Fargo companies, all companies of Wells Fargo bank na, California ; Wells Fargo bank nA, co! As seen in XXXX, as soon as the illegal loan started, literally by the second month mortgage payment and statements and foreclosure mailing from, CA, XXXX, MD, SD, NC, SC, TN, the post office box numbers that continued to poor in daily weekly and monthly. Payments after payments threatened constantly with foreclosure! A forced loan modification in XXXX! The photo copied mess I was sent, literally shows the modification in XXXX. The actual mortgage statement and run down and non payments, happen XX/XX/XXXX. Its the blatant lies and cover ups, for 25 years, never helping one American consumer, they did everything they could to rob lie and destroy the housing market the economy and its still a horrible criminal enterprise, and they are still in operation! The payments that have XXXX MD, to the late XXXX early XXXX,! Are totally inconsistent and so confusing, XXXX accident death insurance. Then out of nowhere, XXXX, mortgage statements started coming XXXX, NJ. No XXXX charge. The amount of payments late payment pending foreclosure notices! Hurt the few months out of a few and small amount of statements bills foreclosure payments bombarding consumers, In our case and Im sure millions more like us, actually worse they paid and paid only to be evicted and lose everything!!! The amount of financial damage will not even begin to be calculated, until Wells Fargo, XXXX XXXX, and the CFPB are forced to actually pay and feel the damage of the American consumers paid suffering, the the financial damage pales in comparison to the other not seen or heard mental emotional permanently damaging so many people like myself. T he stress lies deceit purposely knowing and willingness of 2 of the biggest oldest American financial institutions ever, still being allowed to refuse help no matter what and many times or how many formally the have been guilty fines, it doesnt and hasnt deterred the years and years of protected by the government, fraud and theft. Its plain to see even before the illegal loan closing and proceeding theft and fraud still allowed to continue
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WV
Zip: 253XX
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: A billing error first occurred on my XXXX XXXX Credit Card statement in XXXX of XXXX I placed numerous calls to Wells Fargo explaining in detail the error and was assured they would investigate and correct the mistake. After SIX MONTHS, still NOTHING has happened. I continue to receive incorrect bills with growing interest charges and fees- my bill is now {$140.00}! The details : in XXXX, XXXX the XXXX XXXX accidentally charged my XXXX card for a subscription in the amount of {$27.00}. Subsequently, they issued a credit in that amount but Wells Fargo continued to charge me the original amount PLUS the erroneous interest/penalty fees. I have not used the card at all or shopped at XXXX since this problem occurred and I will not until it is fixed. They failed to contact the XXXX and do the research promised, so I contacted the XXXX XXXX myself and asked for a written confirmation that there are NO CHARGES due. I also asked them to report their error to the credit reporting agencies who have received negative information that may affect my borrowing ability in the future. I am extremely frustrated and have now sent a letter to Wells Fargo with my XXXX receipts and am awaiting resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 329XX
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A