Date Received: 2023-05-16
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: On Saturday XXXX XXXX, I had account fraud where someone got access to my bank checking and savings account and wired all of my money away to different accounts. I contacted my bank ( Wells Fargo ) and opened a claim regarding the situation immediately, upon their investigation, they denied my claim still leaving me with almost a XXXX balance between both accounts with approximately {$2300.00} taken away, leaving me with XXXX between the two accounts left for me to go by. The transactions are : Checking : {$130.00} {$250.00} {$500.00} {$400.00} {$200.00} transferred to my savings. Savings : {$100.00} {$400.00} {$250.00} Someone got into my account and even transferred the money to my savings to send it away. All transactions were through XXXX with the names being : XXXX XXXX and XXXX XXXX Names that are not on my contacts for XXXX or in my phone. I have been a loyal customer of Wells Fargo since XXXX with direct deposit from my work paycheck and having a savings set up. Never have I had lower than {$800.00} in my account. On XX/XX/XXXX, I reached out to Wells Fargo regarding the investigation, they said that I logged into another device and allowed for it to happen. I am now seeking help as like everyone else, I have responsibilities to pay off for my day to day needs and as you can see above, I am not a very wealthy person, only someone trying to get by in life like everyone else.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33137
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I was charged interest incorrectly for purchases made using a Wells Fargo Retail Services card. I am not going to name the store because this isn't their fault. I made a purchase on XX/XX/XXXX which qualified for 0 % interest for 36 months. I made payments as expected until XX/XX/XXXX when I made an additional purchase in the amount of {$990.00} which did not qualify for 0 % financing. In order to avoid paying interest I made a payment for the same amount of {$990.00} on XX/XX/XXXX. I had already made a payment during that billing cycle on XX/XX/XXXX to cover the minimum payment so this payment was in excess of any minimum. According to the CARD act of XXXX payments in excess of of the minimum must be applied to the highest interest debt first. According to Wells Fargo their policy is if the statement cycle hasn't closed they apply the payment to the balance from the previous statement. So they applied my payment to the 0 % balance paying it off and began charging me interest on the account at 28.99 %. Regardless of statement cycle the payment should have been allocated to the debt which is being charged at the highest interest rate. In this case the newest purchase which would receive the cards standard rate of 28.99 %, not be applied to the balance not currently being charged interest. This was not during the last two months of the promotional balance. The promotional balance did not expire until XX/XX/XXXX. I contacted Wells Fargo on XX/XX/XXXX to request a correction, and they indicated they would " see what they can do ''. However, this policy is a clear violation of the intent and protections of the CARD act. I am submitting this complaint to prevent myself and others from being violated like this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21014
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Wells Fargo did not apply payments correctly resulting in excess and incorrect late fees charged to my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 484XX
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited two checks from my HSA account into my Wells Fargo account & they put a hold on my checks. They didnt even allow me to have the first {$100.00}, they said my XXXX XXXX XXXX XXXXHSA account is closed. Its not & they can simply call and find out. I need XXXX on XXXX & I need to pay my provider. The office doesnt take checks, and my debit card hasnt arrived. Wells Fargo is stopping my health and causing me more pain. Wells Fargo is being discriminatory against me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: We had a loan on our home thru Wells Fargo and we tried to refinance and was told we did not qualify. This was done and we lost our home! We later learned that we were part of 400 other clients that were denied to later learn that Wells Fargo had a glitch that resulted in us being refused a refinance. We have never been compensated for this!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WY
Zip: 825XX
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Ex-spouse refinanced said property assigned transfer of deed XX/XX/XXXX in XXXX, CA and Recorded date showing XX/XX/XXXX. The said property only in ex-spouse name. Two credit bureaus showing account as current, 1 shows as potentially negative.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92220
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: sep ira was set up with wellsfargo without my knowledge. I had funds taken once I discovered its existence
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29223
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: An employee stole a credit card from us and used it for several months, making hundreds of purchases for thousands of dollars... The card was not issued in her name and the personal charges were not authorized. During this timespan, it was discovered that our business card was also fraudulently used for about XXXX charges in XXXX XXXX. These fraud charges were made by making XXXX separate charges, all XXXX fraud charges were made in one day, roughly {$6000.00}. Wells Fargo fraud department did not catch this obvious fraud for the charges made in XXXX, and they also have refused to refund the money, actually they described the charges as authorized... After making this discovery of the fraud in XXXX. The employee who was fraudulently misusing the card to make personal charges called Wells Fargo impersonating the card holder of the card she was misusing, and fraudulently persuaded Wells Fargo to send her another card. Wells Fargo issued her a card, that was not in her name, but also they did not even verify if the card they were issuing was for a person employed by my business, which it was not. Criminal charges have been filed and the District attorney plans on perusing my case. But Wells fargo has refused to return the fraudulently stolen funds. There was another card that was fraudulently used by this person. XXXX has found that the charges are fraudulent and they have returned the stolen money to my business. However, Wells Fargo has refused to return the stolen funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77904
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Im in a XXXX XXXX bankruptcy due to a couple missed payments on mortgage. I went to a company out of California and they screwed me out of {$5000.00}. And that put me further behind and Im in bankruptcy owning XXXX for 7 years. It was a court order to refinance in order to keep my home Ive been current since then.Wells Fargo denied approval for refinance for a loan modification I went to 7 other banks and Wells Fargo would not provide the pay history and Im still in the bankruptcy payment my First mortgage and Second Mortgage and the Trustees. My Mortgage is XXXX and my Second Mortgage is {$200.00} and the Bankruptcy Trustees is {$900.00} Please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80923
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Inquired with local branch inside of XXXX grocery ( XXXX XXXX XXXX XXXX ) store about opening up a checking & savings account ( approx year 2013 ) I didnt have time to complete application but advised would complete at a later time. Provided basic info to bank associate but didnt fill out official forms nor sign any banking agreements. Later received a bank card and request to deposit monies. Account was created without my authorization
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30043
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A