Date Received: 2023-05-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Wells Fargo wrongfully foreclosing on my house so I hired a lawyer who is winning the case but my credits destroyed and they claim I was a year behind on my payments and I wasn't I open an account with Wells Fargo walk-in transfer payments for the next year then they came at me and said I was 2 years behind and they tried selling my house out from under me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98404
Submitted Via: Web
Date Sent: 2023-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: With all due respect since last year in XXXX, you are denied me and then in XXXX and here it is 60 days later every 60 days you all are playing games you all close XXXX XXXX, closed my account and open it back and compensated me with a measly {$500.00} to years ago listen either youve got a compensate me. Are you not please find somebody else to play with! Wellsfargo Closed my Checking in XXXX and opened back up Sent me {$500.00} measly XXXX ago You say A Year ago was going to compensate me and havent I have problems With Ovedrafting Fees {$500.00} or More lots a Times Listen if you are not going to compensate me and since a year ago, youve been saying that and now 60 days later youre telling me I got ta re-redo it no let me know either you got ta compensate me. Are you not OK? Let me know.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Wells Fargo damaged my credit profile with overdraft fees and incorrect accounting Excess of {$2500.00} They sent me a check for {$35.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: I agreed to a joint vehicle loan on XX/XX/XXXX with Wells Fargo. On XX/XX/XXXX, I XXXX the joint user on this loan. He was responsible for the loan per court order, however, he had the vehicle repossessed. In XX/XX/XXXX, Wells Fargo illegal opened another joint loan with my name. Time after time they have declined to correct this and it continues to show on my credit report. I did not agree or sign any documents for the loam opened in XXXX.
Company Response:
State: TX
Zip: 78253
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Problem with customer service
Subissue:
Consumer Complaint: today i went to cash a XXXX money order at wellfargo and they refused to cash it even doe it says payable through wells fargo on the money order the money order is 100 legitimate. so why did they not honor it, me.? you guys do nothing for idenity theft victims. when they ran ny name it flaged the transactions. you guys know dang well what your doing. how can you fight system wide discremination?? laugh it up because the meek shall inherit the earth. the last shall be first so laugh it up while u can because you know ur time is short.. hope the breif pierod of excess and debauchery ur enjoying now is worth it when you lose the love of the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90262
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check using my bank app. the next day the bank put a hold on the funds for 10days. I asked to cancel the deposit so I can take the check directly to the makers bank and cash the check. Not an option, hold was placed even though the check cleared my clients bank The are keeping me from my funds fraduantly
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91367
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: I was incurring account maintenance fees with Wells Fargo. I walked to my local branch and the banker I worked with waived some of my fees. I was informed that in order to receive those waivers, and to continue receiving waivers, I had to open 2 additional accounts. Some time later I went to work for a different financial institution and learned that this was cramming; opening accounts that I did not need. I incurred maintenance fees on accounts that were opened under false pretenses.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97236
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX XXXX I received a phone call, caller i.d identifies caller as Wells Fargo. The person on the line informs me that someone opened an additional XXXX account and is requesting to transfer {$970.00} and {$340.00} if I approve this transaction. I stated NO I do not want to authorize the transfer. Agent then directed me to log in my Wells Fargo account click on the XXXX link and type in the fraudulent additional account number which was XXXX then enter amount of {$970.00} and type Cancel Transaction and repeat for the second unauthorized amount of {$340.00}. Once I complete it, I received email from Wells Fargo stating I sent the funds not canceled. So I immediately contacted Wells Fargo and explain to the agent what just happened he stated that can not stop or cancel the transaction even though its only been a few minutes. After the Wells Fargo agent informed me that they will try to get the funds back and will notify me in the next 10 days. Soon after I received letters in the mail informing me that Wells Fargo was not able to retrieve the funds, and suggested that I reach out to the scammers and request for them to return the funds. Very disappointed experience that is a significant amount of funds for me and is a challenge to recover from. I have been banking and a loyal customer with Wells Fargo for almost 20 years and I never experienced such a disappointment such as this situation. The scammers was able to verify all my information, It seems like either Wells Fargo had a security breach or someone employed is selling or sharing customer information. Thank you in advance for any assistance that can be offered.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33033
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My credit profile currently showing incorrect information showing I have credit inquiries. Which I have not made
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35211
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: In XX/XX/2022 XXXX XXXX was seeking Rental options. Her current lease at that time was expiring in XXXX XXXX XXXX. Using the XXXX market app as her primary resource. Like many social media apps, her new searches generated the XXXX for additional renal postings. Allowing her to be targeted by potential scam listings. After a few inquiries she was contacted via email. The owner of XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX by the name XXXX. XXXX XXXX. They corresponded and agreed to a lease. Copies were sent via email. The owner was unavailable to show the house. The lease sippulated she was to send a deposit via XXXX XXXX The lease stipulated the deposit was required to obtain the keys. The deposit funds were fully refundable should the leaser feel the home was not to her liking. Using caution, she inquired additional information from her bank before initiating the XXXX XXXX XXXX The app is generated through Wells Fargo. Both Wells Fargo and XXXX company have anti fraud protection clauses on their websites. The money was funded using her debit card to fund the XXXX XXXX XXXX She sent the funds on the same day. Confirmed by reference number XXXX A week later she still had not received the keys or the requested paper lease documents. A search on the provided XXXX XXXX tracking number revealed the package slip was generated and paid. But not sent per customer request. It had become apparent she was the victim of a fraudulent offer. She filed a complaint/ dispute with Wells Fargo XXXX Claim number XXXX On XX/XX/2022 she received a denial letter from Wells Fargo claims dept. The investigator stated Wells Fargo is unable to track or refund any XXXX XXXX transactions. Full disregard for Wells Fargo anti fraud policy. Nor would she take accountability for the case as a debit card transaction. She received the same reposes when attempting to contact XXXX customer service directly. A complaint was filed through the FBI for cyber crime violations. Currently under review
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89115
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A