Date Received: 2023-05-18
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I have had a credit card checking account and savings account ( XXXX ) with Wells Fargo. All closed. When I tried to open the savings, was told it was mandatory that I deposit {$25.00} a month for it to remain open as a viable account ; This proved a financial strain and some stress. I eventually closed and withdrew what savings I had in it. It was a news item that fake accounts were being opened by Wells Fargo employees and false information given out in order to meet some quota which many employees did to protect their jobs. This is public record. In other words, the door was opened to fraud. I, among others, was lied to and mislead. I contacted them about this and how I had been caught in the web of this fraud. I heard from them in XXXX and was given {$1500.00} as compensation and told that I was still eligible for arbitration. They also read to me a list other accounts I was alleged to have opened or applied for including an application for homeowners insurance, something for which I never applied. They provided a hearing, XX/XX/XXXX with a mediator and one of WF 's personnel. My understanding of having a neutral mediator was that she or he would hear all sides and make a determination. This " mediation '' was no more than having a messenger going back and forth with proposals and offers which I could have handled by myself. They contend that I never made one of those {$25.00} payments and sent the mediator and I paperwork as " proof. '' It's not true, or I would not have gone back to close the account as being a hardship and part of the pressure they put on employees to open accounts ( even bogus ). There is no reason not to suspect and believe that the above paperwork was not doctored especially in view of their known fraudulent practices. When I filled out the forms, in the space for compensation, I entered {$25000.00} which would minimal considering the material and personal toll dealing with them took. Finally, the mediation, such as it was, ended with a measly, insulting {$150.00}. I can and will continue with my pursuit of justice which will include media and through the legal system, or they can adjust this now and be done with it. Considering their history and reputation there is no reason not to believe they doctored my account in their favor removing any mention of {$25.00} payments. In fact, I most likely would have allowed that account to exist had they not taken {$25.00} from my checking. I closed the account taking out the {$350.00} deposit plus any {$25.00} payments. They have contended that the {$25.00} per month was a fee. It was not. I was explicitly told and pressured that I was required to deposit at least this amount every month Former employees of Wells Fargo have spoken of a toxic high-pressure sales culture at the bank drove some workers to deceive customers and open unauthorized accounts even in the bank 's own headquarters building in XXXX XXXX XXXX Wells Fargo is embroiled in a scandal for taking advantage of customers by opening as many as 2 million accounts without their consent. This bank has as recently as XXXX XXXX been in the news again regarding their practices. I have been pursuing this and will continue to do so via any and all agencies and in the courts until I have been compensated for this injustice, as well as the financial and emotional burden this brought about at the time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21117
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: Issues with billing errors
Company Response:
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Wells Fargo advertised a promotion online to receive a {$320.00} bonus during the months of XXXX and XXXX. The promotion was advertised to follow a link online and all prompts during opening add {$25.00} and receive qualifying direct deposits and there were no other necessary steps as it was automatically applied by going through specific link. After my 90 day period I did not receive my bonus I called to see the status of this bonus and I was informed there was not one available to me and there is no promotion that could be found during that time. I was misled with false advertising and assurance. There were no other qualifications disclosed on the website.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30344
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023 I had a negative XXXX $ in my account when I woke up on the next morning I had a positive XXXX $ in my account when I called they teller informed me that was my balance so I spent the money when I woke up the next morning they put me in the negative XXXX XXXX plus dollars and said that it wasnt my money. so they made me pay the full balance its a recorded conversation for this proof Just a week later it happens again and now my account is in the negative balance and they trying to make me pay when I never spent money on a negative balance they trying to say I didnt have the funds in my account when I went into the negative I have proof that I had money on my account at that time I have a screenshot of that date XX/XX/2023 that I had XXXX $ too spend which should of cover the cost of them transactions Sincerely yours XXXX XXXX Thanks for your time
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19143
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: Due to currency issue, the fund USD XXXX can not be accepted in XXXX 's bank. I have requested to return the money with Wells Fargo Int'l wire transfer department several times, but they keep telling me it is proceed. The request was submit on XX/XX/28 I checked with Wells Fargo Bank in XXXX 's branch. They have already sent several messages to their branch in US but no response at all. Per Wells Fargo Bank in XXXX, they said they must receive a permission from their US branch in order to send the money back to US. Right now XXXX Wells Fargo is still waiting a response from Wells Fargo US branch. There is a lack of communication between their banks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75035
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Company XXXXXXXX XXXX XXXX called my mother in law several times then my wife several times stating they have been trying to get ahold of me. They said they sent letters which I never received. I called the number provided and asked simple questions which seemed to upset the person on the phone. I asked for a letter to be sent explaining the debt and to verify the company is legitimate. The lady said she can email it, I said please send a letter. She hung up on me. She also said the last letter sent was 96 days ago.. she asked if I still lived on the road I lived on and also said my full social security number while speaking with me. She was upset that I was asking legitimate questions. Phone numbers they called from are below. XXXX I called this number back Also left this number for me to call XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 539XX
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: Wells Fargo charged me multiple fees for overdrafts and eventually shut the account down altogether causing me many issues with other accounts. They sent a refund for some of the charges but it didnt include any type of compensation for the damages incurred during this time because of the charges. I was going through a separation at the time and was out of work so I depended on a very small amount of money and these charges kept me from being able to pay bills and even find housing during this time. The account was closed and when I attempted to contact Wells Fargo they were extremely unhelpful.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29588
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX, I went into a branch office to catch up on my mortgage payments for the end of the year. I am over XXXX and my benefits come at the end of the month. At the mortgage branch, the teller informed me that they have to convert mortgage payments into cash before submitting a mortgage payment.The attempted payment did not go through because the account reportedly had been moved to foreclosure status. Then the teller informed me that since the payment was not accepted, my money had to be refunded in cash. The amount was {$5000.00}. I asked to speak with a manager due to the large amount of cash and was told that the payment could not be returned to my debit card and the transaction could not be cancelled. It was XXXX XXXXXXXX XXXX XXXX! I was told I had to now contact the mortgage department to get a reinstatment quote, which I did after depositing the refunded cash back into my account. The following week, I wired the reinstatement amount of {$6100.00} to the mortgage company from my bank on XX/XX/XXXX. My complaint is that the mortgage company reported the debit as a cash advance and there was no report for the cash refund to balance out what happened that day. Everyone I contacted kept telling me that if I got the money back in cash and there should be no problem. However, no one has acknowledged that the cash money was mine in the first place and the payment was never processed at the branch. The debited transaction for the cash advance was refunded to me in cash on the spot and I received two receipts. When the debit showed up on my statement for the month, my bank would not acknowledge outside receipts that they said they could not verify.They conducted their own investigation only to determine the debit amount was valid at the time and that I did give permission for my card to be used for the payment. The mortgage company has repeatedly denied that any error was made and they contend that their teller account at the branch balanced out. I could not get anyone at the mortgage company to consider that my debited account was refunded in cash due to a cancelled payment at the time and that the debit was still kept on my statment as money they " gave '' me. Since their policy is to do a cash advance for all mortage payments, they neglect to acknowledge that they still reported the payment to my bank and that my account was still charged {$5000.00} that was paid again in the wire transfer. The mortgage company denies that the tranaction was mishandled.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77047
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: To whom it may concern on XX/XX/2023 I wrote to the credit bureaus asking them to conduct a verification of an account that is being reported on the credit report for ( XXXXXXXX ). The account name is : Account Name : XXXX XXXX XXXX Account Number : XXXX XXXX and XXXX conducted research and determined that the account was not valid and after investigation removed the account from my report. I myself conducted an investigation and also found the account to be invalid. XXXX did respond back to me stating the account would not be removed from my report after their investigation. In accordance to the Fair credit Reporting Act XXXX Account # XXXX has violated my rights. 15 USC 1681 section 602 A. States I have a right to privacy 15 USC 1681 section 604 A Section 2 states a consumer reporting agency can not furnish an account without my written instructions
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77021
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Wells Fargo XXXX XXXX XXXX is so Screwed-up. XXXX XXXX XXXX Choice Wrong Bill Pay. Account to PAY Bill.to SLS Mortgage Payment was NOT due Until XXXX and this Payment is recurring every month. WELLS FARGO BANKING SYSTEM. I believe Deliberately. Pick, it's owen. When my Account has LOW Balance to PAY other Bills to PAY. SO BANK can Charge. Overdraft. Protection FEES. And BANK wants Customer FEEL embarrassed to Go along with their ACTIONS.justified. Basically. either they Finding Cordway to Make Money.Please See my attach Wells Fargo Bill Payment. Was Schedule and ACCOUNT # XXXX inted they PAID Account # XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92630
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A