Date Received: 2023-05-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I am writing this letter in response to the information provided in my credit report. Pursuant to 15 USC 1681e ( b ), I am exercising my right to dispute the accuracy of the information contained in my credit report. I have reviewed my credit report and found that there are errors and inaccuracies that need to be corrected. Specifically, [ describe the errors or inaccuracies in detail, including the account name and number, and any other relevant information ]. I have attached copies of supporting documents that prove the inaccuracies in my credit report. According to 15 USC 1681i ( a ), the credit reporting agency has 30 days from the receipt of my dispute to investigate and correct any inaccurate information. I request that you investigate and correct the inaccurate information in my credit report as soon as possible. Furthermore, I also request that you provide me with a written report of the results of your investigation, as well as a copy of my updated credit report. If you need any additional information from me, please let me know. I would like to remind you that it is your legal obligation under 15 USC 1681e ( b ) to ensure that the information in my credit report is accurate and up to date. Failure to comply with these code compliance procedures may result in legal action. Thank you for your prompt attention to this matter.
Company Response:
State: WV
Zip: 254XX
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I made a recent complain and never received a response. I received a check which I Will Not Cash!! The inappropriate way to try resolve this and they took more than this from me and are trying to tarnish my record. The account is closed but that isnt a reason to not try to resolve this with a {$60.00} check.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28210
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received an email from Wells Fargo on XX/XX/2023 about a loan servicer transfer to a company called " XXXX XXXX '' occuring on XX/XX/2023 - this does not appear to comply with the notice requirements of XXXX which requires 15 day notice. The return email address was not wellsfargo.com. but instead XXXX. Upon independent verification by phone Wells Fargo at a known number they indicate the transfer of mortgage servicer is taking place on XX/XX/2023 and emailed me a pdf letter with the date of XX/XX/2023. I received no notice or alert about this letter being generated and have not received the letter by mail - I would there for have no reason to go looking for it. It is my opinion that this process is not in compliance with 12 CFR Part 1024 ( Regulation X ) Subpart A - General Provisions 1024.33 and should not be occurring on XX/XX/2023 because proper notice was not given. Posting a pdf letter to an online account is NOT NOTICE - there is no reason for me to check this account every day looking for notices - notice requries a positive action to reach out to me by the financial institution which did not happen here. Reading about the new servicer there appear to be signs of growing too fast with many consumers falling victim to the transfer process and very poor communication resulting in negative credit reporting actions as well as delinquencies when none would have existed without the transfer occurring. This is a sign of a problem that CFPB should address. I contacted the new servicer who states that I may not be able to make a payment with them on XXXX XX/XX/2023 due to delays in setup of the account- this is not acceptable and again does not appear to comply with 12 CFR Part 1024 ( Regulation X ) Subpart A - General Provisions 1024.33.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70448
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have been with Wells Fargo Home Mortgage since XXXX and during that time from XXXX until today my escrow shortage has raised significantly making it harder to pay my mortgage, I have reached out several times to refinance or modify my terms and have I been repeatedly told that I don't qualify and have been charged high fees to even start the process even though I only owe XXXX on my loan my wife and I are on limited income with no recourse but to let our home get foreclosed on, my age is XXXX and my wife is XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 843XX
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I worked with Wells Fargo to obtain a jumbo non conforming mortgage for my new house at XXXX XXXX XXXX, XXXX XXXX NJ XXXX. I was told if I brought over assets in excess of {>= $1,000,000} I would receive a 0.50 % discount on my rate. I repeatedly asked if it was ok to use part of this as the down payment and was told that I would receive the full bonus as long as I moved the money first which I did. However, at closing I was told that I was only eligible for a 0.375 % discount on my mortgage rate even though I moved over in excess of {>= $1,000,000}. The whole process was misleading and inaccurate and I would have left my money elsewhere instead of taking the time and effort to consolidate multiple accounts to get over the {>= $1,000,000} mark and receive the full 0.50 % relationship discount.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07076
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Getting a loan or lease
Subissue: Problem with additional add-on products or services purchased with the loan
Consumer Complaint: I had an account with Wells Fargo and believe that my car was illegally repossessed because of payments made were not applied to the loan. I spoke with a representative several times and were told the payments were applied. My car was illegally repossessed. I called Wells Fargo to ask about being part of the lawsuit and was told that Wells Fargo was still processing, and reviewing loans and that no information could be given.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Wells Fargo drive thru atm on XXXX XXXX XXXX XXXXXXXX in XXXX XXXX I selected to withdrawl {$1000.00} and the machine gave me {$500.00} I called the bank located on XXXX XXXX XXXX XXXX. Although its a fully functioning bank no calls are received by anyone inside this location. I then called the # on my bank atm card. The said they would do a investigation. They told me it would be 5-7 business days. Wells Fargo credited my account the {$500.00}. Wells Fargo then reversed the {$500.00} saying after a audit the system was not short {$500.00}. They closed the case. Im not willing to just sweep {$500.00} under the rug Claim XXXX XXXXXXXX Please help me if you can. Thanks XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: 68105
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: Fraud on XXXX transfer of money. The crook spoofed the customer service number of XXXX XXXX XXXX on XXXX XX/XX/XXXX. He asked if I made a XXXX transfer on specific date, dollar amount and to who. I have never used XXXX on my accounts. He wanted to help stop and cancel the transfer. I said I would call XXXX myself. I hung up and called XXXX customer service and noticed that the caller had he same number of customer service. I left a message for XXXX fraud department. Shortly I received a call back, only it was the crook again. I trusted that this was indeed the bank. They led me through a service of cancellation number, which turned out to be a transfer of money from my checking account. XXXX has an excellent fraud detection department and tagged and paused the transfer to XXXX. The caller asked if I had XXXX on other accounts and I replied Wells Fargo. He had me log into this account and the same series of numbers, which he said were cancellation codes. I received a text from Wells Fargo that my account reached XXXX balance. I told this person, who I thought was XXXX XXXX XXXXXXXX. He then hung up. I immediately contacted XXXX. They were excellent and " failed '' the transfer. Wells Fargo opened a claim for the {$980.00} removed from my checking account illegally. They followed up with a series of 3 letters, the last one stating they closed my claim. I followed up with them on XX/XX/XXXX with a phone call. Wells Fargo did submit a request from the receiving financial institution to have the funds returned. This has not happened.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89134
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I did not receive my class action settlement from Wells Fargo for being overcharged on ATM fees and higher interest rates on my debit card and on my credit card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33801
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Wells Fargo has opened accounts in my name more than once! Both times I received correspondence about a new account in my name. I called multiple times and still and still and to go into the branch more than once to resolve the issue. I have not had a Wells Fargo account in at least a decade!!!! When I did have a account with Wells Fargo I was constantly over charged to point of getting refunds years after I closed the account!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 24019
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A