Date Received: 2023-05-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Wire fraud issue. Pushed {$25000.00} on XX/XX/XXXX. This was reversed. Someone fraudulently posed as a partner company and invoiced our company, XXXX XXXX. We pushed {$25000.00} again on XX/XX/XXXX as the scammer indicated they had provided the wrong account. This payment went through. We have not heard back as they indicated we would in 10 days after requesting a recall. We need help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94062
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I ordered shoes from a company called XXXX XXXX in the amount of {$5300.00} on XX/XX/XXXX. I returned the shoes after deciding that I no longer wanted them and regretted the purchase and used the return label provided to me by XXXX XXXX the courier was XXXX. After returning the items, I checked in on my tracking a week later and noticed that the package was not going to the correct place and ended up becoming lost. Throughout this time I kept constant communication with XXXX XXXX regarding my refund. They kept telling me to wait 7-14 business days from the day I made my return. After the 14th business day and still no refund I asked again and the tracking then showed that my package was lost and/or the courier was disposing of it. After alerting XXXX XXXX of this, they said they would file a claim with XXXX regarding this issue, but they would not be refunding me if they did not receive the return. They told me to wait another 7-16 business days this time. After the 16th additional business day, XXXX XXXX told me that XXXX denied their claim and stated that I would now have to file a claim with XXXX or with my bank for the funds. Additionally, throughout this whole process, I was constantly having to contact XXXX XXXX every other day for an update. I filed the claim with my bank and was forced to wait another 30 days for them to investigate and if after the 30 days they did not receive a response from the merchant they would process my chargeback and I would receive my funds back. After the 30 days, and providing all the information to my bank showing the email threads with XXXX XXXX, tracking information and that XXXX lost my return package. Mind you my bank did not make any effort to contact or update me throughout this process, I had to call every week. They finally told me that this issue is not theirs and there was nothing they could do for me and that I would have to file a claim with XXXX the courier. EVEN THOUGH, the label was provided to me by the merchant they said they could not force the chargeback since the merchant did not receive my return which THEIR courier of choice lost in transit. After reaching out to XXXX to file claim, XXXX would not allow me to file a claim because the merchant already opened up 2 claims on this tracking ID and that was their limit. XXXX also stated that this was an issue that I would have to resolve with the merchant because THEY provided me with the return label. Now I am at a standstill with XXXX XXXX, XXXX, and Wells Fargo all pointing fingers at each other while I am short {$5300.00} AND the shoes that I already returned and didn't get my money back for. I am short the money and the product because of XXXX losing my return package. I am filing this complaint against Wells Fargo for not following through with my chargeback and getting my money back, when I did everything I had to do on my end, from returning the products which the merchant-chosen courier ended up losing, to filing a claim with XXXX XXXX for not issuing my refund, and filing a chargeback with Wells Fargo which they are refusing to get my money back for me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92071
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: Wells Fargo closed a credit account on XXXX XXXX, 2016 and it's still reflecting on my credit report despite it being overly old.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97080
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: These scumbags once again sent mail here to DEAD ENTITIES/LEGAL FICTIONS. They have recieved XXXX insurance money ... now they can get the XXXX out of my life or each month they'll get a XXXX claim/FEE for IDENTITY THEFT, Administrating Property ( XXXX & XXXX ) without Right, Consent or Contract & Loss, Injury and Harm.. EVERY piece of mail sent here ... a {$300000.00} TORT will be filed. WELLS FARGO has committed FRAUD that they want to ignore and multiple CRIMES under 18 USC 242 .... this abuse will not be tolerated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: WELLS FARGO DEALER SVCS refuses to delete an unverified unauthorized fraudulent account from 3 major credit Bureaus. I have disputed this account multiple time dating back to XX/XX/XXXX After contacting Wells Fargo it seems that this is a joint account. I informed them that I did not signed for a car and asked if they could show proof of me signing a contract and they have not provided it to this date. The loan account is {$53000.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08081
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Description : Due to the current situation, we are trying to cut on expenses. Our Escrow payments for our Mortgage is one of them. We have reached out our bank WELLS FARGO to cancel our private mortgage insurance ( PMI ). We have received a letter from them stating that we have 3 options for this. XXXX. Wait until PMI is removed automatically until reaches the scheduled termination date. XXXX. Cancel PMI using original property value when the mortgage reaches 80 % XXXX. XXXX. Cancel PMI using a new property value showing significant improvements that increase value of property. We decided that only option 3 was suitable. To move forward with option 3, we, the homeowners, should order an appraisal through XXXX, which is the designated appraisal vendor. The price of the appraisals start at % XXXX for single families. Wells Fargo also stated that XXXX is an independent certified appraisal vendor who is not affiliated with the customer or them. My complaint is : XXXX. Why as a Homeowner we do not have the option to choose our own appraisal company. Wells Fargo is known for XXXX business and we do not trust them XXXX. Why Wells Fargo does not provide to homeowners more then one appraisal companies. How confident I can be that XXXX is trustworthy company when there are no reviews, and no one video in XXXX XXXX. XXXX. Why is so expensive this appraisal when is usually no more than {$300.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 762XX
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I have personally and on several businesses been using Wells Fargo Banking for over 30yrs without flaw and through businesses up to XXXX per year. I have received a notice on XX/XX/XXXX that ALL of my accounts are being closed without notice due to a " reviewed account relationship and a connection with Banks responsibilities to manage risks ''. I have 2 LLC 's and a personal and all funds will be frozen on XX/XX/XXXX. I have never written a bad check nor have deposited bad checks in the entire 30+ years. And just like that I am being targeted. What is the REAL REASON Wells Fargo? Are you next in line of bank failures?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MT
Zip: 596XX
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Getting a credit card
Subissue: Problem getting a working replacement card
Consumer Complaint: On Wednesday, XX/XX/2023, I discovered an issue with my newly opened Wells Fargo credit card. I had supplied all correct information, including my Social Security Number ( SSN ), during the application process, but I couldn't locate the card or its balance within my existing Wells Fargo account, which also includes a connected checking account. When I called Wells Fargo 's customer service for clarification, they informed me that the card had been incorrectly registered under a different SSN. I was transferred to a specialist and had to wait on hold for several hours. The specialist confirmed that Wells Fargo had made an error and the card was indeed registered under a different SSN. They assured me that they would send a form within 10 business days, which I would need to fill out and return to correct the SSN associated with the card. As of today, Thursday, XX/XX/2023, I have not received the form that was promised. I am greatly concerned due to the potential implications for my credit history and the risk of identity theft or fraud caused by Wells Fargo 's error. The lack of prompt action to rectify this mistake further compounds my concerns.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11358
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I recently got scammed by a friend. I was in need of some financial help, so he wrote me an echeck. I thought the check was legit turns out it was not, and he was part of a new scam. Unaware of this and being too trusting I deposited the check, only to receive an email that my bank accounts are closing, as a result of this my credit score dropped significantly. This all occured on XXXX XXXX, 2023. I asked the bank to keep my account open as I am a victim of a scam as well, I have a constant deposit into the bank and good standing with them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60654
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Please note it is necessary for me to provide personal information for a clear description. Case details : XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX Sale price : {$290000.00}. Mortgage : {$280000.00} Interest rate:7.75 % Down payment : {$14000.00} Wells Fargo Loan XXXX XXXX obtained a mortgage for XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX on XX/XX/XXXX for {$280000.00}. Under predatory lending from Wells Fargo, I was given an interest rate of 7.75 %. I was able to fulfill mortgage payments from XX/XX/XXXX to XX/XX/XXXX. After this I started looking at loan modification options with Wells Fargo, but I was improperly denied mortgage modifications. I was XXXX on XX/XX/XXXX. Problem : I am one of the affected consumers who was foreclosed by Wells Fargo wrongfully in XXXX. Various Attempts to get help in obtaining a loan modification : I reached out to Wells Fargo Home mortgage at least XXXX times unsuccessfully without getting a loan modification. As I attempted to work with Wells Fargo, I started seeking other remedies to retain my home. Below are the multiple entities I reached out to from XXXX. Note : XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX are no longer in business. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX. Here I worked with XXXX XXXX, who defrauded me of {$550.00}. XXXX XXXX XXXX located at XXXX XXXX XXXX, XXXX, NJ XXXX. Here I worked with XXXX XXXX but I did not receive any help. XXXX XXXX XXXX XXXX XXXX business in XXXX. XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX I worked with XXXX XXXX XXXX from XXXX and I was defrauded a total of {$11000.00}. I signed up with XXXX XXXX XXXX and paid {$2000.00} as the initiation fee. For XXXX months, I was working with XXXX XXXX in the XXXX XXXX XXXX XXXX, paying $ XXXX monthly in hopes of saving my home from XXXX and obtaining a loan modification from my servicer paying them a total of $ XXXXThe agent, XXXX had me meeting with her on a weekly basis. I live in XXXX XXXX, and I was commuting to XXXXXXXX XXXX for various months in hopes of getting loan assistance. I came across this new release recently after years of being defrauded-confirming they were a scam. XXXXXXXX XXXX XXXX Wells Fargo : I contacted Wells Fargo on Friday, XX/XX/XXXX, at XXXX at XXXX to report this. This is the line for Wells Fargo specialized customer care and resolution. I connected to a female, named XXXX. My XXXX was assisting me with the agent, she was not helpful. When I asked her to confirm my address and email, she proceeded to verify my XXXX address and ignored my request to confirm my address saying that anyone who was affected by this has already been contacted. People think this is a new settlement, but it has been going on for years okay and she ended the call. I called again that Friday XXXX, this time pressing option # XXXX for XXXX. When connected to the XXXX line, agent XXXX answered the call and told me that he only spoke English and that they do not have a XXXX speaker line. XXXX reiterated that anyone affected would be contacted by mail but when I asked him to investigate my case. he didn't make the attempt to. Though the message clearly stated to press option # 2 for XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A