Date Received: 2023-05-21
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: To quicky explain, I went to Wells Fargo to apply for a credit card and they denied Me. For their own reasons I have been financially cast aside and lost at sea, dealing with Wells Fargo as a banking institution. Their practices have proven to be discriminatory toward their indigenous abOriginal American customers, I see.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10001
Submitted Via: Web
Date Sent: 2023-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-21
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: Got behind a few payments, and without any heads up card was repossessed with purse, laptop, tools, radar detector, everything inside of it upon finding out who repossessed it we showed up to get our personal items out of it and found that quite a few things were missing the laptop purse, XXXX sunglasses, an radar detector were all stolen along with quite a few tools and the tow truck driver said he didn't even know who picked it up. We contacted Wells Fargo. They told us that it was unable to be reinstated no matter how much we could pay and that since it was repossessed, there was no way to get the car back unless we paid it in full the entire owed amount on the loan plus the repossession fees, and all this other charges and everything and they didn't help us at all with anything about the stolen items in fact, we never got anything from them not from Wells Fargo not the tow truck agency no one helped us and we didn't have a vehicle. I come to find out that there was a class action lawsuit against Wells Fargo, that they lost due to they are unfair practices with car loans and repossession fees. In terms I have not been contacted by Wells Fargo but I am I am sure that I should have been a part of that settlement and I don't think they did their due diligence and trying to contact me, nor wanted to pay me for anything that I didn't fight for first.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78218
Submitted Via: Web
Date Sent: 2023-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: I believe I have been harmed by illegal activity involving malicious software on my XXXX devices. I will be turning in the XXXX devices to the XXXX XXXX for an exchange. This has been an ongoing process since XX/XX/ in which I have been investigating on my own behalf. I am proceeding with the further steps to take action in this case. I would like to dispute all accounts with balances that have been deemed as Charge-Off Transactions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89149
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Struggling to pay your bill
Subissue: Credit card company won't work with you while you're going through financial hardship
Consumer Complaint: My longest credit card is with Wells Fargo but it was a college card so they told me to open a new account to keep my credit history. I did and then they automatically renewed my old card to a new non-college account and my credit took a hit and now I have two credit cards. I went into financial hardship and tried to make the payments but couldnt afford them. WF didnt help even when I asked for help and my cards were maxed out and reported to collections and tanked my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80205
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On the XXXX of XX/XX/2023, I was paid by my job and I went to the post office to buy a money order to pay my rent and the next day in the morning on XX/XX/2023 when I woke up to get ready for work my money was gone, I got an alert that my account was declined and I hadnt used my card. There were 5 transactions, one for {$200.00}, {$100.00}, {$50.00}, {$25.00} and {$12.00}. These were XXXX XXXX transactions which I dont use or have XXXX XXXX and the names showing up on my account show XXXX XXXX and XXXX XXXX which I have no relationship with or know these people. I called my bank right away and filed a claim and waited and on XX/XX/XXXX I was told my claim was declined to contact XXXX XXXX and file a claim so I did and XXXX XXXX couldnt help me because I dont have an account with them. I want my money back its not fair that I live check bu check and I rely on every dollar to pay my rent and my bank wont do anything, this makes me emotional and sad and stressed and scared that Ill have more money stolen. I need that money back its not a lot to some people but for me its money I need for food and rent and water.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95112
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: Hi Wells Fargo Support Team- I noticed several fees on my Wells Fargo account that I would like to ask for a refund on. I have been a loyal customer of Wells Fargo and hope to continue, but these fees are becoming really frustrating .... Especially when there are now so many fee-free banks and its been such a tough year! Can I get a refund on the {$97.00} from my transactions below? MONTHLY SERVICE FEE - XX/XX/XXXX - {$5.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} MONTHLY SERVICE FEE - XX/XX/XXXX - {$5.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} MONTHLY SERVICE FEE - XX/XX/XXXX - $ 5 MONTHLY SERVICE FEE - XX/XX/XXXX - $ 5 MONTHLY SERVICE FEE - XX/XX/XXXX - {$5.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} MONTHLY SERVICE FEE - XX/XX/XXXX - {$5.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} MONTHLY SERVICE FEE - XX/XX/XXXX - {$5.00} NON-WELLS XXXX ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} MONTHLY SERVICE FEE - XX/XX/XXXX - {$5.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} MONTHLY SERVICE FEE - XX/XX/XXXX - {$5.00} NON-WELLS XXXX ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} Thanks a ton, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85364
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check from my XXXX XXXX Account into my son 's Wells ' Fargo Account on XX/XX/XXXX.. ( I also have several Wells Fargo accounts and have been their customer for over 20 years-my son 's account and my Wells Fargo accounts are linked in Wells Fargo ). Wells Fargo put a 10 day hold on the deposit saying XXXX XXXX indicated they may not honor the check. I contacted XXXX XXXX and they said no such thing, in fact they released the funds to Wells Fargo the same day i made the deposit and they never indicated they were not honoring the check. Wells Fargo lied and i called them back on it and requested they put the money in my sons account immediately, since they had the funds. They would not do it. The funds did not show up until XX/XX/XXXX and now when i go into the my son 's account that deposit is dated XX/XX/XXXX, like they never put a hold on it. They held onto the {$3000.00} and used for their own purposes for 10 days. They had the money and they lied about why the hold was on the deposit. And now they are adding to it by back dating the deposit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19403
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I Have been a victim I have had someone use my identity with different names, addresses and information. I need this to be investigated and fix immediately
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17011
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened a checking account with XXXX associated with a bonus offer of {$320.00}. Although I met all the requirements, I received {$300.00}. I called customer service, but they didn't know why and also did not resolve the issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19468
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: On XX/XX/2023 XXXX and XXXX XXXX on behalf of Wells Fargo filed a lawsuit to attempt to collect a debt not owed as a result of identity theft. On XX/XX/2023 Wells Fargo attempted to validate the debt through case number XXXX regarding the account ending in XXXX. Through the debt validation process, Wells Fargo confirmed the debt was a result of fraud and I was not responsible for the amount in question. The creditor, Wells Fargo has removed this item from my credit report, but XXXX and XXXX still have a lawsuit and are continuing to collect on a debt that is not owed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28786
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A