Date Received: 2023-05-19
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX home mortgage loan from wells Fargo. XXXX I had some legal issues that required me to spend some time incarcerated. I wrote wells Fargo a certified letter from the county jail asking to modify my loan as I would be integrated for a while. I had my wife call numerous times just to be told they couldn't discuss my loan with her since she wasn't on loan. My wife couldn't afford to pay the whole mortgage as she was a home maker and I the bread winner. She had to move out and when I got out I had lost everything. House, cars, my family. I have been homeless ever since with a few places I have rented since. This foreclosure killed me, my credit and my stability. Had they just worked with me to stop this foreclosure my life would be a lot different today. I purchased this home in XXXX at XXXX $ it's now valued at XXXX XXXX I believe that's half a XXXX dollars on damages.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80221
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Wells Fargo knows that an employee with their company makes me throw up. However, whenever I call their Executive Office phone XXXX, even though I tell the person that answers the phone that XXXX XXXX makes me throw up, they send me to him anyway. Before they send me to him, I ask to speak with their manager. The person who answers the phone always refuses to allow me to speak with their manager. They just send me to XXXX XXXX anyway. Then XXXX XXXX refuses to allow me to speak with his manager, XXXXXXXX XXXX. The last person that sent me to XXXX XXXX and refused to let me speak with his manager was XXXX XXXX. I am requesting that our unjust foreclosure be assigned to someone else. I should not have to talk to someone that has given me improper and incorrect information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Wells Fargo stole money from my account for years as well as taking fraudulent fees. I've been waiting to be made whole ... Now, Wells Fargo executive " XXXX '' says I need to do the investigation, to provide her with info, about the crimes they committed. ( Info that wells Fargo has ). The USA government ordered them to stop robbing their customers and pay them back. They won't tell me what department to contact nor will they give a reason and summary of a recent fee reversal. Add though giving me a couple XXXX dollars unannounced or agreed upon, is my settlement, I have had absolutely no contract from wells Fargo, so I called them, a case number has been issued. I spoke with a awful woman who ... XXXX... turned crazy on out phone call ... and wouldn't answer my questions. *A RECORDED PHONE CALL*. I have tried so much to get them to do the right thing... I need help. They are trying to brow beat me into submission, I'm XXXX and can't take it anymore. I just want to be paid back nothing more, now less.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 565XX
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: Account closed due to unauthorized transactions and fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29579
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/XXXX, I purchased a flight with XXXX for XX/XX/XXXX from XXXX XXXX to XXXX. As per XXXX 's booking policy, I expected to receive a booking confirmation within hours of making the purchase. However, I did not receive any confirmation from XXXX and became concerned that my booking may not have gone through. In light of this, I decided to rebook my flight directly with XXXX XXXX to ensure that my travel arrangements were in order. I promptly canceled the XXXX flight over the phone and purchased a new one with XXXX XXXX on the same day. Despite my efforts to cancel the XXXX flight in a timely manner, I have not received any confirmation of the cancelation from the company. I received a booking confirmation 5 hours and 15 minutes after booking the XXXX flight. Furthermore, I have attempted to contact XXXX multiple times through their customer service channels, but have yet to receive a response. I contacted my credit card company, Wells Fargo, to file a dispute, which I eventually won on XX/XX/XXXX. They gave me a full refund of the disputed amount of {$980.00}. Today, on XX/XX/XXXX, XXXX charged that same credit card again for a new amount of {$600.00} without my authorization. They sent me an email saying that they contacted the airlines and I was a No show 3 months after the dispute was settled. I opened a new dispute about the same issue that same day, and am currently waiting to see what happens.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89052
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/17 went to local Wells Fargo Bank to pay arrears. I presented my check to Cashier who tried to enter into computer with fail, at which time she asked a senior clerk to try, again to no avail. I was referred to an upper level employee, possibly the Manager or Assistant. At this time he tried to process the payment and upon being unable, called the main office in Texas I believe he said. He had a phone call which lasted a couple minutes and upon ending the call he apologized first, and told me he was not allowed to accept payment. My original Account number was XXXX and the company changed it, I called and asked questions but was told the Company changed everyone 's account numbers. This company has been shady since the beginning.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 325XX
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: In his responses to my complaints against Wells Fargo, XXXX XXXX wrote down my IRA account number wrong. It does NOT end in XXXX! Hes from the top office that handles consumer complaints, but he cant even get the simplest fact right. How incompetent is he!! He also lied about my original request : I did NOT request the funds to be wired to Wells Fargo, like he has claimed. Instead, I requested a direct transfer of IRA funds from XXXX XXXX and wanted it to be done exactly the same way as it was done in XXXX, when XXXX XXXX sent a check to WF. Its been more than 3 months since I first requested the transfer, and Wells Fargo has CHEATED me every step of the way in order to delay in getting the funds. They have lied to me dozens of times in order to cover up their delays & fraud ; and they have refused to compensate me for the loss of interest. Their pattern is clear : First, cheat the customer, then cover up with lies ; When the customer complains, they send letters saying theyll respond in 10 days or longer, then they deny wrongdoings by making more lies. Ive talked to them for at least 15 times and have given them every chance to correct their wrongdoings, but it took them 3 months to finally correct the contribution to a direct transfer, which should have been done right away! I have lost more than a months interest because of their delays, but they refused to compensate me for it. Its NOT acceptable!! When I first requested the transfer, the interest rate was 4.17 %, with an annual percentage yield of 4.26 %. I called Wells Fargo on XX/XX/XXXX and asked for an increase of the interest rates because the fed has raised it and 2 other banks have a 4.25 % rate. In their response to me dated XX/XX/XXXX, they increased it to 4.18 %, with annual percentage yield of 4.27 % and applied {$0.00} to my account. They seemed to think that I should be satisfied with a compensation of {$0.00} for the loss of interest, which is pathetic!! It costs more than that to mail the letter! ... After I had the transfer request faxed on XX/XX/XXXX, I didnt hear from WF for more than 3 weeks so I called them on XX/XX/XXXX. A banker said that the funds were not here & wanted me to call XXXX XXXX! I asked, Why didnt you call them? And he said, We cant call without your authorization. I said indignantly, I signed the request form and have given you the authorization! Its YOUR job to call them and get the funds! But he refused to do so & said, If you want to know where your money is, you have to call them. I realized later that Wells Fargo has intended to make my account a 60-day rollover which I have to bear tax consequences. Even though XXXX XXXX has written a check directly to Wells Fargo for the benefit of me, which was a direct transfer, Wells Fargo still made the contribution as a rollover on the receipt. This means that Wells Fargo has intended to cheat, and did cheat me in the very beginning!! When I complained about it to OCC, Wells Fargos XXXX XXXX sent me a letter in response, & in it she still called it a rollover & has lied about other things too ( See ID # XXXX ). She also lied about combining the accounts, saying that During a call with us, the banker advised you to give us a call back to get the accounts combined with the rates available at the time of the call. But thats not true! When I called on XX/XX/XXXX, the banker offered to have the other 2 IRA accounts combined into the new one and earn the same interest rate of 4.17 % as the new one does. The other 2 accounts rates are 3.45 % and 3.46 %. Had WF honored this offer, I would have earned around {$160.00} in interest. But XXXX lied about this offer & changed the interest rate to the rate at time of call, which will be lower than 4.17 % for sure! This shows that Wells Fargo doesnt honor their own promises & is not trustworthy! Theyre also very greedy & dont care about the customer or their complaints!! Every letter in response to the complaints is filled with lies in order to cover up their fraud. In their letter dated XX/XX/XXXX, they said that the original receipt was posted as a Direct Rollover, which is a lie! Because it was posted as a Rollover!! Even though they corrected the contribution to a Direct Transfer, they lied about the Rollover & covered it up with a Direct Rollover! Then on XXXX, banker XXXX called it a rollover again!! It wasnt until XX/XX/XXXX did they finally correct it to a Direct Transfer!! But even in that response, XXXX XXXX has lied about my original request & has written down the wrong account number! He also refused to compensate me for the loss of interest. This is another example that shows Wells Fargo doesnt care about the customers complaints! They also have NO intention of paying for the loss of interest because of their deliberate delays & fraud, unless its the minimal amounts of {$0.00} & {$50.00}. Theyre too cheap & greedy!! Worst of all, they have tried to steal my funds : When I called Wells Fargo on XX/XX/XXXX, banker XXXX asked me what form I have signed, and I said its the direct transfer form. And she said, Is it to liquidate the entire balance? And I said, NO! Its to transfer partial of my funds. She already has the form in the computer & knew exactly what I have signed for, but she deliberately misled me! I realized right away how evil her question was : She was testing me to see if I knew what I was doing. Because I still had some funds left at XXXX XXXX at that time, had I said it was to liquidate, I would have lost all those funds! So I said indignantly, You cant falsify the paper and forge my signature!! She said no. Obviously Wells Fargo has intended to steal my funds at XXXX XXXX by possibly forging the form & my signature. They have the criminal minds!! It was a very scary moment and I still feel apprehensive when I think about it now! Wells Fargo has caused me a lot of stress XXXX XXXX & loss of sleep, and has wasted a lot of my time & energy. Ive been worried sick of my funds & tax consequences. I absolutely dont trust Wells Fargo with my assets!! Its been more than 3 months since I first requested the direct transfer, which should have been done immediately, but Wells Fargo still hasnt fixed the problem yet! Its absolutely NOT ACCEPTABLE!! I strong CONDEMN their fraudulent & criminal actions, and request that they compensate me with {$400.00}, non-negotiable, and deposit it into my checking account ending in XXXX IMMEDIATELY!!! Otherwise I will take Wells Fargo to court!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 548XX
Submitted Via: Web
Date Sent: 2023-05-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-20
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: To who it XXXX concern ..since XXXX i had problems with my mortgage with wells fargo my problems are fees that i did no authorize adjustable rates when trying too modify or refinance my mortgage pictures taking for insurance with out me noing it and being charge for years forced insurance policys. insurance claims denied because storms trees hitting my home placing extra fees to mortgage when my payments were on time and constant calls about going into forcloser i lost the property at XXXX XXXX XXXX XXXX il XXXX XXXX .. and high taxes when property value never match with taxes applied my XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX il XXXX wellfargo mortgage company is my old lender
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60649
Submitted Via: Web
Date Sent: 2023-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-20
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I had hundreds of dollars of unauthorized charges from XXXX. I first tried to deal with XXXX and they only ended up refunding two charges. So I called Wells Fargo and to dispute the charges because they were unauthorized. They were suppose to get back to me in two weeks.. they did not. Just closed the dispute without telling when I was expecting to get at the least a provisional credit. I gave them any evidence and dates they asked for but I was told when I finally called to check on the status that they were not going to do anything about it. My entire bank account was drained.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29579
Submitted Via: Web
Date Sent: 2023-05-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-20
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: I have numerous times, stating the day I opened the account, that I did not want to be able to overdraft, yet it happens all the time and then Im charged overdraft fees like crazy. I have repeatedly with customer service asked this to be rectified and they make excuses and say they will fix it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29579
Submitted Via: Web
Date Sent: 2023-05-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A