Date Received: 2023-05-21
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Well Fargo has not refunded me the correct amount they let a transaction go threw my account with no accountability.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78641
Submitted Via: Web
Date Sent: 2023-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-21
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: When I open my checking account Wells Fargo force me to open my son a saving account when he was XXXX years old.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92841
Submitted Via: Web
Date Sent: 2023-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-21
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My XXXX XXXXXXXX XXXX XXXX, and I, XXXX XXXX were forced into foreclosure in XXXX XXXX on XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. The Mortgage XXXX is XXXX XXXXXXXX. As of XX/XX/XXXX XXXXXXXX XXXX XXXX XXXXXXXX made us aware that Wells Fargo submitted an insurance claim on the property due to fire damage. They submitted the claim on their own accord and our short sale team has been unable to locate the claim or when it was processed. We have been instructed receive the insurance check and sign it over to Wells Fargo and mail it back to them. Wells Fargo will then process the check to go along with the short sale. I think it is fraudulent of Wells Fargo to submit a claim on a home for fire damage when XXXX nor XXXX XXXX have been made aware of any recent incidents on the property. XXXX of both owners visits the house and neighborhood regularly. I do not trust the intent of this foreclosure and would like Wells Fargo to be investigated for fraudulent activity within this XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-21
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: XXXX XX/XX/2023 I've been banking with Wells Fargo I continuely get charged overdraft fees when I have overdraft protection! I've also submitted several applications fir credits cards, business & home loans as I am a XXXX XXXX XXXX veteran but I am continually denied. This seems as if I am being racially and biased against!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 12550
Submitted Via: Web
Date Sent: 2023-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-21
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Yes a complaint t has already been filed in which I only received a letter stating more time was needed in this issue. I did not know of any certification of identity needed until I opened this website to find out the outcome of this complaint. I am requesting more time to verify my identity due to never receiving the request for my issue in the first place. Still XXXX was taken from my account illegally but by who? Surely not myself. Wells Fargo is XXXX insured do what happened to my money? And why was my account closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94533
Submitted Via: Web
Date Sent: 2023-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-21
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Wellsfargo branch in XXXX, CA, around XXXX open new account in my name without my permission. After I told the customer service i do not need to open another account, they insisted to keep my new account open. I left of the Wellsfargo bank, believed they closed my account, but they didn't. After I went back to the branch many times, finely they closed my account.
Company Response:
State: CA
Zip: 943XX
Submitted Via: Web
Date Sent: 2023-05-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, I became a victim of elder fraud. This economic crime occurred when I was attempting to create an account on an XXXX website. A message accompanied by a loud voice popped up on my computer, telling me not to touch my computer. The page on the screen had a XXXX banner with a telephone number. The loud voice instructed me to call. I panicked, called the number, and then quickly hung up, but within seconds my phone rang. A male voice with an XXXX accent told me he was an engineer from XXXX, and immediately provided XXXX credentials. He said my computer had a virus, but he could help me. I hesitated but he showed me statements with wire transfers from my financial accounts with XXXX, XXXX XXXX XXXX and Wells Fargo which I had not initiated. The hacker said he could help me retrieve the money but I needed to approve the transfers so they could deposit money back into my accounts. I questioned the logic. As we spoke, I could see more transfers of large sums of money being processed. The hacker told me my banks would be calling to confirm I had made the transfers and that he would tell me what to say to release the money. XXXX, XXXX XXXX XXXX, and Wells Fargo called to question the wire transfers while the man stayed on the line, typing on my screen what he wanted me to say. He instructed me to say I knew the people in XXXX who were getting the money. He sent me this information to print out in case bank questioned details : NAME : XXXX XXXX Accout : XXXX ( male ) Bnak name : XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX Address : XXXX XXXX, XXXX & XXXX, XXXX XXXX XXXX XXXX XXXX , XXXX XXXX XXXX XXXX : XXXX XXXX XXXX : XXXX Date : XXXX ID : XXXX Zip Code : XXXX Address : XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX and Wells Fargo accepted my explanation , fortunately XXXX XXXX XXXX refused to release any money. The man on the phone instructed me to go to a XXXX branch and demand the wire transfer be released. When I arrived, the XXXX XXXX XXXX representative told me they could not release my money because the transfer was processing. She told me Id have to return the following day. I told this to the man on the phone, who insisted that I demand money be released immediately. The XXXX representative questioned me some more and then told me I was a victim of scammer fraud. She advised me to contact my financial institutions immediately. I disconnected the call with the hacker and drove across the street to a Wells Fargo office. The WF agent told me to go home and contact the office by phone because they were backed up with clients and it was also time to close. I went home and contacted all financial institutions immediately. The hacker kept calling but I did not answer. When I contacted XXXX, they told me they suspected the transfers were fraudulent and assured me they still had time to stop the wire transfer, but when I contacted Wells Fargo, they said it was probably too late. They refunded a fraudulent XXXX payment but declined my fraud claim for the {$25000.00} wire transfer even though the transfer appears to have been released on XXXX XXXX, XXXX. Wells Fargo informed me that I would have to file a claim through small courts in XXXX XXXX, even though they have the bank address and information where my funds were deposited in XXXX. This is information on my statement : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX XXXX XXXX XXXX XXXX XXXX Its been almost six months since this incident occurred. Life has become more turbulent with time. I was recently diagnose with XXXX and am under treatment, as I take care of my XXXX mother. Im not asking to take anything from Wells Fargo, except what belongs to me. Aside from the financial loss, I am devastated by the lack of accountability by Wells Fargo. Financial institutions are very familiar with this economic crime and much more versed than elder clients who entrust them with our money. I believe Wells Fargo staff had enough time to stop this transaction. I am requesting they be investigated for failure to stop this economic crime.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33916
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit Reporting act Wells Fargo Dealer Services, have violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on an account under an open end consumer credit plan as late for any purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30078
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Hi, To summarize : 1. I required a NY State Inspection Emissions test 2. I paid a mechanic located at an XXXX that offered to conduct my test once certain criteria was met 3. The mechanic has since disappeared and could not finish my service. 4. Wells Fargo denied my claim despite a provided invoice and first time raising a dispute chargeback in my years of banking. Claim is decision is attached with email support.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11221
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-20
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: This bank is a disgrace. i have been complaining about abusive fees since 2022 and they only refund me XXXX dollars???? AN ABSURD, a disregard for the customer. they want to shut us up. Wells Fargo, look at my statements from 2022 until now and see how many fees I've paid, these are abusive fees. how dare you give me back ONLY XXXX dollars???? this is absurd, terrible treatment, they treat the customer like an XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98034
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A