Date Received: 2023-05-28
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: LISTED COMPANIES IN REPORT # XXXX, XXXX AND XXXX NEED TO BE APPRAISED OF THIS SITUATION OF IDENTITY THEFT.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-27
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Nothing happened and CFPB side with the bank and closed out my complaint What happens now? You dont need to do anything else. The complaint process is complete. We have taken the following additional actions on your complaint : We added your complaint to our Consumer Complaint Database Your feedback, and feedback from others, helps us understand how companies are addressing concerns raised by consumers in their complaints. We will also share feedback with the company. We have also shared your complaint with the Federal Trade Commission, which will add your complaint to its database for state and federal law enforcement agencies. We appreciate your participation in the complaint process and your feedback on the companys response. Both are important to us and to other consumers who may have the same issues and concerns.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92405
Submitted Via: Web
Date Sent: 2023-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-27
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My Debit Card was lost or stolen around XX/XX/2023. I did not know that it was lost/stolen due to being VERY sick, to a point that I had to be XXXX, then I was released to my daughter house in XXXX, MN. Then few days after I was released I was diagnosed with XXXX, and due to my age and health condition it was very hard. Then on XX/XX/2023 I had a XXXX on my XXXX, and I couldn't XXXX XXXX for almost 2 weeks. I did email copies of my Hospitals and Clinics visits to Wells Fargo Fraud Department to show that I was at a healthcare facility almost daily for 3 months. Once I felt better and was able to go back home on XXXX, I checked my Wells Fargo App and saw SO MANY transactions on my account that I did not do. I looked for my Debit Card, and couldn't find. I called Wells Fargo Customer Service, and they transferred me to their Fraud Department, and they closed the Credit Card on XX/XX/2023. However, they still authorized some Transaction on the CLOSED DEBIT CARD until XX/XX/2023. Wells Fargo refused to credit my account back the money that was stolen from my account. They gave me several excuses. I filled a police report, and it was investigated by a Detective and found that I had ID theft. I called Wells Fargo Fraud Department again and was told a case XXXX XXXX in an amount over {$2200.00} was closed without any action from the bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55416
Submitted Via: Web
Date Sent: 2023-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-27
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Over the last two days, I've tried to send money via XXXX for the first time. I entered the person receiving it without a problem. There was first an issue with the amount I was sending but I received an automated message telling me I couldn't send more than {$1000.00} so I at least could adjust to that. I tried to send {$1000.00}. I received a code via text but couldn't enter it in the required box -- every time I tried, the screen flashed. The first customer service person told me it was a browser problem and asked that I try another browser. I tried two more browsers with the same result. The second customer service person gave up, but said there now appeared to be a fraud alert on my account that hadn't been there before. So I was changed to the fraud group. After many questions an explanations -- one of which was why I was trying to sign on from different browsers so close together in time -- the fraud alert was cancelled and I was assured that everything in my account was going through and would not be held up. Then I went to tech support and after several unsuccessful interventions, we appeared to get XXXX working. I went back to customer service and they confirmed nothing would be held up and that the {$1000.00} had been sent and that I could send another {$1000.00} today. The transaction posted this morning. The recipient didn't get the money. I went on again today and found the transaction had been deleted and eventually found a note that it had been cancelled. I tried to send another {$1000.00} again. The system failed again and I was back with customer service. I'm told the limit is not {$1000.00} but {$990.00} and I should try that. I did, and it might have gone through, but the message says it is pending. That happened yesterday as well but customer service said it wouldn't be an issue since the fraud alert had been lifted. I asked why I should believe anythng any one from Wells Fargo says and asked that a human being call me if the latest transfer was cancelled. That was seen as unreasonable, first by the person I talked to and then by his supervisor. She said I couldn't hold them accountable for the answers they give me. Out of all of these events XXXX me off, that was the silliest and least professional. I still don't know if the system is working, And while the individuals I'm talking to are frustrated -- certainly with me and perhaps with Wells Fargo as well -- no one will take responsibility as an organization.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30039
Submitted Via: Web
Date Sent: 2023-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-27
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Ive long since left Wells Fargo but I do want this to be on record since I didn't know I could file a complaint. When I was a college student in XXXX, I was pressured into getting a credit card as I had no money and no steady income. I was told I would be assisted and helped out throughout the way but I wasn't informed that I had to pay it back ( I was very misinformed about how credit cards worked but still was talked into opening one ). Being a special needs college student I couldn't get a job and I didn't have family support so I had no income or way to make payments on my card. I had considered using my tax return to pay off all of it even if it would leave me with nothing. But I was told not to by the person who was helping me manage at the time. It took about a year of trying to ignore the problem because I called and tried to get something established but the person I talked to seemed to not believe anything I said regarding why I'm unable to manage this card and I was told that theres no point in closing the account because it won't stop the fees and charges from coming and nothing could be done. I had daily anxiety and panicked every time I considered checking my bank account. It took another adult to get me somewhere with the account after calling multiple times. I knew nothing and regardless, they didn't warn me of anything I encountered and pretty much told me I was screwed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 841XX
Submitted Via: Web
Date Sent: 2023-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-27
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: My account was closed for unspecified reasons.and I never received my deposit funds from my closed account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60612
Submitted Via: Web
Date Sent: 2023-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-27
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: This is stated under resolution requested.. As I simply want my monies returned, and hard copy of all, requested documents mailed to m, at my home address.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 310XX
Submitted Via: Web
Date Sent: 2023-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-27
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Hello, I applied for a secured credit card with Wells Fargo in XXXX. During the application process I paid a security deposit of {$300.00}. I never used the card an the account was subsequently closed by Wells Fargo. I have not received the {$300.00} XXXX paid as secured deposit and all attempts to get this have been unsuccessful. Would be grateful for your kind assistance in getting this back. I have now moved out of the XXXX and live in the XXXX. I can not find the card number of my credit but have added my old debit card number with Wells Fargo to help in locating my account. My old Wells Fargo checking account details are as follows : Routing number : XXXX Account number : XXXX Kind regards, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-28
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: There are 2 different companies that I want to put a complaint against. The first is the company of the ATM company inside the XXXX XXXX at XXXX XXXX XXXX XXXX XXXX TX XXXX. I took out XXXX XXXX from my debit card that belongs to Wellsfargo. After I used this ATM someone duplicated my debit card and was able to use copy the card number and pin. This took place on Tuesday at XXXX XX/XX/2023 and then Thursday at XXXX XXXX I received a text alert that my account had a possible {$460.00} attempt to be taken out of my card at a ATM .Wellsfargo was called to cancel and they would not divulge the address where the ATM was located. So I looked up the amount on my Wellsfargo online account and i found an address associated with all of the attempted charges. This address was at XXXX XXXX XXXX XXXX XXXX TX XXXX. The customer service at Wellsfargo should know this easily but told me he could not see an address associated with the XXXX even though it turned out to be one of theirs. I visited the bank and they would not even look at their cameras to get a picture or license plate number of the person who was there for 15 different tries on my card to get XXXX dollars then they tried XXXX then XXXX dollars. When I visited the branch the Bank Manager stated that even they tried they were not successful so that there was no need to investigate anything. I told him that there should still be a suspicious activity report and to have someone view the footage ( incase there is license plate of a car ) a freeze frame of the person to see how they look like. Maybe even show it to the XXXX XXXX manager who have control of the ATM inside their store. I was told that there was not much that they could do and that they already cancelled my card so that I would get another and too just lower my daily limit to XXXX dollars. The associate that helped after the dreadful Bank Manager was better. She stated a police report would help more to have something on file and she did try to call their call center to see if there was anything more that could be reported. She was very nice and helpful in calming things down. There is someone out there or possibly a group still out there trying to get ahold of other people 's ATM cards if they got mine then they have other 's card information too. As they stood in front of that ATM for at least XXXX minutes trying to take out XXXX then XXXX then XXXX then XXXX out of my account I am sure they also tried other cards. Wellsfargo Manager did not want to take a look at their camera. I know that banks circulate pictures of suspicious people and bank robbers why can't they cooperate with the police on this as well? I will alos be filing a police report and will want someone to at least tell me they tried to look for the footage of XX/XX/XXXX at XXXX from their ATM footage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77502
Submitted Via: Web
Date Sent: 2023-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-27
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: The outrages overdraft fees, and the constant charges that they do is unbelievable. I have so many overdraft charges on my account. Its just to much. And just plain fraudulant. I
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33407
Submitted Via: Web
Date Sent: 2023-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A