Date Received: 2023-05-26
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On the night of XX/XX/13 my wallet was stolen, nearly {$1800.00} was taken out of my account and the first thing I did was get in touch with my Bank ( Wells Fargo ) and inform them of the same. The transactions first went pending and in a day or two were authorized. I tried contacting the Police about the same and was told that I'd need to get a subpoena to gain access to the ATM footage. Since then, I've constantly been in touch with my bank trying to get my money back. I submitted a claim which after investigation was rejected. I provided the bank with screenshots and nothing has happened so far. I have an email from the bank stating that they suspected unusual activity on my account. All I'm trying to do now is to get my money back and the bank hasn't been helpful at all.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55446
Submitted Via: Web
Date Sent: 2023-05-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-26
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I will be making it public. How wells fargo and XXXX XXXX wrongfully accused me of harassing her while I was at the bank, opening my new account they closed. Wells fargo wasn't exercising its right to close the first account that I had opened a year. XXXX XXXX conspired to get me in the XXXX XXXX location wells fargo in XXXX XXXX. So she could falsely call XXXX and have me arrested. I had no idea that she was in the bank on that day. They all concluded and conspired at wells fargo to have me open a new checking account to falsely call XXXX. But the police didn't do anything to me or have me arrested. XXXX XXXX and whoever was in on the conspiracy against me violated my civil rights by telling me not to come back to any wells fargo. I have given wells fargo every opportunity to settle this with me. I will be getting a lawyer and suing them for all the nightmare and intentional infliction of emotional distress and mental anguish XXXX XXXX and other wells fargo caused me. They continue to deny any wrong doing and they falsely claim their is no evidence of XXXX XXXX being at the bank or any of what she did to me. They are XXXX records. Wells fargo has no reason to treat me like this. Or they had no reason to close a new checking account that I was made to travel to the bank and waste my gas and to be treated this way is pure awful and evil and wicked.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-26
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: In the late evening of XX/XX/XXXX, around XXXX, I attempted to withdrawal XXXX $ from a Wells Fargo ATM in XXXX , California . The ATM machine denied the transaction, stating on the screen that the machine did not have enough XXXX $ bills to dispense my requested amount. Soon afterwards, I was able to perform another attempted transaction, which I did, and was able to withdrawal XXXX $ in XXXX $ bill denominations. The following day, the online statement for Wells Fargo showed that I had made 2 separate transactions for the amount of XXXX $ total. I proceeded to call Wells Fargo to confirm if this was correct and they stated it was based on their records. At that point, I filed a dispute of the initial transaction with Wells Fargo. Subsequently, the claim was denied approximately 2 weeks later. I called back their claims department to file another complaint to follow up on their decision to deny the claim and my follow up claim has also been denied. According to Wells Fargo, by denying my claim, they are claiming that I withdrew XXXX $ that evening by 2 separate transactions. However, this is not possible and defies logic, considering I have a maximum withdraw limit of XXXX $ per day with Wells Fargo. Therefore, this is the reason for filing my complaint today with consumer financial protection bureau.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93291
Submitted Via: Web
Date Sent: 2023-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I know this is many years later, but as I was going through it I could not find resources for anyone to contact to helpme. My home was foreclosed on and sold in an auction back in XXXX of XXXXPrior to this when I first started having trouble I contacted Wells Fargo and let them know I'm having medical issues and trouble making the mortgage payments. The person told me I needed to be 30 days late before they could do anything. Once I was 30 days late I contacted them and they said oh no you need to be 90 days late. When I was 90 days late I contacted them and they put me on a trial payment plan and after that trial period raised the amount that I was supposed to pay monthly to more than it was when I first contacted them which made no sense to me. Then I was going through the XXXX XXXX XXXX XXXX that came out back then to help people not lose their homes. I was working with XXXX and Wells Fargo knew I was going through the process trying to get approved for that program. After I finally got approved, the person from the program contacted me and said that Wells Fargo would not accept the modification. I was devastated. My health and XXXX got worse. When I asked why I was told the funder of the loan didn't want to accept it. Later on I decided to call the check to see if I can find out who the funder was and it was Wells Fargo. I just recently heard of something going on where they're going back to XXXX, I purchased my home in XXXX, because of a glitch in the system WF not doing all they could to help peoples as they shouldhave. Because of how the things worked out not only did my health get worse I've been struggling trying to repair my credit ever since the Foreclosure. I was misinformed during that time when someone told me to file for bankruptcy, and I did, so that's still on my credit. I've been trying to find a place to live I've been trying to find something I can afford but I can't. Wells Fargo I feel was completely wrong, deceptive, and ruined many years of my life. I am currently trying to get into a loan again since enough time has passed, but homes are so expensive now that i can't find anything worthwhile. just too much right now I just feel like Wells Fargo needs to be made to make it right.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95757
Submitted Via: Web
Date Sent: 2023-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-26
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I was a few days late on my payment ( 7 ) forgot about it accidentally, Wells Fargo began calling, they called me twice on XXXX during my work day, when they couldn't reach me they called my ex-wife who was no longer an authorized user on the account, gave her account information and told her that she was responsible for the payment, this is harassment and a breach in privacy. I want suitable compensation for this act.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2023-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-27
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XXXX deleted the error with wellsfargo but XXXX and XXXX still has it on the report. Been fighting this from early as XX/XX/XXXX and latest XX/XX/XXXX. Would like for this inaccuracies to be deleted from XXXX and XXXX. Also with XXXX XXXX XXXX. The motorcycle accident was paid out fully by XXXX. Don't knw why this on my consumer report and account been closed from XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33068
Submitted Via: Web
Date Sent: 2023-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: 1.I was scammed from XX/XX/XXXX ( XXXX ) to XX/XX/XXXX ( XXXX ). On XX/XX/XXXX, at XXXX, I wanted to sell my washer and dryer, so i posted a list on XXXX XXXX to sell them for {$500.00} ( Both ). And then, around XXXX, a women contact me on XXXX XXXXXXXX, and said that she wants them and her stepson would pick it up tomorrow, so she want pay me before he comes and she don't have cash. so, i agree to use zell. After that, scam began. Firstly, she said she needs my email address to verify my account. so i tell her. Then, she said she has sent XXXX to my zelle account and showed screenshot to me. and then, i got a email from " zell support ( fake ) '' says " {$500.00} is above my limit '', so she and i need transfer another {$200.00} at the same time to release the funds. in this period, she pretended she has got a same email and tricked me to send {$200.00}. after I sent it to the account that email provide, another email sent to me and she said she got the same email, which said due to technical issue she and i have to send another {$200.00} to get whole refund ( XXXX XXXX XXXX XXXXXXXX ). and then same trick happened again. At last, i was induced to transfer {$1700.00} ( XXXX ) to 4 different account ( fake agent account ) until i recognize this scam. 2.after that, around XXXX on XX/XX/XXXX, i connected customer service of my bank-Wellsfargo because i use zell function inside wellsfargo App. And then, one agnet heard what happened to me and submit my claim to bank 's system. 3.after that, they began investigation, they didn't ask me any files or record during their investigation in the following 10 days. 4.XXXX XXXX, i got mail from wellsfargo, it says my investigation has been completed and closed. My money can only be return if other bank ( scammer 's account bank ) return the money to wellsfargo, otherwise my money gone and no way to got it back because it's authorized by me means it's on me. But, i think i was tricked or induced. 5.then, i found a video on XXXX : XXXX : XXXX XXXX XXXX XXXX XXXX XXXX, it says there is law called " regulation E '' - if someone induced me to transfer the money even if i agreed to it, my bank should reimburse me. so, i contact to bank 's customer service, and they said regulation E only valid when bank didn't finish investigation. but for my case, it has been completed. So, i am confused about if Regulation E can be used in my case. i need a clearly explaination why Regulation E can be used in cases in video but not in my case.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 794XX
Submitted Via: Web
Date Sent: 2023-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-26
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I keep getting overdraft fees. I have experienced trying to use my debit card knowing I have cash available in my checking account. And I get declined. And the cash I have available is taken by Wells Fargo. And then I get a email saying I am overdraft. I do not understand this continuing process every month with Wells Fargo Bank. And when my money is deposited in my account every month Wells Fargo takes the overdraft fee automatically. I receive my Retirement and Social Security in my checking account every month. But when I withdraw my money. I always receive a overdraft fee. Please help me..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 322XX
Submitted Via: Web
Date Sent: 2023-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-26
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2022, I filed a claim with my bank Wells Fargo for withdrawals from my account totaling {$3500.00}. These withdrawals were from a site called XXXX, " whom I had contacted once I noticed these transactions and they said they couldn't do anything about it and that I had to contact my bank. So I did. Around XX/XX/2022, my phone was stolen which contained not only banking passwords but passwords for everything like social media accounts, cryptocurrency accounts, emails, etc. I didnt think twice about the passwords or any of that information I figured they wouldnt be able to get into my phone and find the passwords but they did and these transactions from XXXX XXXX XX/XX/XXXX - XX/XX/XXXX were not made by me. I finally noticed on XX/XX/XXXX because the transactions were so close together and just that day alone there was over {$1000.00} in transactions and my bank never contacted me once to confirm they were from me. I didn't hear back about my claim until XX/XX/2022. Wells Fargo denied my claim and when I called they said it was denied because the merchant stated that these transactions were real and that Wells Fargo believes these transactions were from me. They said there was nothing I could do but contact the merchant I tried contacting XXXX again but they said there is nothing they can do. I filed a claim with the cfpb but nothing was done. I let this situation go figuring I'll just take the loss but after talking to family friends who are lawyers they said I should file another claim with the cfpb so that is what I am doing. I hope something will get done about it this time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91360
Submitted Via: Web
Date Sent: 2023-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-25
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: XXXX Previous claimplaint, Im filing this complaint injunction with the complaint number above. I previously advised the bureau about the practices I was experiencing with Wellsfargo. As I informed them about the overdraft fees I was XXXX when funds was in my account before the cut off period numerous of times. I was told the app didnt update as their records did so the funds was showing incorrectly to me. I can see the funds available through the app but was told they was not and was charged and overdraft fee a numerous of times. I havent heard anything about the fact that a second account was opened up without my permission and without my knowledge. I was told that a settlement was issued to resolve matters but what do that have to do with the situation I was experiencing. Do I have to provide my own person to investigate my accounts. I ask for all the accounts for which Wellsfargo had in my name and could it be mailed to be. The gentleman stated he could not provide me that information that I would have to go into the branch. I want this matter resolved and for them not to just push it aside as if nothing was done wrong.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35215
Submitted Via: Web
Date Sent: 2023-05-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A