Date Received: 2023-05-29
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Applied for a wells Fargo credit card and was denied they told me the reason was that I had a card with an unpaid balance. I have never had a credit card with Wells Fargo Bank. My ssi number is XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44087
Submitted Via: Web
Date Sent: 2023-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-28
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Well Fargo is continuously reporting negative on my credit reports. This DEBT has been paid. Please remove this debt from credit report immeditely Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33168
Submitted Via: Web
Date Sent: 2023-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-28
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I reached out to Wells Fargo XX/XX/23 referencing account XXXX that is closed but still reporting unlawful information to third-party reporting agencies I didnt give them permission to share, sell, report or furnish any private information to anyone so what they have chosen to do is illegal and without my written consent. The law is very clear on things like this. Its identity theft better yet Aggravated identity-theft 18 USC 1028A . The reporting of Transactions and experiences is illegal and is not part of ones consumer report 15 USC 1681A ( 2 ) ( A ) ( i ) states ( 2 ) consumer report does not include- ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report. I told them to cease and desist and delete this unlawful act
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32209
Submitted Via: Web
Date Sent: 2023-05-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-28
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/23 I received a surprise call from Wells Fargo Bank and I was rudely told that my accounts were being closed effective XX/XX/23 due to a Wells Fargo Bank business decision. I tried to ask questions to resolve the situation and the lady with Wells Fargo was very very rude and abrupt with me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31419
Submitted Via: Web
Date Sent: 2023-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-28
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Bank charging fee and XXXX XXXX charging wrong fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 781XX
Submitted Via: Web
Date Sent: 2023-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-28
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Good evening, My husband and I obtained a fixed-rate conventional mortgage in early XXXX. Initially, our monthly mortgage was approx. {$2000.00}. For the last 4 years, Wells Fargo has sent us letters each year stating that we are behind in our escrow account. In late XX/XX/XXXX, we received another letter stating that we are now {$4000.00} dollars behind in our escrow account which raised our mortgage to {$2600.00}. That is alot of money added to our monthly payments since we obtained our loan. We were only given 30 days until the payment adjusted. I have not ever had this happen before and I believe something unethical is occurring. We have a fixed loan so why has the mortgage adjusted by that amount? I'd like to request assistance on getting this resolved by having this investigated. Consumers obtain loans based on what they can afford and don't expect to be blindsided in this manner.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2023-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Hello, my name is XXXX XXXX XXXX I am a victim of wells Fargo foreclosure suit. I had a mortgage with Wells Fargo and they did not modify my mortgage to avoid foreclosure. They didn't allow me to put the owed amount on the back of my loan and told me I had to get out... Ultimately causing me to have to foreclose on the home. Here is my personal information to reach me XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TN XXXX XXXX XXXX XXXX If you need any further information, please feel free to contact me via phone number above or via email. XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37130
Submitted Via: Web
Date Sent: 2023-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-29
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Someone had contacted me on ( XX/XX/2023 ) about a personal assistant position in XXXX XXXX saying that it was no longer available but they had another position in my area and they said they got my information from XXXX. At first, I was confused because no ones ever texted my number from XXXX they would email, but then I thought it was legit because they had my contact information. They then sent me a link and said, if youre interested fill it out, I was asking them about the location and they kept saying its remote and then I asked them about it a second time just to make sure and they had an attitude and told me I said it was remote its from home, in an annoyed way and like I would only have to work three days out of the week from home and get paid XXXX weekly. After I had filled out the form they said great you start next week and I didnt hear from them for the next three days and then on Tuesday ( XXXX XXXX ) they had texted me about receiving a check from them. It was delivered around XXXX XXXX and I was told I can cash it around XXXX XXXX, it was a {$4900.00} check. I had mobile deposited the check into my account because they said that was fine, I want to say about XXXX of it was supposedly released to me thats what I saw in my mobile app. They wanted me to immediately send it to somebody and send them Screen shots of it confirming I sent the money to that person. The person ( XXXX XXXX ). The bank had said the check will be held until the XXXX and then on the XXXX it said it will be held until the XXXX and on the XXXX it said the whole check was getting sent back and all my money was taken out of my account which left me in debt, and the money that I did have went to that person that I sent {$400.00} to. I asked them about it and they told me that I did something wrong with the account and they will send me the money to cover the debt and my weekly pay as well. They told me I would be receiving a check shortly and on ( XXXX XXXX ) I received another check with the same amount that was on the first check and different signature on it, this time I took it to my bank and they told me the check was fake and to not contact the scammer anymore and to block him. Thats exactly what I did and now Im {$340.00} in debt.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90744
Submitted Via: Web
Date Sent: 2023-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-28
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Wells Fargo has failed to report taxes to the IRS and failed to fully discharge the account. Please forward this information to the XXXX XXXX to fully reconcile this account and deposit my securities into my Wells Fargo checking account. Enclosed please find IRS reporting. Please fix it as necessary. Thank you, beneficiary
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32162
Submitted Via: Web
Date Sent: 2023-05-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-28
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: Wells Fargo has accessed over {$1000.00} of fees to my checking and auto accounts through out my banking with them
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30134
Submitted Via: Web
Date Sent: 2023-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A