Date Received: 2023-06-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was searching for a vein-finder medical device online. I was happy to find the device at an affordable price at XXXX XXXX XXXX XXXX. XXXX XXXX XXXX. The website looked very legitimate. I corresponded with a member of the sales team, " XXXX, '' via email for a few days about the device. I was vetting them, asking detailed questions, and requesting details of the device before I purchased. I am a very skeptical person when buying online but they complied with all my requests. They said the only way to pay was via wire transfer. On XX/XX/XXXX, I wired them {$1100.00} for the device and they responded saying they would ship my device as soon as they verified the wire. Soon after, they stopped responding to all of my emails. The phone number listed on their website was not in service. I never received the device. After I assumed I had been scammed ( about 5 days later ), I immediately contacted my bank ( Wells Fargo ) to report the fraud. I think this was on XX/XX/XXXX. I offered supporting documentation ( like my email correspondence, real time pictures of the device, and pictures of the invoice, etc but they denied needing it. The agent said they would contact me if they needed any additional information. Shortly after this call, I filed a report with the FBI internet crimes division about the fraud. Today ( XX/XX/XXXX ) I received a letter in the mail today saying Wells Fargo denied my claim because I they could not get the funds back. I am aware its difficult to get funds back from a wire transfer, but that is what having insurance is for. I called Wells Fargo on XX/XX/XXXX requesting to appeal the claim and they again denied the need for any of my supporting documentation, and said I could not appeal it. They weren't interested in even seeing anything. They said they have a protocol they have to follow and basically told me " too bad. '' I have been a customer for almost 20 years and have never reported a claim like this. If every aspect of the transaction seemed legitimate and it turns out being fraud, is there no protection from my financial institution? I am EXTREMELY DISAPPOINTED in how I was treated as a customer and am considering closing all of my accounts and credit cards with Wells Fargo if this can not be remedied as I feel I am no longer protected by them as a consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77385
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I filed a FRAUD dispute of {$250.00} from XXXX XXXX. They denied my dispute with my Wells Fargo bank. Wells Fargo is denying my dispute and will not return the money to my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97220
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: The current outstanding balance is {$6200.00} on XX/XX/2023. I feel like I was wrongly charged on my credit card account.
Company Response:
State: TN
Zip: 371XX
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I used the wells fargo online checking bill pay service to pay my property tax. The check for {$6400.00} was supposed to be sent out on XX/XX/ and delivered by XX/XX/ to the XXXX XXXX XXXX XXXX XXXX XXXX in order to pay for my property tax. The money was withdrawn from my account on XXXX XXXX XXXX however the XXXX XXXX XXXX told me they did not receive the check in time. While this service has worked to pay this bill in the past, this time the payment did not arrive by the promised date. I was charged a {$650.00} late fee. Wells fargo documentation states that wells fargo promises to pay for late fees which occur due to them not getting payments delivered on time. I also had support people on the phone reiterate their policy is to pay late fees when their system does not deliver checks to payees by the promised date. When I call the wells fargo bill pay specialists to inquire about this case and about them paying this fee for me I get the run around and I get ignored. A wells fargo bill pay specialist ended up telling me they won't pay this fee on my behalf. I was promised a higher level manager would call me back in 24 hours but no one ever reached out to me. I want Wells Fargo to hold up their word and pay the late fee I incurred due to their system not getting the check to the XXXX XXXX by the time promised.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92106
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Wells Fargo withholds federal income tax on my interest payments on my savings account with them. When I call on the phone I get the run around from them and even get hung up on. Last week I visited a Wells Fargo branch and spoke with a banker, she didnt know what form to fill out and said she would call me the next day. Heard nothing from her, went in to speak to branch manager XXXX XXXX and he said he would call another department and contact me back. He never did. Meanwhile, tax is continuing to be withheld from my interest payments. I am NOT subject to IRS Backup withholding and they have my correct SSN.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80234
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Wells Fargo closed my account after they charged XXXX to my account, which put my account in the negative. I still dont no why my account was charged XXXX or why it was closed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35405
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Many times I noticed the balance was low but ok one day, the next day or two a overdraft fee will appear for no reason I went and check with a banker twice but they said everything was ok. The charged me those fees several times. I knew something was wrong but they acted like nothing was wrong Im claiming part of the settlement as a customer for more than 14 years XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93436
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Wells Fargo charged me overdraft fees on numerous occasions and were not valid
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08016
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/23, I walked into a WF branch and asked for my HELOC balance payoff amount - without closing the account. The teller told me that amount would be {$29000.00}. I paid that amount via a check from my XXXX checking account. WF cleared that check with XXXX the same business day of XX/XX/23. I saw the amount withdrawn from my XXXX account the same day but NOT reflected on my WF HELOC account. On XX/XX/23, my HELOC balance was not updated so I called the WF Home Equity Specialty Services XXXX XXXX to inquire why my HELOC balance wasn't {$0.00}. The woman told me that there's a 5-day hold on my check. I asked her why that was the case when the money has already been taken out of my XXXX account. She said that was their policy. On XX/XX/23, I had the same issue and called the same department and was told the hold is for 5 business days. I called on XX/XX/XXXX with the same issue and was told the hold is for 7 business days. On each occasion that I called, I asked why WF would not credit my HELOC account when they've already taken the money out of my XXXX account and was told that's their policy. No further information was given. It also looked like they had overcharged me {$25.00} for the payoff amount. I called on XX/XX/XXXX with the same issue and was told the hold is for 10 business days. I became even more frustrated and upset and requested to speak with a supervisor because I'm given different non-explanatory information, each time I call and WF is basically holding XXXX XXXX of my money and granting me no access to it. I was speaking with XXXX ( ID # XXXX ) and told him I would file a complaint with the CFPB because of their deceptive practices. XXXX put me on hold and came back to say my check wasn't released yet due to WF Fraud protection algorithm that put a hold on my check. Again, I explained that this doesn't make sense to me because WF cleared the check the day I deposited it and demanded that they credit my HELOC account appropriately. XXXX said that they couldn't do that without me providing evidence that my check had been cleared from my XXXX account. Because I'm familiar with bank payment processes, I told XXXX that WF already has the proof and they he could look that information up electronically from his laptop while we're on the phone. XXXX refused to do so. I also told him that it looks like WF had overstated my payoff amount by {$25.00} and he said that I needed to take that up with the bank teller that gave me that information. To have my HELOC balance fully credited with my XXXX check, I had to send XXXX XXXX of WF a copy of the check deposit infomation from my XXXX account as verification of the check 's clearance. The next day, my HELOC account had a balance of - {$25.00}. Today is XX/XX/XXXX and my HELOC balance is- {$25.00}. WF has yet to refund me the money I'm owed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I dont have exact dates since I am holding this account more than 6 yrs now. I have seen few charges here and there but never got any response from Wells Fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A