Date Received: 2023-06-26
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: My debit card was stolen and was used to make purchases. I reported the card was stolen to the police department and to Wells Fargo bank on XX/XX/2023. The bank closed that debit card, and mailed me a new debit card. However, the bank allowed a company to charge my card TWICE on XXXX XXXX, and again on XX/XX/2023, for $ XXXX each. I am not sure how Wells Fargo Bank function in this climate, this was not an ACH transaction/ Checking account transaction, this is a debit card that was already closed. I had to go to the bank to make deposits to cover this transaction. This is a subscription charge and the provider have a different debit card from a different bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55416
Submitted Via: Web
Date Sent: 2023-06-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-26
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/23 I received a notification that my XXXX account had been hacked. I did a web search for a phone number for XXXX and made the call. I spoke with someone who had my XXXX information and they confirmed that yes I had been hacked. I was told not to worry that they would be able to fix the problem. They explained that someone had made 4 purchases in marketplace on XXXX, the amounts were in the amount of $ XXXX {$490.00}. They gave me an email address and began to instruct me on using XXXX to have the charges reversed back to my account. I followed the steps as they directed and made the money transfers and ask the question how was this going to get my money back, they said once the transactions were completed the funds would be immediately returned to my account. I finished the call and checked my bank account and {$2000.00} was gone. Immediately I thought oh no, Ive been scammed! I called Wells Fargo immediately and filed a fraud report. The banker that I spoke with stated this happens all the time. He took my information and I asked how long would it be before I would get my money back. He informed me that while they were investigating the case that provisional funds would be added to my account while they investigated. The next day I need to use my account and provisional funds were added back to my account. On XX/XX/23 I received a call from Wells Fargo and was told that Visa had reached a decision in my case, and they would be reversing the provisional funds from my account on XX/XX/23. I asked how this could be, isnt Wells Fargo insured? In the past have received notification if they see suspicious activity on my account that never happened in this case. 4 charges of {$500.00} back to back didnt look suspicious to Wells Fargo enough to send me a text or a call! This was a scam. I realize that I did give the people that I spoke with information. Thats what a scam is. I dont understand why Wells Fargo would let one of their longtime customers just eat the cost of a scam. I understand I need to be responsible with my own money, but there were too many red flags for Wells Fargo not to catch it. I was robbed and Wells Fargo is going to just let it happen.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29506
Submitted Via: Web
Date Sent: 2023-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-26
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Wells Fargo do not permits online access to my accounts XXXX XXXX XXXX. They try obligate me to go to a branch, but in XXXX XXXX do not exists Wells Fargo branch. I answered all security questions and information requests.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PR
Zip: 009XX
Submitted Via: Web
Date Sent: 2023-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-24
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I have a Wells Fargo XXXX credit card. Wells Fargo is shutting down this program and transitioning to a new one, and they informed me that they are sending me a new card on XX/XX/XXXX. The card was lost in the mail because I have never received it, and on Friday XXXX I got texts to confirm large purchases I havent made ( fraud ). I immediately responded that these purchases arent mine and deactivated the card through the app. By that time, three fraudulent charges have been posted, all in XX/XX/XXXX, with the following amounts ( {$1100.00}, {$100.00}, {$25.00} ). I called the bank within an hour to confirm these were fraud transactions and to halt all action on the account. To my surprise, after verifying more than 10 personal identifiers through the phone, the agent asked me to go in person to the bank to verify my identity. I did on the following business day ( XXXX XXXX and third branch in New York NY ) and explained everything. Despite a subpar customer service at the visit, they confirmed my identity and confirmed which transactions were fraudulent. They informed me that this account will be closed and a new one with a new card will be open, and previous transactions will be transferred. Since then, my account shows the establishment of a new account and the shipment of a new card, but still has the fraudulent charges confirmed on the new account. I attempted calling Wells Fargo on XXXX, and they again insisted on me going to the bank. I went to the same branch and they said they didnt have bankers available for the day. This interaction has been one of the worst experiences Ive had with financial institutions. From stalling to resolve a fraud transaction that was caused by them/mail service, to repeatedly making it difficult to interact with the bank via phone or in person, to allowing a new card to be activated without verifying identity, Wells Fargo is setting a new lows in customer service and financial protection.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10075
Submitted Via: Web
Date Sent: 2023-06-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-24
Issue: Other transaction problem
Subissue:
Consumer Complaint: I travel a lot and over the past few months have spoken to Wells Fargo XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX branch manager submitted problem to Resolution Team on my issue ) XXXXXXXX XXXX I complained to XXXX XXXX as per below a banker. XXXX XXXX. The branch XXXX, XXXX XXXX Managers Manager, is aware of my having problems. XX/XX/23 at XXXX I was at Wells Fargo XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX To resolve my issue : The bank thinks my XXXX account is being used fraudulently. During the time I was setting up my accounts my customers were trying to send me money and complained when the transaction failed to go through. The online system at Wells Fargo lets you set up 4 accounts for transfer. I am including my tokens for these accounts. Below are the tokens that I want restored by Wells Fargo. Phone : XXXX XXXX : XXXX Secondary : XXXX Other : XXXX It is ludicrous to tell me that I can not do XXXX transactions using an email and phone number i have had for 30 years and appears on all my business cards, financial transactions etc.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 325XX
Submitted Via: Web
Date Sent: 2023-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Wells Fargo bank has leaked my account details And someone has withdraw XX/XX/ {$880.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98270
Submitted Via: Web
Date Sent: 2023-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-24
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: My Wells Fargo Signature Visa Card, its cancelled now, the card was used as direct pay card for my XXXX cell phone service, the bill went for my checking account. The XX/XX/XXXX statement had a billing error, a double charge from a previous month, I informed Wells Fargo, customer service disputed the 2 charges. I contacted XXXX about it, they resolved the issue with a free months service. I contacted Wells Fargo they closed the 2 disputes. Then on XX/XX/XXXX the 2 charges reappeared on my visa statement. Contacting Wells Fargo, I was informed that Wells Fargo made a payment to XXXX of {$100.00} on the XXXX. I requested a transaction number for that payment on the XXXX and still do not have one that I can use to verify XXXX was payed. XXXX can not find that payment without the transaction number, Wells Fargo required that I pay them {$100.00} or interest will start adding up monthly. The payment was made and I still have no evidence that Wells Fargo made the payment to XXXX. I mailed 2 requests to Wells Fargo 's dispute dept. that I am attaching. First was to remove the {$100.00} because XXXX had been reimbursed by me, second was about a transaction number to follow up with XXXX for credit for a payment I can not prove was made XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33625
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-24
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: My name is XXXX XXXX, and I am writing this email to file a complaint against my mortgage lender, Wells Fargo, on behalf of mortgage account number XXXX. After agreeing on a loan modification, Wells Fargo added {$230000.00}, that they themselves agreed to waive as part of the modification. When I contacted them in writing, on XX/XX/, they confirmed that they would be in contact with me by XX/XX/, but no one ever contacted me. In the modification that I signed with Wells Fargo, specifically, on the bottom of page three of the loan modification documents, it states : The above terms shall supersede any provisions to the contrary in the Loan Documents, including but not limited to, provisions for an adjustable, step or simple interest rate. Concomitantly, nowhere above the statement I just quoted does it make mention of any {$230000.00}. In fact, on page one of the modification, it clearly says that the total cap amount for the payment deferred is {$140000.00}. Which is, when added to the principal of {$350000.00}, totals {$500000.00}. Furthermore, on page three of the modification, specifically under Section 2., labeled as The Modification, under subsection part B., it states that {$140000.00} of the New Principal Balance shall be deferred ( the " XXXX XXXX '' ) and will be treated as a non-interest bearing principal forbearance. I will not pay interest or make monthly payments on the XXXX XXXX. The New Principal Balance less the XXXX XXXX shall be referred ot as the [ ] Interest Bearing Principal Balance [ ] and this amount is {$350000.00}. Such statement is all that the modification section states. The modification unequivocally labels {$140000.00} as the deferred balance, and it refers to that specific balance as the XXXX XXXX XXXX Furthermore, on page 14 of the loan modification, to conclude the modification, Wells Fargo specifically states that they are not seeking the {$230000.00}. In quote : The instrument offered for recording modifies anddoes not create or secure any new or further lien, indebtedness or obligation other than the principal indebtedness or obligation secured by or which under any contingency may be secured by the recorded mortgage hereinabove first described with the exception of the following amount : a ) Unpaid principal balance {$350000.00} b ) New unpaid principal balance {$500000.00} c ) XXXX XXXX XXXX {$140000.00} d ) Additional obligation secured by mortgage as modified Additional mortgage recording tax of {$3000.00} istherefore beingpaid on this Modificationon the sum set forth in 4c. ( Emphasis added. ) Again, there is no mention of the {$230000.00}. Instead, Wells Fargo, in a way that blatantly conflicts with the modification contraction, lists in my new mortgage statement that {$140000.00} is NOT deferred. It has such XXXX XXXX added to my outstanding principal balance, to make my current outstanding principal {$500000.00} although section 2.B. of the modification states that this amount should be deferred, and then clearly states that {$230000.00} is deferred. Per the Federal Trade Commission ( FTC ), a mortgage company must NOT engage in taking misleading actions ; omit important information in key places ; and participate in deceptive mortgage practices, which includes making deceptive statements. At this time, I wish to formally request that the amount of {$230000.00} be removed from my mortgage balance for the Wells Fargo mortgage account number XXXX. In addition, I wish to formally request to have my current mortgage balance listed as {$350000.00}, with a total capped amount of {$140000.00} being deferred, so that my mortgage account could reflect what was stated in the loan modification documents. I have attached the loan modification to this email. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11203
Submitted Via: Web
Date Sent: 2023-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-24
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: On several instances, Wells Fargo has overdrafted my accounts instead of directly declining it due to the lack of funds. Resulting is several hundred dollars in overdraft fees. XX/XX/2023 Overdrafted XXXX cents Charged by Wells Fargo {$35.00} in overdraft fees XX/XX/2023 {$49.00} charge resulting in a negative - {$23.00} left in account, overdraft fee resulting in a total - {$58.00} on the account XX/XX/2023 {$19.00} charge leaving a - {$18.00} charge on the account, overdraft fee resulting in a total of - {$53.00} on the account This is just from the RECENT statements, I can pull more from even farther back up until I opened the checking account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 99336
Submitted Via: Web
Date Sent: 2023-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-24
Issue: Struggling to pay your bill
Subissue: Credit card company won't work with you while you're going through financial hardship
Consumer Complaint: XX/XX/XXXX RE : COLLECTIONS Wells Fargo Bank, NA ( WFB ), Acct XXXX XXXX, ( CFPB ) Cases, XXXX, XXXX, XXXX To whom this may concern, XX/XX/XXXX, the Covid-19 pandemic broke out and effected millions across the nation, which eventually created massive job losses, delayed unemployment benefits, delayed stimulus payments, delayed federal extensions, paused government and financial institutions to no fault of the consumer what so ever. XX/XX/XXXX, my federal extension was cut off without good reason by The State of Californias Employment Development Department ( EDD ). By doing so, it resulted in delinquent payments and destroyed my credit to no fault of mine. I have produced my past credit and current credit history, see ( EXHIBIT A, Pgs. 1-3 ). These exhibits clearly show previous years of good standing credit prior to the Covid-19 outbreak, then plummets drastically because of the delays mentioned above, which was beyond my control. Recently, after one year and nine months, questioning ( EDDs ) unforeseen adverse actions, XX/XX/XXXX, ( EDD ) miraculously released the missing federal extension payments, see ( EXHIBIT B, Pgs. 1-2 ). If ( EDD ) processed the extension timely, it would have prevented the delinquent payments. Now, I am faced with a bankruptcy for the first time at a cost to me, which is unacceptable, disturbing, and concerning for a matter I did not create. I also reached out to The Department of Financial Protection and Innovation ( DFPI ), Office of the Comptroller of Currency ( OCC ). I argued the same mentioned above, however, neither agency would engage. In my view, there are no laws or safeguards that would protect a consumer from an event that has never taken place before. Because of the pause, it created a massive financial disruption that nobody has ever encountered before. I strongly feel, I am one of thousands, perhaps millions of consumers that was dealt a brutal blow because of the circumstances mentioned above. Furthermore, I find it very disturbing, as of lately there is a record number of bankruptcies being reported by consumers and businesses of all kinds. Consumers were given stimulus checks and federal extensions as well as businesses and now the majority are failing because of the pause, which is disturbing and concerning. I strongly feel all financial institutions do understand what has taken place. In my view, these financial institutions are Steam Rolling consumers for financial gain by taking advantage of millions of consumers who have delinquent and defaulted loans, which was created by the unforeseen historic Covid-19 outbreak. These circumstances were way beyond the control of the consumer. ( WFB ) has failed to recognize the impact this matter has created and simply do not want to. I have found out through my time spent with this matter, all lenders I have had accounts with acted in the same manner and hid behind their terms and conditions, which are dated and do not apply to this unique circumstance. There is nothing in writing within ( WFB ) terms and conditions that would describe how ( WFB ) would operate during a complete government and financial institution shutdown, because that event has never happened before in history. Again, in my view, there are no laws or safe guards that would protect a consumer regarding this never seen before catastrophe. So, how is a consumer supposed to protect oneself with no laws or safe guards set in place? I strongly feel, the banking institutions are fully aware of what they are doing and nobody is talking about this. So, where does that leave the consumer against these financial giants with zero resources to protect oneself against their relentless pursuit to obtain payment? Most of the nation, including myself are now being heavily impacted three years later, as its all falling apart right in front of the nations eyes with still no solution or recourse, why not? Additionally, the fault and blame lead back to the unforeseen Covid-19 outbreak and ( EDD ) for their inexcusable adverse actions. ( EDD ) did the right thing by issuing the past due amount. ( WFB ) must and should do the same by absorbing the past due balance to extinguish this matter due to their inexcusable patterns of unethical business practices, which has gone unnoticed. Finally, I received a letter dated XX/XX/XXXX, from XXXX, XXXX, XXXX, XXXX, XXXXXXXX XXXX, informing me of the acceleration to collect the past due amount, see ( EXHIBIT C ). I reached out to the firm and spoke with XXXX and was provided XXXX XXXX XXXX contact information. I will be forwarding XXXX XXXX this same information, so this matter can be expedited for closure. Lastly, I respectfully request the ( CFPB ) to re-investigate ( WFB ) for their adverse actions and patterns of unethical business practices, as I have only noted the obvious throughout my complaints. If this matter is not under the jurisdiction of the ( CFPB ), please provide the appropriate agency or agencies that may be of assistance. CONCLUSION I respectfully request ( WFB ) to absorb the outstanding debt and reverse any negative credit reporting. Respectfully, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A