Date Received: 2023-07-07
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I have requested an arbitration that I was sent in the mail. I am tired of being treated like this and insulted by wells fargo. With them falsely claiming there is no evidence. When they sent me a letter stating why they closed my account. Is because XXXX XXXX falsely accused me of harassing her. I don't have to put up with anyone picking on me. I'm sick of how I am being treated by wells fargo and their lies saying there is no evidence of wrongdoing. When my checking account was wrongfully closed. They have the letter that was sent by XXXX XXXX stating that wells fargo was exercising their rights to close my account. AFTER XXXX XXXX falsely lied about me saying I harassed her at the bank. It's their goal to further enrage me! Then saying for me to stay out of wells fargo bank. I'm not asking to go to wells fargo bank. Wells fargo was already made aware of me well before I even opened a checking account. This was all a set up by XXXX XXXX and her XXXX to get me at the bank. For her to falsely call the police to have me arrested. How do they have the gall to say there is no evidence? They had no right to treat me the way I was treated. XXXX XXXX bragged that she never gets in trouble. XXXX XXXX was not so nice in her letter to me stating all these mean things and untrue things in the letter just like how XXXX XXXX wrote. " I never harassed XXXX XXXX. With all that they have been caught doing. They are still fighting me. XXXX XXXX is the one who slandered me at wells fargo and caused me all this pain and suffering that I had to go through for no reason and still going through it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: My company was scammed resulting a loss of {$17000.00} due to Wells Fargo 's poor " new Vendor '' verification process. An email was sent to me from my supplier on XX/XX/2022 stating the change of bank and account number. The email also indicated the previous bank name and account number. The email also included a letter from XXXX XXXX with a letter head. Based on that, I changed that bank account with my bank to reflect. Last week, I was notified by my supplier that I did not pay for the past three months. I showed them my bank transactions. They denied receiving the payments and denied sending the email requesting the bank account change. My bank, Wells Fargo, denied my claim saying that they did their verification. They obviously did not verify that the XXXX XXXX account owner is not my supplier, XXXX XXXX. We checked with XXXX XXXX. They confirmed that this is not a business account nor that it's owned by XXXX XXXX. We filed a report with the XXXX XXXX XXXX XXXX XXXX in Florida, case # XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34997
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: The date of unauthorized transactions was on XX/XX/XXXX and XX/XX/XXXX XXXX my mobile bank account was hacked into. They changed my password and wiped out my account totaling {$310.00}. I kept calling Wells Fargo letting them know what was going on simultaneously when this was happening because I kept getting emails. I had to close both my accounts and disable my online banking but this took various calls meanwhile my account was emptied out for their lack of protecting me as a client.Wells Fargo Takeover team reached out to me to confirm that my account was hacked. They advert have my phone scanned. I am XXXX XXXX and require XXXX XXXX XXXX XXXX XXXX XXXX XXXX which I believe makes me vulnerable to fraud. I did not authorize these transactions done through XXXX. I also realized they added their phone number and email. I filed my complaint and in two days they determined the case and closed the claim. I called many times to advise my account was being hacked and they did not secure my account then they denied my claim. Im on social security and these funds are for bills. I need this to be investigated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32303
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My bank debit card was compromised and unknown persons stole {$9900.00} from my personal checking account AFTER accessing another account and transferring {$10000.00}. They stole the amount in 16 different withdrawals using an XXXX debit card. It's beyond my understanding how they could have done this and currently working with Wells Fargo Bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77904
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Starting XX/XX/23, someone started charging, withdrawing, or making XXXX transfers from my accounts, checking and credit card account. Wells Fargo closed my accounts and issued me new cards several times, but the fraud continued. Wells Fargo refused to replace the money taken from my accounts. I was told in two different letters from Wells Fargo that I either did withdrawals or authorized someone else to use my account. One of the letters told me that they would not refund me for {$600.00}. The other letter refuse to pay the claim of {$990.00}. both letters came from Wells Fargo claims assistance center online fraud claims
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33617
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-08
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: These debt collectors engaged in abusive, deceptive, and unfair practices of the FDCPA which it prohibits. More so they didn't follow the proper 5 step validation procedure which make this unfair practices. According to the FDCPA Im entitled to XXXX dollars per violation and clearly they violated my rights.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75150
Submitted Via: Web
Date Sent: 2023-07-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I did not try to receive any credit card or do any increase. Nothing to do with Wells Fargo, please fix this inquiry on my Report!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: From XXXX ( primarily during Covid ) Wells Fargo charged our business accounts in excess of {$10000.00} in NSF fees XXXX even though funds dropped into accounts daily. Expenditure amounts were confirmed by our CPA and attorney, NSF were calculated in a manner that has been determined to be unlawful. We sent 4 internal notifications via Wells Fargo internal email. Our company sent 2 certified/ return receipt requested letters specifically outlining the dates, issues, and requests for restitution. As no communication/ resolution was received we closed all four company accounts. On XX/XX/, I was notified via our CPA Wells Fargo charged the remaining 2 open personal accounts NSF, our documents clearly indicate that the remaining open account should have pulled from a secondary back up savings account. ( In the past when verbally speaking to a Wells Fargo rep regarding the business accounts, We have the option of changing a savings account to checkin without written notification and with that all options you selected in our XXXX GA office, do not apply.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 305XX
Submitted Via: Web
Date Sent: 2023-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: This is the second incident with Wells Fargo Bank , N.A . My recent statement reflects a billing cycle of XX/XX/XXXX to XX/XX/XXXX, however the due date is the XXXX of each month. As such my last payment of {$350.00} was due on XX/XX/XXXX and the next payment of {$350.00} is due on XX/XX/XXXX. Transactions on the most recent statement reflect the payments listed below. XX/XX/XXXX - {$300.00} XX/XX/XXXX - {$50.00} XX/XX/XXXX - {$300.00} Additionally, a late charge of {$40.00} was billed on XX/XX/XXXX. Today, on XX/XX/XXXX, I called to request that the late fee be removed because the payments on XX/XX/XXXX and XX/XX/XXXX satisfied the monthly payment and it was made prior to the XX/XX/XXXX due date. The fact that the billing statement is capturing a payment made before the billing cycle supposedly begins clearly shows that the payment should count. The representative advised that she was unable to waive the late fee because this was the second occurrence and payments have to be made within the billing cycle. I also advised that the XX/XX/XXXX payment is supposed to apply to the upcoming payment due on XX/XX/XXXX. Most credit card companies close the billing cycle approximately 3 days after the payment due date. However, Wells Fargo 's extended billing cycle treats payments made after the due date but within the billing cycle as an additional payment that does not count towards the next due date. This results in illegitimate late fees. I called Wells Fargo a second time today and the representative was able to waive the late fee under a payment posting error ; he still told me to change my payments to after the billing cycle closes.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20772
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: I just received a letter from the Comsumer Financial Protection Bureau. They state that all of my information has not changed. This is because Wells Fargo Auto Finance has refused to cooperate by aski8ng for six months of Bank Statements showing that ; 1 ) I had worked for XXXX XXXX XXXX for 3 years, 2 ) My job title is incorrect for XXXX XXXX XXXX ( and I have the proof of my job title from that company. 3 ) Wells Fargo Auto Finance failed to ask for 6 months of Bank Statements showing that my deposits, which went Direct Deposit, were accurate, I did not make {$2600.00} a month, and I have no assets of {$1400.00}. If they had asked for proof of this, they would never have given out a loan of this size. This could also end up going to court for Elder Abuse via Financial Exploitation. I had banked with Wells Fargo since XX/XX/2015, my banking records would have more than shown how much income I earned. I also did not receive the sale paperwork for one month after the sale of this vehicle. A friend went down with me to get the sales paperwork, and we were told it wasn`t ready ( after one full month after the sale ). However, the major mistake was made by Wells Fargo Auto for not asking for visual proof of income. Every, and any Loan Company asks for 6 months of bank statements in order to give out a loan of this size. Wells Fargo Auto is fully at fault for not asking for my bank statements for the past 6 months. WElls Fargo Auto is fully at fault.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32119
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A