Date Received: 2023-07-20
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Wells Fargo is draining me. Every month Ive asked about this : I am NOT opted into any overdraft situation. Therefore, if there are no funds in the account, payments should not be being made. Im experiencing extreme financial hardship at the moment, but it appears theres always some payments that seem to go through even with no money in the account! That means every month Im paying upwards on XXXX XXXX in overdraft charges, but I continually tell them this is not acceptable. Not to mention, some of these charges seem excessive! XXXX dollars overdrafted and you charge me XXXX XXXX plus you continue to allow payments to go through for things I didnt even realize I was paying for because SOMETIMES they do not go through. There has to be a way to fix this! Im in crippling debt and Im just trying to stay above board, fix my business and feed my child.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90012
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I've had Wells fargo for my mortgage they have suddenly switched my mortgage to a XXXX Mortgage lender that appears to not be a good company. Besides that Wells fargo has recently increased my monthly mortgage by XXXX a month indicating from projections over the next year. My taxes are not raising and if they do once every few years it only adds up to less than XXXX for the year. So Wells Fargo is asking me to pay XXXX a year???? And all of sudden they switch this to the new mortgage carrier. I've been paying my mortgage for 21 years, it will be finished in less than XXXX as I used to pay XXXX a month? I've had so many problems with Wells Fargo but I should be able to pick who does my mortgage? They have tried to rip me off so many times.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 140XX
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I have kept a balance of about {$6000.00} in my savings account for the last XXXX years. I transfer funds back and forth to and from my checking account, for purchases and saving as needed. Lately, I've been noticing extra charges being taken from my account disguised as " over draft fees ''. How can " excess '' over draft fees be charged for a checking account, from a savings account with an large amount, that can just be transferred from the savings account for the amount of the sale? I understand taking exactly the amount of sale if necessary, but to add an additional {$25.00} each time is absurd! The money is there, it's just in the second account. Most times, I try to transfer funds, but I'm not always able to do so. Can you please investigate this issue and offer a financial solution? I do not think it's good business acumen to cypher money from customers and would like it to stop! I would also appreciate a refund for money taken from my account. Thank you, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20011
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Every month there has been money taken out of my account by well fargo for fees that are unexplainable when asked about
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 349XX
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: over charged on over draft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93311
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/XXXX : received a call from Wells Fargo Fraud Detection ( that I later learned was most likely the scam ) inquiring about a wire transfer of {$9200.00} that had been initiated. The caller identified himself as XXXX XXXX employee # XXXX and proceeded to tell me he was putting a stop on the transfer and asked many questions regarding the supposed recipient - XXXX XXXX and referring to possibly a XXXX in XXXX FL. He put a stop on my ATM card and issued a new card and that this would be handled. I saw on the account that the transfer had been initiated. XX/XX/XXXX : received another call from the same number identifying as Wells Fargo Fraud Detection about another wire transfer. The caller identified herself as XXXX XXXX employee # XXXX. This was a transfer of {$7000.00} and also some XXXX XXXX transactions. I denied all of these and she said she was stopping them. This prompted me to go into my local branch and get some help. The local Wells Fargo verified the phone number that the calls came from and saw that the XXXX transfer had been stopped and the XXXX XXXX transactions were reversed. They also said the {$9200.00} transaction was in process of being investigated. I again adamantly denied any knowledge of the recipient or that i have EVER made a wire transfer. At that time we closed the compromised checking account and re-opened with a new account number. My on-line access was frozen at that time. XX/XX/XXXX : called Wells Fargo On-Line Banking and was able to re-establish my access with new user name and password after receiving the new ATM card. XX/XX/XXXX : locked out of my on-line access and had to wait until XX/XX/XXXX to return to the bank and re-establish on-line access and they issued me ANOTHER ATM card. XX/XX/XXXX : called the Wells Fargo Fraud dept to check on the status of the investigation and was told there was no claim in process as I didn't have a claim number. In all my phone calls and visits to the branch NO ONE had mentioned a claim number or asked if I had filed a claim. I was lead to believe the investigation was in process. I returned to the branch and asked why a claim had not been filed or why no one asked me about a number. The banker then filed an official claim and also filed an official complaint regarding the fact that no one had bothered to ask the simple question regarding an official claim/number. XX/XX/XXXX : called Wells Fargo Claims group and was told they issued a request to XXXX XXXX to return to stolen funds. XX/XX/XXXX : called Wells Fargo Claims group to check status and was told the claim was closed stating XXXX said the money was gone and that account had been closed. Wells Fargo informed me that they had sent a letter on XX/XX/XXXX informing me of same but I had not received anything. They promised to have a Senior Escalation officer call me within 2 business days. XX/XX/XXXX : received e-mail regarding the Complaint and that they were still investigating and may take until XX/XX/XXXX to complete. XX/XX/XXXX : called the Wells Fargo Complaint dept and added the Claim closure notification to my Complaint. Told that I would be contacted in 1-2 days. Went into the branch same day and the banker also called Complaint dept and was told same. XX/XX/XXXX : received call from XXXX in Claims stating that they have been unable to retrieve funds and that I was scammed, case was closed and I should try reporting to local police. XX/XX/XXXX : received call from Wells Fargo Complaint to let me know they were working on second level investigation. My biggest complaint at this point is that not one Wells Fargo employee in person or on the phone ever asked about the filing of a claim and all stated they saw the investigation in process. XX/XX/XXXX : received call from XXXX XXXX, Wells Fargo Bank Senior Financial Crimes Investigator/External Fraud Investigations . She heard my concerns and saw all the documentation and that she is looking into it. Explained to her that we have been Wells Fargo Bank customers for more than 60 consecutive years and this situation has been poorly handled from a customer relation standpoint and we will most likely take our banking business elsewhere in the near future. XX/XX/XXXX : received an e-mail from XXXX stating they're responding to my concerns with a XXXX XXXX XXXX message. I DID NOT click on anything and forwarded it to XXXX XXXX ( above ). XX/XX/XXXX : XXXX called and had received notice from a mandated reporter of elder fraud. They will send packet of info on next steps for resolution/restitution. XX/XX/XXXX : received packet of info. No response from WFB regarding e-mail that I forwarded.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95242
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/XXXX I was notified by XXXX that Wells Fargo closed my XXXX XXXX store card # XXXX that had an out standing balance of {$1700.00}. I opened the account XX/XX/XXXX and in the XXXX months the account was open I had never missed a payment and always paid more than the minimum amount due, I have no negative marks in the last XXXX years on my credit report and consider myself very credit responsible. So this so a complete shock to me since I was given no advance warning from Wells Fargo that this account was going to be closed. I called the company and was told that that they are no longer going to be servicing any accounts associated with XXXX XXXX and they closed all XXXX XXXX accounts. It is the companies right not to finance XXXX customers however not to give the customers any advance warning is very troubling. If had at least 30 days notice I could have time to pay the balance off and so it would not impacted my credit score. When I called Wells Fargo they stated in the terms and conditions of the account it states they have the right to close any account at any time for any reason, which is fine. but any reasonable person with a good credit score with an account in good standing, who pays more than the minimum amount due always on time would not expect their account to be closed with out notice. Not even pop up on the online bill paying portal, or one line blurb one statement. This is irresponsible and was done deliberate done to hurt the consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have an XXXX loan ( -- XXXX ) with Wells Fargo bank since XXXX. I was paying on time every first of the month. But recently they have started charging {$450.00} every month as past due. I went to talk the local wells Fargo bank. They said it is a XXXX account and call the number provided for help. I did call them with provided phone number on the statements with many times. They just transferring phone calls and hold for many hours. Still I am paying {$450.00} every month since XXXX. My business is very slow and not able to pay this " illegal '' late charge for past due. I was paying on time in the local bank then how come it is " past Due ''. No one is giving me any answer. Always says- will e-mail. But they never contacted me. Please kindly resolve this issue and refund my " past due '' money collected illegally. Thanks Sincerely XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75010
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: TO WHOME IT MAY CONCER XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. On XX/XX/2023 I have been driving my semi truck in Texas when I had received a call on my cellular telephone. A man with a heavy XXXX accent have explained to me that he is an employee of the fraud department at Wells Fargo bank. He told me that they see strange transfers from my account to someone in Texas. This have surprised me because I told him that although I am driving a truck in Texas now, I have not done any transfers in several days. He very politely notified me that a suspicious transfers of large sums of money from my account to someone has been done. He even have mentioned unknown to me XXXX first and second name of the receiver of money. At that time I have responded that I have not done or authorized any transfers, never heard names of the receiver, and even do not have this kind of money in my account at this point in time. I became very nervous and started to suspect some foul play. I have told him that I do not know who he is and requested some confirmation from the bank. In a minute or two I have received a message into my phone stating from Wells Fargo Fraud Department and soon after email from Wells Fargo bank ( copies are attached ) confirming very strange transactions. All this was happening while I was driving a heavy truck. He suggested that I should close the account right away and that money from my account been transferred to several people, including one person I knew. This person have called me asking why I am sending {$1500.00} by XXXX. I have explained to him why and he immediately sent money back to me by XXXX. Unfortunately, I have not received this money. As to the other two recipients caller told me that he will take care of it. Suspecting fraud, I stopped at the nearest truck stop and called the bank. Answering banking manager told me that my mobile account had been locked, gave me a claim number, and asked to come upon my return home. I have visited the bank first thing upon arrival to XXXX XXXX. I have learned that I have lost {$3500.00}. It looks that I have become a victim of a common now fraud and I have immediately called our local police department ( report is attached ). All my account data have been stolen from my bank account by criminals who overcame all bank securities. {$6500.00} had been transferred unauthorized from my business account by Wells Fargo Bank in order to provide funds to the fraudsters. I feel violated by the fraudsters and my bank both. Letters received from Wells Fargo ( copies are attached ) state that they have " secure online banking '', " transactions were authorized '', and my claim is dosed. Again, I have not initiated and/or authorized any above mentioned transactions. I have not initiated neither authorized transfer {$6500.00} from my business account to the account emptied by the fraudsters. By this letter I request thorough investigation of this matter and return of {$3500.00} to my account as soon as possible. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32164
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I purchased subject property on XX/XX/XXXX thru XXXX XXXX XXXX and the loan was sold to Wells Fargo. I was never late on my mortgage payments, until the collapse of the mortgage industry in XXXX. I was a XXXX XXXX and was out of a job due to the collapse of the real estate market. I obtained from Wells Fargo a Loan Modification, but they insisted on doing an ARM rate which I opposed. I accepted the loan, then switched to a better loan program based on reduced property value, which would suit me best. Wells Fargo rejected the property reduction loan. I then requested the reinstatement of the original loan, and was rejected. As a customer, I had the right to choose a better alternative. Wells Fargo, because of greed, was determined to foreclose on my property, despite my efforts to retain it. It's not right that they get away with their bad behavior, at others expense. I am almost XXXX yrs old, living in subsidies housing, due to their reckless actions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 773XX
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A