Date Received: 2023-07-27
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: To Whom It May Concern : XXXX XX/XX/2023 I received a letter from Wells Fargo Bank dated for XX/XX/2023. The letter stated that I had a bank account that closed. The letter also stated that any remaining bank accounts will stay open. I called Wells Fargo Bank the same day in an attempt to resolve this issue. The associate on the phone may or may not have been an immigrant or someone at a foreign call center in XXXX XXXX. The associate on the phone asked for my social security security number & did not give me any detailed information about the history of account activity using my social security number and personal information. I was not allowed to see any documentation used to open one or more fraudulent accounts in my name. The associate on the phone did not give me any information on steps that I could take to obtain documents connected to the accounts in order to inform law enforcement. I do not know how many more accounts might be open at Wells Fargo Banks & other Banks. These people might cause me to lose XXXX while I am experiencing XXXX XXXX and other health issues.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43130
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Getting a loan or lease
Subissue: High-pressure sales tactics
Consumer Complaint: I just received in the mail a new response to my complaint. It`s still the same thing over and over again! Wells Fargo Auto Finance continues to attach a Loan Aplication with my alleged 'signature on it in three places. This is not my signature, and I do not have a copy of this. I looked at this page on the evening of the sale at XXXX XXXX XXXX, I refused to sign it as it had misinformation regarding my income. Upon return from a test drive, I was told the loan went through, i was confused. My credit score at the time was only XXXX. Also, Wells Fargo Auto Finance keeps using this as alleged proof for their loan. Written or typed amounts for income are not enough to allow a loan of this size to be distributed. There are no 6 months of Bank Statements showing Proof of my Income. I`ve contacted a free attorney as I qualify under the ADA for one. This is fraud, and Wells Fargo Auto Finance should know better.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32119
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Im trying to login into my Wells Fargo online banking but my phone number and email aint updated and I needed my bank to update my phone number XXXX and my email XXXX so I could get my authentications codes coming through and Im not available to go into the branch or spot any ATMs at the moment and I need to make some transactions to my clients on app and I want My Bank to send an automated transfer for me from the banking systems thanks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78577
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I have no knowledge of the account they are trying to charge me for. During my time as a XXXX XXXX I paid all my bills and everything I owed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33025
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I opened two CD accounts with Wells Fargo and after a month, I realized that the institution was not depositing the full interest rate amount in my accounts ( as instructed ). The institution has been withholding a monthly amount for : " Federal Withholding on Interest/Dist Pay. '' On XX/XX/23, I went to the branch and filled out a W-9 form as they explained that this information was missing and it would correct the issue and they would be able to stop withholding the funds and deposit the full interest amount in my accounts as instructed. However, the institution has continued to erroneously withhold the interest and retain my money which I could be using for something else. I have called Wells Fargo again, and they reported that the only way to correct the issue is at the branch. Unfortunately, I have limited time to go to a branch during regular business hours due to my work schedule and I have already tried to resolve the situation with them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33145
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I had reservations booked XXXX with XXXX for XXXX XXXX XXXX July 19th-23rd 2023. XX/XX/XXXX I went there, the front desk at XXXX. The lady XXXX screamed, literally screamed " She hated XXXX, she had no reservations, it wasn't her issue, and to leave ''. XXXX later I called XXXX spoke with XXXX who then had me speak with XXXX. Calls were like 1/2 hr long! I was told by XXXX I was to have the room, and to go back. I went back, and again, she yelled at me " She hated XXXX, she had no reservations, it wasn't her issue, and to leave ''. I called back again to XXXX. I spoke with XXXX. He said there was anything left in that area, since it was high season ( well no dah! that is why I booked last XXXX!!! ). He said there was a room at the XXXX XXXX XXXX and he exactly told me " It was a GREAT HOTEL 3 STAR + rated, it would have AC, dressers/closet, refrigerator, mini fridge, bidet, towels, dvd player, tv, 24 hour room service, daily housekeeping, fresh bed sheets every 3 days, fresh towels every 3 days, deck/patio, mini bar, free breakfast,. As I scribbled that all down on my reservation sheet I had printed out for XXXX. I said ok " if that is everything you say it is okay we will take it. As I don't have internet, and I can't check the reviews, or the room photos ''. He said " I promise you it is a GREAT place and you get all that! ". I said " Ok we will take it if is what you say it is ''. Immediately after that he said it was " non refundable '' I said " what is this bait & switch?? He guaranteed the place would be GREAT. Now I see the reviews and they are horrible. XXXX knew all along it was a XXXX XXXX but just put me there & lied! Guess what happened?? XXXX and XXXX lied! We got there, the room : Room smelled like cigarettes. Sheets were stained. No dressers/closet No mini bar No bidet No toilet paper at all - we had to buy our own!! Only 3 towels for 3 people for 3 days No soap No toiletries View showed roofs falling apart! Seagulls making noise 24/7 you couldn't sleep at all! No daily housekeeping No fresh bed sheets every 3 days No fresh towels every 3 days No soundproofed rooms No AC in restaurant No AC in communal places, stair cases, etc. NO AC in the toilet so it was like a sauna completely! No deck/patio to access View given was of rotting & disrepair buildings The electricity situation was : you had to input your key into a slot to " turn on everything in the room ; so when you left, everything was shut off completely!! Which means if you left all day like we did at XXXX and returned at XXXX at night : the electricity was shut off to the mini fridge- so the food went bad, NO AC was running all day. So you came back to a 150 degree room! It took XXXX hours to drop it by any degree. You tried to open the windows, but it was still XXXX degrees outside. It was TOTALLY UNBEARABLE!!! I twas like being in the Saudi desert Free breakfast was so subpar. Then when you sat in the restaurant below, the chairs were sopping wet, as they didn't have a dryer and put the wet towels they cleaned on those chairs to dry. NO one at the hotel would help you, they all refused to help and would walk away NO one at the hotel would speak with you, just saying only Turkish. When I input XXXX XXXX, to show what I was telling them, they would shrug their shoulders NO one was at the desk ever to help you either! I called back XXXX to speak with XXXX, to report this was unacceptable, and we couldn't stay there! What was I told by XXXX " it was non refundable ''. OMG!!!! Then the hotel wouldn't cancel it either!!! XXXX is saying since we stayed there they wont help us. Bottom line : XXXX LIED, I CALLED XXXX AND TOLD THEM THE HOTEL WASN'T LIVEABLE. AND THEY WOULDN'T LET ME CANCEL IT & THE HOTEL WOULDN'T LET ME CANCEL IT. SO I WAS PAINTED INTO A CORNER WHERE THEY FORCED ME TO STAY SINCE IN THAT AREA THERE WAS NOTHING ELSE!! IT WAS HORRIFIC. IF I DON'T GET HELP I WILL SUE IN COURT AS I HAVE THE PHOTOS AND WHAT XXXX SHOWS I WAS TO GET AND WHAT I DIDN'T GET!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am writing your office because the OCC referred me to your office for assistance. I initially wrote the OCC in XXXX XXXX XXXX. Our late mother XXXX XXXX XXXX received a response correspondence from Wells Fargo Bank N.A. subsidiary XXXX XXXX XXXX XXXX XXXX, in which the said bank 's general counsel informed our mother the bank did not own her railroad property and only had a lien on said property. Upon independent investigation it has been verified said bank has unlawfully collecting revenues generated from the unlawful use of our family 's property and treating said revenues as ordinary income from time immemorial and refuses to give an accounting of the revenue stream nor provide quarterly statement to me in my position as trustee and pursuant to 11 United States Code Section 543 Turnover of Property by a custodian. Wells Fargo held unlawful lien on said property for over 35-years long after the bank was paid through a bankruptcy trustee in the XXXX XXXX XXXX Florida. The bank is continuing to use the property and collect revenues unlawfully without our consent nor authorization and is a " Trustee In invitum. '' On XX/XX/XXXX I filed a complaint with the Federal Reserve Board in Washington D.CXXXX, against Wells Fargo Bank N.AXXXX, also on XX/XX/XXXX the Federal Reserve Board froze the bank 's balance sheet. Subsequently, Wells Fargo Bank instructed its personnel to file a release of mortgage. To date the bank has yet to account for the revenue stream. The revenue exceeds $ XXXX dollars and pursuant to 12 CFR section 9.10 ( b ) the bank is required to set aside collateral to secure revenue which exceed FDIC insurance. Thanks in advance for any help. Respectfully, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Florida, XXXX ( XXXX ) XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Call from Wells Fargo in XXXX, XXXX by XXXX XXXX saying I may have check whose signature doesn't look right. Since I wasn't sure the call was spam, I called my branch in XXXX to ask if there was a problem with any of my checks. The bank manager said that none of them were flagged. A few days later XXXX XXXX called back on XX/XX/XXXX and then XXXX XXXX took the call to talk directly to her. She then described that a XXXX of my check 's did not match my signature. She told me to immediately get to my nearest branch to file fraud papers. I got to my branch within 20 minutes of the call, filed the papers, and received a copy. A week later we found out the check had cleared our account XXXX XXXX. We now were regularly in communication with the Fraud Department of Wells Fargo. We assumed that this fraud dept. contacted previously the police and/or FBI ( which we much later found they did not ). After numerous calls to the Fraud department to determine what they were doing about our case, we were getting very little response. Finally, after complaining to the executive office also, we were told that the fraud department was sending a letter to the bank where the check was cashed. The fraud department would not tell us who that bank was. But we found out on our own that it was XXXX XXXX in XXXX near the other Wells Fargo. We also asked for a copy of the letter sent to XXXX XXXX and, to this day, have not received a copy. We have constantly called Wells Fargo, both the Fraud and executive departments, asking for information and follow-up. Not only have we not gotten any information, but we keep on get a new case number, as if we're starting all over again. This is so nobody has to deal with XXXX regularly. Since we were getting nowhere, we decided for our own protection, we should try to at least file a police report. We did that in XXXX, XXXX. We were able to speak to XXXX XXXX at Wells Fargo again. She told us that she was surprised that the check was cashed because she got a call from XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX asking if the check was OK and that she had told her it wasn't. We have been willing to wait out the time for all investigations to happen. The main reason for this complaint is that Wells Fargo just sent us an email on XXXX XXXX at XXXX, after over 2 months ending their responsibility to this fraud. When we called for more information, we were told he didn't have the time because he was too busy. If more detail is needed, we can forward much more information, including names of people handling " so-called '' files each time and dates. As a point of reference, we'd like to mention that this check was intercepted from the XXXX XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33467
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I had my employer deposit my paycheck for years XXXX I was a loyal customer up until they took my retirement money in XXXX XXXX of XXXX funds was always low my account was closed with XXXX dollars of retirement was missing not including the XXXX dollars over the years I had and was never paid back they just closed my account! When I called I never got an response and when I did they ask me why I waited so long!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 294XX
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XXXX, XXXX XXXX I paid {$8900.00} from my Wells Fargo checking acc for a mentoring to be a real state inversionist, name XXXX XXXX XXXX XXXX. Another {$390.00} for the first seminar on XX/XX/XXXX. And also XXXX for the XXXX on XX/XX/XXXX. The organization offered things that never did. I submitted a complaint to the Federal Trade Commission with other people and they found that this Organization is a froud. I ask the WF Bank claim an they said that they do not going to return the money because there was a year. But until this time XXXX, XXXX I didn't know that it was a fraud Organization. I have all the documentation including the FTC resolution and my effort to contact them to receive my refund since last year.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33613
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A