Date Received: 2023-07-26
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Being careful, that this is not a repeat complaint. This complaint will focus on only ONE aspect of my dealings with Wells Fargo in which they have not followed through as stated. According to the XXXX and various other survey analysts, Wells Fargo Bank is one of the most hated banks in the Country. And I can see 1st hand, why this is true. When a Financial Institution plays games with my money, I feel very violated in a tremendous fashion. This complaint will focus on one aspect of my dealings with Wells Fargo. When my Email was hacked, I immediately contacted Wells Fargo, and disabled and deactivated all accounts. Even after doing this, Wells Fargo still allowed Identity thieves to go in my accounts and steal {$8800.00}. On XX/XX/XXXX, I contacted the Wells Fargo Executive Office and spoke to XXXX. I requested that my accounts be immediately closed, and the remaining funds of {$3500.00}, be mailed to my home address. And this is all on record. This account needed to be closed, prior to the identity thieves also stealing what was left. XXXX with the Executive Office said that this would be done ( 0n recorded phone call ). As of the date of this complaint, XX/XX/XXXX, I have yet to receive my funds. This would be a start on my Recovery of {$8800.00}, in which Wells Fargo disburshed in Fraudulent transactions, after I had all accounts deactivated and disabled. Wells Fargo will not communicate with me other than response to complaints. They refuse to answer Emails and letters, to numerous to count. In my phone calls to Wells Fargo, they refuse to answer questions. I can not understand how a Financial Institution such as Wells Fargo continues to stay in business, as they are overseen by government onersight agencies which should hold them accountable. I'm very upset at myself for not researching Wells Fargo, prior to trusting them with my retirement savings.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30519
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Me and some friend 's went to a gentleman 's club and I used my debit card to purchase drinks there, I never withdrew any cash from the location, and only used it to purchase about XXXX $ worth of drinks. However, next morning, I was charged XXXX $ for the drinks, plus an additional XXXX $ or so by a company named XXXX XXXX. Someone in that establishment is charging people money to a fake company that is listed as a " XXXX. '' On my Wells Fargo transactions. Wells Fargo has looked through the transactions and returned XXXX $ but since the transactions ( multiple totally over {$1200.00} ) we're fraudulent I believe they should return all my funds. Wells Fargo ended up removing the transactions from my transaction history, making it seem as if it never happened, and the remainder of XXXX + XXXX that was transacted on XX/XX/XXXX by Wells Fargo, authorized on XX/XX/XXXX, was deemed a legitimate transaction. I've called the bank and they just said a executive will call me, once they have looked through it again. I know for a fact I did not order any food from the gentleman 's club, I don't even think they serve food and it is highly unusual for an establishment to charge a person 's card under another business entity. It is clearly fraud and I would like my money back. They literally swept the whole thing under the rug and made it seem like this " company '' that charged me wasn't trying to drain my entire bank account, so they can charge me for a smaller amount and get away with it. It's unethical.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32566
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On a Friday XX/XX/23 afternoon at XXXX XXXX, Wellsfargo bank suddenly froze my accounts personal and business totaling {$140000.00}. I had no idea this even happened until I attempted to make a transaction for my business. Little did I know all of my accounts had been frozen for no apparent reason. After calling and going into the actual branch, no one would tell me why my accounts were frozen. I was treated like a criminal and had XXXX access to any of my money. I was told they were on a hard freeze for 2 years and I wasnt going to be told why. After talking to my attorney and multiple people with the Wellsfargo institution, I was under the impression that the FBI was after me but was assured it was Wellsfargo business decision to freeze the accounts! The amount of emotional distress this has caused my myself and family for the last week is indescribable. Having XXXX access is to my own personal money or any access to my business accounts is unforgivable. I have received no answers as to why I am being treated like a criminal and cant get any of my money. I own a car dealership and purchased {$80000.00} worth of vehicles on Friday. Those ACH payments were stopped and Wellsfargo did not let the money come out of my account. This has affected me to stop operating my business of purchasing vehicles because the auction put hold on my account so I can not run my business anymore until the vehicles are paid for which I can not do as my {$140000.00} is frozen with no answers. My business relationships are now getting tarnished because payments are not going through. Not only is the Auction upset with me many other companies that I do business with are upset because payments have not gone through. Ive had XXXX money to live off of. Ive been living on credit cards to pay for gas and food. This is absolutely unacceptable and something needs to be done! I still have had no one tell me anything not even a letter in the mail. This is completely out of line Wellsfargo has been fined for doing this years ago and theyre still ruining peoples lives!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55423
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: To Whom It May Concern, I filed a fraudulent charge through my Wells Fargo Checking account. I called Wells Fargo circa XX/XX/2023 about the fraudulent charge which occurred XX/XX/2023. The fraudulent charge was through, Merchant, XXXX XXXX, for, {$1400.00}. I didnt authorize the charge and informed Wells Fargo of this circa XX/XX/2023. I was never credited for this charge and my account has been closed. I hope to file a complaint to rightfully receive credit/funds for {$1400.00}. I was unable to resolve this charge earlier, due to my medical conditions as a military veteran worsening.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89074
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I was told that Wells Fargo had a law suit to repay overdrafts from 2022 up until now they never contacted me and I spoke with someone at a branch and they said the law suit was not in place when I know it was
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 184XX
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2023, an amount of {$9800.00} was withdrawn from my Wells Fargo Checking Account via Bill Pay to XXXX XXXX. On the same day, XX/XX/2023, I called the Wells Fargo fraud line to report that the transaction was fraudulent and they opened a case for the transaction. I do not do business with XXXX XXXX, and neither did I authorize to add XXXX XXXX as a payee. I had to request Wells Fargo to find them and remove them from Bill Pay because the unauthorized payee was not visible on the user end of the website. I then closed the checking account with the fraudulent transaction, opened a new checking account, and even changed my Wells Fargo username and password. I eventually received a letter from Wells Fargo stating that based on their information, they determined the transaction was authorized and closed my fraud claim. I did NOT authorize this, neither did I give anyone else authorization. Before I received the letter, on XX/XX/2023, I called Wells Fargo for an update, and they confirmed that the case was closed. I then proceeded to file a police report on the same day, XX/XX/2023 on the fraudulent transaction of {$9800.00} on the XXXX of XXXX. I received an affidavit form via mail from Wells Fargo to fill out for them to re-open the case. I then faxed the affidavit on XX/XX/2023 to the appropriate Wells Fargo fax number that I was given and then faxed a copy of the Police Report general information on XX/XX/2023 to the same number. I was told that the re-opened case would be resolved within 5 to 10 business days. I called them XX/XX/2023 and I was given verbal confirmation that they closed the case again, regardless of the affidavit or police report that was faxed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77632
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 XXXXXXXX XXXX in XXXX, Ca sent a wire transfer to Wells Fargo Bank XXXX XXXX XXXX XXXX Tx. in the amount of XXXX XXXX the recipients did not receive the wire money. On XX/XX/2022 another wire was sent out for XXXX the recipients received the money and a recall was filed with Wells Fargo to return the wired money sent out on XX/XX/2022. Wells Fargo refused to return the wired money after a number of requests by XXXX Bank. The recipient account number had one number too many is the reason the recipients did not receive the wired money on XX/XX/2022 Wells Fargo failed the responsibility to return the wired money sent out on XX/XX/2022 as of today. Wells Fargo is refusing to return the money/
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I been trying to get a real bank account, but I have been unsuccessful and if I and successful the bank either close within a week or two saying they relooked at my information and decided to close without telling me a real reason. I believe thats against the law for misjudgment and you cant deny someone without giving them the real reason why.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75069
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: WELLS FARGO BANK is involved in security fraud. Ive submitted a multiple security exchange or negotiable instrument in order to discharge the account, the bank deposit the security in to the treasury department and create a fake account under my name without my knowledge and listed the bank as the beneficiary of the account.theyve keeping the funds and refusing to credit my account. They waited until I went I vacation sent a third party to steal my private property and forced me to send them more money on top of the funds that were in the bank bookkeeping. This scam has been going on for quite sometime, it is thief and crime against humanity and violation against the law. It is time for Wells Fargo bank to shut down.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32822
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Wells Fargo has allowed my bank account to be tampered with by way of address changes and movement between XXXX bank accounts to include XXXX wire transfers totaling {$44000.00}, all in the matter of hours. They are stating that I am at fault when they can not show proof by the voice recording or any proven identification that I allowed these transactions. I have been disputing this since XX/XX/XXXX and they did not open a claim until XX/XX/XXXX. The fraud representative has accused me verbally of causing this fraud and was verbally abusive. The correspondences received from the dispute prove that Wells Fargo is not taking this matter seriously and they are continuing to base their findings on XXXX day and not the several in question. Wells Fargo charged my account XXXX for {$7000.00} following this incident and sent a check for {$1000.00} for pain and suffering after they admitted they were wrong. They then charged my bank account off while in the dispute, causing my business credit to drop immediately. The next XXXX days following they lowered my business credit card limits that I have had for over XXXX years stating my credit was at risk. The credit is at risk because of their negligence to take responsibility for allowing cash advances, transfers and wires that I did not authorize, nor were they verified. The XXXX office continues to not address the facts of this dispute. I have been a customer for over XXXX years and never requested a cash advance or a wire transfer. I have had to pay Wells Fargo {$7000.00}, plus all fraudulent cash advances and withdrawals just to keep my credit that was in good standing from dropping further than the XXXX points it dropped because of this. Not to mention that XXXX days before the fraud, I personally tried to transfer my money to another bank online and was sent a message that the amount was too much and I had to come in the branch, only to see that XXXX days later Wells Fargo allowed someone to move money and wire {$44000.00} with ease.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89031
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A