Date Received: 2023-08-12
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I Deposited My check on XX/XX/ in my Checking/Savings account with Deposit of {$3100.00} and Wells Fargo Completely Shut Down my account and Stole my money Which was my unemployment gift from a friend of mine to help me off my feet and I'm literally on XXXX XXXX and XXXX that's all I mean I mean I'm left with nothing I was left with nothing Im barely struggling with my divorce not to mention im in a financial hardship I want Wells Fargo to refund my Money, Im XXXX and have XXXX XXXX I cant work because I have Emotional Problems And my Dog is XXXX XXXX and I have To say Wells Fargo thats pretty Cold And So Low of a Company to do that to a customer!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 73135
Submitted Via: Web
Date Sent: 2023-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: You may refer back to complaint XXXX. I have been pursuing this matter, and will continue, and have attached a document of proof as to Wells Fargo 's practices. This has been ongoing as there are continuous stories of them fraudulently opening accounts for many others and about their employees under pressure to " obtain '' new accounts. The form attached clearly shows the {$25.00} per month as a REQUIREMENT, as I have been saying all along. I was misled, lied to and not only has this been costly in time, but also took a financial and emotional toll then and now. Here is a copy of the original complaint : I have had a credit card, a checking account and savings account ( XXXX ) with Wells Fargo. All closed. When I tried to open the savings, was told it was mandatory that I deposit {$25.00} a month for it to remain open as a viable account ; This proved a financial strain and some stress. I eventually closed and withdrew what savings I had in it. It was a news item that fake accounts were being opened by Wells Fargo employees and false information given out in order to meet some quota which many employees did to protect their jobs. This is public record. In other words, the door was opened to fraud. I, among others, was lied to and mislead. I contacted them about this and how I had been caught in the web of this fraud. I heard from them in XXXX and was given {$1500.00} as compensation and told that I was still eligible for arbitration. They also read to me a list other accounts I was alleged to have opened or applied for including an application for homeowners insurance, something for which I never applied. They provided a hearing, XX/XX/XXXX with a mediator and one of WF 's personnel. My understanding of having a neutral mediator was that she or he would hear all sides and make a determination. This " mediation '' was no more than having a messenger going back and forth with proposals and offers which I could have handled myself. They contend that I never made one of those {$25.00} payments and sent the mediator and I paperwork as " proof. '' It's not true, or I would not have gone back to close the account as being a hardship and part of the pressure they put on employees to open accounts ( even bogus ). There is no reason not to suspect and believe that the above paperwork was not doctored especially in view of their known fraudulent practices. When I filled out the forms, in the space for compensation, I entered {$25000.00} which would be minimal considering their obfuscation, and the financial, material and personal toll dealing with them has taken. Finally, the so-called mediation, such as it was, ended with a measly, insulting {$150.00}. I can and will continue with my pursuit of justice which will include media and through the legal system, or they can adjust this now and be done with it. Considering Wells Fargos history and reputation there is no reason not to believe they doctored my account in their favor by them removing any mention of {$25.00} payments. In fact, I most likely would have allowed that account to exist had they not taken {$25.00} from my checking. I closed the account taking out the {$350.00} deposit plus any {$25.00} payments. Former employees of Wells Fargo have spoken of a toxic high-pressure sales culture at the bank drove some workers to deceive customers and open unauthorized accounts even in the bank 's own headquarters building in XXXX XXXX XXXX Wells Fargo is embroiled in a scandal for taking advantage of customers by opening as many as 2 million accounts without their consent. The bank fired XXXX mostly lower-level workers over the wrongdoing. Thank you very much, Sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21117
Submitted Via: Web
Date Sent: 2023-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Well for the last few months starting with XXXX my account checking account and everything was hijacked with me somebody made assets some type of way into my account the bank didn't notify me until later on that week with the person already went and took money out and everything and continue on to end of XXXX early XXXX my deposits would be deposited in my account and somehow on that paperwork they're missing a whole day and then the day when my money was made available I went and got out and it's double charged me for using that money that was available for me I was inside of facility when they gave me the money out of my account so I don't know how they think it but I got my documents they're following month they did the same thing and this month they did the same thing again don't make sense I would love to have sent you proof in evidence but is in my email address so I don't know how to get there to get to you if you have an idea contact me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 559XX
Submitted Via: Web
Date Sent: 2023-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-12
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I submitted an application for the XXXX XXXX to Wells Fargo on XX/XX/2023. Wells Fargo then proceeded to deny my application despite my credit score being XXXX. I sent in a request for reevaluation on XX/XX/2023, in which they sent me a physical letter detailing that they could not verify my identity and that I had until XX/XX/2023 to send them the corresponding documents for verification. I submitted proof of my identity ( passport, rental agreement, and renter 's insurance ) to Wells Fargo on XX/XX/2023, who promptly denied my application on XX/XX/2023. I called Wells Fargo on XX/XX/2023 to understand why my application was denied. The Wells Fargo representative stated that my application was rejected because the application had expired on XX/XX/2023. However, the physical letter that was sent to me after my request for reevaluation stated that my application would be open till XX/XX/2023. Despite multiple calls, Wells Fargo was not willing to reopen my credit card application and I was told to start a new application and reapply for the credit card. After this whole process, I have two hard inquiries on my credit report and no credit card to show.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02143
Submitted Via: Web
Date Sent: 2023-08-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-12
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: This has not been addressed by Wells Fargo before. The last papers WF sent to me states incorrect information on page 4 on the 4th line, under " CLOSURE OR SUSPENSION OF ACCOUNT ''. It says there was a borrower initiated request to modify account. This is not what occurred. There was no modification to occur. It was a simple freeze put on the account until I signed to remove the freeze.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32159
Submitted Via: Web
Date Sent: 2023-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: 1. XX/XX/23 ; Deposited XXXX Check for {$24000.00} to account my Wells Fargo savings account and another {$24000.00} to my wife 's W-F savings account. 2. XX/XX/23, XXXX XXXX., the bank sent email telling both the savings accounts and our joint checking account have been closed. 3. XX/XX/23 ; XXXXXXXX XXXX. W-F representative said our account at XXXX can not be verified. 4. XX/XX/23, few minutes later I called XXXX and were told our XXXX account is fine and has sufficient balance to pay both checks. 5. XX/XX/23 ; XXXXXXXX XXXX. Called W-F customer service center but it was closed by then. 6. XXXX processed both checks night of XX/XX/23 XXXX, XXXX XXXX XXXX sent emailed hold alert. 8. XXXX ; XXXX a.m. sent email saying we have- {$24000.00} balance on my wife 's account ( meaning XXXX placed two holds in stead of one ), and - XXXX balance in my account ( meaning XXXX placed three holds in stead of one ). 9. XX/XX/23 ; made an appointment with W-F banker and saw her at XXXX XXXX. She couldn't help because fraud center won't accept her call. These events caused nightmares for both my wife and me and delayed our vacation. W-F customer service representative said bank can close the account without any reason. They won't give details about the phone call to XXXX. XXXX couldn't find any record of call from W-F. They admit the placed too many holds on our account but no apology or compensation. No reason for closing our joint checking account which is open for about 37 years. I believe XXXX is not truthful when saying XXXX couldn't verify our account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-12
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Wells Fargo uses deceptive lending practices to promote mortgage details that aren't good faith estimates. Wells Fargo uses harmful policies for its new construction closings to trick its prospective home buyers that they are acquiring a mortgage that is more attractive than it actually is. Wells Fargo states it's unable to charge customers higher property tax amounts unless they receive new documentation from the taxing authority. Yet, they were able to withhold more in escrow without a new, higher bill. This policy is clearly not federal regulation as I've closed in the past with a different lender, in the same residential community, and I was allowed to withhold more. Wells Fargo is unable to share this policy upon request and this policy does nothing but harm and hide the real costs to acquire a new home construction. Ultimately Wells Fargo fails to comprehend that any repayment of prepaid taxes made by the seller/builder is always on land alone and the bottom line is that Wells Fargo collects {$0.00} towards the home property taxes at closing for the current tax year. This only creates problems and financial hardship down the road. Wells Fargo also fails to reach out to the taxing authority to see what's going to happen to the property 's tax status for that year or the next. In my situation, Wells Fargo failed to find out crucial information like a special taxing district. If a customer pays 100 % closing costs, then Wells Fargo should do 100 % of the job and contact the taxing authority, especially in new construction closings. Wells Fargo treats new construction closings like resales and despite knowing the home sale price, appraisal value, and signed documentation for a higher monthly pulled escrow amount all prior to closing, Wells Fargo still only collected to repay on land alone. On top of that a few months after closing, a supplemental bill arrived with a higher assessed value than just land and still did nothing. Despite all of this and battling Wells Fargo for 7 months, Wells Fargo fails to comprehend how their institutional policies deceive customers and put them in difficult financial spots. Wells Fargo 's Executive Office lacks the competency to understand this and hides behind policies that they can't prove. They are alone on this island because even the title company raised my concern. Wells Fargo says we could have asked for a higher amount but that's false. On the morning of closing on the phone with Wells Fargo we respectfully asked for the higher cash to close but that request was denied because we were assured we were paying enough. Wells Fargo was wrong. When you ask Wells Fargo difficult questions like, how much money did I pay for property taxes in the current year on my home ( not land ) or did Wells Fargo reach out to the taxing authority to provide a best faith estimate before closing, they never answer and say it was hard to hear me over the phone then the conversation ceased. I hope my message is loud and clear now.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 217XX
Submitted Via: Web
Date Sent: 2023-08-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-12
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/XXXX, my husband and I opened a Certificate of Deposit ( CD ) account in the amount of {$5000.00} with Wells-Fargo Bank XXXX XXXX XXXX XXXX in XXXX XXXX , CA with Assistant Branch Manager XXXX XXXX , NMLSR ID XXXX. I visited that same branch and attempted to close out the account and withdraw the funds on XX/XX/XXXX. Initially, I was told by the teller that they did not have a record of our CD account. I then met with Branch Manager XXXX XXXX, NMLS ID : XXXX. He searched the bank records and found a computer record that showed that our account had been closed on XX/XX/XXXX. He stated that the bank would have written a Cashiers Check to us in the amount of {$5000.00}. As I did not recall ever having cashed out this account, I carefully searched our bank records at home and discovered that we have NO RECORD in our bank statements or check registers from that time period of having deposited funds in the amount of {$5000.00} in late XXXX early XX/XX/XXXX to either our checking or savings accounts. Neither do we have copies of a receipt of a cashiers check or record of closing the account. We have copies of the receipt of {$5000.00} for the CD opened on XX/XX/XXXX with an Annual Percentage Yield of 0.21 % - renewal term 24 months. Please see attached. We also received just one Maturity Notice dated XX/XX/XXXX ( see attached ), and the business card of the branch manager that assisted us. We have not yet followed up about this research and discovery with Branch Manager XXXX . XXXX yet plan to. I decided to file this complaint first. According to several articles I located online, Wells Fargo Bank has a history of losing their customers investments and deposits. For example, according to an article dated XX/XX/XXXX, since XXXX, 568 bank customers had filed formal complaints against Wells Fargo with the Consumer Financial Protection Bureau. Seventy of those complaints came from customers in California. This makes me very suspicious that we may in fact be victims of similar bank fraud and I would very much appreciate having this investigated at your earliest possible convenience. In the meantime, we will also visit the branch and speak with Branch Manager XXXX . XXXX regarding these concerns in the near future. Thank you in advance for your efforts on our behalf.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 930XX
Submitted Via: Web
Date Sent: 2023-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-13
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX, my check from XXXX # XXXX was written to pay our XXXX XXXX XXXX XXXX account for {$3000.00}. This check we believe was fraudulently cashed at Wells Fargo bank. On XX/XX/XXXX a second check ( for {$4000.00} ) was written for my husbands XXXXXXXX XXXX XXXX XXXXXXXX # XXXX. This check was also then cashed at Wells Fargo Bank. When we were subsequently notified by XXXX XXXX XXXXXXXX the both of our Visa statements were due, I then verified my checking account and noticed the checks had been cashed and endorsed on the back, but they weren't deducted from our XXXX XXXX XXXXXXXX XXXX accounts. I went to our local XXXX branch on XX/XX/XXXX and spoke with XXXX XXXX and Branch Manager XXXX XXXX. I was told that the checks were unaltered, but cashed at a Wells Fargo Bank instead of going to the correct bank XXXX XXXX XXXX XXXX. ) I was told to fill out a form the Declaration of Unauthorized Endorsement or Altered Item and take it to XXXX XXXX XXXX to confirm that I had NOT received a form of payment. I have documentation and the assistant manager XXXX XXXX signed. XXXX XXXX XXXX the branch manager of XXXX verbally confirmed I would receive my funds by 30 days, after an internal investigation. I waited 45 days and called claims 3 times and was told it could take up to 90 days for a resolution. Approximately XX/XX/XXXX, my husband ( XXXX XXXX XXXX and myself went back to speak to our branch manager XXXX XXXX. She remembered our case # XXXX and called the claims department once again on our behalf. She then informed us that it was XXXX 's policy now that they were not liable, and we must get our money from Wells Fargo. to We told her this was unacceptable and she then said she send this to another department within XXXX to research the discrepancy. The specialist by the name of XXXX would be handling our case. I tried contacting XXXX twice and finally she returned my call to tell me the case was still active, but Wells Fargo has not responded to XXXX 's inquires. i Today, we again contacted Wells Fargo fraud department and informed them our suspicion that they have a teller who is cashing checks meant for other banks. I was informed, since we don't have an account at Wells Fargo, they couldn't help us. XXXX has told us that they tried several times to contact Wells Fargo and there hasn't been any response. Our contention is that Wells Fargo fraudulently cashed our XXXX checks totaling {$7000.00}, and neither Wells Fargo or XXXX will help resolve this fraud. Wells Fargo cashed the check that clearly was falsely endorsed on the back, and unaltered on the front. XXXX released money that was not appropriate or confirmed valid. We feel that Wellsfargo is assisting, pursuing, or investigating this obvious fraudulent check cashing at their bank, and helping us recover our {$7000.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90266
Submitted Via: Web
Date Sent: 2023-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-13
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Well Fargo approved a payment to XXXX XXXX. Went I spoke to well Fargo representative they told me was pay because they assume recurrent payment that I authorize. I have XXXX XXXX since 2020 but every year I need the payment by my self on different card number. Because I dont have confidence in automatic payment. On my XXXX account they have an old card number one that is discontinued. Well Fargo accepted the payment through that card number. I have the receipt from XXXX XXXX and oldest receipt where is proof of payment with different card. How can Wells Fargo been some irresponsible to give my information to that Comp and my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33145
Submitted Via: Web
Date Sent: 2023-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A