Date Received: 2020-02-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: Venmo has frozen access to my account even after I have verified my identity multiple times. I have showed them my photo ID which is my driver 's license as well as bank statements and they're still holding my account with no explanation. All I did was add money from my bank and as soon as it went through venmo froze my account. This is fraud because venmo is lying and not giving me access to My Money!
Company Response:
State: KY
Zip: 426XX
Submitted Via: Web
Date Sent: 2020-02-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-09
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I received a direct deposit of my paycheck into my PayPal account. PayPal closed and froze access to my funds even after I sent in documentation and proof of my identity. PayPal is still holding this money and it has been over a year. My email on file with them is XXXX. please help me
Company Response:
State: KY
Zip: 426XX
Submitted Via: Web
Date Sent: 2020-02-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-08
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I owed a debt to PayPal due to a charge that was fraudulent. There was much back and forth between paypal and myself however they did not side with me in this dispute and sent my account to collections, I paid the collection agency and all was resolved. I heard nothing for many months and I just received and email from XXXX XXXX stating that I owe the full amount and that Im obligated to pay 50 % at a sum of {$130.00} instead of the full {$260.00}. I have already paid off this debt and can assure that nothing is owed, however Im still receiving emails but no response from the company to show proof of debt.
Company Response:
State: CO
Zip: 80138
Submitted Via: Web
Date Sent: 2020-02-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-07
Issue: Other transaction problem
Subissue:
Consumer Complaint: XX/XX/2020 XXXX Unauthorized closing of account also money missing from my account available balance XXXX no email found listed on there record XXXX XXXX XXXX Paypal XXXX
Company Response:
State: DC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was the victim of identity fraud. All of my accounts were hacked, my XXXX account, my XXXX account, my bank account, my cell phone and my paypal account. Someone emailed people from my XXXX account and had them wire thousands of dollars. I XXXX XXXX and they contacted XXXX buyers and got their money which made me lose XXXX sales. The hackers took my cell phone and opened a fake XXXX page after hacking and deleting my XXXX page. Then they transferred money from my bank account and my paypal account into this XXXX account. I opened a dispute with my bank and they refunded my money but paypal said it was an authorized transaction and wont give me my money back. I want to open a dispute with paypal to try and get my money back. I called the police and made a report the XXXX Ohio police dept. I also filed a complaint with the attorney generals office and the fbi. I didn't file cases against paypal just the identity theft. You are the only one i contacted specifically to go after paypal. These were the dates and charges and all were sent to the same XXXX account XX/XX/2019 {$170.00}. {$120.00}. XX/XX/XXXX. {$75.00} {$75.00} {$50.00} XX/XX/XXXX {$35.00} {$25.00} {$25.00} {$25.00} TOTALLING {$610.00}. Please help me get my money back i am single and XXXX XXXX. I am broke and really need the money. I can provide you with all the reports from the agencies
Company Response:
State: OH
Zip: 443XX
Submitted Via: Web
Date Sent: 2020-02-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/XXXX unauthorized/fraudulent charges were made on my PAYPAL Debit Mastercard. PAYPAL dispute department removed part of the charges, those that caused TOP OFF debits to be made from my linked XXXX XXXX XXXX bank account, but they have denied my dispute and subsequent appeal to remove the remaining fraudulent charges. These total over {$1200.00} ( see attached ). All came from the same area of XXXX and occurred within a few days time over XXXX week. These charges were not authorized by me. I have filed a police report, and FBI report, and IC3 internet crimes report with the FTC, and have put Fraud alerts on my credit reports. See attached. XXXX XXXX XXXX charged me a small fee to stop payment on all the TOP OFF charges, so they were taken off my bank account. If you dont know how it works, The PAYPAL Debit Mastercard is offered to people to sell on XXXX to conveniently access their seller account funds via a card. It is NOT a conventional credit card ; it is a debit card. The option to TOP OFF ( add funds from a linked bank account if not enough was in the seller account ) was a nice option for me, considering I had XXXX shopping to do and didnt want the card to be declined if I spent more than I had on the card from selling items on eBay. PAYPAL declined at least 4 attempted charges from these fraudulent users, they approved 13 as unauthorized, and now refuse to remove the remaining unauthorized charges from my card. They are calling me every day, multiple times, and have begun to get aggressive in how they speak to me. I have assured them that these are fraudulent charges, and they simply refer me to the fact that they decided the charges were consistent with my activity and declined my dispute and subsequent appeal. I have faxed, emailed, and USPS Priority Mailed them the attached file, along with a letter requesting they remove the charges. My account shows that they have received none of these items, even though I have proof of delivered from each source. LETTER FROM PAYPAL REGARDING transactions they will not remove : Case Closed : Transaction not covered Case ID : XXXX Thank you for reporting this case. After reviewing your case, we found that the reported transactions were not unauthorized and hence couldn't be covered under PayPal Purchase Protection. We've noted the account changes you reported with this case. Case details Dispute reason Unauthorized access Case Status Closed Date reported XX/XX/XXXX TraNsactions not refunded We have been unable to provide any refund on the transactions listed. XX/XX/XXXX XXXX XXXX XXXX XXXX - {$180.00} XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX - {$280.00} XX/XX/XXXX XXXX XXXX XXXX XXXX - {$210.00} XX/XX/XXXX XXXX - {$0.00} XX/XX/XXXX XXXX XXXX - {$75.00} XX/XX/XXXX XXXX - {$0.00} XX/XX/XXXX XXXX - {$0.00} XX/XX/XXXX XXXX XXXX - {$150.00} XX/XX/XXXX XXXX XXXX - {$99.00} XX/XX/XXXX XXXX XXXX - {$86.00} XX/XX/XXXX XXXX XXXX - {$99.00} XX/XX/XXXX XXXX XXXX - {$37.00} LETTER FROM PAYPAL REGARDING transactions they DID remove, that occurred from same day and looks like same thief : Case Closed : Protected by PayPal Case ID : XXXX Thank you for reporting this case. We've issued refunds for certain unauthorized transactions covered under PayPal Purchase Protection. We've noted the account changes you reported with this case. Case details Dispute reason Unauthorized access Case Status Closed Date reportedXX/XX/XXXXTransactions refunded XX/XX/XXXX BANK_ACCOUNT Transfer from Bank + {$220.00} The money will be refunded to the original payment method. XX/XX/XXXX BANK_ACCOUNT Transfer from Bank + {$290.00} The money will be refunded to the original payment method. XX/XX/XXXX BANK_ACCOUNT Transfer from Bank + {$190.00} The money will be refunded to the original payment method. XX/XX/XXXX BANK_ACCOUNT Transfer from Bank + {$80.00} The money will be refunded to the original payment method. XX/XX/XXXX BANK_ACCOUNT Transfer from Bank + {$40.00} The money will be refunded to the original payment method. XX/XX/XXXX BANK_ACCOUNT Transfer from Bank + {$100.00} The money will be refunded to the original payment method. XX/XX/XXXX BANK_ACCOUNT Transfer from Bank + {$90.00} The money will be refunded to the original payment method. XX/XX/XXXX BANK_ACCOUNT Transfer from Bank + {$100.00} The money will be refunded to the original payment method. XX/XX/XXXX BANK_ACCOUNT Transfer from Bank + {$130.00} The money will be refunded to the original payment method. There were 2 types of theft happening here at the same time, one group of unauthorized charges was being stolen from my linked XXXX bank account, the other group of unauthorized charges were charges being stolen by using my linked Paypal Cash Debit Mastercard. The charges on the Paypal Cash Debit Mastercard they refuse to remove. I need your help getting the charges removed. I need whatever assistance I am afforded through your services and implore you to do whatever is within your purview to do so quickly. This has been lingering in my life for months, now, and it is stressful and draining. I have faxed, USPS Priority Mail with receipt of delivery XX/XX/XXXX, and secure emailed a file of letters, police report, FBI report, IC3 internet crimes identity theft report to Paypal and Paypal debit cash Mastercard. They still will not remove the charges, and depending upon who I speak to, claim not to have record of these correspondences. Thank You
Company Response:
State: KY
Zip: 410XX
Submitted Via: Web
Date Sent: 2020-02-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-07
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I am writing about a transaction of money ( {$4000.00} ) I recently made from my bank account to my wife 's Paypal account. On XX/XX/XXXX, I used Paypal to send my wife, {$4000.00} to help pay for our loved ones bills. She immediately noticed I had accidentally sent the money to pay her for goods and services instead of sending to friends and family, causing her a fee of {$110.00}. She researched how to reject the payment and saw in the Paypal help section that a payment can not be rejected, only refunded, so she chose the option to refund my {$4000.00} to me so I could send it the correct way. When Paypal tried to refund to me the {$4000.00} in her account, she had less than {$4000.00} because of the fee and so the attempt to refund of {$4000.00} caused her bank to charge her a fee of {$30.00} ( was seen as equivalent to writing a bad check ). XXXX spent close to two hours going between her credit union and with your customer service line trying to resolve this. Two different Paypal agents told her NOT to put more money in the account to cover the refund of {$4000.00}, but instead to allow this to overdraft again causing another {$30.00} charge. She was told by both agents that this was the only way she could get a full refund of the fee she was charged. I talked to two people at customer service, on the same day to try to resolve this and was eventually told that the fees could not be refunded because of the way the money was sent. I explained again that there was no exchange of services or goods and : the money was sent through the wrong selection of paying for goods and services. that XXXX was unable to reject the payment so I could send it the correct way. that XXXX tried to refund the payment per Paypals instructions. that Paypal attempted to take {$4000.00} from my wifes bank, but because the money wasnt there she incurred a {$30.00} fee. . the PayPal policy I read just before sending the money stated there was no fee for sending money to friends and family. Nowhere on my statement of sending money to XXXX were fee amounts shown prior to me hitting the send button. . that XXXX was told by Paypal customer service that she should allow her account to be overdrafted a second time and that this was the only way Paypal could refund all of the {$4000.00}, including fees. I explained that my payment summary stated that XXXX was getting {$4000.00}, not {$3800.00}. I was intending to send money from my bank to a family member yet my wife was charged {$110.00} and had no way to deny the incorrect payment. She is wondering why this company does not allow a person to deny a payment, especially when it is sent incorrectly to that person and causes her to pay a fee when she was not at fault. This format seems predatory to both of us and we hope you can resolve this quickly for us by refunding the fee of {$110.00} and {$30.00} for the overdraft charge.
Company Response:
State: MI
Zip: 48104
Submitted Via: Web
Date Sent: 2020-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-07
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: Dates:XX/XX/2020 Amounts : {$520.00} {$500.00} {$200.00} action taken by you : Consumer Financial Protection Bureau File a complaint Paypal unable to refund my money that belong to me misleading advertisement receipt say contact Paypal for support . Contacted Paypal No support Permanent limitation Contacted US Congress XXXX XXXX XXXX Delegate to United States House of Representatives Office seemed powerless to stop Paypal from limiting accounts.
Company Response:
State: NH
Zip: 03103
Submitted Via: Web
Date Sent: 2020-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-05
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: PayPal froze my account after charging me fees for fraudulent transactions and accusing me committing fraud. But they won't allow me to protect my data or close my account. Because my PayPal account is linked to many bank accounts, a credit card, and all my personal details, I demand that they delete all unnecessary accounts and addresses and close my account.
Company Response:
State: OK
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was trying to purchase concert tickets from a Venue ( XXXX XXXX, XXXX, MA ). There was an individual who was selling tickets on the Theatre 's web site. I contacted this person and had an exchange via XXXX messaging. They asked that I send the money Via Pay Pal ( {$80.00} ). I sent the money. They disappeared and have ceased all contact, and the money was transferred. I filed a complaint with Pay Pal and they said I authorized the charge so there is no resolution for me. I did not receive the goods. What recourse can I take. I have the persons email, XXXX and the messages pertaining to this transaction. Help. I thought if I went through PayPal my purchase would be protected, apparently not. Case Id from PayPal is XXXX.
Company Response:
State: MA
Zip: 014XX
Submitted Via: Web
Date Sent: 2020-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A