Date Received: 2020-01-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: ISSUE : PayPal is holding my money, denying any attempt to release it. This is involving my business account. I have not had any complaints from buyers or have not sold any service that is unacceptable. There is no fraudulent violation in this case. I am not the first one that this happened to in my family. We have dealt with PayPal before unsuccessfully. Attempts to resolve any issues are very hard and time consuming since their representatives are very mean, they try to make you guilty for putting the account in the state it is. Any requests to speak to managers or higher up people who are likely to help are denied. Chat support is useless as they can't help with anything regarding fund holds. This is our living money and it is unacceptable. It is abuse of powers to hold the money I feed my family with. I have two little children that depend on me. Having to deal with PayPal begging them for MY money that I earned is emotionally draining and is affecting my health ... SERVICE INVOLVED : Regular business PayPal account AMOUNT : {$4600.00} NOTICE OF FUNDS HOLD : XX/XX/2019 SERVICE AGREEMENT : was acc epted during account creation but I have not read it fully I HAVE CONTACTED PAYPAL personally in an attempt to release my money and was told it's impossible. I have had my lawyer mail them a letter requesting reasons for hold and requesting to release the money. We have not heard anything from PayPal since th e letter was mailed in XX/XX/XXXX.
Company Response:
State: OR
Zip: 97266
Submitted Via: Web
Date Sent: 2020-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020 at approx. XXXX I transferred {$210.00} to a paypal account to purchase concert tickets. I never received the ticket transfer. I contacted XXXX when they opened on XX/XX/2020 at XXXX and verified the order number given to me was fraudulent. I immediately contacted paypal to let them know and wanted to file an escalated dispute to cancel the transaction and stop the payment. I was told they could not help me. I have email documentation where the tickets for sale were misrepresented to me.
Company Response:
State: SC
Zip: 29063
Submitted Via: Web
Date Sent: 2020-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: One for {$150.00} sent to XXXX and {$150.00} sent on XXXX I was scammed into buying dogs online and the person wont refund my money and paypal refuses to dispute it because it was sent as friends and family. They have sent me fake emails from fake companies and called me from fake numbers
Company Response:
State: NY
Zip: 14420
Submitted Via: Web
Date Sent: 2020-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-29
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I received an email saying I sent money to someone from my credit card account through paypal. I did NOT do that and I don't know the name it was sent to.
Company Response:
State: PA
Zip: 17601
Submitted Via: Web
Date Sent: 2020-01-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-28
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: My name is XXXX XXXX, approximately two months ago my checking account at XXXX XXXX XXXX was hacked. Since that time we, ( the Bank and I ) have been trying to close the account. Because the hacking left the account in an overdraft I was unable to close the account until I had the funds to bring the balance back to XXXX. I reached out to all the vendors with a direct debit to that account to use a different account which I had set up. The account number in question is XXXX. The bank requires as you know the account have no transactions within 5 days and no overdraft balance in order to close the account officially. The only vendor that has continually hit that account, after several attempts to give them another option is PayPal. I have copies of a written transcript concerning resolving the issue and specifically asked them to use the new account. They assured me that the would close that account on their system. I checked my account this morning and PayPal have hit the old account again causing a overdraft fee against my specific requirements. I will attach a copy of the transcript. This is the third time this has happened and the bank was kind enough to waive the overdraft fee as i showed them the transcript from PayPal. PayPal agreed to send me a letter that they had closed the account from their records which they also failed to do.
Company Response:
State: FL
Zip: 33782
Submitted Via: Web
Date Sent: 2020-01-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Initiated a dispute with PayPal which was initially refunded in the amount of {$39.00} ( Refunded XX/XX/XXXX ). Refund was for a cancelled subscription service that was cancelled under the free trial period and should not have been billed. Initial transaction was erroneously made on XX/XX/XXXX. Later, PayPal reversed their credit and placed the paypal account into a negative balance for the transaction amount ( XX/XX/XXXX ). In the course of this, PayPal limited the account and it is unable to be used before satisfying the negative balance that should not be present. PayPal 's assigned case number is Case ID : XXXX. PayPal credit mastercard was also billed on XX/XX/XXXX by the same merchant which has a cancelled account, a dispute has been initiated with the servicer of the PayPal Mastercard. PayPal has not responded to requests in an expedient manner. PayPal also ignored 2 other small claims ( amts of $ XXXXCAD and $ XXXXCAD ) that were made for items not being delivered.
Company Response:
State: NH
Zip: 034XX
Submitted Via: Web
Date Sent: 2020-01-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-26
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Below please find the details of my transfer of {$2000.00} USD via PayPal to my fiance ' in The XXXX. Instead of sending the cash to the recipient, PayPal allowed a " company '' named XXXX intercept the money and they will not release it until XX/XX/2020. She needs this money to give to an attorney on XX/XX/2020 for a legal matter. XX/XX/2020 money sent to ; XXXX XXXX XXXX XXXX Your recipient should have the money by XX/XX/2020. Paid with ; XXXX XXXX XXXX XXXX Your backup is MasterCard XXXX Exchange rate ; {$2000.00} USD = XXXX XXXX XXXX XXXX = XXXX XXXX Transaction ID ; XXXX Sent to ; XXXX XXXX XXXX Details ; Sent to XXXX XXXX XXXX XXXX Fee XXXX XXXX
Company Response:
State: MI
Zip: 480XX
Submitted Via: Web
Date Sent: 2020-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-26
Issue: Other transaction problem
Subissue:
Consumer Complaint: Fw : As the issuers of paypal master card debit card paypal has passed the buck to you XXXX / Sent XXXX XXXX
Company Response:
State: CO
Zip: 808XX
Submitted Via: Web
Date Sent: 2020-01-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: It's Paypal. My son opened up an account. He is a minor but that did not prevent him from opening an account and transacting. He accumulated more than {$500.00} due to selling clothing. He tried to withdraw to his XXXX custodial account. Paypal is refusing because upon asking for his passport and driver 's license they discovered he was not XXXX. So, they have effectively stolen my son 's money. Yes, stolen. They use these funds, even though they belong to my son, to offset banking fees via FTP credits from their bank. The longer they keep these funds, the more money they make and the less money my son makes. This is, in effect a trap. Paypal is happy to open as many accounts as possible and report account growth in their Edgar filings, but then, only after getting money, do they do a proper KYC. They are fully aware that minors open accounts all the time. They just don't want to pay upfront for the KYC procedures. Honestly, it is XXXX. These are kids and they advertise on kids ' sites via their acceptance mark. 10 years in from the financial crisis and these guys are still acting with impunity. Their customer service is designed to be so painful that most people simply give up.
Company Response:
State: IL
Zip: 600XX
Submitted Via: Web
Date Sent: 2020-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-24
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: On XX/XX/2020 at approximately XXXX I attempted to instantly transfer funds to my debit card account through Venmo. I was not allowed but forced to used an alternative slower service. When I called the information line I was informed that this happens when the bank does not participate or Venmo considers personal risk. I confirmed that my bank XXXX does participate and my credit score is the decision for denial of services. I received no disclosure of this under the fair credit reporting act. Since this seems to be an instremely frequent problem ( there is an automoated phone message stating that risk issue XXXX the government should be interested as this may affect thousands of consumers. No effort or remedy was made by Venmo was made to disclose this to me
Company Response:
State: FL
Zip: 32703
Submitted Via: Web
Date Sent: 2020-01-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A