Date Received: 2020-02-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I received an automated all from XXXX stating my credit card was billed for Paypal {$290.00}. + and if I didn't agreed to call another 800 so fast I couldn't even hear. I called the XXXX-number back and a foreign man answered. I asked what is this he said your Paypal is billing your credit card $ XXXX.+ and I said no the XXXX your not. This if Fraud I didn't authorize that! Where are you calling from? He then hung up. I don't even have an active Paypal account but have several credit cards so I don't know which one they were evening talking about and haven't used Paypal in a long time.
Company Response:
State: DC
Zip: 20032
Submitted Via: Web
Date Sent: 2020-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-19
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I have an account with paypal. went to use it 3 weeks ago and could not log on. Was told there was fraud and so they closed the account and recreated it. Since then I have not been able to logon. Multiple calls and hours spent trying to get help logging on or to close my account and get my money back I keep calling and ask to speak to a supervisor and CAN NOT get my money sent to my bank account.
Company Response:
State: FL
Zip: 32224
Submitted Via: Web
Date Sent: 2020-02-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: the Colorado attorney generals office refured me to you. i have been a paypal customer for way over 20 years, and have mostly used it for ebay. last year i bought a paypal prepaid debit card, bought several things with it and reloaded money on it. they sent me a permanent card to my home address. i sold several things on XXXX and linked my online paypal account with the paypal debit card to get paid. they promptly froze my account saying they suspected fraud. i sent them copies of my state id, my birth certificate, my passport, mail addressed to me ( they had already sent me mail that i had responded to ) they have links to my bank accounts that i have paid with over the years. i went round and round with them jumping through their hoops, and nothing unfroze my account. i then said i wanted to cancel my account and they said it would take months and wouldn't, than said i had to resolve the issues with the account before they would cancel, as if i hadn't already spent hours jacking around with them. i am beyond XXXX off, if i was paying myself by the hour for all the time spent jacking around with these people, i have already spent way more then they have stolen from me. at this time the little money that they took is nothing, i'm XXXX about my time that they have wasted. i want to do anything i can to cause them grief. i want to close the account and i would love to see a hefty fine levied for paypal
Company Response:
State: CO
Zip: 816XX
Submitted Via: Web
Date Sent: 2020-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-18
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: My XXXX XXXX credit card posts charges from PayPal to my account. I do not have a PayPal account, nor have I ever given PayPal my XXXX XXXX credit card number, let alone authorize them to forward charges to my credit card account. When I question a charge both PayPal and XXXX XXXX tell me that I must contact the company making the charge. In a current case, the charging company " XXXX '' has no address or phone number on the Internet. Neither XXXX XXXX nor PayPal can provide either. My Internet search reveals numerous complaints about this company, alleging fraud. PayPal forwarded a charge To my XXXX XXXX account from XXXX on XX/XX/2020 in the amount of {$22.00}. This is not the first time that charges have been made through PayPal from unknown companies, but it the first time I have tried to investigate and pursue a complaint. I have requested PayPal to stop accepting charges in my name from anyone, but their customer service representative expressed doubt that such could be done. I have requested XXXX XXXX to stop accepting charges to my account from PayPal. The only redress they offer is to cancel my current credit card and issue a new one - in 10 days, unless I pay them {$20.00} for faster service. Can consumer protection laws help me in anyway?
Company Response:
State: FL
Zip: 32828
Submitted Via: Web
Date Sent: 2020-03-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On or about XX/XX/2020 I received a notification, i believed was from PayPal that I was charged for a computer security subscription for {$380.00} that has since been removed from the account. There was a contact number on the charge to call and when I reached a representative named XXXX XXXX who represented himself as the PayPal fraud center he began scamming me to remove the charge. He directed me to use a computer sharing application called XXXX XXXX so he could assist me in resolving the charge. Unfortunately I agreed and the scam began. As you can see from the transaction in my PayPal transcript several debits and credits from various individuals were placed in the account and to clear the accounts they need me to provide a payment of {$950.00} to clear the account. I agreed to provide payments though PayPal, However, he said that because there was potential fraud the money had to be sent by other means so Venmo was the vehicle they asked me to use. The process was extremely confusing and believing I was working with PayPal I agreed and sent {$950.00} to XXXX and immediately knew I made a grave mistake. I looked at the account XXXX had provided to credits from a XXXX XXXX of {$890.00} and {$390.00} ( the initial charge from the security service ) totaling {$1200.00}. I then transferred the {$1200.00} to my bank account to cover my {$950.00} payment to XXXX on Venmo. XXXX said that the transfer was to cover the {$950.00} and to send him the balance to clear the issue. When I finally realized this was a scam I disconnected the engagement and refused any further conversations. When he/they realized that I had the money and was not going to send them any money there we two days frantic emails and texts trying to get me to respond. I then received a PayPal notice that there was a negative balance of {$1200.00} that had to be paid back because the XXXX XXXX payments were cancelled. I wanted to clear this issue and called the PayPal number on the site and got a rep named XXXX XXXX XXXX and he wanted to again use XXXX XXXX to get into my computer and look at my account. I asked him why he could not see my account if he was PayPal? He said it was frozen and I needed to show him the charges. I told him I would only pay the balance if I could pay directly into my PayPal account but he told me he can not open the account and that I could go get PayPal gift cards and then provide him the card info and pay it that way!!! Alarms immediately went off and I stopped all communications again. I have been scammed and feel very embarrassed that I allowed myself to be scammed. I hope you can help me with this issue and also stop them from doing this to someone else. Regards XXXX XXXX
Company Response:
State: VA
Zip: 23112
Submitted Via: Web
Date Sent: 2020-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-18
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Date - XX/XX/XXXX Email- XXXX Amount - {$250.00} Ticket - XXXX Department - account specialist Venmo is telling me it will take 3-5 days, I cant wait this long I am a student, kindly take action against them to resolve it faster
Company Response:
State: MA
Zip: 02125
Submitted Via: Web
Date Sent: 2020-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: Noticed on my XX/XX/2019 credit card statement, that on XX/XX/2019, a payment was made for {$14.00} to something called XXXX via Paypal. The phone number listed with the transaction was something generic like the paypal main number. I did call the number, but the person I spoke with seemed to have some trouble with basic English, so it seemed suspicious. Called my credit card company and asked them to make an inquiry to paypal about this. Paypal never responded. The credit card company eventually gave me a credit for {$14.00}. A month later I got a call from the XXXX XXXX XXXX XXXX XXXX ( XXXX ), asking me why I had cancelled a payment to them. Well, if it was something for the XXXX, I guess I am down for that, so I called my credit card company and say that I wanted the previously refunded {$14.00} charge to do through, which they the card company agreed to. A month or two later, the XXXX told me that they never got their money, and that paypal had charged them a {$20.00} fee for a cancelled transaction. I called paypal and spoke to another suspicious sounding person who seemed to have trouble with English and managed ( after about an hour ) to express that I would like the charges to go through to the XXXX. I had to supply letters from the credit card company stating that I gave up my right to my {$14.00} transaction refund, which took another 30 minutes. After all that, the XXXX never got their {$20.00} back from paypal and neither the XXXX nor I got the {$14.00}. So, I am out {$34.00} for nothing. And paypal never even transferred the money. This is basically theft. I complained to the XXXX XXXX XXXX and youll never guess like a month or two later someone got back to me and basically summarized my complaint back to me as a response. I followed up on this and like a month later, I got a reply telling me that no one was getting the {$20.00} back. ( Too bad, so sorry, I guess. ) And, still no one got the original {$14.00}. Theft. Just theft.
Company Response:
State: MD
Zip: 21784
Submitted Via: Web
Date Sent: 2020-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-18
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: I have had a paypal account for several years. I have a paypal cash card and am able to receive direct deposit should I choose to do so. I recently moved and have been using XXXX XXXX and XXXX XXXX frequently for food delivery ( because I'm XXXX on XXXX ). The use of these two companies has created a problem because I had to frequently dispute charges due to canceled orders ( by the company ) not being refunded to my card. On XX/XX/XXXX I received a message from Paypal telling me my disputes are putting me in danger of account closure. On XX/XX/XXXX I was forced to file another dispute with paypal because I was charged incorrectly by XXXX on my paypal card. I even provided Paypal a LETTER from the MERCHANT admitting their mistake and encouraging me to dispute the discrepancy ( which I did ). This resulted in paypal closing my account without processing me dispute causing me to loose money. They stated that the remaining balance in my account would be refunded in SIX MONTHS which is a violation of federal law.
Company Response:
State: PA
Zip: 17201
Submitted Via: Web
Date Sent: 2020-03-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Recently, Paypal decided to close my account that I've had with them in great standing for several years out of the blue and without a warning. Paypal is notorious for doing things like this as I have uncovered from other people 's complaints. In my case, they approved me to get paid out right away which is a privilege to have with this company and only reserved for the customers who are in good standing with this company, I believe it's called funds now. Which confirms the fact that I have a great track record with them. However, a few weeks ago, I go to log into my Paypal account and wouldn't you know it, I get a message telling me that I have violated their terms and/or conditions and that they no longer wish to do business with me. Why????? Why Paypal???? How about an explanation about why you would treat a long standing great customer such as myself like this all of a sudden? I have done nothing wrong or out of the ordinary and you drastically shut me done and treat me like some kind of infectious disease. This is unacceptable! The only transactions that I have recently done on my account around this time was to receive rent payments from a guest chef that was visiting from XXXX to open up a new restaurant in downtown XXXX. He stayed with me for a couple of months while I rented out half of my apartment to him-Legally! And the other transaction was to receive payment for a cell phone that I sold to someone from XXXX that came to my home and picked up the phone and could only pay me by sending it through your service to my account. That's it! So, you want to tell me now how I have violated any of your terms and conditions in any way with these transactions?? Enlighten me please. Or, can you tell me what was unsafe about either one of those transactions? Nothing! They were all legitimate and normal transactions and for you to close my account just like that for conducting these normal transactions or without any warning is wrong and unprofessional. My login user id for this account is : XXXX XXXX
Company Response:
State: CA
Zip: 94596
Submitted Via: Web
Date Sent: 2020-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2020 my paypal account was charged XXXX - I did not purchase anything in that amount or transfer money to anyone in that amount. I do not know the person the money went to. I submitted this to Pay Pal and they let me know today XX/XX/XXXX that they deemed this charge to be in line with my past history. Which is not true, I have transferred money to people for games and trades my son is has related to video games but the most spent was {$27.00} dollars with exception for a purchase I made in the amount of {$300.00}. With that said the person 's pay pal account that my money went to is XXXX XXXX XXXX and it says I will see " XXXX '' on my credit card statement. I tried to let Pay Pal know after their decision that I absolutely did not authorize this payment and the case is closed.
Company Response:
State: CO
Zip: 80219
Submitted Via: Web
Date Sent: 2020-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A