Date Received: 2020-02-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have made two transactions with the debit card at gas stations where the pump failed and then I had to wait for the funds to be returned. I waited the five business days and had received none of my funds back. I then called Venmo and asked what the issue was, I was then told that the money was on a 30 day hold from XXXX for both transactions. I then waited out the 30 days and still received nothing. I waited five extra days before calling them again, I was then told that there was an error code that came up when they tried to transfer back the funds. And they didnt have a clear explanation for why. I called two days later just to be told that the engineer team will have to take care of the problem on hand. That the only way to contact them is email but I have to wait for them first. I have then wait 12 days constantly checking my email and not receiving any money or response from their engineer team. I called them again just to hear that the order will be pushed to the top to be resolved. I was then told that everything that was told to me the other time was just bull and that its something wrong on Venmos end. I waited 47 days for my money and still havent received anything. Transactions 1 : XX/XX/XXXX in the amount of {$25.00} Transactions 2 : XX/XX/XXXX in the amount of {$20.00}
Company Response:
State: NY
Zip: 124XX
Submitted Via: Web
Date Sent: 2020-02-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-17
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: PayPal has repeatedly called me to collect a debt due to fraud facilitated thru their platform. A PayPal user committed fraud and i was issued a chargeback. After the final investigation I was left having to pay the amount I was owed. I paid the full amount plus fees ( which I did not collect ) and PayPal has repeatedly continued to call me seeking re-imbursement even though they have already collected the funds.
Company Response:
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2020-02-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-16
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had file 4 disputes with Pay Pal ( PP ) for charges to a vendor that occurred on XX/XX/20 disputes were filed on XX/XX/20 as follows {$25.00} XXXX {$200.00} XXXX $ XXXX $ XXXX XXXX Im disputing the charges for two reason : 1 ) Item not received /Non-performance. 2 ) Wrong name associated with the charges On XX/XX/20 Pay Pal settled the {$25.00} dispute in my favor and returned funds however they deactivate my account and send an email : Your ability to file PayPal Purchase Protection cases has also been removed. Any existing PayPal Purchase Protection cases you've filed will be denied ( How do you pull protection on items previously transacted? I could see that happening going forward, but it can't be applied retroactively especially while engaged in disputes ) especially when they have already decided one of the disputes in my favor.. This made it impossible to continue to communicate with them on the remaining disputes. I then had to file a complaint with my Bank for the charges At my instances, Pay Pal restored my account but limited my account so that I couldn't use the online chat features or read messages in my inbox. Making it almost impossible to send documentation to support my claims or communicate with them. After I file the claims with my bank on XX/XX/20 I received emails on XX/XX/20 for 2 of the 3 remaining disputes : {$200.00} XXXX {$270.00} XXXX You sent me an email : stating : We Can't Investigate or Decide This Case You filed this dispute with your financial institution or credit card company, and not with PayPal. We can't provide additional details or updates on this claim because we don't have access to your financial institution 's investigation details. Please Contact Your Financial Institution You will need to contact your financial institution or credit card company directly for additional information and final resolution on this claim. If you want to cancel this claim you will also need to contact your financial institution directly ( clicking Cancel case in the PayPal Resolution Center won't cancel the claim with your bank or credit card company ). " But no such email for the $ XXXX=XXXX despite the fact that the XXXX XXXX claims were all done on XXXX the day PP deleted my account. Thus, dragging out the process. I don't know how they decide that only 2 of 3 disputes were no longer going to investigate by them and then decided on XXXX in my favor on the {$200.00} XXXX ( the 1 they missed or sloppily forgot ) Compliance and consistency, please!!!!! For crying out loud Pay Pal is in Financial Industry. I assume they have some regulations and requirements that need to adhere too.. If PP can decide in my favor for 2 of the 4 disputes by XXXX and then on XXXX decided on 1 of the remaining of the 3 disputes. PP should be able to do the same for the other 2 as the facts and details surrounding them are the same. By refusing to further investigate Pay Pal is either deliberately stalling or dragging out the processor is acting in a willful negligent manner with malicious malice intent to delay closure on the issues. Pay Pal can't create situations that inhibit my ability to seek resolution. Further exacerbating the situation by hiding behind a policy that places the responsibly back on my Bank to investigate. While at the same time violating their own policy and rendering decisions on a similar related issue. Since 2 of the 4 have been decided there is no reason why the other 2 issues remain open and delayed of closure when there is no deviation in the facts surrounding all of the charges. As soon as this gets settled Pay Pal and I will be parting ways
Company Response:
State: IL
Zip: 60616
Submitted Via: Web
Date Sent: 2020-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-16
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: have a paypal account for online payments for me unfortunately I was a victim of phishing and the theft of my data from my card and my paypal account and made several unauthorized payments by me for amounts of XXXX $ and to the issuing bank of my card I recognized a part of these payments I demand paypal to recognize the rest of these payments that I do not authorize for an amount of XXXX $ because the XXXX XXXX XXXX recognized me XXXX $ giving a total amount of XXXX $ and the complaint was presented to paypal and the XXXX XXXX XXXX waiting for a solution and recover this money immediately
Company Response:
State: FL
Zip: 33166
Submitted Via: Web
Date Sent: 2020-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: My name is XXXX XXXX. OnXX/XX/2020. I had sent money to a lady named XXXX XXXX on PayPal account ( XXXX ) The first amount was {$1000.00} and the second one same day was {$100.00}. Altogether it was the amount to {$1100.00} Her partner XXXX XXXX advertised for an apartment for rent XXXX XXXX XXXX XXXX AK for {$500.00} security Deposit and {$850.00} for rent. Altogether {$1300.00} and I was {$250.00} short and they said I can pay when I go to XXXX. The number they gave me was XXXX for XXXX and my bf and I would text him since then and even before payment since ending of XXXX to XX/XX/2020 when I received last text. He was the person who gave me her info to send the money. His email address that they created for me to contact them on emails were ( XXXX and XXXX ) On XX/XX/2020 in the morning when I woke up. I texted and asked them to meet my bf to go see the place and get the keys. He never replied. I emailed both emails and no reply. I tried to call and no answer. I told them if they dont reply that I would call XXXX and file a scam report. My bf wasnt happy because he figured they were scamming us for fraud! When I tried to call again. The phone number was disconnected and the emails didnt work anymore. I told my bf and he tried to fill out a report with XXXX XXXX Police Department but it was under my name. I then went to PayPal and filed a dispute on both transactions and told them that it was a scam and they stole my money! I wanted my money back because it wasnt right! Those people scammed us and fraud us for money and used a place that wasnt theirs! Later that day in the afternoon I got an email back for both transactions and said that they denied and denying my case for my refund because this transaction was unauthorized. This was a total scam! Its not right for PayPal to hold back my full refund and let these scammers win! I filed a police report online and idk what they will do to the people if they ever catch them! I put the stuff on fb to warn other people. I filed another complaint with the Feds in XXXX. Now I am coming to this place for help!!!!
Company Response:
State: AK
Zip: 997XX
Submitted Via: Web
Date Sent: 2020-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have a PayPal account and two transactions showed up today in the amount of XXXX European dollars. The money was sent to XXXX XXXX and I did NOT authorize either one of these transactions. I disputed both transactions with Paypal and they said that they could not find anything wrong with either transaction. Please help me.
Company Response:
State: CA
Zip: 93305
Submitted Via: Web
Date Sent: 2020-02-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-15
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I am submitting a formal complaint because I have " Hard Inquiries '' on my credit report regarding a credit card which I did not apply for, and I can not seem to get anything settled with the company on my own. I came across an inaccuracy on my credit report and as advised I submitted a dispute via XXXX XXXX. Upon receiving word back from XXXX XXXX they stated that " BILL ME LATER INC/PAYPAL '' are claiming the information they reported to be accurate. I then contacted the creditor through telephone.. they claim that they do not have any accounts open in my name, closed in my name, and they can not find any credit application within their systems. They claim that they do not have my name or social security number in their files, but they sure did make a negative impact on my credit scores. I do not know exactly how it happened, but I do know that I never authorized or gave any sort of consent to the creditor ( s ) " BILL ME LATER INC/PAYPAL ''.
Company Response:
State: MI
Zip: 48317
Submitted Via: Web
Date Sent: 2020-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-15
Issue: Overdraft, savings, or rewards features
Subissue:
Consumer Complaint: I offered my professional services to someone and we used PayPal to complete the payment. The process for completion takes 60-75 days on my end and the buyer knew that. After 2 weeks he submitted a dispute for the XXXX $ and they took it out of my account even after providing signed contracts from both parties. My account is now negative and as a small business owner XXXX $ will make or break me. The money was used to start working on this customers project. He has a 72 hour cancellation policy and it was completely fine until two weeks. Paypal refuses to help me in this situation and I have reached out to many different people at the company.
Company Response:
State: CA
Zip: 90015
Submitted Via: Web
Date Sent: 2020-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-14
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: On XX/XX/2020, I sent via PayPal, {$10.00} to a friend. ( Both of us are residents and currently located in Idaho, U.S. ) While / previous to sending the money, Paypal asked " Whats this payment for? Sending to a friend or Paying for an item or service? '' I opted for " Sending to a friend - No fee to use your bank to send to friends and family in the U.S '' and used my bank / debit card. Contrary to what I thought would be " No Fee '', I was charged {$.00} On my friends end, I'm not sure what the problem was. She said PayPal required a higher balance or fees or something for her to get the money. She declined and sent the money back to me via payPal. Now Paypal wants more money from me to get my money back ( back onto my bank card ). Again, contrary to the " no fee '' that it stated for the return if I wait a few days, there would be more charges. After talking / complaining ( via paypal website messaging ) with Paypal, no resolution. I then refuted the charges ( original {$10.00} ) with my bank ( on a three-way phone call with paypal and my bank ). PaypaI then explained I could access my money if I entered my checking account number and routing number. I went to do that online ( while we were still on phone ) but Paypal wanted my password to my bank account. Not! I want my {$10.00} back. ( And someone should XXXX them! )
Company Response:
State: ID
Zip: 83201
Submitted Via: Web
Date Sent: 2020-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: I paid XXXX down for a car. it didn't exist. my bank gave me my payment from them back. pay pal will not give me my paypal wallet cash back. said I forfeit their portion of my cash because financial institution filed a claim for the partial payment paid by the bank. they did this to me in 2018 as well thru XXXX and the XXXX dollars was never given back to me. for services used via identity theft. even tho I went through all the bells and whistles trying to get the refund from paypal. even tho google repaid me. it never showed up in my PayPal balance. so this is twice paypal has taken.my money I'm a XXXX yr old female. i am also XXXX. i dont get much money anyway. I'm being taken advantage of. i need help please.
Company Response:
State: TX
Zip: 774XX
Submitted Via: Web
Date Sent: 2020-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A