Date Received: 2020-04-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: I went into contract with XXXX XXXX, owner of XXXX XXXX XXXX, XXXX. on XX/XX/XXXX. I sent him a deposit to begin work on my application would should have span over a course of 3 months as stated in the contract. As the 3 month mark approached, my app was nowhere near ready for testing or launch. I'm in tech, so I understand that there are delays in the development process at times. I did, however, have to constantly express my disappointment in a lack of response and consistent communication about the progress of the app. As we continued, and the app seemed to make little progress, I continued making my payments, eventhough the contract was breached ( which I brought to the merchant 's attention ). Due to the fact that XXXX was very unresponsive throughout the process, I began working directly with his development team lead. This was in XXXX. We removed XXXX from our communication as it seemed as though information was not being communicated clearly by XXXX. On XX/XX/XXXX, the lead developer working on my application ( who has a separate agreement with the merchant ), explained that he was not getting paid and so therefore certain features we spoke about would not be included in my application. He also mentioned that my project might not get finished due to him not receiving funds from XXXX. We had a long 3 hour conversation about how XXXX poorly ran his business. The Lead explained that because of the shortage he had to pay his team out of his pocket just to work on my app and it was putting a strain on his home life. On XX/XX/XXXX @ XXXX XXXX EST I sent XXXX a bunch of texts explaining that we needed to have an urgent conversation. XXXX did not respond until the next day XX/XX/XXXX @ XXXX EST saying " everything we discussed remains the same. nothing has changed since our last conversation ''. Our last conversation consisted of us going over the apps and their features ( this included a social media and marketplace all in one app for the agreed upon {$7500.00}. He also mentioned that the Lead developer " doesn't know how he gets his money, he's just paid ''. This seemed a little odd, but I trusted him. Once the Covid-19 pandemic landed and shifted all businesses to work remotes, I followed up with XXXX of XXXX XXXX XXXX to understand if business would be impacted. We were so behind already, I wanted to know the status of work. I knew he wouldn't update his customers because his communicate was poor so I took it upon myself reach out. I reached out via text on XX/XX/XXXX, asking if the team would continue the project, given the recent changes to the project discussed with the Merchant. I received no response. On Friday XX/XX/XXXX I followed up again and did not receive a response from the Merchant. On Monday XX/XX/XXXX, I had a call with the Lead developer who was creating the product and they said they hadnt spoken to the Merchant in over a month nor had they been paid for their services. They informed me that my project would be terminated unless I was willing to pay an additional {$100000.00} to cover their losses in their dealings with XXXX XXXX XXXX. I reached out to XXXX after speaking with the lead, asking for additional information. I reached out via text, XXXX, XXXX call and audio. The Merchant finally responded saying hed give me a refund but could not and would not disclose when Id be refunded. After speaking with the lead who was developing the app, they mentioned on XX/XX/XXXX that they have not been paid by XXXX and therefore would terminate any further development on my app until the Merchant paid them what they were owed. They encouraged me to reach out to XXXX to see if I could somehow convince him to pay them so that work could continue. They also encouraged me to sue him for his poor business practices. XX/XX/XXXX at XXXX I sent a text to XXXX XXXX I continued texting him with no response. It was not until XXXX that I received correspondence from XXXX stating that he had a family emergency, which is why he has not gotten back to me. I would have understood had the Merchant not used excuses in the past for his poor communication with me throughout the lifecycle of the project. I informed him that all work should cease on the project and requested a refund. XXXX mentioned hed call me to discuss. I asked when and he stated he could not give me a date or time. I requested that he just send me my funds instead of having a formal call. After cursing at me via text for not being sympathetic to his current excuse, he agreed to give me a refund but could not and would not provide a date in which Id be refunded. The Merchant proceeded to block me on XXXX, XXXX, and text. Therefore leaving me no way to get in contact with him ( this was all due to me requesting a refund ). I proceeded to create disputes on the payment platforms in which I paid XXXX, on time, monthly, in hopes that I would receive some of the money I paid. I have had to retained an attorney who has since sent a Demand letter out to the Merchant requesting a full refund of all funds.. I also do not have a product or the code for the app that was in development, nor do I want it. The merchant also mentioned that he's since had another team develop my app. This was NOT in our agreement. I have disputed my claims with Paypal which is where most of the transactions occurred. I paid {$500.00} every month ON TIME since XXXX and I have nothing to show for it. I created a claim on Paypal and they denied my claim immediately. After getting in touch with a claims specialist, they mentioned that I entered the wrong reason for the claim and I should update it. However, I am unable to do so, and there are no reps to help me so my hands are tied. All i want is a full refund and I'll be good to go. I have copies of my texts with the merchant, copy of my demand letter from my attorney, and a copy of the breached contract
Company Response:
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-20
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: My business received a customer payment in the amount of {>= $XXXX} ( XXXX XXXX ) on XX/XX/20 by bank transfer ( Transaction ID : XXXX ) PayPal incorrectly recorded and processed the payment in the amount of {$XXXX} ( XXXX dollar ) and moreover still has payment in a pending status so I am still without access to the funds after more than 60- days, more than ample time for PayPal to verify the legitimacy of the transaction and payment. The same customer submitted an additional payment on XX/XX/20 by bank transfer, which for some reason is not reflected in the attached transaction register.
Company Response:
State: GA
Zip: 30305
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-20
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Below is information that the sender provided in this email message that I am here complaining about : Fw : [ Daily Report ] [ New Update Result ] Latest Reminder - About your account login from, XXXX, Account report sent to your [ XXXX # ] On Saturday, XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX From : XXXX XXXX Sent : Monday, XX/XX/XXXX XXXX XXXX To : Subject : [ Daily Report ] [ New Update Result ] Latest Reminder - About your account login from, XXXX, Account report sent to your [ XXXX # ] On Saturday, XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX To Whom It May Concern : I received an email supposedly regarding a " Paypal '' account using my name. The information re : the sender is above ... .having removed my name on it ( as was suggested by your reporting information ). It seems like a scam attempt/phishing attempt by some fraudulent actor to get information of mine for their benefit, either immediate or in building an even more effective scam attempt in the future. I am unsure if this report to you is the correct procedure to mitigate the kind of online fraud attempt ... .Please redirect me if there is a better US government office to make this report to. Thank you ... Mr. XXXX XXXX XXXX XXXX Il. ( XXXXXX/XX/XXXX )
Company Response:
State: IL
Zip: 60525
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-20
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Venmo is retaining my funds unnecessarily. They suggested I find another service, I don't understand what happened. I need the funds to survive, after explaining that my account is deactivated and I can not recover my funds.
Company Response:
State: CA
Zip: 90715
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal phone lines are closed. They refuse to reply through the online chat messenger. My account was imposed limitations on XX/XX/XXXX, after providing all documentation, I was able to reach an agent through chat and the limitations were removed. Then, I sold 2 pre-owned XXXX on XXXX and on XX/XX/XXXX account limitations were imposed AGAIN! Now i have {$1600.00} stuck and there is no reply from them whatsoever. Aside from myself, I ask that you please take a look at PayPal 's page on XXXX and RECOGNIZE that there are about 5000 other people affected just like myself. In the time that we need it the most, they are keeping our funds AWAY from us. This is completely WRONG and I am looking for HELP!
Company Response:
State: FL
Zip: 33160
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-19
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On the XXXX of XXXX via Paypal I transferred money to my sister. I transferred twice since the first transaction was not recieved to her. The first time I transferred using her phone number the second time with email address. The second transaction with email went through fine was recieved to her. The first one using her phone number was not recieved on her Paypal. Though both transactions were taken out of my bank account. So I got charged both times. I don't know where the money using her phone number went if I was charged but doesn't appear on her PayPal. I had such a hard time transferring that I just opted to giving her cash. She was able to transfer me back the payment sent using her email. But not the one using her phone number. I am just so frustrated during this time with Covid 19. I can't afford to not knowing where the money that was taken out of my bank account is. If it's not in my sisters Paypal. I have never had a bad experience with Paypal til this. I want to be safe and open a complaint before it's to late since I have XXXX to be able to issue a cancelation or refund. I am working with my bank institution. But I was to get all the help I can to get my XXXX dollars that I don't know where they ended up.
Company Response:
State: CA
Zip: 92627
Submitted Via: Web
Date Sent: 2020-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: I made a deal with a guys whos name is supposedly XXXX XXXX whos paypal id XXXX to buy an iphone x that he was supposed to ship and it was supposed to be delievered on XX/XX/XXXX but it didnt come. I had already paid him XXXX for shipping and as a deposit but now he has completely gone ghost his number doesnt exist no more and his XXXX account is gone. He stole XXXX dollars from me
Company Response:
State: CA
Zip: 90003
Submitted Via: Web
Date Sent: 2020-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-19
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: On XXXX I received an invoice from PayPal from whom the business customer uses their invoice services to receive money, due to high call volume they were advising to message the reps on an issue that I could not do myself, So on XX/XX/XXXX I sent a message stating that I have a problem with a service that was not rendered and I am not able to dispute the transaction, matter was looked into and then I had to link the card that I used to pay upon doing this a rep by the name of XXXX stated I was protected under the buyer payback protection as long as it was within 180 days, ok so upon looking at the day I purchased I was within the timeframe because I reached out on XXXX and followed up today XXXX purchase was done XX/XX/XXXX, so she comes back to say that PayPal can not go no further back on transactions before XX/XX/XXXX, she would not escalate the situation as I asked her to, her last response was she respect my decision, so I am asking PayPal to refund my XXXX because their business customer has not fulfilled a service that I paid for I was well within the 180 mark as she stated was your policy, the whole conversation is within my message inbox
Company Response:
State: GA
Zip: 30253
Submitted Via: Web
Date Sent: 2020-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I used my venmo app on my phone to send XXXX to secure a purchase. After I sent the money I noticed it charged my account three times. I called and sent notice to venmo the same day. The insured me that it wouldn't be a problem, and they would handle it. Well today they sent me an email saying that they can't do anything about it. This was on XX/XX/2020. Transactions from XXXX XXXX XXXX XXXX. My name is XXXX XXXX XXXX. The person who received this money is not answering the phone. @ XXXX Last 4 digits of phone is XXXX
Company Response:
State: NY
Zip: 115XX
Submitted Via: Web
Date Sent: 2020-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: This involves a fraudulent sale ( scam ) enabled by PayPal. My dispute stems from a sale of merchandise through XXXX ; two very expensive speakers were sold to a person using XXXX ; this person paid for them using his credit card and PayPal. He then arranged for XXXX to ship them from my location in California. They were allowed to ship shortly after the payment cleared PayPal ; the full sales price of {$1600.00} was paid on XX/XX/XXXX. The funds were held by PayPal until XX/XX/XXXX, at which time the funds were released to me. I then released the merchandise to the Buyer who then transported the speakers to XXXX XXXX and subsequently out of the country. Approximately two months later, Buyer filed a claim with XXXX claiming speakers were damaged in shipping ; the claim was denied ; the Buyer then filed a claim with XXXX, which was denied ( Buyer refused to return speakers ). Subsequently Buyer contacted his bank/credit card company and was ultimately successful by making a false claim as to their condition. PayPal notified me of this claim on or about XX/XX/XXXX and requested documentation that could be used to refute the claim. Documentation was sent immediately. On XX/XX/XXXX, PayPal informed me that the Buyers bank/ credit card company had sided with Buyer and my PayPal account was now " negative '' and to immediately add funds to cover the negative balance. I had heard nothing, nor been notified of any ongoing discussion. On XX/XX/XXXX, I spoke to the PayPal Resolution department ; they agreed the merchandise needed to be returned. On XX/XX/XXXX, the PayPal collection department called demanding payment and to deny me any further assistance from them. On XX/XX/XXXX, I called PayPal collection and was transferred to the Dispute Department after thirty minutes on hold the call was terminated ; no one answered in the Dispute Department. The merchandise remains in Buyers possession as of this date, XX/XX/XXXX. Buyer is non-responsive and refuses to return merchandise. PayPal refuses to either pursue a remedy with, or release the name of the institution used by Buyer. PayPal, acting in bad-faith, has apparently washed its hands of this matter. Lastly, I believe this transaction is a scam. The XXXX purchase was without negotiation, in fact, Buyer was offered a {$100.00} discount because of a supposed " double sales tax, '' issue, which Buyer ignored, completing the sale at full price. I have attached photos of the speakers both with and without grills for your information. Additionally, I have filed a Police Report regarding this fraudulent sale ( theft ).
Company Response:
State: CA
Zip: 957XX
Submitted Via: Web
Date Sent: 2020-04-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A