Date Received: 2020-04-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Paypal.com Offsite not on XXXX. XX/XX/20 {$71.00} Seller XXXX XXXX Never received item and wrong usps track delivered number ... not me.
Company Response:
State: NY
Zip: 14150
Submitted Via: Web
Date Sent: 2020-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-26
Issue: Money was not available when promised
Subissue:
Consumer Complaint: This letter is to explain the unethical practices of the company PayPal Holdings , Inc.. Like many other families around the world the pandemic has taken a huge toll on me and mine. I decided the best thing for me to do was to sell some items via XXXX. So I did so and to my delight I had over {$1000.00} deposited into my PayPal account from an XXXX sale. This was on XX/XX/2020 and the exact amount was {$1000.00}. I was soon after informed that there was a 21 day hold on the money since my account was somewhat new and/or hadnt been used in a while. Ok, I could deal with that, so I waited. Then I noticed that about 10 days into that wait that there was a limitation put onto my account. They wanted three documents verifying my identity to remove this limit. So I provided to them a photo of my Florida drivers license, a photo of my social security card and a insurance bill showing my mailing address. PayPals system noted that they would review these documents for 3-5 working days. So after 5 working days I was curious why they hadnt removed the limitation or finished reviewing my documents, so I wrote them inquiring upon these matters. They informed me that certain criteria in my account linked it to some other accounts. They said it could be an address, phone number, social security number, bank account, etc.. pretty much anything in my account that matched another persons could and would make a link. They informed me that one of the accounts, XXXX, had a negative balance and that it would have to be paid in full for my account to be unlimited. After informing them that that account had nothing to do with my account they insisted that it had to be paid. They would not tell me what information linked our accounts. Luckily, ( at least I thought I was lucky ) I know whom that email address belongs to so I was able to contact him and let him know the situation, and he was kind enough to pay his debt. I messaged PayPal with this information and they said that they wanted a clearer photo of my ID so I complied. So after being forced to be their debt collector and putting myself in danger soliciting their account holders, this still wasnt enough for them to release my account and money. They found another account which I didnt recognize and demanded that I make this account holder pay their negative balance as well. I was astounded, did they think I could be blackmailed with my own money to be their unofficial debt collector? I told them no way, I didnt know who that account belonged to and I wasnt going to investigate or pursue the account holder for them. I was uneasy about the 1st time I did it for them and the thought of doing it again made my nauseous. I told them this had to be illegal what they were doing to me. They then disconnected and reconnected me with a different representative. The new rep noted that my confirmed, verified, bank account have stored was not in my name. I told them that it was my roommates and that I had permission to use his account for PayPal matters. They asked if I could provide them with a letter of authorization from the bank account holder stating that I was authorized to use their account for PayPal, with a photo of their ID. They said I needed to provide a new, clearer photo of my ID and that after I provided these items my account would be freed. So excitedly I replied no problem, give me 10 minutes, and signed off to get these things in order. When I signed back on I was floored when I was directed to a page stating that You cant use PayPal anymore. and some other things regarding the closing of my account. The absolute worst notice being that the money in my account would be held for 180 days! After which they will send me an email with instructions about transferring the money. 180 days! This pandemic is taking a huge toll on my family as I stated before and I cant afford a hit to my finances like this. I was forced, by the economic state of our country, to sell heirlooms I never thought I would have to sell and now this bully of a company is holding the money for no reason at all. Then I get a call from my roommate, whom wrote me the authorization letter, and his account has been closed as well! Along with a 180 day hold on his funds. This is so wrong and this company doesnt understand or care about the impact that their unethical behaviors are having on Americans lives as I am sure we are not the only people they are pushing around during these trying times. Please help me as I am not big enough to take on this company alone. Sincerely yours, XXXX XXXX
Company Response:
State: FL
Zip: 34744
Submitted Via: Web
Date Sent: 2020-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I attempted to accept the available funds in my PayPal account, and the website page involving entering personal information verification would not function ( I keep getting an error message saying " something went wrong '' ) during multiple attempts. The utilization of the available funds was not possible, so PayPal ended up processing the transaction I was attempting to use available funds for using the XXXX XXXX card linked to the account. If I had wanted to use XXXX, I would have done so directly using the credit card. In addition, multiple attempts to transfer the funds shown as " available '' to receive a paper check did not function. Clicking the selection " receive a paper check '' resulted in restating the same webpage ; no result. Several telephone calls to PayPal 's customer service number have gone unanswered, with a message stating that " due to COVID 19 concerns, the service center is closed. The website does not appear to work and PayPal customer service is unreachable, so I can not retrieve the funds in the PayPal account.
Company Response:
State: CA
Zip: 94609
Submitted Via: Web
Date Sent: 2020-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-25
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: Hello, a few minutes ago I got a letter from " XXXX XXXX XXXX XXXX '' Where I owe them {$57.00} where the creditor is paypal, I don't owe anyone anything I started looking for information on the Internet where they basically explain that they received this letter charging, some explain that it is due to identity theft or due to a security breach by paypal, since in the official forum of paypal many people received this letter in which they allege that they received this letter with an invoice, and paypal has not done anything to solve it, There have been several times in which I receive fraudulent emails with the name and stamp of paypal charging me in which I call and ask if I owe them something and they tell me that it is a fraudulent email and that I send the complaint to an email that they have special for that I hope I don't have to sue them
Company Response:
State: NY
Zip: 14606
Submitted Via: Web
Date Sent: 2020-04-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-25
Issue: Other transaction problem
Subissue:
Consumer Complaint: I can not get my bank account to connect with venmo. Ever since i changed my password on my XXXX app I can not get my venmo to connect. I have been trying for 5 days now every day.
Company Response:
State: OH
Zip: 440XX
Submitted Via: Web
Date Sent: 2020-04-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-24
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hello, PayPal has limited my account ( On XXXX XX/XX/XXXX ) for 6 months, And after that, they withdraw my money coming from selling on XXXX to another Account PayPal ( ON XXXX XXXX XXXX ). Without my authorization. ( 3 operations with proof currency : XXXX USD XXXX CAD and XXXX EUR ). I have written and called the customer service but no solution at this time. I like to have all my fees paid for all four years with PayPal, and damages Because my activity is stopped by PayPal. ( I'm an honest XXXX on XXXX ). I XXXX XXXX XXXX on XXXX only that. ( No case with buyers on XXXX and Paypal too ) They tell on one email : PayPal has taken my money like damages because I dont respect the policy of PayPal! From : PayPal Customer Support Mark As Unread Print Delete RE : Email address XX/XX/XXXX at XXXX Dear XXXX XXXX, Thank you for contacting PayPal regarding the limitation on your account. PayPals User Agreement explicitly states that sellers who violate our Acceptable Use Policy may be liable for damages up to {$2500.00} USD per violation. These violations may include the sale of prohibited Adult or Offensive Content, Drugs, Counterfeit Goods, etc. We have dedicated teams and robust internal processes to ensure adherence to our policy, and the company may look to recover damages from sellers who have broken our agreement. Sincerely, PayPal -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Copyright XXXX PayPal. All rights reserved. Responses to this email address are not monitored. Sent : Thursday, XX/XX/XXXX XXXX XXXX ( XXXX ) PayPal Customer Support :
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-24
Issue: Other transaction problem
Subissue:
Consumer Complaint: Dear XXXX, Thank you for your email. Naturally, you have the right to cancel your tour with no charges up until XXXX XXXX. However, I would like to point out a few things : 1. Coronavirus is not Ebola or anything similar. As a matter of fact, the mortality rate is roughly that of seasonal XXXX ( flu ) : https : XXXX. You would probably agree that if we were to cancel all our tours because of flu danger, we'd run out of business very fast. 2. So far, there has been no official case registered in XXXX. 3. If you decide to go ahead with the cancelation, you may understand that we may not accept your booking at a future date. You and me we've gone through quite a few emails before putting all this together. My colleague XXXX had a VERY HARD time securing your accommodation and activities. I will most probably not be willing to take the same chances again. In the unlikely eventuality that country travel restrictions will be put into place between XXXX XXXX and XXXX XXXX, I promise you we will keep your deposit and rebook your tour at the dates of your choice in the future. Look forward to hearing from you. XXXX XXXX XXXX - XXXX. Untold. XXXX Phone : XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX received XXXX XXXX XXXX {$100.00} paypal fee, called agent at paypal and told them it was A refund, agent told me to refund back to seller and have them " Refund me the money '' I did that on XX/XX/XXXX. seller contacted me and said he didn't have the means to refund me, only send it back. I called paypal agent again and they told me to have the seller call paypal. I contacted seller via email to have the seller call paypal. I have not received XXXX XXXX so I put a claim in with my XXXX XXXX charge card. response from XXXX card with sellers explanation that he tried and couldn't refund and claim has been denied by XXXX cards
Company Response:
State: MA
Zip: 019XX
Submitted Via: Web
Date Sent: 2020-04-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello, I am reaching out to you in regards to a dispute I had with PayPal over two payments I made to a person who in fact turned out to be a scam. PayPal denied my dispute and frankly I'm confused and surprised. I did not receive the item I paid for or anything at all for that matter. The payments I'm disputing were for {$100.00} on XX/XX/XXXX and {$200.00} on XX/XX/XXXX. I have all the text messages, an email from a fake shipping company as well as an email with pictures that were taken off of the internet.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: I paid XXXX through PayPal for and item and I never received that item because the merchant is a scammer and he admitted it. PayPal wont let me have my money back because they dont feel like theres a problem.
Company Response:
State: TX
Zip: 75023
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: I have received numerous calls from a phone number XXXX when call back I can't reach anyone. I received 3 calls back to back today as if it was an emergency so I answered and it was someone collecting on a debt that I new about and did not ask me to verify any information other than my name.
Company Response:
State: OH
Zip: 43202
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A