Date Received: 2020-04-23
Issue: Money was not available when promised
Subissue:
Consumer Complaint: After using my paypal account for over 10 years, recently with no notice, my account has been locked and prevents me from having a check issued from my over {$1100.00} balance. Paypals claim is that I need to provide them with my bank account number or verify my credit card. I have verified it with their customer support instructions but they claim it is still unverified. My account is the same for the last 10 years, same credit card, same email, same home address. I have even had 2 checks issued to me for {$2000.00} in the past 2 months. Now all of a sudden they claim I am not verified and they want more bank and credit card information from me to be at risk on their site. On XX/XX/2009 my paypal was hacked into by a foreign entity and stole {$590.00} from my account and credit card. I had to get the federal government and my credit card company involved to have them repay the stolen funds. They still have no idea who or how their system was hacked. Even then they wanted me to provide my bank account number. I refused stating my personal and banking info would be at risk. Now again they want me to provide my personal bank account info and put my banking and identity at risk. There is no reason for this, they already have my info and have my credit card on file. Instead of paypal putting their honest customers identity and bank info at risk, they should be increasing their own security to protect their customers. They picked this time of national crisis to hold customer funds XXXX when it is needed most! I want access to my paypal funds with my credit card on file, without putting more banking and personal info at risk.
Company Response:
State: PA
Zip: 19335
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX a buyer of mine opened a claim with PayPal for an unauthorized transaction. Paypal case XXXX. Realizing the mistake the customer cancelled the claim the next day. I have been on three separate conversations with Paypal regarding this case, and aside from the obvious disdain for me as a customer, each time they find a new strain of XXXX to throw my way. I made a screen capture of the case history which shows that the claim is cancelled, which they acknowledge one time out of three. They are holding my money and I want it back.
Company Response:
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Other transaction problem
Subissue:
Consumer Complaint: I HAD LEFT MY LAPTOP ON INSIDE A PUBLIC OFFICE. SOMEONE HAD MADE A TRANSACTION FROM MY ACCOUNT TO ANOTHER INDIVIDUAL WITHOUT MY AUTHORIZATION. THIS HAS HAPPENED BEFORE TO THE SAME INDIVIDUAL, PAYPAL DOES NOT ALLOW FOR ANY EXPLANATIONS AND CHOOSES NOT TO BELIEVE THEIR OWN CUSTOMERS. THIS IS THE 2ND TIME THIS HAS HAPPENED AND IM SICK OF PAYPAL HELPING THIEVES.
Company Response:
State: CA
Zip: 94015
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My account was permanently limited for some reason and Paypal advised me that my funds would be available for withdrawal after 180 days On the XXXX of this month they sent me a mail that my funds were eligible for withdrawal. However when I try to withdraw the money the transaction of XXXX XXXX keeps getting declined. I contacted them about this and they kept sending me automatic replies that didn't address the problem. I further quizzed them on why I was not getting an answer and they replied that funds would be eligible for withdrawal after 180 days. It's like they don't even keep track of their own records. I asked for assistance on this issue again and again now they're not even responding.Hope you people can help me
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal is claiming that I owe an outstanding debt of {$130.00} without explaination of why or how I owe this debt. I have also previous had my PayPal account accessed fraudulently and PayPal won't help.
Company Response:
State: IL
Zip: 62702
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: This guy told me he will sell me an account. He didnt and kept my money. XXXX
Company Response:
State: AZ
Zip: 85213
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: Using XXXX shopping on XXXX XXXX I purchased a shower rod kit at {$39.00} + {$4.00} for shipping from seller XXXX. On XXXX XX/XX/2020 at XXXX I received a shipment email from paypal that item had shipped with a UPS tracking number XXXX. I noted on this e-mail that the shipping wasn't listed separately but the total was the same {$44.00}. This should have shipped to my address which is XXXX XXXX XXXX, XXXX XXXX, AL XXXX. XXXX XXXX I checked on XXXX and noted the package was shipped XXXX XXXX at XXXX a from OH and was delivered XXXX XXXX at XXXX. I checked UPS proof of delivery and it stated delivered to Spanish fort location front door, there were no other details about my address on the proof of delivery. No package was found. I checked my video recordings at this time and nobody was at the front of my house. I submitted a claim with XXXX thinking they had delivered to the wrong address, they sent me a document showing the package had been delivered to XXXX XXXX XXXX XXXX XXXX, XXXX XXXX al XXXX. I looked this address up and it's 5 -6 miles from my house. I also noted the package weight in XXXX tracking was 0.2 lbs which would have been 50 times lighter than what was expected which aroused my suspicion. XXXX also informed me that the shipper XXXX was an XXXX account which was confusing as I purchased on XXXX XXXX I emailed the seller at this time with no response and several times later with no response Because I used guest checkout for paypal I found it very difficult to open a dispute with paypal but eventually did I talked with an agent and explained the package was delivered to another address and was lighter than I would have expected and that I had proof from XXXX of this. She said she would open the dispute XXXX XX/XX/2020 and allow seller to respond by XXXX XX/XX/2020. I was sent a copy of the dispute on XXXX and then another on XXXX saying they were reviewing the case and would update me. Later that day I received a request denied saying they had received shipment tracking from the merchant that the merchandise was delivered. They did not state where it was delivered. This really frustrated me because of all the information I had provided showed this was obvious fraud and they had still backed this seller. XXXX shopping and pay pal are complicit in this fraud by allowing this to continue. I have since found out that this happens to quite a few based on the cases I reviewed on CFPB. Initially I had assumed they were shipping an empty box to the same zip code and using the proof of delivery which XXXX ground does not provide exact address information to fool paypal ( shame on you for allowing this to happen again and again ) I am no investigator but figured out pretty quickly what was going on but even that was no enough for pay pal. On further research they are using valid tracking numbers to obtain proof of delivery to your city which it seems is all pay pal requires.I have since uploaded the XXXX proof to the ticket on pay pal and have asked them to reopen the dispute but as of yet have not heard anything
Company Response:
State: AL
Zip: 365XX
Submitted Via: Web
Date Sent: 2020-04-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-22
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I had trouble with PayPal. Shortly before XX/XX/XXXX, they shut down my account and said I had violated their user agreement. Those messages are no longer visible to me in my account page, though they say they save messages for 90 days, and it did occur less than 90 days ago. When I asked what had happened, they said they could not tell me. Then, on XX/XX/XXXX they said they resolved the issue and reopened my account. However, I still could not link my credit card to their wallet. I again asked what the problem was, and they said they could not tell me. Finally, on XX/XX/XXXX, I got a live person to get the credit card signed up. I asked what the problem was, but again they said they could not tell me. I asked if this would affect my credit rating and they said it would not. My complaint is on their lack of transparency. If I had not pursued it, they sijmply would have dropped me with no explanation. I think that is wrong.
Company Response:
State: RI
Zip: 02906
Submitted Via: Web
Date Sent: 2020-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-22
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: PayPal has shut down its customer service and perhaps doing some bad practices as my money was placed on a hold for 21 days due to " security risks ''. Whenever I inquired what exactly those risks were, they never addressed them specifically because according to the chat box, " it does not provide that information it only shows an error ''. Currently if you checked PayPal 's social media profiles you will find hundreds and even thousands of people that experienced the same situation I was in. Once my money was released from its hold, then it was literally impossible for me to transfer it to my bank account without paying a fee. PayPal claims that you are always free to transfer your money to your bank account for free it would only take more time. However according to their representative I wasn't going to be bale to link my checking account due to a system error. When I asked how can I fix this she suggested that I be better off opening a new bank account that could work with PayPal, when I mentioned that my current bank has never reported any issues with PayPal in the past she just kept on blaming everything on their system and security risks. Finally, she said that because my bank card was already linked I could transfer the funds there, of course at a 1 % fee charge. This of course made me wonder about the whole situation because, the bank account I was trying to link and the card on file are one and the same yet it just would not go through according to their representative. At the end I had to pay a fee.
Company Response:
State: TX
Zip: 79764
Submitted Via: Web
Date Sent: 2020-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My account was held for more than 180 days. It was held since XXXX. The Paypal user agreement states that funds can be held for a maximum of 180 days. Paypal have not responded to me even though this deadline has passed already. I want to withdraw my funds
Company Response:
State: TX
Zip: 75238
Submitted Via: Web
Date Sent: 2020-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A