Date Received: 2020-04-14
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XXXX XXXX I tried to purchase a companion animal for my daughter. The website has all the necessary stamps making it appear legit. I proceeded to reach out to the owner and inquire more information. Upon speaking to the opener it all seemed legit at first. I was promised a companion animal same day. With all the required akc documention. I then started to notice a change in behavior. After looking into it more with the help of a police it was a scam. I then requested a refund from the seller directly. They said they would. Once they became aggressive and didnt I went to pay pal directly and inquired on how to get a refund. The seller wanted me to close the case ( which meant to pay pal no dispute could be filed ) I refused to close the case and the seller never gave me my item or refund. Pay pal wont give me my refund for item not received. I went to my bank. Filed a dispute. I called my bank as soon as I noticed it was possible scam to have the transaction stopped. They temporarily issued a refund. I received a email saying they couldnt permanently give me my refund. I called and asked for a explanation and now they are saying because it was a money transfer its not covered. However pay pal never explained it was a money transfer. And I never reached a item. The item was XXXX with a. Fee making it XXXX. I provided. Documention from the seller saying I would get a refund and still cant get help. The scammer also scammed a person I know shortly after me. We all reported this to the XXXX.
Company Response:
State: CA
Zip: 95662
Submitted Via: Web
Date Sent: 2020-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-14
Issue: Other transaction problem
Subissue:
Consumer Complaint: my issue is with Paypal. This issue started way before the incoherent & incompetent Corona Virus response. I have repeatedly followed Paypal 's instruction regarding banking information but it does not work. I can not remove a bank I do not want to use. I can not identify who paypal is requesting money for. Just a bunch of numbers and letter from the bank and Zero identifier from Paypal. Paypal will not accept any cancellation of these charges nor identify the source of the money request so I can cancel things directly. At this point I just want to no longer have a paypal account at all and no. Paypal will not allow me to cancel my membership either. All I want at this point is to Not be a Paypal customer but no. That is not permitted. I can not reach paypal by phone due to Corona Virus. Since this is a computer issue it is likely only a human being can fix this but no humans are available.
Company Response:
State: FL
Zip: 32073
Submitted Via: Web
Date Sent: 2020-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-14
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XX/XX/2020 I received a letter from PayPal stating they were planning to send me a PayPal debit MasterCard soon. It explained that if I did not want the card, I would have to log in and cancel it by XX/XX/2020. I do not believe it is right that I have to inform them NOT to get a debit card. You did not have an option for debit cards so I filed this complaint as a credit card problem. I feel that PayPal 's unsolicited delivery of a debit card should NOT be allowed.
Company Response:
State: LA
Zip: 70471
Submitted Via: Web
Date Sent: 2020-04-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello, One month ago ( XX/XX/2020 ) I purchased an android app of XXXX called XXXX. I paid {$600.00} for the app because the seller XXXX XXXX had financial proof on the XXXX listing that the app generated a net profit of XXXX XXXX/month over the course of the last 5 months. He also stated in his listing that he would share his marketing strategy he used to generate that kind of income. I went ahead and completed the purchase. He transferred the app to me along with his marketing strategy. I followed his strategy exactly as stated. It turns out that his income claims were all lies. It was a big fraud. He misrepresented on his XXXX listing. The app does not make any money! It made less than {$3.00} in one month following his strategy. I would have never paid {$600.00} for an app that makes less than {$3.00} per month! I tried contacting him several times regarding the income claims and he no longer replies because he knows he scammed me. I did further research and found out that many people who have purchased websites and apps on XXXX have been scammed also just like me but XXXX does not seem to care nor do anything about it. I then went ahead and filed a fraud dispute on Paypal which I used to pay for the app. The dispute was filed on XX/XX/XXXX. Paypal then denied my claim stating that the item received was as described even though i sent them the fraudulent revenue claims provided by the seller. I also contact XXXX who has not responded to my claim. i would like to get a full or partial refund for the purchase. This was clearly fraud.
Company Response:
State: NJ
Zip: 079XX
Submitted Via: Web
Date Sent: 2020-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Hi, I live in XXXX XXXX. I sold a very rare collectable Military XXXX Wrist Watch on XXXX for {$3000.00} XXXX on the XX/XX/2020 to a person named XXXX XXXX who lives in XXXX XXXX. I posted the item via XXXX XXXX XXXX XXXX to the buyer on the XXXX of XXXX After 1 week the buyer contacted me on XXXX messenger and asked me for a refund. She claimed that she had not received the item. However, XXXX XXXX tracking parcel showed that the item had successfully been delivered to the buyer. Beginning of XXXX PayPal contacted me regarding an open case in Resolution Centre that the buyer has claimed to her bank that she did not receive the item ; therefore her bank refunded her money. Then, PayPal withdrew the money from my PayPal account {$3000.00} and asked me to deposit the deducted amount. I contacted XXXX XXXX regarding this issue and I requested XXXX XXXX to provide me a photograph document from XXXX XXXX that is indicating the buyers signature, her name and her address. The document clearly shows the buyers signature, her name and her residential address which she successfully received the parcel on the XXXX of XXXX at XXXX am. Afterwards, I emailed the America XXXX document to PayPal Help Centre Seller Protection a few times. Unfortunately, I have not received any response regarding my email yet. I am constantly receiving emails and phone calls from PayPal financial department regarding my negative PayPal account. PayPal now has transferred this case to a debt collector company in XXXX. This is my PayPal case information ; Resolution centre Case No : XXXX Transaction ID : XXXX Buyers name : XXXX XXXX ( XXXX ) Items value : {$3000.00} Military XXXX wrist watch Date of purchase : XX/XX/2020
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-14
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2020 There was a unaurothroized transaction on my paypal account in the amount of {$10.00}. Paypal allowed this transaction without my Arthurization. I called paypal to dispute the charge. Paypal gave me provisional credit then took my {$10.00} back. I then requested for paypal to send me another paypal business debit card on XX/XX/2020. Paypal said they have sent the card by mail of which I have not received yet and paypal has been lying to be about mailing out my paypal business debit card. This month XXXX Paypal sends me a email stating that they need to verify my home address of which my home address has been verified since XX/XX/2020. I have money in my paypal account and paypal will not release my money to be by check nor let me add my new bank account on their website. Paypal has locked my money away from me and I am severely upset with paypal.
Company Response:
State: CA
Zip: 91306
Submitted Via: Web
Date Sent: 2020-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-13
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had a balance of {XXXX in my Venmo account. I sent it to a friend. Next day my account got frozen. Hers did as well. The money got returned to my account. I was told by Venmo via email that I would need to provide my ID card which I did. After they received my a picture of my ID card, the account specialist reached out to me saying that my account has been permanently deactivated and I wont be able to use Venmo services anymore. After that the balance on my Venmo disappeared. Now it says {$0.00} I messaged the Venmo account specialist again and I keep asking what happened to my balance, where did it go. He refuses to answer my question related to the balance. All he keeps saying is that he cant divulge the reasons why my account is being deactivated.
Company Response:
State: NY
Zip: 11435
Submitted Via: Web
Date Sent: 2020-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Closed account after 13 years of payment processing with no advance notice or explanation.
Company Response:
State: NC
Zip: 28405
Submitted Via: Web
Date Sent: 2020-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-13
Issue: Other service problem
Subissue:
Consumer Complaint: At some point in the past I had an online account with Venmo ( https : //venmo.com/ ) which is a service of PayPal, Inc. , allowing its users to transfer money between themselves. On XX/XX/XXXX I received a email from Venmo advising me that : " THE STATE OF CALIFORNIA REQUIRES US TO NOTIFY YOU THAT YOUR UNCLAIMED PROPERTY MAY BE TRANSFERRED TO THE STATE IF YOU DO NOT CONTACT US. '' When I attempted to log into my account the same day I was denied access, despite having the correct username, recovery email address, and password. Repeated attempts to correct the situation with Venmo customer support have failed. Currently, Venmo is refusing to give me access to my account, nor will they propose a solution which would allow me to recover the funds in the account and close it. While Venmo has a responsibility to require its users to authenticate themselves, they have made it impossible in my case. Below is a summary of my correspondence with Venmo customer service. 1. I opened and used an account with Venmo using my US phone number XXXX. 2. At some point, Venmo changed their authentication procedure, implementing a 2-factor system which requires a US phone number. 3. In XXXX I moved to XXXX, where I have resided for the last three years. I no longer have a US phone number. Additionally, the credit/debit card numbers I provided did not correspond to what they had on file. 4. Venmo 's secondary authentication solution requires sending them a photo of the user 's valid state-issued identification. However, my California driver 's license has expired, so they will not accept it. ( Also, Venmo has a truly atrocious online reputation as far as security goes, so sending them a photo of my ID seems like running a significant risk of identity theft. ) 5. In their last message Venmo are offering to return the money in my account to the individuals who sent it to me. That is not a satisfactory solution, since I have no idea who those individuals are, nor how much money is in the account. It would amount to theft.
Company Response:
State: CA
Zip: 94941
Submitted Via: Web
Date Sent: 2020-04-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-12
Issue: Other service problem
Subissue:
Consumer Complaint: Dear Officer at Consumer Financial Protection Bureau, My name is XXXX and I am Filing this complaint from XXXX, XXXX. Paypal has put a hold on my funds/account on XX/XX/2020, the total amount is XXXX {$XXXX}. I have requested Paypal a review/appeal of my case which was rejected by them. They have not given me a reason as to why they have frozen my account. The money in my Paypal account was generated from selling items on XXXX, all of my buyers have received their items and I have not had any complaints from them. I feel that holding my funds for 180 days for no reason is an abuse of power by Paypal. I lost my job 3 weeks ago because of corona virus and Paypal not letting me access my own money is putting me in a tough situation. I kindly ask the Consumer Financial Protection Bureau to look into this issue and help me resolve it. Thank you. XXXX XXXX XXXX : XXXX XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX Paypal case number XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A