Date Received: 2020-04-22
Issue: Problem with customer service
Subissue:
Consumer Complaint: PayPal placed an account hold on my count back in XXXX which wouldve made the account hold 180 days before I can receive the {$990.00} in my account it has been well past 180 days and with the coronavirus I understand that staffing is limited. But I am in need of this money since I am out of work and they have held my money for well over 180 days telling me tooAdd a bank account to the account and everything should be fine and thats not the case my old bank account is on file and that account should not be used I am requesting that PayPal or mail me a check for the full balance due to XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX. For the past month they have been giving me the runaround and Im tired of it I have a family to feed and I am in desperate need of the money that is mine not theirs are they willing to pay me interest or do I need to take them to small claims court
Company Response:
State: FL
Zip: 33322
Submitted Via: Web
Date Sent: 2020-04-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PAYPAL ACCOUNT ID : XXXX Dispute regarding transaction : {$60.00} PAYPAL XXXX XXXX CH I had purchased a shoe rack from XXXX Details attached. As I bought it, I was asked to send money over via Paypal as a part of the checkout flow. Screenshot of order is attached. Since then I have discovered it's a scam website and the account is an offshore XXXX account. Instead of shipping the item to me, the seller shipped a XXXX item to a random address in XXXX , WA and claimed that they shipped the product. They shared a tracking number on XXXX XXXX for a date in the past : XXXX. This tracking number does deliver a random package in XXXX, WA. This tracking number was not sent to me. I have confirmed with XXXX that no such package has been delivered or shipped to my address. If paypal were to check they would get to know the same. This is a well known scam apparently : Buyer buys something via Paypal Scammer sends a random package to an address in city of buyer, usually a public address Buyer never receives anything and files chargeback via Paypal Paypal only looks at a tracking number and reject the claim INSTANTLY with no recourse. The XXXX weighs XXXX pounds, the XXXX package sent the next day was XXXX lbs and next day saver would have cost over a hundred dollars. The website itself is fraud and if Paypal had even done a second level investigation before denying my claim they would realize that this merchant 's account and all associated accounts need to be closed immediately. The website is probably redirecting money to different paypal addresses for this scam. Now Paypal itself is systematically letting this fraud go on since it doesnt train its agents properly. Despite sharing all this info in the claim, the agent roboticly rejected the claim without using their brain on what had happened : Case Resolution Decided in seller 's favour Adjudication reason Valid tracking info provided by the seller. I tried to escalate to a supervisor, however my email was met with an auto reply that they wont respond to emails and help center got no response.
Company Response:
State: WA
Zip: 98052
Submitted Via: Web
Date Sent: 2020-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal is locking my wife out of her money and telling us that it will take 6 months to get it. This was the 1st and last time she will be using PayPal On the XX/XX/2020her Aunt send her {$150.00} for her Birthday and to help out the family during this time She receivedd the money in PayPal and they ask for my wife to send her Id in and she did but then they just locked her account and told she could no longer use PayPal no real reason but they will not release the money or refund it back to Her Aunt. Now here is the kicker we are not the only one. PayPal has locked out Thousands of People from their account and their money for no reason some have been using PayPal for years. PayPal is using XXXX and and XXXX to talk with People and if you say something they don't like they will delete your comment, but still they is thousands of comment telling the same story over and over " PayPal is holding my money and locked my account. Many of these People need that their money are like myself we are not working and friends and family are help them out only to have PayPal steal their funds.
Company Response:
State: ID
Zip: 832XX
Submitted Via: Web
Date Sent: 2020-04-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/20 I paid {$17.00} for a forehead thermometer never received, never shipped despite phone tracking # given to me & several other ebay buyers. Paypal refused to process refund, so I cancelled claim to enable me to file ebay buyer protection claim. Paypal violated policy by refusing to release claim to ebay in a fraudulent attempt to deny me right to file that claim which ebay had processed successfully for those other buyers.
Company Response:
State: NV
Zip: 89103
Submitted Via: Web
Date Sent: 2020-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-22
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2019 I ordered an XXXX gift card on XXXX for {$480.00}, I paid through PayPal, {$4.00} of it with an XXXX coupon and the other {$480.00} with my XXXX credit card, but right away the seller cancelled the order, saying they were sorry but it was already out of stock. On XX/XX/2019 PayPal emailed me saying " The money has been refunded to your PayPal Cash Plus balance. It will be made available on or around XX/XX/2019. '' but that refund never actually happened. On XX/XX/2019 the seller messaged me that I need to file a PayPal claim to get refunded, so the next day I filed a claim, which was closed in my favor shortly after, but no refund actually came, even though I emailed and called and chatted with PayPal many many times. Eventually a PayPal representative on the phone said I should just file a claim with my credit card company ( XXXX ), which I did 3 times, but every time XXXX closes the case in PayPal 's favor, saying PayPal is the party that's supposed to give the refund, like they said in the email to me on XX/XX/2019 mentioned earlier. Every time I reach out to XXXX they say I need documentation from PayPal proving the refund is supposed to go to my XXXX card ending in XXXX, but every time I ask PayPal for that documentation the representatives say they're not authorized to provide any documents like that, even when I ask to be transferred to someone who can they always say no. When I beg them they just say obviously the refund was supposed to go to the original payment method but we can't put that in writing. They also sometimes say we can't help you with this transaction at all since you already did a chargeback with XXXX ( but I only did that since PayPal told me to ). I'm including my PayPal statements from XXXX and XX/XX/2019 to prove the refund isn't there, and I'm also including proof from my XXXX account that I didn't get the refund.
Company Response:
State: NY
Zip: 11203
Submitted Via: Web
Date Sent: 2020-04-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-21
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Made a purchase with a vendor on XX/XX/2020. Cancelled my order XX/XX/2020. The vendor issued a refund XX/XX/2020. PayPal has yet to refund my money. I'm unable to contact PayPal by phone. Contacted PayPal by email. PayPal states that could take nine days for a refund. Their own website indicates 3 to 5 days. Financial institution I use states it is instantaneous. The vendor States These funds should be refunded the same day. PayPal gives me the runaround and holds my money, {$1400.00} approximately.
Company Response:
State: SD
Zip: 577XX
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-21
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I sold an item on XXXX ( # XXXX ) on XX/XX/20 and the buyer paid for it on the same day. Purchase amount of {$XXXX} + {$XXXX} shipping + {$XXXX} tax = {$XXXX} total. My Paypal Account showed {$XXXX}. This is the net amount after deducting {$XXXX} tax ( that XXXX said they would pay directly ) and {$XXXX} Paypal fee ( 3 % ). Later the same day, a refund request was submitted. When initiating the refund request, I was told by XXXX and Paypal that I did not have enough funds to process the request. I was confused because I did not pull any money out of my account. I've contacted customer service reps for both companies. XXXX 's reps told me to contact Paypal. Paypal redirected me to XXXX. Neither provided me with a reason as to why the refund was being denied. It was very frustrating trying to sort this out. I had to do quite a bit of digging and research, and finally found out via an XXXX community forum, that a few months ago, PayPal decided to change its policy regarding fees charged. When a refund transaction happens, they WILL NOT refund their fees of 3 %. This is the reason why my refund request didn't go through, because now I had to come up with the {$XXXX} Paypal fee to fully refund the buyer. This appears to be a very unethical practice by XXXX and Paypal ( as they are under the same ownership ). I hope they change their policy regarding their fees. It would make it more fair for the buyers and the sellers.
Company Response:
State: UT
Zip: 84003
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-21
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This is regarding Venmo. I sent {$120.00} to the wrong person. That person had a negative balance with Venmo of {$220.00}, and I am told my {$120.00} was absorbed into that. I asked Venmo to revert the other user 's account to negative {$220.00}, and send me back my {$120.00}. I was able to get the other user on the phone with Venmo and give his permission to do this, which according to Venmo policy should allow them to return funds. However because he had a negative balance, they are saying nothing can be done. Their suggestion was that the other user pay the remaining {$100.00} to unlock their account, then pay me {$120.00} outside of the Venmo app.
Company Response:
State: NH
Zip: 030XX
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-21
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: XX/XX/2018 I had an unfortunate event happen to me and my phone was illicitly used for someone else 's financial gain. Luckily, at the time, I spoke to a representative of Venmo customer who walked me through how to fix my unfortunate situation. They advised me to call up my bank and have them put a stop payment to Venmo to stop the transaction of {$1500.00}. I followed their advice and did just that. The representative of Venmo told me that everything else would be taken care of. I followed their advice. I closed my Venmo account because I felt this application was too dangerous to me and it was too easy for someone to take money from someone else. But all in all, I felt like the situation was amended and fixed. Fast forward 18 months, I have now moved on with my life and have moved past the situation except apparently Venmo did not. Even though the customer representative told me the situation had been taken care of and I put my trust in them for the process, they had misled and lied to me. I am now in the process of being harassed by Venmo collections for this fraudulent transaction. Venmo doesn't seem to have a fraud department that actually deals with any of this. Venmo never actually got in contact to let me know something was wrong or let me know why their initial conversation was no longer being honored or why it isn't being honored 18 moths later. I have no idea why or how or what's going on. I wrote a letter to Venmo, which they never even responded to. Hopefully this can resolve the situation otherwise I will have to keep escalating this situation till it does.
Company Response:
State: MO
Zip: 63141
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-21
Issue: Problem adding money
Subissue:
Consumer Complaint: I am experiencing continuing service problems with PayPal. I have filed several complaints previously about the same XXXX thing, they have responded, apologized and now are doing exactly the same. Adding money to my VERIFIED PAYPAL ACCOUNT IN GOOD STANDING, from a CONFIRMED AND ACTIVE PREVIOUSLY USED BANK ACCOUNT is being blocked without explanation and for no reason. I tried numerous times with the same XXXX error message as several months ago.
Company Response:
State: FL
Zip: 33009
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A